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Summary of reviewsIMG Hotel Rio Quente is highly praised for its excellent location, nestled in a picturesque area close to the renowned Hot Park and Rio Quente river. This setting provides a tranquil and refreshing backdrop with proximity to essential services such as shops, restaurants, pharmacies and markets. The hotel's strategic positioning allows guests to enjoy leisurely walks and enhances their stay experience with clean, well-maintained pools and a peaceful ambiance.
Breakfast at IMG Hotel Rio Quente is a standout feature, frequently described as perfect, wonderful and excellent. Guests appreciate the diverse and high-quality offerings, which cater to a wide range of tastes and dietary preferences. The service and organization in the breakfast area receive commendations for their efficiency and cleanliness, contributing to a delightful start to the day for many visitors.
The dining options offer a mix of experiences with the à la carte dishes at the hotel's restaurant being noted for their taste, generous portions and reasonable prices. The pleasant surroundings, including a green area with hammocks, enhance the dining atmosphere. However, some reviews mention limited options and the absence of dinner service, suggesting room for improvement.
Accommodation at the hotel is characterized by spacious and clean rooms, which guests find comfortable and well-equipped. Views of nature from the rooms are a highlight for many visitors. Despite these positives, there are mentions of the rooms needing renovations and better maintenance with issues such as old air conditioning units, noise and occasional insects being noted.
Cleanliness throughout the hotel is generally well-regarded with many guests praising the clean apartments, rooms and common areas. The housekeeping team's efforts in maintaining the cleanliness of linens and towels are frequently highlighted. However, some isolated issues like dusty rooms and occasional infestations were pointed out.
The staff at IMG Hotel Rio Quente receive overwhelmingly positive feedback for their attentiveness, friendliness and excellent customer service. Guests frequently mention the helpfulness and efficiency of the reception team, the politeness of the breakfast staff and the quick response to any issues, significantly enhancing the overall experience.
The Wi-Fi service at the hotel has mixed reviews with some guests noting that it is suitable for working from home, while others report significant issues with weak or slow connections, which can be frustrating.
The pool area offers a pleasant experience with clean, heated water and a poolside bar. However, the small size of the pools and maintenance issues sometimes lead to overcrowding and reduced enjoyment for some guests. Additionally, the limited pool hours and lack of activities around the pools were noted as areas for improvement.
The family-friendly atmosphere of IMG Hotel Rio Quente is well-appreciated with ample leisure areas and various activities ensuring a fun experience for children. The beautiful green spaces and access to the Rio Quente river provide a relaxing environment for family vacations. Despite some logistical challenges, such as managing luggage with young children, the overall family-oriented setting is highly recommended.
In summary, IMG Hotel Rio Quente offers a blend of excellent location, standout breakfast and a hospitable environment, making it a highly regarded destination for both family getaways and short vacations. While there are areas for improvement, particularly in room maintenance and bed quality, the hotel's positive aspects, such as friendly staff and a beautiful natural setting, greatly contribute to a pleasant stay. Show more
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Categories
Hotel with Swimming Pool
This hotel features a water park with heated pools and a warm water river, providing relaxing and enjoyable water experiences. It also includes a well-appointed gym and a swim-up bar.
Outdoor Pool
Hotel with Free Wi-Fi
IMG Hotel Rio Quente provides complimentary Wi-Fi. This allows guests to stay connected and enjoy seamless internet access throughout their visit.
4-Star Hotel
IMG Hotel Rio Quente is situated in a green area and features a swimming pool. It is well-reviewed and offers comfortable accommodations. The hotel provides a pleasant environment for guests seeking relaxation and convenience.
Hotel with Outdoor Pool
IMG Hotel Rio Quente has hot springs and pools. It also provides refreshing pools with warm waters for relaxation and recreation.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Room Types
One-Bedroom ApartmentThis air-conditioned apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower. Boasting a balcony, this apartment also features a minibar, a wardrobe and a flat-screen TV. The unit has 2 beds.
One-Bedroom ApartmentThis air-conditioned apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower. Boasting a balcony, this apartment also features a minibar, a wardrobe and a flat-screen TV. The unit has 2 beds.
One-Bedroom ApartmentThis air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower. Boasting a balcony, this apartment also features a minibar, a wardrobe and a flat-screen TV. The unit has 2 beds.
