Rio Lagartos, calle 14 s/n 17 y 19 rio lagartos21.596748,-88.159506(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Rio Lagartos is well-regarded for its strategic and picturesque location in the heart of Rio Lagartos, adjacent to the port and lagoon. This prime spot provides stunning waterfront scenery, easy access to boat tours and a peaceful ambiance enhanced by the hotel's picturesque garden, pool, rooftop terrace and dock.
The breakfast experience at the hotel is mixed with many guests enjoying the variety of fresh fruits, muesli, yogurt and Mexican-style dishes like nachos and omelettes. However, reviews indicate the need for greater variety and quicker service.
Dinner, on the other hand, receives high praise for its delicious cuisine that blends Mexican and French flavors. Guests appreciate the quality and reasonable prices, as well as the unique dining settings, such as the rooftop terrace and dock under a palapa. Special events like traditional Mayan meals further elevate the dining experience.
Guestrooms are spacious, often featuring balconies with beautiful views of the lagoon or sea, air conditioning, fridges and hammocks. While the cleanliness is generally satisfactory and the beds comfortable, some rooms are described as simple or outdated. Additional amenities like free bike rentals and leisure facilities enhance the overall experience.
In terms of cleanliness, the hotel receives mixed reviews. Many guests find the core areas, like rooms and bathrooms, clean and well-maintained, but some highlight issues, such as dirty pool mats and worn-out areas. These aspects slightly tarnish the overall positive impression.
The staff at Hotel Rio Lagartos are consistently praised for their friendliness, helpfulness and attentiveness. Despite some language barriers, the commitment to excellent service contributes significantly to guests' positive experiences.
Wi-Fi service at the hotel is a common point of disappointment with many guests reporting slow, inconsistent and often nonexistent connections, particularly in the rooms.
The pool area is a celebrated feature, appreciated for its cleanliness, stunning lagoon views and enjoyable facilities, such as a pool bar with swings. The relaxing and family-friendly atmosphere adds to the charm of the hotel.
For families, the hotel offers suitable amenities, including family rooms and a separate master suite. The accommodating staff and the hotel's convenient location for exploring Las Coloradas make it an excellent choice for families.
Beds at the hotel are generally described as comfortable with many guests praising their size and quality linens, although some report issues with firmness and size.
While Hotel Rio Lagartos does not quite meet five-star luxury standards, it offers a charming and comfortable three-star experience, characterized by authentic Mexican décor and a serene setting. Its unique location, friendly staff and appealing amenities make it a memorable and enjoyable retreat.
Categories
Luxury
Family
Pool
Outdoor Pool
Honeymoon
Spa
3 Star
Outdoor Pool
Room Types
SuiteFeaturing a private entrance, this air-conditioned suite is comprised of 2 bedrooms, 1 bathroom and a living room. The spacious suite offers a wardrobe, a dressing room, a sofa, a flat-screen TV, as well as sea views. The unit offers 3 beds.
Double Room with Garden ViewThis double room is air-conditioned and has a private bathroom, a sofa and sea views. The unit has 1 bed.
Double Room with Sea ViewThis double room is air-conditioned and has a private bathroom, a sofa and sea views. The unit has 1 bed.
Deluxe Triple Room with Sea ViewThe spacious triple room features air conditioning, a sofa and sea views. The unit has 2 beds.
Triple Room with Garden ViewThe spacious triple room features air conditioning, a sofa and sea views. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Hotel Rio Lagartos enjoys an enviable location in the heart of Rio Lagartos, making it a prime spot for travelers. Nestled next to the port and lagoon, it offers easy access to breathtaking sunset views and stunning waterfront scenery. Guests appreciate its proximity to the malecon, harbor and main port, making it ideal for day trips and boat tours. The tranquility and beauty of the area add to its charm, providing a peaceful retreat with scenic vistas of the estuary and river. Furthermore, the hotel's facilities, including a picturesque garden, pool, rooftop terrace and dock, enhance the overall experience. The location also ensures guests can enjoy spontaneous short boat trips and delightful dining options nearby. With its strategic and picturesque setting, Hotel Rio Lagartos is perfectly situated to offer a memorable stay.
Breakfast
Hotel Rio Lagartos offers a mixed breakfast experience according to guest reviews. Many guests appreciate the variety of fresh fruits, muesli, yogurt, fresh fruit juice and coffee. Notably, the breakfast includes delightful nachos with onions and tomatoes and options like omelettes with bacon or prepared in a Mexican style. The setting for breakfast, especially when served by the pool or on the pier by the water, adds a pleasant touch to the experience.
