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Summary of reviewsInácio Palace Hotel stands out for its superb location in the heart of Rio Branco, making it an excellent choice for both tourists and business travelers. Guests commend the hotel's proximity to major attractions such as the Old Market, Theater and City Hall, as well as its central position, which provides easy access to shops, supermarkets and eateries. Despite some concerns about nighttime security, the hotel's strategic location remains a highlight.
The hotel is also praised for its spacious and clean rooms with many guests appreciating the comfortable beds and essential amenities like minibars and air conditioning. The cleanliness of the hotel is generally well-maintained with guests frequently noting the tidy environment and fresh linens. However, occasional issues with insects, dated furnishings and inadequate lighting are noted.
Breakfast at Inácio Palace Hotel receives mixed reviews but leans positively with many guests enjoying the varied and fresh offerings, particularly the regional dishes and quality coffee. The attentive service and early serving hours add to the convenience. Nonetheless, some guests feel the breakfast selection could be more diverse and timely replenishment of items could be improved.
The hotel's staff is frequently highlighted for their friendliness and helpfulness. Many guests have had positive interactions with the reception team and appreciated the detailed support, particularly during night shifts. The personal touch in the breakfast service, especially the lady making tapioca, is a noted highlight.
Wi-Fi service at the hotel presents a critical area for improvement with many guests reporting slow and unreliable connections. Similarly, the parking facilities could benefit from enhanced security and better infrastructure, as some guests found the current state lacking in safety and coverage.
In summary, Inácio Palace Hotel offers a well-located, comfortable and affordable option for visitors to Rio Branco. Its accommodating staff, clean and spacious rooms and convenient location make it a preferred choice for travelers, despite some areas needing improvement. The hotel delivers a satisfactory and often excellent experience within its three-star category, providing good value for money. Show more
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Categories
Hotel with Parking
The hotel offers free private parking on site, providing a secure and cost-effective parking solution for visitors.
3-Star Hotel
This historic hotel is located in the heart of the city and offers elegant rooms, a restaurant, and a bar. It provides air conditioning, TV, free Wi-Fi, and free parking. It is located 0.2 km from the center of town.
Business Hotel
Room Types
Deluxe Twin RoomFeatures a differentiated décor and cable TV.
Deluxe Triple RoomFeatures a differentiated décor and cable TV.
Deluxe RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Deluxe Double or Twin RoomThis air-conditioned twin/double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Inácio Palace Hotel is consistently praised for its superb location right in the heart of Rio Branco. Guests have found it to be conveniently close to the city's main tourist attractions, including the Old Market, Theater and City Hall. Those looking to explore the central area will find the hotel perfectly positioned, enabling a short walk to various points of interest, shops, supermarkets and eateries.
The hotel's central location also makes it an excellent choice for business travelers, being close to clients and offering a good cost-benefit ratio. Despite some concerns about the security and a somewhat deserted atmosphere at night, the positive aspects of the hotel's location overwhelmingly shine through.
The cleanliness and spaciousness of the rooms are also appreciated, along with a diverse breakfast featuring regional dishes. Guests have commended the accommodating staff and the overall environment, which is well-organized and clean.
Inácio Palace Hotel stands out as a well-located, comfortable and affordable option for visitors wanting to stay in downtown Rio Branco, providing easy access to the best the city has to offer.
Breakfast
At Inácio Palace Hotel, the breakfast experience presents a mix of impressions. Many guests describe the breakfast as good with several praising it as very tasty, delicious and varied. Some appreciated the fresh and always replenished items, highlighting the fruits and the quality of the coffee. Positive feedback also extends to the attentive service and early serving hours, which some guests found convenient.
However, there are notable criticisms regarding the variety and replenishment of items. Some guests felt the breakfast was simple, basic and lacking diversity with repeated options daily and shortages in some items if arriving late at the breakfast time. A few guests found it disappointing and in need of improvement, citing that the quality has decreased over time. Despite these areas for enhancement, the overall sentiment leans towards a satisfactory start to the day for many staying at the hotel.
Rooms
The rooms at Inácio Palace Hotel offer a mix of amenities and experiences. Guests consistently appreciate the spaciousness, noting the large rooms and comfortable beds as standout features. Many rooms come equipped with modern conveniences such as minibars, air conditioning and blackout curtains. Cleanliness is generally well-maintained with room cleaning and organization being frequently highlighted.
However, the lighting in the rooms often falls short with many guests wishing for more illumination. Some rooms suffer from aged furniture and under-maintained facilities. There are occasional reports of musty smells, mold and even encounters with pests like cockroaches and mosquitoes, which detract from the overall experience. The absence of bedspreads, sufficient power outlets and working elevators also posed inconveniences for some.
