Prime Hotel Águas da Serra

Rio Quente -17.77266500, -48.75654900 , Avenida Brasil, S/n (Show on Map)
8.3
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsPrime Hotel Águas da Serra offers a combination of strategic location, commendable accommodations and a range of amenities that cater to a broad spectrum of guests, especially families.

The hotel's location is highly praised, being close to the popular Hot Park and situated in the city center, making it convenient to access restaurants, shops and pharmacies. The serene ambiance provided by the natural river at the back of the property adds to the relaxing environment, making it a highlight for guests seeking tranquility and natural beauty.

The breakfast experience at Prime Hotel Águas da Serra is another standout feature, known for its extensive variety and excellent quality. Guests enjoy a rich selection of pastries, fruits and juices, despite minor logistical inconveniences related to the external breakfast venue.

Rooms at the hotel are spacious, well-organized and clean, adding to the overall comfort of the stay. Many guests appreciate the cleanliness, airy atmosphere and availability of kitchen items, making it particularly convenient for families. The consistent praise for room cleanliness and the attentiveness of the housekeeping staff further enhance the positive guest experience.

The pool area, enriched by the natural hot water river, provides an excellent leisure experience with well-maintained and inviting pools, which are a hit among families. However, occasional issues with overcrowding and maintenance have been noted.

On the dining front, while lunch options and the poolside bar receive favorable comments, the dinner service often falls short of expectations due to inconsistent food quality and limited options. Guests have highlighted the need for improvements in this area, alongside better maintenance and service.

The staff at Prime Hotel Águas da Serra generally receive high marks for their professionalism, friendliness and attentiveness, although there are occasional reports of inconsistent service.

Despite notable shortcomings such as the unreliable Wi-Fi, the need for gym maintenance and mixed feedback on bed comfort, Prime Hotel Águas da Serra largely stands out as a family-friendly destination. It offers a relaxing environment, well-maintained amenities and a strategic location, making it a preferred choice for visitors seeking a pleasant and convenient stay near Hot Park.
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Categories
Hotel with Swimming Pool
This hotel provides a heated outdoor pool, an aqua park, a Turkish steam bath, and a Turkish steam room. It also offers a hot spring bath and a spa lounge.

  Heated Pool    Outdoor Pool  


Hotel with Free Wi-Fi
This hotel offers free Wi-Fi. Guests can stay connected with ease, making it ideal for both leisure and business travelers.

4-Star Hotel
This hotel features a heated swimming pool and a Turkish steam room, offering relaxation and comfort. It is well-regarded, with excellent reviews, and provides a great value for its amenities. The hotel's location offers convenient access to local attractions.

Hotel with Outdoor Pool
Prime Hotel Águas da Serra features an outdoor pool. This hotel provides a convenient option for guests looking to enjoy swimming and sunbathing.

Hotel with Heated Pool
Prime Hotel Águas da Serra features a heated outdoor pool and four outdoor pools in total. It also provides guests with access to a sauna and fitness center.

Boutique-style Hotel

Family Friendly Hotel

Accessible Hotel

Hotel with Gym

Room Types
Two-Bedroom Apartment (4 Adults) With free wired internet access, this air-conditioned apartment comes with a seating area with a sofa and a TV. It has a kitchenette and a private bathroom.

Standard Apartment With free wired internet access, this air-conditioned apartment comes with a seating area with a sofa and a TV. It has a kitchenette and a private bathroom.

Two-Bedroom Apartment (6 Adults) With free wired internet access, this air-conditioned apartment comes with a seating area with a sofa and a TV. It has a kitchenette and a private bathroom.

One-Bedroom Prime Apartment The well-fitted kitchenette has kitchenware, a microwave and a toaster. This air-conditioned apartment features a dining area, a flat-screen TV with cable channels a minibar and a balcony. The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
Prime Hotel Águas da Serra boasts a fantastic location that receives high praise from its guests. Situated close to the popular Hot Park, it's perfect for visitors who prefer to explore on foot with distances ranging from a three to ten-minute walk to various attractions. The hotel's positioning in the city center offers easy access to an array of restaurants, shops, bakeries, supermarkets and pharmacies, enhancing convenience for guests.

Noteworthy is the serene ambiance provided by the hotel's proximity to a natural river, which runs at the back, offering a unique experience with clean, warm water and beautiful scenery. Guests appreciate this contact with nature, considering it a highlight of their stay.

