Grand Mercure Rio de Janeiro Copacabana
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Summary of reviewsThe Grand Mercure Rio de Janeiro Copacabana receives widespread acclaim for several key aspects, making it a desirable option for visitors to Rio. Its prime location near Copacabana Beach is a major highlight, offering guests easy access to sun-soaked days on the sand, waterfront strolls and proximity to Ipanema and various local attractions including markets, shops and restaurants. The convenience of public transportation with metro and bus stops nearby, further enhances its appeal for exploring the city. Guests feel secure due to the well-monitored neighborhood and appreciate the vibrant city life at their doorstep.
Guests also laud the spacious and modern rooms, particularly those that have been recently renovated. The clean and comfortable accommodations are complemented by helpful and welcoming staff, adding to a satisfying stay. The hotel's breakfast is frequently highlighted for its excellence with diverse and high-quality offerings praised by many. The inclusion of beach service with chairs and umbrellas further enriches the guest experience, balance minor critiques about the breakfast area.
The dinner service, however, presents a more mixed picture. While some guests have positive remarks about the food and the politeness of the attendants, others express dissatisfaction with the quality, taste and presentation of the meals, as well as issues with room service and the dining atmosphere.
Cleanliness stands out as another strong point with many guests finding the hotel exceptionally clean and well-maintained. Compliments about the hygiene of rooms and common areas are frequent, though some reviews mention occasional lapses in cleaning standards, which are generally addressed by the staff upon notification.
The hotel's staff consistently receives high marks for their attentiveness, friendliness and professionalism. The front desk and reception staff, in particular, are commended for their competence and helpful nature, significantly enhancing the overall guest experience.
Wi-Fi services at the hotel receive somewhat mixed reviews with some guests finding it satisfactory while others report weak signals and poor connection quality. Similarly, the gym gets mixed feedback; it is appreciated for its size and amenities by some, yet criticized for outdated and poorly maintained equipment by others.
One notable downside is the recurring issue with the pool's availability, often reported as being closed or under renovation. This is a disappointment for guests expecting to use this facility based on promotional materials.
Despite these few areas needing improvement, the beach amenities and services, including complimentary chairs, umbrellas and towels, are highly appreciated. The hotel's dedication to providing an enjoyable beach experience underscores its beachfront appeal.
For families, the hotel offers a friendly atmosphere with numerous amenities to cater to children, making it a favorable option for those traveling with kids. While there are minor inconveniences like noise and limited nighttime activities for children, the overall feedback suggests that the hotel is well-suited for family getaways.
In summary, the Grand Mercure Rio de Janeiro Copacabana is praised for its prime location, comfortable and clean rooms, exceptional breakfast, dedicated staff and excellent beach services. While there are some areas for improvement, particularly concerning dinner quality, Wi-Fi, gym facilities and pool availability, the overall experience tends to be positive, making it a strong choice for travelers visiting Rio de Janeiro.
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Guests also laud the spacious and modern rooms, particularly those that have been recently renovated. The clean and comfortable accommodations are complemented by helpful and welcoming staff, adding to a satisfying stay. The hotel's breakfast is frequently highlighted for its excellence with diverse and high-quality offerings praised by many. The inclusion of beach service with chairs and umbrellas further enriches the guest experience, balance minor critiques about the breakfast area.
The dinner service, however, presents a more mixed picture. While some guests have positive remarks about the food and the politeness of the attendants, others express dissatisfaction with the quality, taste and presentation of the meals, as well as issues with room service and the dining atmosphere.
Cleanliness stands out as another strong point with many guests finding the hotel exceptionally clean and well-maintained. Compliments about the hygiene of rooms and common areas are frequent, though some reviews mention occasional lapses in cleaning standards, which are generally addressed by the staff upon notification.
The hotel's staff consistently receives high marks for their attentiveness, friendliness and professionalism. The front desk and reception staff, in particular, are commended for their competence and helpful nature, significantly enhancing the overall guest experience.
Wi-Fi services at the hotel receive somewhat mixed reviews with some guests finding it satisfactory while others report weak signals and poor connection quality. Similarly, the gym gets mixed feedback; it is appreciated for its size and amenities by some, yet criticized for outdated and poorly maintained equipment by others.
