When staying at the Bastion Hotel Den Haag Rijswijk, guests frequently noted a mix of positive and negative experiences regarding their rooms. On the positive side, many found the rooms to be spacious, clean and well-equipped with modern amenities like fridges, coffee machines and effective air conditioning. Bathrooms, though compact for some, were often described as modern and clean with nice showers. Guests appreciated the presence of functional facilities such as walk-in showers and ample furniture, which contributed to a comfortable stay.
However, some issues were persistent. Many guests highlighted that the rooms could be dark due to insufficient lighting and occasionally broken lamps with some areas, like cupboards, being particularly dim. Cleanliness was a mixed bag; while some rooms were spotless and tidied daily, others had cleanliness problems, including dust, mold and lingering unpleasant smells. The functional space within the rooms sometimes felt cramped and small, especially the bathrooms, which were deemed too compact by several reviewers.
Noise levels were another concern with reports of both external and internal disturbances. The air conditioning was sometimes loud and sound insulation was cited as needing improvement. Additionally, guests had trouble with room access: digital key cards were frequently malfunctioning.
Room maintenance and general upkeep also received criticism, including issues with broken windows, outdated furnishings and occasional ineffective ventilation. Despite these points, many guests found the beds comfortable and overall, stated that rooms met their basic needs for short stays. The hotel staff were frequently described as kind and accommodating, which notably enhanced the overall guest experience.