One-Bedroom ApartmentThis air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower. Boasting a balcony, this apartment also offers a minibar, a wardrobe and a flat-screen TV. The unit has 2 beds.
Two-Bedroom ApartmentThis air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower. This apartment features a minibar, a wardrobe, a flat-screen TV and a balcony. The unit offers 4 beds.
One-Bedroom Family ApartmentThe unit has 3 beds.
Guest Reviews
7.9
Good
Location
Nestled in a picturesque locale, IMG Hotel Rio Quente boasts a fantastic location that has garnered high praise from its guests. This hotel is celebrated for its proximity to the beautiful Hot Park and the serene Rio Quente river that flows beside it, offering guests a truly tranquil environment. The ease of access to these attractions allows visitors to enjoy leisurely walks without the need for transportation.
Strategically situated in the city's center, the hotel places guests within walking distance of an array of shops, restaurants and essential services such as pharmacies and markets. Many guests appreciated the convenience of having everything close at hand, enhancing their overall stay experience.
The hotel's green surroundings and integration with nature provide a refreshing backdrop, making it a lovely spot for rest and relaxation. This is further complemented by the well-maintained pools and tranquil river that runs through the hotel grounds, offering a variety of leisure options for guests to unwind.
Despite the bustling tourist center, the location maintains a peaceful ambiance, making it ideal for those seeking a relaxing getaway. The hotel's cleanliness and the excellent breakfast options also received commendations, contributing to a comfortable and enjoyable stay.
Overall, the IMG Hotel Rio Quente is highly regarded for its excellent location, blending convenience, natural beauty and ample leisure opportunities, making it perfect for weekend escapes and longer stays alike.
Breakfast
IMG Hotel Rio Quente shines when it comes to breakfast offerings. Many guests have raved about the breakfast, describing it as perfect, wonderful, excellent and phenomenal. The breakfast is noted for its great variety and quality, suiting all tastes and dietary preferences. The service and organization have also been highlighted as impeccable with guests enjoying the clean and pleasant dining areas.
The breakfast often includes a diverse selection of food, from fried snacks to fruits, catering to a wide range of palates. The staff are praised for their politeness and efficiency, contributing to a positive dining experience. The breakfast is served in a pleasant location with some guests appreciating the beautiful views, including a scenic river behind the hotel.
However, there are some mixed reviews. A few guests found the breakfast to be below expectations, citing issues like a lack of fresh options, occasional stale food and the inconvenience of having to cross the street to another building for breakfast. Despite these occasional drawbacks, most reviews highlight a highly enjoyable and varied breakfast experience at IMG Hotel Rio Quente, often described as one of the best in town.
Overall, breakfast at IMG Hotel Rio Quente is a major highlight, offering a delightful start to the day for most guests.
Dinner
Dining at IMG Hotel Rio Quente offers a mix of positive and less favorable experiences. The hotel's restaurant, known for its good service, offers à la carte dishes that are tasty, well-served and reasonably priced. Guests appreciate the generous portions and the quality of snacks and drinks available at the poolside bar. The restaurant’s setting includes a pleasant green area with hammocks, enhancing the dining experience.
Despite these positives, guests mention limited options for lunch and dinner and note that the restaurant does not serve dinner. Some find the portions, like the chicken with bones, to be of low quality and there are remarks about the overall meal experience being overpriced. The complimentary coffee and tea, along with excellent caipirinhas, are highlights, but breakfast and lunch options could use improvement.
For those looking for more variety, there are several good dining places around town and nearby markets for drinks. Overall, while the dining at IMG Hotel Rio Quente receives praise for certain aspects, there is room for enhancement in terms of menu variety and quality.
Rooms
The rooms at IMG Hotel Rio Quente receive mixed feedback with many guests praising the spaciousness and cleanliness of the accommodations. Rooms are described as very large, comfortable and equipped with convenient facilities such as air conditioning in all areas and balconies in some apartments. Guests appreciate the clean and well-maintained environment, noting that the cleanliness extends to bed linens and towels.