One notable downside is the recurring issue with the pool's availability, often reported as being closed or under renovation. This is a disappointment for guests expecting to use this facility based on promotional materials.
Despite these few areas needing improvement, the beach amenities and services, including complimentary chairs, umbrellas and towels, are highly appreciated. The hotel's dedication to providing an enjoyable beach experience underscores its beachfront appeal.
For families, the hotel offers a friendly atmosphere with numerous amenities to cater to children, making it a favorable option for those traveling with kids. While there are minor inconveniences like noise and limited nighttime activities for children, the overall feedback suggests that the hotel is well-suited for family getaways.
In summary, the Grand Mercure Rio de Janeiro Copacabana is praised for its prime location, comfortable and clean rooms, exceptional breakfast, dedicated staff and excellent beach services. While there are some areas for improvement, particularly concerning dinner quality, Wi-Fi, gym facilities and pool availability, the overall experience tends to be positive, making it a strong choice for travelers visiting Rio de Janeiro.
Luxury Hotel
An upscale hotel under the Grand Mercure brand located in Copacabana. It provides quality accommodations and amenities suitable for a comfortable and elevated stay in a popular area.
Hotel near The Beach
Located on Rua Souza Lima in Copacabana, this hotel is a short walk to the beach. It offers a convenient location for beach access and other attractions.
Hotel Taking Steps Towards Sustainability
This hotel is recognized for having the smallest environmental footprint among 4-star hotels in Rio de Janeiro. This commitment to minimizing its impact makes it a strong choice for eco-conscious travelers.
Hotel with Swimming Pool
The hotel provides a swimming pool and a convenient location in Copacabana. It offers comfortable accommodations and easy access to the beach.
Rooftop Pool Panoramic View Pool
Hotel with Rooftop Pool
Located on Rua Souza Lima in Copacabana, this hotel features a rooftop pool with stunning views of Copacabana Beach. It offers a comfortable and convenient stay.
Beachfront Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
5-Star Hotel
Hotel with Panoramic View Pool
Guest Reviews
The Grand Mercure Rio de Janeiro Copacabana enjoys high praise for its prime location, making it an ideal choice for visitors aiming to explore the vibrant city life and iconic beaches of Rio. Situated just meters away from Copacabana Beach, guests can easily indulge in sun-soaked days on the sand or leisurely strolls along the waterfront. The hotel's proximity to Ipanema and other local attractions, such as markets, shops and restaurants, enhances its appeal for both leisure and business travelers.
Frequent mentions of the hotel's closeness to public transportation, including metro and bus stops, underscore its convenience for getting around the city. The area is noted for being well-monitored and safe, adding a layer of security for tourists. Despite some remarks about ocean views being somewhat misleading, the overall sentiment highlights the excellent positioning of the hotel in a bustling and modern neighborhood.
Guests appreciate the comfortable and spacious rooms, often lauding the cleanliness and modern design of the facilities. The combination of a welcoming and helpful staff with a prime location near key attractions like Copacabana Fort and the bohemian streets offers a well-rounded and satisfying experience.
All these factors contribute to making the Grand Mercure Rio de Janeiro Copacabana a top choice for those looking to enjoy the best of Rio de Janeiro with easy access to its famous beaches and vibrant city life.
'Grand Mercure Rio de Janeiro Copacabana' boasts an exceptional breakfast experience that has garnered widespread praise from its guests. Descriptions of the breakfast consistently highlight adjectives such as excellent, wonderful and amazing, reflecting the high quality and satisfaction among visitors. Guests frequently commend the ample and varied selection available, which includes a wide array of fruits, pastries and savory options, ensuring that there is something for everyone. The breakfast buffet’s offerings are described as complete, diverse and plentiful, making it a standout feature of the hotel.
Moreover, the breakfast is noted for its high quality with special mentions of the omelette and tapioca stations, fresh and varied ingredients, as well as the presence of excellent pastries and coffee. The service is often praised as being well-organized and attentive, adding to the overall positive dining experience. Several reviews also appreciate the hotel's provision of beach service with chairs and umbrellas, which complements the delightful breakfast experience.