However, several reviews highlight the limited choices available and note that the breakfast, which is advertised as a buffet, often lacks variety and the opportunity for seconds. Some guests found the breakfast enjoyable and very generous compared to other places in Mexico, while others were less impressed, describing it as simple or meager. The quality of certain items, such as salty scrambled eggs and carton orange juice, drew mixed feelings.
Service time can be an issue with several reviews mentioning a 45-60 minute wait for breakfast. Despite this, the breakfast is often described as tasty and hearty with good service. On weekends, the buffet option appears to be more appreciated. Breakfast is generally included in the room rate, which some guests find convenient.
In summary, while some aspects of the breakfast at Hotel Rio Lagartos are commendable, particularly its freshness and setting, there is a consensus on the need for greater variety and quicker service. The breakfast experience seems to appeal more to those looking for a simple start to their day with fresh local ingredients.
Dinner
Travelers who experienced dinner at Hotel Rio Lagartos have shared overwhelmingly positive remarks about the quality of the food. Guests frequently described the dining experience as very good and the cuisine as delicious, successfully blending Mexican and French flavors. Both meals at the hotel, breakfast and dinner, received high praise, noting the tasty and excellent dishes. The restaurant is acclaimed for offering quality food at reasonable prices and the service is also highly commended.
Many visitors enjoyed dining in various unique settings, such as the rooftop terrace and the dock under a palapa, enhancing the overall romantic and picturesque experience. One special highlight was a traditional Mayan meal provided to guests for free, adding a culturally rich dimension to the dining experience.
Despite the generally favorable feedback, a few reviews mentioned that not all the food met their expectations. However, elements like great cocktails and a small rooftop concert contributed to more delightful dining moments. Overall, the hotel's culinary offerings were viewed as good value for money, accompanied by clean rooms and pleasant surroundings.
Rooms
Hotel Rio Lagartos offers spacious rooms with a variety of appealing features that cater to comfort and relaxation. Guests frequently appreciate the generous size of the rooms, which often include balconies and stunning views of the lagoon or the sea. Most rooms are equipped with air conditioning, fridges and hammocks, adding to the convenience and comfort of the stay. The beds are notably comfortable, ensuring a restful night's sleep.
The views from the rooms are a highlight with many guests mentioning the beauty of the lagoon or sea they can see from their windows or balconies. Cleanliness is generally noted as satisfactory with the rooms being well-maintained and tidy, although some guests feel the décor is simple or outdated. Despite the rustic and basic appearance, the rooms retain an undeniable charm due to their spaciousness and the tranquil environment of the hotel.
Additional amenities such as the rooftop terrace, garden, wooden dock and pool enhance the overall experience, enabling guests to relax and enjoy the surrounding natural beauty. Free bike rentals provide an added convenience for exploring the area. While some rooms may need renovation or minor fixes, the overall consensus highlights a comfortable and pleasant stay, characterized by large, clean and well-equipped rooms.
Beds
Hotel Rio Lagartos offers a mixed experience when it comes to bed comfort, but many of the guest reviews highlight several positive aspects. Visitors repeatedly noted that the beds were very comfortable, often describing them as big and spacious. The linens and pillows also received commendations for their quality with guests appreciating the new and delightful bedding. Multiple reviews emphasized the overall comfort of the beds, suggesting that they allow for a good night's sleep.
On the flip side, there were some comments about the beds being too hard or uneven with a few guests finding the pillows overly firm or thick. Some mentioned issues with beds being small or making noise with every movement. Despite these occasional drawbacks, many visitors seemed satisfied with the bed arrangements, often coupling their praise with compliments about tasty food and good bedding quality. It is noticeable that while there is room for improvement, especially concerning mattress firmness and size, many guests still found the beds to be a strong point of their stay.
Cleanliness
Hotel Rio Lagartos boasts a mixed reputation when it comes to cleanliness and overall upkeep. Positive feedback highlights that the hotel is generally clean with spacious rooms and excellent room cleanliness maintained daily. Guests appreciated the beautiful location, stunning water views and the friendly, helpful staff. Many guests found the hotel aesthetically pleasing and comfortable, noting clean and spacious rooms and bathrooms and an amazing, clean pool area.