However, there are multiple mentions of the rooms being old and needing renovations with specific issues such as old air conditioning units, worn furniture and moldy curtains. Some rooms also suffer from noise issues and infrequent room cleaning unless requested in advance. There are practical inconveniences, such as the lack of kitchen utensils in flats, small double beds and troublesome water drainage in bathrooms. Additionally, guests have noted the presence of cockroaches in some rooms and insufficient Wi-Fi speed.
Despite these drawbacks, many guests find the rooms quite comfortable with some highlighting the beautiful views of nature from their windows and balconies. It's noted that the hotel offers spacious apartments that are suitable for families, emphasizing the convenience of having separate bedrooms and living areas. Room service is available but needs to be arranged in advance during specific periods.
Overall, while the rooms are largely spacious and comfortable, they are in need of updating and better maintenance to meet the high expectations of guests fully.
Beds
Guest reviews of the beds at IMG Hotel Rio Quente indicate significant dissatisfaction with many guests expressing concerns about their quality and comfort. Common phrases describe the beds as uncomfortable with many noting that double beds are often just two single beds pushed together, which can separate and create discomfort. Mattresses were frequently criticized for being old, worn, saggy or too soft, causing a poor sleeping experience. There are also complaints about the cleanliness of the bedding with mentions of musty smells and dusty bed sheets. Some guests noted that the sofa beds were in poor condition, either broken or uncomfortable to sleep on. Overall, the reviews suggest that while the rooms are spacious, the hotel seriously needs to improve its bed and bedding quality to enhance guest comfort.
Cleanliness
IMG Hotel Rio Quente receives high marks for its cleanliness with many guests praising the clean apartments, rooms and common areas. The hotel is described as very clean and organized, both in indoor spaces and outdoor areas, including the well-maintained pools. The housekeeping team's efforts are frequently highlighted, ensuring clean bed linens and towels. Many reviewers are happy with the overall cleanliness and organization of the hotel premises.
However, there are some areas for improvement. Some guests note issues such as dusty rooms, dirt around bathroom fixtures and occasional cockroach infestations. There is also feedback indicating the need for more thorough cleaning in specific areas like bathrooms and around the pool edges. Additionally, the presence of cleaning carts and crowded service elevators were mentioned as inconveniences.
Despite these concerns, the positive comments on cleanliness and the hotel's well-maintained environment dominate the reviews, making it evident that IMG Hotel Rio Quente generally upholds good standards of cleanliness.
Staff
The staff at IMG Hotel Rio Quente receive overwhelmingly positive feedback from guests, highlighting their attentiveness, friendliness and politeness. Numerous reviews commend the staff's helpfulness and excellent customer service, particularly praising individuals like Cauê at breakfast and Khaun from security. The team at the wet bar and the breakfast restaurant is frequently noted for their cheerful and accommodating demeanor.
Guests often mention the quick and efficient reception service as well as the welcoming nature of the receptionists. Employees throughout the hotel, from the maintenance crew to the cleaning staff, are recognized for their courteous and supportive approach. Additionally, the hotel's commitment to maintaining a pleasant environment is evident with staff monitoring noise levels to ensure guest comfort.
Despite some isolated criticisms regarding service quality and shortcomings in training, the majority of visitors appreciate the overall hospitality. The friendly and accommodating nature of the employees contributes significantly to the positive experience at IMG Hotel Rio Quente, offering attentive and polite interactions from check-in to daily requests.
Wi-Fi
The Wi-Fi service at IMG Hotel Rio Quente has received mixed feedback from guests. Some positive remarks note that there is Wi-Fi available in the rooms and it can be suitable for tasks such as working from home. However, numerous reviews highlight significant issues with the internet quality. Many guests reported weak or non-existent Wi-Fi signals in their rooms, describing the connection as very poor or practically unusable. Others mentioned that the internet was slow and insufficient to meet demand, making it a source of frustration. There were also concerns regarding the stability and security of the internet access provided by the hotel. Overall, while there is potential for Wi-Fi use, significant improvements are needed to meet guest expectations reliably.
Pool
The pool area at IMG Hotel Rio Quente has received mixed feedback from guests. On a positive note, the pools are generally clean and well-maintained, offering heated water that many guests find very enjoyable. The poolside bar and the warm pools also add to the overall pleasant atmosphere. The hotel features access to a hot river and several heated pools, which are appreciated for their ideal temperature.