While there were a few critiques about the lack of windows in the breakfast area and occasional repetition of menu items, the general consensus is overwhelmingly positive. Guests emphasize that the breakfast is a significant and worthwhile component of their stay, advocating that whether included or purchased separately, it offers great value and an enjoyable start to the day.
Guest reviews about dinner at the Grand Mercure Rio de Janeiro Copacabana present a mixed picture. On a positive note, some visitors praised the food, describing the meals as good and noting the presence of a varied menu with many options. Attendants at the restaurant were also highlighted for their politeness and good service, contributing to an overall pleasant dining experience for some.
However, the criticisms are substantial. Many guests found the food quality to be poor with several expressing disappointment in the taste and presentation of the dishes. The dining room's layout and ambiance also received negative feedback with complaints about noise and poor decoration. Several reviews mentioned that the evening meals were unpalatable and overpriced with specific instances like the Christmas dinner being served cold. Additionally, the restaurant faced criticism for limited menu options, sometimes leading to dissatisfaction with the selection.
Service issues were also prevalent with comments about terrible room service, stressed breakfast staff and a general lack of organization. The overall sentiment suggests that while there are some positive aspects, there is significant room for improvement in the dining experience at this hotel.
The rooms at Grand Mercure Rio de Janeiro Copacabana have garnered considerable praise for their spaciousness and modernity. Many guests have highlighted the large, clean rooms with fresh decor that adds to the overall comfort. Those who stayed in renovated rooms particularly noted the new facilities and stylish designs, making the accommodation feel up-to-date and inviting. The beds are frequently described as comfortable and sizable, ensuring a good night's sleep, while the bathrooms are spacious with excellent amenities.
However, there are some recurring issues mentioned across reviews. Several guests reported musty odors and dampness in some rooms, while others noted old air conditioning units and gadgets that seem to be left from before the renovation. It's also clear that views vary significantly with some rooms facing less desirable sights like a wall or an interior courtyard. Cleaning and room readiness were concerns for a few with delays and occasional lapses in daily housekeeping.
Despite these drawbacks, the general consensus tilts towards a positive experience, particularly praising the hotel's proximity to Copacabana Beach, the friendliness of the reception staff and the overall value for money. While some amenities like pools are absent, the spacious and comfortable rooms, coupled with the prime location, make it a strong choice for travelers visiting Rio de Janeiro.
At the Grand Mercure Rio de Janeiro Copacabana, guests have largely had positive experiences with the beds, which are frequently described as comfortable, spacious and pleasant. The accommodation features large and roomy beds with many guests praising the quality of the mattresses and bedding. Most visitors found the beds to be cozy and conducive to a good night's sleep, adding to the overall comfort of their stay. The staff’s attentiveness complements the experience, ensuring that guests feel well taken care of.
However, there have been some less favorable comments, particularly regarding inconsistencies in bed quality. A few guests mentioned issues such as hard or uneven mattresses, lumpy duvet covers and worn bed linen. Some rooms had problems with noise due to windows that didn't seal properly and others had old or uncomfortable pillows.
Despite these occasional drawbacks, the overwhelmingly positive feedback about the beds suggests that the hotel generally excels in providing a restful and comfortable sleep environment for its guests.
Grand Mercure Rio de Janeiro Copacabana boasts a host of positive remarks about its cleanliness, which is frequently described as exceptional and impeccable. Many guests found the rooms to be clean, spacious and modern with some even labeling the hotel as completely spotless and exceptionally clean. The staff's attention to cleanliness is highlighted, maintaining a high level of hygiene in both the rooms and common areas, which are generally kept tidy and organized.
However, there are recurring concerns about inconsistent cleaning standards. A few guests mentioned issues such as not completely clean towels, moldy bathrooms and occasional musty odors. Some reviews noted that rooms and shared spaces required more frequent and thorough cleaning, pointing out lapses like dirty floors, bathroom pipes needing cleaning and hallways with guests' trays left unattended. Despite these critiques, the overall impression is that the hotel's cleanliness largely meets and often exceeds, expectations, particularly after any reported concerns are addressed by the staff.