Additionally, the tranquil environment and well-maintained facilities contribute to a relaxing experience, complemented by good infrastructure and clean accommodations. The strategic location also simplifies access to the hot spring river, inviting ample opportunities for leisure and relaxation amid lush surroundings.

Overall, the blend of strategic positioning, surrounding natural beauty and convenience make Prime Hotel Águas da Serra an excellent choice for travelers visiting the Hot Park area.

Breakfast
Guests at Prime Hotel Águas da Serra have shared predominantly positive remarks about their breakfast experiences, highlighting the extensive variety and delicious quality of the morning meal. Many guests praised the breakfast as excellent, wonderful and even sensational, noting the rich selection of pastries, fruits, juices and other items. The breakfast was often mentioned as a standout feature with several reviews emphasizing its completeness, healthiness and the overall value for money.

Though the breakfast is not served within the hotel itself but rather in an outsourced restaurant nearby, this external location does not seem to detract from the quality of the experience. Most guests found the setup to be just fine and appreciated the picturesque surrounding area of the breakfast venue. On the other hand, a few reviews highlighted some logistical inconveniences, such as needing a daily breakfast card or dealing with queues during peak times.

While the majority of remarks on the breakfast were glowing, a handful of reviews pointed out areas for improvement. Some guests noted a lack of signage indicating what each dish contained, which could be problematic for people with dietary restrictions, such as lactose intolerance. A few reviews mentioned isolated issues like dry cakes or hard donuts and the absence of particular items like grape and orange juices.

In summary, the breakfast at Prime Hotel Águas da Serra is generally seen as a high point by most guests, impressing with its diversity and taste, despite minor areas that could use enhancement.

Dinner
The dining experience at Prime Hotel Águas da Serra seems to garner mixed feedback from guests. On the positive side, the hotel's restaurant offers a good variety of dishes with some guests appreciating the healthy food options available at the bar and noting some very good lunches with reasonable prices. The serene ambiance enhances the lunchtime experience and the wet bar by the pool is a notable feature.

However, there are significant areas for improvement. Several reviews point out that the food quality is inconsistent with reports of meals being reheated and lacking in options, particularly for dinner. Guests have mentioned that the food often runs out and it takes a while to be replenished, paired with impatient and rude service from the staff. The restaurant's appearance has been criticized and the restricted operating hours limit dining flexibility. Many guests have opted for alternatives, suggesting that the restaurant across the street offers a better dining experience.

Overall, while there are positive aspects such as good lunch options and a pleasant poolside bar, the hotel restaurant needs considerable improvements in food quality, service and affordability to match the expectations of its guests.

Rooms
Prime Hotel Águas da Serra offers a variety of spacious and well-organized apartments that cater effectively to guests with many noting the large and comfortable rooms. Positive aspects frequently mentioned include the clean and airy atmosphere of the apartments with many guests appreciating the good size and satisfactory décor. The availability of kitchen items in most rooms, like microwaves and mini-fridges, adds to the convenience, particularly for families.

Cleanliness is consistently praised with rooms being reported as tidy, cozy and fragrant. Many guests have noted that the apartments are not only large but also well-ventilated and organized. The functional air conditioning in many units further enhances comfort. The hotel's serene environment with its well-maintained pools and beautiful natural surroundings like the hot river is an added bonus, offering a peaceful and pleasant stay.

However, some guests experienced issues like non-functional appliances, outdated furniture and occasional maintenance problems, including broken air conditioning and worn-out curtains. Despite these downsides, the overall room cleanliness and the spacious layout generally left guests satisfied. The staff's attentiveness and the daily cleaning service added a positive note to the stay for many visitors.

Overall, while some rooms and amenities could benefit from updates and repairs, Prime Hotel Águas da Serra delivers a comfortable and spacious lodging experience, making it a recommended choice for families and those seeking ample space and tranquility during their stay.

Beds
Prime Hotel Águas da Serra has garnered mixed reviews regarding the comfort and quality of its beds. Many guests found the beds to be comfortable with some even describing them as very comfortable and clean. The quality of bed linens also received positive remarks and the decorative touches on the beds were particularly appreciated by families with children.

However, some reviews indicated that the beds were too soft or in need of improvement. Guests frequently noted discomfort, especially with mattresses that were either old, too soft or noisy. Several reviews mentioned issues with the double beds being made from two single beds pushed together, resulting in an uncomfortable seam in the middle. Additionally, there were multiple mentions of sofa beds being hard or dirty.