However, not all reviews were glowing. Several guests pointed out issues such as dirty mats by the pool, shabby and worn-out rooms and general areas that appeared neglected. Complaints included dirty showers, dirty floors attracting ants, a persistent sewage smell in bathrooms and even a sighting of a cockroach. Some reviews mentioned that the hotel's overall condition appeared tired and slightly abandoned, indicating that cleanliness across the hotel needed significant improvement.
In summary, while many guests found the core aspects of cleanliness in the rooms and common areas satisfactory, specific areas and instances of neglect somewhat tarnished the hotel's reputation. Despite these mixed reviews with beautiful surroundings and a prime location, the hotel shows promise if the mentioned cleanliness issues are addressed.
Staff
Hotel Rio Lagartos receives consistent praise for its staff, who are frequently described as friendly, helpful and attentive. Guests commend the team for their efficiency and hard work, despite some challenges such as a high workload and inadequate facilities. Special mentions are given to individual staff members like Mr. Amael, Manager Gina and Gabriela, whose efforts greatly enhanced the guest experience.
The reception and restaurant staff, in particular, are highlighted for their dedicated service and hospitality. Although there are some comments about the staff's limited English proficiency, it does not overshadow their commitment to making guests feel welcome and looked after.
Overall, the staff at Hotel Rio Lagartos are acknowledged for their kindness, knowledge of local tours and their ability to create a welcoming atmosphere, contributing significantly to the guests' positive experiences.
Wi-Fi
Visitors to Hotel Rio Lagartos frequently express concerns about the hotel's Wi-Fi service. Many guests found the internet connection to be slow, inconsistent and often nonexistent, particularly in the rooms. The connection seemed somewhat better in the public areas like the lobby, but even there, it was described as weak and unreliable. Mobile connections in the region also posed challenges, making it difficult for guests to stay connected. Guests often reported that the Wi-Fi did not work on their devices despite being available. The lack of a stable internet connection was a common disappointment among reviewers and many noted that the Wi-Fi was not dependable enough to rely on during their stay.
Pool
Hotel Rio Lagartos boasts a rooftop with a lovely pool that offers stunning views of the lagoon. The pool area is a significant highlight, featuring comfortable loungers and multiple spots for relaxation. Guests appreciate the large, clean swimming pool and commend both the pool and the garden for their top-notch upkeep. The pool's bar, complete with unique swings in the water, adds to the enjoyable experience. While a few guests mentioned the limited number of loungers and occasional maintenance issues, the overall consensus remains positive. Visitors find the pool area to be a very relaxing space, great for both adults and kids with its pleasant atmosphere enhanced by suitable music. The combination of excellent facilities, including the cozy pool area, beautiful terrace and well-maintained gardens, makes this hotel a charming and relaxing getaway by the lagoon.
Family
Hotel Rio Lagartos offers amenities that cater to family needs, especially for those traveling with children. The hotel features a master suite that is separate from the children's room, providing privacy and comfort for families. Additionally, the large family rooms are particularly suited for guests with a considerable number of members, although there are mentions that the space might feel tight for four teenagers. The swimming pool is highlighted as an enjoyable spot, perfect for children to have fun. Guests frequently praise the accommodating and friendly staff who ensure a pleasant experience by assisting with changes when needed. The hotel’s location is ideal for discovering Las Coloradas, making it a convenient base for family outings. Overall, Hotel Rio Lagartos is described as a comfortable and pleasant family stay.
Luxury
Nestled in an ideal location, 'Hotel Rio Lagartos' offers a clean and spacious retreat, perfect for those seeking a touch of Mexican charm in a serene setting. The well-kept decoration, featuring exclusively Mexican furniture and objects, adds an authentic and inviting ambiance to the establishment. Visitors are often captivated by the incredible pool view and the superb quality of the pool, staff and rooms, describing the place as a wonderful gem.
However, while the hotel has the potential to become a top-tier destination, it falls short of a five-star rating. The accommodations can be considered quite acceptable and functional but don't exude luxury. Guest reviews highlight the absence of facilities like elevators and backup generators, which are standard in most five-star hotels. Given its context within a small fishing village, expectations should be managed accordingly — the hotel aligns more closely with a three-star experience. Despite these limitations, it remains a charming and comfortable option for a relaxing stay.
FAQ
Yes, Hotel Rio Lagartos has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Rio Lagartos.
No, Hotel Rio Lagartos doesn't allow dogs.
No, parking facilities aren't available at Hotel Rio Lagartos.