In addition to cleanliness, positive aspects include good air conditioning, professional and friendly staff and a welcoming atmosphere. The hotel’s facilities and rooms are generally praised for being very clean and well-maintained, contributing to a comfortable stay. However, prospective guests should be aware that while most experience satisfactory cleanliness, there are occasional lapses that may require bringing to the hotel's attention.
The reviews for Grand Mercure Rio de Janeiro Copacabana consistently highlight the hotel's staff as a standout feature. Guests commonly describe the staff as attentive, extremely friendly and always willing to help. The front desk service receives high praise for its professionalism and efficiency with many noting the exceptionally friendly and helpful demeanor of the receptionists.
Several reviews emphasize the attentiveness and kindness of the staff, who go out of their way to provide excellent service, making a positive impact on the guests' overall experience. The reception staff, in particular, is frequently mentioned for their competence, politeness and readiness to address requests promptly.
Despite the overwhelmingly positive feedback, there are occasional mentions of slower service and a few remarks about staff being unprepared during peak occupancy. A couple of reviews noted instances of rudeness, but these are outweighed by the many commendations for the staff’s friendliness and helpful nature.
In summary, the Grand Mercure Rio de Janeiro Copacabana is highly recommended for its exceptional staff, who are consistently described as courteous, professional and dedicated to ensuring a pleasant stay for their guests. Their attention to detail, proactive nature and overall friendliness are key factors that enhance the guest experience.
The reviews for the WiFi at Grand Mercure Rio de Janeiro Copacabana reveal mixed experiences. On the positive side, some guests noted that Wi-Fi was always available and described it as working well with some even praising it as fast and stable. However, a significant number of guests encountered issues, reporting weak signals, slow internet and poor connection quality. Some experienced trouble accessing the Wi-Fi or found it unreliable, while others mentioned it didn't work at all during parts of their stay. There were also remarks about the connection being disappointing or difficult to use. Overall, while a few guests had a satisfactory internet experience, many found room for improvement in the hotel's Wi-Fi services.
The gym at Grand Mercure Rio de Janeiro Copacabana receives mixed reviews from guests. On the positive side, many appreciated the large size and modern amenities, describing the facility as very well-equipped and very good. The gym and sauna were particularly highlighted for their excellence. Some guests found the services in the gym to be satisfactory and the access to gym facilities generally useful.
However, there were several areas of concern. Guests were disappointed to find the gym under renovation, lacking or not as advertised. Several reviews mentioned the gym's need for urgent care and cleaning with equipment being old, rusty and sometimes broken. The absence of air conditioning and Wi-Fi added to the dissatisfaction for some visitors. While others appreciated the gym's size and modernity, the overall feedback suggests that improvements are needed to meet all guests' expectations.
Visitors to the Grand Mercure Rio de Janeiro Copacabana have consistently reported issues with the availability of the hotel's pool. Many guests have noted that the pool is either closed, under renovation or under repair, rendering it inaccessible during their stays. The pool, often shown in the hotel's promotional materials, was mentioned multiple times as not being operational. There were comments about the rooftop pool, which was appreciated when available, but generally, the lack of access due to ongoing maintenance was a common theme. Travelers looking for a swim during their stay may need to reconsider their expectations based on these consistent reports of pool closures.
Nestled in a prime location, the Grand Mercure Rio de Janeiro Copacabana boasts proximity to one of the world's most iconic beaches, Copacabana. This beachfront hotel offers an excellent experience for guests looking to enjoy the sun and sand. The services provided on the beach are highly appreciated, including beach chairs, umbrellas and towels, which are often complimentary. The dedicated beach service is described as professional and attentive, ensuring guests have a comfortable and enjoyable time by the ocean.
The hotel's location is frequently praised for being very close to the beach, making it convenient for guests to take a quick stroll to the shore. The support at the beach includes complimentary amenities such as sun loungers, parasols and even towels specifically for beach use. The presence of helpful staff who manage these services adds an extra layer of convenience and relaxation for guests.
Despite some minor inconveniences, like occasional maintenance issues at the pool, the overall sentiment emphasizes the hotel's excellent beachfront location and the supportive amenities provided to enhance the beach experience. For visitors to Copacabana looking for a hotel that offers both immediate beach access and thoughtful services, the Grand Mercure Rio de Janeiro Copacabana stands out as an ideal choice.