Cleanliness was another point of contention; while many guests found the beds clean, others encountered dirty bed linens and poorly maintained rooms. Despite these drawbacks, the overall experience seemed enhanced by the comfortable and functional amenities with several guests appreciating the clean and new rooms.

In summary, while Prime Hotel Águas da Serra offers generally comfortable and clean beds, there remain notable issues with bed quality and maintenance that need addressing to ensure a more consistently pleasant stay for all guests.

Cleanliness
Prime Hotel Águas da Serra generally receives positive feedback regarding its cleanliness with many guests noting the rooms and accommodations as very clean and well-maintained. Compliments include clean bed linens, towels and a well-ventilated and organized environment. Daily room cleaning and polite, attentive cleaning staff contribute positively to guests' experiences. Some guests appreciated the clean pools and well-maintained apartments, offering a comfortable stay, complemented by friendly staff and good location.

However, there are notable criticisms. Several guests reported issues with common areas, pointing out dusty corridors, dirty elevators and unsupervised spaces. A few reviews mentioned the presence of cockroaches and the need for more thorough cleanliness near pool edges and hot tubs. There were also comments about inadequate cleaning arrangements during their stay with some experiencing dirty fixtures, stained tiles and spotty cleaning in rooms. Overall, while many found the hotel clean and satisfactory, there is room for improvement, particularly in the upkeep of common areas and addressing isolated incidents of insufficient cleaning.

Staff
Guest reviews for 'Prime Hotel Águas da Serra' offer a varied perspective on the staff and their service. Most comments highlight a positive experience with recurring mentions of the staff being very good, always helpful and extremely polite. Many guests commend the excellent service and attention they received from the staff, underscoring the warmth, cheerfulness and hospitality that made them feel welcomed. The dedication of specific team members, such as the valets, maids and pool bar team, is frequently praised for their exceptional service.

However, not all feedback is positive. Some guests noted that the service quality could be inconsistent with reports of a few staff members, particularly at reception, being rude or unmotivated. Issues with staff availability and attention were mentioned with a handful of guests experiencing less attentive or indifferent behavior, mainly when interacting with reception employees.

Despite these occasional setbacks, the overall attitude of the staff is generally perceived favorably, marked by professionalism, friendliness and attentiveness. The team, particularly those highlighted by name, often went above and beyond to ensure a pleasant stay for guests, contributing to a good cost-benefit experience.

Wi-Fi
Prime Hotel Águas da Serra boasts a range of appealing amenities—such as breakfast, cleaning services, pools and river access—that significantly enhance the overall guest experience. However, the Wi-Fi at the hotel seems to be a common point of concern among visitors. Many guests report that the internet connection is often unstable or very slow with some even finding it completely non-functional in certain areas, particularly in Block B and the apartments. This inconsistency can make it difficult for guests to connect to the internet or perform essential tasks, leading some to describe the Wi-Fi as misleadingly advertised or useless. Despite the various ownerships of the apartments available, it is clear that the Wi-Fi network could benefit from significant improvements to meet the guests' expectations and needs.

Gym
The gym at Prime Hotel Águas da Serra has received mixed reviews from guests. While some reviews mention that the gym is good and equipped with several machines, others highlight significant areas for improvement. Many guests noted that most of the gym equipment is either broken or worn out with maintenance clearly lacking. The gym was also described as very small and lacking ventilation. Additionally, reports of the gym being closed during visits were frequent. Overall, the gym facility at Prime Hotel Águas da Serra appears to fall short of guest expectations and would benefit from better maintenance and upgrades.

Pool
Prime Hotel Águas da Serra offers a noteworthy pool experience, especially for families with a good range of pool options, including some with warm and inviting waters. The swimming areas are equipped with heated pools, providing a pleasant temperature for a relaxing dip. Many guests have appreciated the cleanliness and consistent upkeep of the pools, highlighting that they are well-distributed around the property, making it easy for everyone to access them.

Access to the hot water river that flows behind the hotel adds a unique dimension to the guest experience, offering a natural and warm water alternative that is both beautiful and safe. This feature has received high praise for enhancing the leisure area of the hotel, making it stand out among other amenities.

However, the pool area could use some improvements. Issues such as overcrowding have been noted, especially since the limited number of pools does not seem to accommodate all guests adequately. More seating around the pools would also enhance the comfort for guests looking to relax poolside. Some guests found the pool water temperature inconsistent and the heaters were occasionally turned off, leading to an unsatisfactory experience.