However, there are some areas that need improvement. Many guests commented on the small size of the pools, which often results in overcrowding, especially during peak times. This congestion can make the pool experience less enjoyable. There were also concerns about cleanliness with some guests noting dirty water and edges, as well as occasional unpleasant odors. Maintenance issues, such as holes in the pool and inadequate pool cleaning, were mentioned by several reviewers.
Moreover, the pool hours were a common point of critique with suggestions that the pools should stay open longer to accommodate more guests. Some guests also pointed out the need for more activities around the pools, particularly for children and better overall maintenance of the pool area. Despite these issues, many guests still found the pools to be a highlight of their stay with some describing them as excellent and very good. Overall, while the pools at IMG Hotel Rio Quente offer a lot of enjoyment, addressing the noted issues could significantly enhance the guest experience.
Family
IMG Hotel Rio Quente is widely regarded as an excellent destination for family vacations, providing a family-friendly atmosphere that caters well to all ages. Reviews highlight the hotel's supportive environment, making it a comfortable and spacious choice for family visits. Guests appreciate the ample leisure areas and numerous activities available, which ensure children have plenty of fun. The green spaces and access to the beautiful Rio Quente river offer a unique opportunity to connect with nature, contributing to the overall relaxing and enjoyable stay.
Many visitors laud the family-friendly atmosphere, noting that the property seems well-suited for family outings and vacations with small children. The hotel is often bustling with families, creating a lively yet calm environment conducive to relaxation and fun. Despite its popularity, the hotel maintains a safe and inviting ambiance, earning recommendations from many satisfied guests.
However, some guests have pointed out occasional issues, such as the challenge of managing young children and luggage without assistance and minor lapses in the enforcement of rules in certain public areas like the riverbank. Moreover, amenities such as children's playgrounds were sometimes unavailable due to the pandemic, potentially impacting the experience for some families.
In summary, IMG Hotel Rio Quente stands out as a wonderful place for family vacations, offering a substantial and engaging environment with plenty of activities for kids, although a few logistical inconveniences might be encountered.
Business
IMG Hotel Rio Quente offers a mixed experience for business travelers. The hotel impresses with its great reception division and effective doormen, ensuring efficiency during check-in and check-out. Positive feedback highlights the excellent front desk and reception desk services, which are crucial for seamless business travel. For meetings, the hotel provides a board meeting room with necessary amenities and the spacious apartments offer adequate room to work, contributing to its great cost-benefit ratio.
However, there are notable areas needing improvement to better accommodate professionals. The hotel lacks a business center and adequate workspace with outdated technology tools and poor internet connectivity posing significant challenges for remote work. Some business tools and Wi-Fi services are described as powerful, though inconsistent connectivity often forces guests to tether their phones.
Despite offering some business-oriented amenities, the hotel does not fully cater to corporate needs, such as timely access to business information and adequate facilities for working remotely. Additionally, the non-pool services come with a nominal fee and certain aspects of the hotel's maintenance, like broken bathroom glass and doors without handles, detract from the overall experience. While the hotel provides a reasonable option for business travelers, there are crucial improvements needed to make it a top choice for professionals.
Outdoor Pool
IMG Hotel Rio Quente stands out with its beautiful grounds and well-organized leisure areas, particularly the diverse aquatic options. The hotel offers several clean and well-maintained pools with many guests praising the heated pool and the pleasant poolside facilities, including a commendable wet bar. The spacious swimming pool and the warm water provide a great leisure experience, further enhanced by the natural, warm river flowing behind the property, which many find delightful for bathing.
Despite the positive feedback, some reviews highlight areas needing improvement. Concerns were raised about the cleanliness of certain pools and the presence of garbage in pool areas. A few guests mentioned that the outdoor pool sometimes had an unpleasant smell and food waste issues. Additionally, the music at the pool did not meet everyone’s taste.
Nevertheless, the scenic nature surrounding the outdoor pool enriches the overall experience, making it a notable feature of the resort. Overall, the hotel’s pool facilities are a strong point, offering a mix of relaxation and natural beauty, although attention to cleanliness and maintenance could enhance the experience further.
Yes, IMG Hotel Rio Quente has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at IMG Hotel Rio Quente.
No, IMG Hotel Rio Quente doesn't allow dogs.
No, parking facilities aren't available at IMG Hotel Rio Quente.