The Grand Mercure Rio de Janeiro Copacabana stands out for its family-friendly atmosphere, making it a good choice for those traveling with children. Guests frequently commend the hotel's attentive service, such as surprising guests with a small cake for special occasions like birthdays. Despite a few criticisms on noise and limited activities for families after dark, the hotel offers numerous amenities designed to keep kids entertained. The family rooms are repeatedly appreciated for accommodating larger groups comfortably. Additional services are available for families traveling with babies, though some mention extra charges. Overall, the general consensus is that it is a very accessible and suitable hotel for family getaways in Copacabana.
The Grand Mercure Rio de Janeiro Copacabana enjoys a convenient location for those looking to explore vibrant evening entertainment. Guests appreciate the proximity to numerous restaurants and bars, making it easy to indulge in the local culinary scene. The surrounding bohemian streets offer a lively atmosphere, perfect for evening strolls. The area is well-lit, ensuring safety while enjoying the nightlife. However, be mindful of potential noise from nearby bars. Overall, the hotel’s location is ideal for both dining and exploring the nightlife of Rio's Copacabana area.
The Grand Mercure Rio de Janeiro Copacabana offers a mixed bag of experiences. One of the strongest points is its excellent location and renovated rooms which attract guests seeking good value for money. The hotel provides great facilities, further amplified by the excellent service received by guests.
However, many reviews highlight that the hotel does not meet the standards expected of a four-star rating with several comments suggesting that it feels more like a three-star hotel. Issues such as cleanliness of the lobby floor and a dining area located in a windowless conference room contribute to the perception that the hotel is overrated for its claimed star category. Additional amenities typical of four-star hotels, such as valet parking, are noted to be lacking.
While the cost-benefit ratio leans positively, travelers should align their expectations, understanding that while they may enjoy good service and a prime location, the hotel may not fully deliver on the four or five-star promise that some might anticipate.
Grand Mercure Rio de Janeiro Copacabana is identified as a great choice for business travelers, offering a good cost-benefit balance, particularly for those on business trips. Convenience and business-oriented services are highlighted, making it an ideal stay for work-related visits.
Although some facilities like a small wardrobe and absence of a desk for working on a computer might be a downside, the hotel provides necessary business amenities. Some guests noted the reception area could be improved for the benefit of the receptionists. Despite that, the staff is commended for being very helpful and quick in resolving issues.
The hotel's quiet atmosphere is considered ideal for business purposes and there is a gym available for guests. However, there are mentions of very poor wifi which could be a significant drawback for business needs.
Overall, Grand Mercure Rio de Janeiro Copacabana is seen as a convenient and business-oriented hotel, making it suitable for business stays.
The Grand Mercure Rio de Janeiro Copacabana has received favorable feedback for its consideration of guests with disabilities. Many guests appreciated the provision of rooms specifically designed for the physically disabled without requiring prior requests. The bathrooms and various areas were noted as being wheelchair accessible, which enhanced convenience for those with mobility challenges. The overall location of the hotel and nearby places, including the beach, were also highlighted for their accessibility. However, there was occasional feedback indicating some areas were not accessible, suggesting room for improvement in certain aspects. Overall, the hotel appears to take significant measures to accommodate guests with disabilities, making their stay comfortable and enjoyable.
The rooftop pool at Grand Mercure Rio de Janeiro Copacabana has garnered mixed feedback from guests. Some reviewers noted that the pool was under construction or closed during their stay, leading to disappointment. Guests who managed to use the pool found it to be very small and its quality received some criticism. Despite these issues, the view from the rooftop pool was appreciated by those who experienced it.
The Grand Mercure Rio de Janeiro Copacabana exudes a romantic charm that makes it ideal for couples seeking a romantic getaway. The hotel's romantic atmosphere and snug environment create the perfect setting for celebrating special occasions, such as wedding anniversaries. Guests have repeatedly highlighted its suitability for a romantic trip, making it an excellent choice for those looking to escape into a romantic place with their loved one.