Despite occasional problems with water cleanliness and maintenance issues in certain pools, most reviews indicate a generally positive experience with clean and well-maintained pools. Overall, the pool areas at Prime Hotel Águas da Serra, complemented by the natural hot water river, offer a good balance of relaxation and unique experiences for guests.

Family
Prime Hotel Águas da Serra is highly praised as a family-friendly destination, providing an ideal environment for guests of all ages. Visitors frequently highlight the hotel's familiar and organized atmosphere, making it a quiet and pleasant place to rest and enjoy time with family. The hotel offers spacious and comfortable accommodations, including large 2-bedroom apartments that are particularly suitable for family trips.

The property's location is advantageous with close proximity to natural attractions like the hot river, which guests find wonderful to explore. This connection with nature, alongside amenities and activities designed to be child-friendly, makes it an excellent choice for families. Many reviews emphasize the calming environment, perfect for family get-togethers and various family-fun activities.

Despite a minor inconvenience noted by a guest regarding crib availability, the overall sentiment remains very positive. Guests often express a desire to return and commend the hotel's efforts to cater to families' needs. With a combination of great facilities, a peaceful atmosphere and engaging activities, Prime Hotel Águas da Serra stands out as a top choice for a family vacation.

4 Star
Prime Hotel Águas da Serra comes highly recommended by many guests, thanks to its excellent value for money and comfortable accommodations. The location is notably spectacular, providing easy access to attractions like Hot Park, which adds to its allure. Guests frequently praise the hotel for its varied and hearty breakfast options and commend its excellent cleaning standards. The hotel meets four-star standards, making it a reliable choice for those seeking good facilities and services at a reasonable price. Many visitors noted they had a very pleasant and exceptional stay with several expressing intentions to return.

Despite the overall positive experience, some reviews indicate room for improvement. Some guests suggested that enhancements in the room quality could better justify the trip's investment. There were occasional mentions of discrepancies in facilities and service descriptions and concerns over additional fees, which could affect the cost-benefit ratio.

Nonetheless, the majority of guests report that Prime Hotel Águas da Serra provides a comfortable and enjoyable stay, making it an excellent choice for travelers to Rio Quente.

Accessible
Prime Hotel Águas da Serra is generally praised for its accessibility. Guests noted that the hotel is very accessible with easy access for both disabled individuals and those requiring nature-disabled accommodations. The parking area is easily accessible, although there were mentions of a lack of parking spaces, including those specifically designated for disabled guests. The pool area is accessible and the overall environment is described as peaceful with good options for everyone to enjoy. There are some areas where improvements could be made, such as better accessibility for block B apartments and renovations needed for certain facilities like the shower. Despite a few drawbacks, many guests highly recommend the hotel, highlighting super safe staircases and its overall accessibility.

Heated Pool
Prime Hotel Águas da Serra features heated and clean swimming pools that guests find generally wonderful and aesthetically pleasing. The facilities are described as well-maintained and the presence of a heated pool with a wet bar is particularly appreciated. The thermal water resort boasts hot water pools, operating at a comfortable temperature of 36.5°C until 10pm, which guests find particularly enjoyable. The hotel's pool staff also received positive feedback for their excellent service. However, some guests mention that the water could be hotter and note the need for improved pool cleaning. Despite these concerns, the heated pools, new rooms and pleasant pool areas contribute to a mostly positive experience at the hotel.

Outdoor Pool
Prime Hotel Águas da Serra boasts a well-regarded outdoor pool area with various positive attributes highlighted by its guests. The clean pools receive consistent praise with several reviews emphasizing their good condition and warm temperature, though occasional mentions suggest a need for improved cleanliness. The expansive outdoor area is frequently described as beautiful and cozy, contributing to an overall excellent ambiance.

Guests appreciate the diverse pool options, including adult pools and a wet bar, which enhance the leisure experience. However, some feedback points to areas for improvement, such as the largest pool not getting enough sun and occasional insects in the water. Additionally, while the pools are generally seen as a valuable amenity, some visitors feel that the number of pools is insufficient for the hotel's capacity and the presence of children in adult pools is noted.

Despite minor drawbacks like a disappointing pool temperature at times and a broken dryer, the outdoor pool area at Prime Hotel Águas da Serra generally lives up to expectations and is considered a significant highlight of the hotel's facilities.


Yes, Prime Hotel Águas da Serra has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Prime Hotel Águas da Serra.

No, Prime Hotel Águas da Serra doesn't allow dogs.

No, parking facilities aren't available at Prime Hotel Águas da Serra.

Yes, Prime Hotel Águas da Serra has a gym.

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