Despite these drawbacks, the staff's attention to detail and the hotel's central location contribute positively to the overall stay. In summary, while the rooms are spacious and equipped with essential amenities, enhancements in lighting, maintenance and pest control would significantly boost guest satisfaction.
Beds
The beds at Inácio Palace Hotel have garnered a range of opinions from guests with many highlighting the comfort they experienced. Numerous reviewers described the beds as comfortable or very comfortable, even going so far as to call them wonderful or amazing. Additionally, the rooms were often noted to be clean and organized, complementing the comfortable sleeping arrangements.
However, some guests reported issues with older, saggy or noisy mattresses, which detracted from their overall experience. There were a few mentions of beds being too soft or not firm enough, especially problematic for those with back issues. A few beds were described as looking like single beds despite being doubles and some reviewers pointed out the need for mattress replacements.
Despite these mixed reviews, the consensus leans towards a generally comfortable stay with the beds providing a satisfactory level of comfort for most guests.
Cleanliness
Inácio Palace Hotel receives mixed reviews regarding its cleanliness with a significant amount of praise for its well-maintained and tidy environment. Many guests note that the rooms are very clean with fragrant bed and bath linens and the overall atmosphere of the hotel being organized and welcoming. The cleaning service is frequently highlighted as efficient with rooms often cleaned to a high standard and linens consistently presented as fresh and white.
However, there are some recurring issues with insects, particularly cockroaches, which detract from the otherwise positive feedback on cleanliness. Some guests reported that room cleaning occasionally missed key areas and there were sporadic issues with the replenishment of toiletries like soap and towels. Despite these concerns, the majority of reviews emphasize a satisfactory experience with the hotel’s cleanliness, citing neat rooms and well-kept facilities.
The hotel also benefits from its friendly staff and good breakfast, contributing to a positive overall guest experience. Its location, comfort and excellent cleanliness are often praised, making it a preferred choice for those visiting nearby tourist attractions and seeking a well-located, classic hotel with a welcoming atmosphere.
Staff
Inácio Palace Hotel has garnered numerous positive remarks regarding its staff, who are frequently praised for their friendliness and helpfulness. Many guests appreciated the exceptional service, noting that staff members are courteous, attentive and often go the extra mile in ensuring a pleasant stay. The reception team, in particular, has received accolades for their welcoming attitude during check-in and throughout the stay.
Among the highlights, a dedicated lady who makes tapioca during breakfast received special mention, enhancing the dining experience with a personal touch. Breakfast, in general, stands out for being well-served with a variety of options, including different juices, fruits and other delicious snacks, complemented by good service.
While most staff interactions were positive with many guests citing superior service compared to other hotels, there were occasional mentions of less friendly receptionists. However, these instances were overshadowed by the overall excellent customer service and detailed support from the staff, particularly during the night shifts.
The hotel also excels in cleanliness, which has been acknowledged by many guests. Rooms are described as spacious and comfortable, equipped with necessary amenities like TVs, minibars and good quality towels, contributing to an overall pleasant accommodation.
In summary, Inácio Palace Hotel boasts a dedicated and friendly team that significantly enhances the guest experience, making it a well-regarded option for travelers seeking attentive service and comfortable lodging.
Wi-Fi
The Wi-Fi experience at Inácio Palace Hotel appears to be a mixed bag with a wide range of opinions from guests. Some praised the internet and air conditioning in their rooms, noting that the Wi-Fi met their needs to a satisfactory level. However, many guests reported issues with the Wi-Fi, describing it as slow, weak and sometimes completely unreliable. For some, the Wi-Fi didn't reach their rooms, especially those located at the end of the hallway or required them to move to another room or specific areas where the signal was stronger. Overall, while the hotel seems to provide basic internet service, significant improvements are needed to ensure a consistent and robust Wi-Fi experience throughout the property.
Parking
Inácio Palace Hotel offers a range of parking options for guests, including a private, closed parking area and outdoor free parking. Many guests appreciate the availability and the space provided. However, some have raised concerns about the security and infrastructure of the parking facilities. Issues noted include an unsafe feeling, parking on a side street lacking security and an uncovered parking area that leaves cars exposed to the sun. Suggestions for improvement focus on enhancing the overall security and coverage of the parking spaces to provide a better experience for guests.
3 Star
Inácio Palace Hotel offers a standard yet satisfying stay, perfectly aligning with its three-star rating. Guests frequently mention the comfort of the beds and the friendliness of the staff, which significantly enhanced their experience. While the breakfast was found to be underwhelming by some, the overall quality of service and the value for money make it a favorable choice. The hotel meets expectations for a three-star establishment with numerous guests noting it as excellent within its category. Overall, the hotel provides good accommodations that are well worth considering for travelers looking for affordability and decent service.
No, Inácio Palace Hotel doesn't have any pool.
No, a spa isn't available at Inácio Palace Hotel.
No, Inácio Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Inácio Palace Hotel.