Located in close proximity to the iconic Copacabana beach, the Grand Mercure Rio de Janeiro Copacabana offers an unparalleled beachfront experience for its guests. Visitors can enjoy the convenience of being mere meters from the sandy shores with some rooms providing excellent views of the beach and ocean. One of the standout features is the beach service, where the hotel staff provides chairs and umbrellas for guests, allowing for a relaxing day by the sea. The hotel's location also offers easy access to Ipanema Beach, adding to its appeal for those looking to explore multiple famous Rio de Janeiro beaches.
While the hotel's primary entrance is on a side street and not directly on the beach, it is practically in front of Copacabana Beach, making it a favored spot for beach lovers. Despite minor drawbacks such as occasional poor pool service and areas of the beach being dirty, guests consistently praise the excellent beachfront location and the convenience it brings. With its close proximity and dedicated beach service, the Grand Mercure Rio de Janeiro Copacabana remains a top choice for visitors looking to stay near the vibrant Copacabana beachfront.
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Location
Frequent mentions of the hotel's closeness to public transportation, including metro and bus stops, underscore its convenience for getting around the city. The area is noted for being well-monitored and safe, adding a layer of security for tourists. Despite some remarks about ocean views being somewhat misleading, the overall sentiment highlights the excellent positioning of the hotel in a bustling and modern neighborhood.
Guests appreciate the comfortable and spacious rooms, often lauding the cleanliness and modern design of the facilities. The combination of a welcoming and helpful staff with a prime location near key attractions like Copacabana Fort and the bohemian streets offers a well-rounded and satisfying experience.
All these factors contribute to making the Grand Mercure Rio de Janeiro Copacabana a top choice for those looking to enjoy the best of Rio de Janeiro with easy access to its famous beaches and vibrant city life.
Breakfast
Moreover, the breakfast is noted for its high quality with special mentions of the omelette and tapioca stations, fresh and varied ingredients, as well as the presence of excellent pastries and coffee. The service is often praised as being well-organized and attentive, adding to the overall positive dining experience. Several reviews also appreciate the hotel's provision of beach service with chairs and umbrellas, which complements the delightful breakfast experience.
While there were a few critiques about the lack of windows in the breakfast area and occasional repetition of menu items, the general consensus is overwhelmingly positive. Guests emphasize that the breakfast is a significant and worthwhile component of their stay, advocating that whether included or purchased separately, it offers great value and an enjoyable start to the day.
Dinner
However, the criticisms are substantial. Many guests found the food quality to be poor with several expressing disappointment in the taste and presentation of the dishes. The dining room's layout and ambiance also received negative feedback with complaints about noise and poor decoration. Several reviews mentioned that the evening meals were unpalatable and overpriced with specific instances like the Christmas dinner being served cold. Additionally, the restaurant faced criticism for limited menu options, sometimes leading to dissatisfaction with the selection.
Service issues were also prevalent with comments about terrible room service, stressed breakfast staff and a general lack of organization. The overall sentiment suggests that while there are some positive aspects, there is significant room for improvement in the dining experience at this hotel.
Rooms
However, there are some recurring issues mentioned across reviews. Several guests reported musty odors and dampness in some rooms, while others noted old air conditioning units and gadgets that seem to be left from before the renovation. It's also clear that views vary significantly with some rooms facing less desirable sights like a wall or an interior courtyard. Cleaning and room readiness were concerns for a few with delays and occasional lapses in daily housekeeping.
Despite these drawbacks, the general consensus tilts towards a positive experience, particularly praising the hotel's proximity to Copacabana Beach, the friendliness of the reception staff and the overall value for money. While some amenities like pools are absent, the spacious and comfortable rooms, coupled with the prime location, make it a strong choice for travelers visiting Rio de Janeiro.
Beds
However, there have been some less favorable comments, particularly regarding inconsistencies in bed quality. A few guests mentioned issues such as hard or uneven mattresses, lumpy duvet covers and worn bed linen. Some rooms had problems with noise due to windows that didn't seal properly and others had old or uncomfortable pillows.
Despite these occasional drawbacks, the overwhelmingly positive feedback about the beds suggests that the hotel generally excels in providing a restful and comfortable sleep environment for its guests.
Cleanliness
However, there are recurring concerns about inconsistent cleaning standards. A few guests mentioned issues such as not completely clean towels, moldy bathrooms and occasional musty odors. Some reviews noted that rooms and shared spaces required more frequent and thorough cleaning, pointing out lapses like dirty floors, bathroom pipes needing cleaning and hallways with guests' trays left unattended. Despite these critiques, the overall impression is that the hotel's cleanliness largely meets and often exceeds, expectations, particularly after any reported concerns are addressed by the staff.
In addition to cleanliness, positive aspects include good air conditioning, professional and friendly staff and a welcoming atmosphere. The hotel’s facilities and rooms are generally praised for being very clean and well-maintained, contributing to a comfortable stay. However, prospective guests should be aware that while most experience satisfactory cleanliness, there are occasional lapses that may require bringing to the hotel's attention.
Staff
Several reviews emphasize the attentiveness and kindness of the staff, who go out of their way to provide excellent service, making a positive impact on the guests' overall experience. The reception staff, in particular, is frequently mentioned for their competence, politeness and readiness to address requests promptly.
Despite the overwhelmingly positive feedback, there are occasional mentions of slower service and a few remarks about staff being unprepared during peak occupancy. A couple of reviews noted instances of rudeness, but these are outweighed by the many commendations for the staff’s friendliness and helpful nature.
In summary, the Grand Mercure Rio de Janeiro Copacabana is highly recommended for its exceptional staff, who are consistently described as courteous, professional and dedicated to ensuring a pleasant stay for their guests. Their attention to detail, proactive nature and overall friendliness are key factors that enhance the guest experience.
Wi-Fi
Gym
However, there were several areas of concern. Guests were disappointed to find the gym under renovation, lacking or not as advertised. Several reviews mentioned the gym's need for urgent care and cleaning with equipment being old, rusty and sometimes broken. The absence of air conditioning and Wi-Fi added to the dissatisfaction for some visitors. While others appreciated the gym's size and modernity, the overall feedback suggests that improvements are needed to meet all guests' expectations.
Pool
Beach
The hotel's location is frequently praised for being very close to the beach, making it convenient for guests to take a quick stroll to the shore. The support at the beach includes complimentary amenities such as sun loungers, parasols and even towels specifically for beach use. The presence of helpful staff who manage these services adds an extra layer of convenience and relaxation for guests.
Despite some minor inconveniences, like occasional maintenance issues at the pool, the overall sentiment emphasizes the hotel's excellent beachfront location and the supportive amenities provided to enhance the beach experience. For visitors to Copacabana looking for a hotel that offers both immediate beach access and thoughtful services, the Grand Mercure Rio de Janeiro Copacabana stands out as an ideal choice.
Family
Nightlife
4 Star
However, many reviews highlight that the hotel does not meet the standards expected of a four-star rating with several comments suggesting that it feels more like a three-star hotel. Issues such as cleanliness of the lobby floor and a dining area located in a windowless conference room contribute to the perception that the hotel is overrated for its claimed star category. Additional amenities typical of four-star hotels, such as valet parking, are noted to be lacking.
While the cost-benefit ratio leans positively, travelers should align their expectations, understanding that while they may enjoy good service and a prime location, the hotel may not fully deliver on the four or five-star promise that some might anticipate.
Business
Although some facilities like a small wardrobe and absence of a desk for working on a computer might be a downside, the hotel provides necessary business amenities. Some guests noted the reception area could be improved for the benefit of the receptionists. Despite that, the staff is commended for being very helpful and quick in resolving issues.
The hotel's quiet atmosphere is considered ideal for business purposes and there is a gym available for guests. However, there are mentions of very poor wifi which could be a significant drawback for business needs.
Overall, Grand Mercure Rio de Janeiro Copacabana is seen as a convenient and business-oriented hotel, making it suitable for business stays.
Accessible
Rooftop Pool
Romantic
Beachfront
While the hotel's primary entrance is on a side street and not directly on the beach, it is practically in front of Copacabana Beach, making it a favored spot for beach lovers. Despite minor drawbacks such as occasional poor pool service and areas of the beach being dirty, guests consistently praise the excellent beachfront location and the convenience it brings. With its close proximity and dedicated beach service, the Grand Mercure Rio de Janeiro Copacabana remains a top choice for visitors looking to stay near the vibrant Copacabana beachfront.
Yes, Grand Mercure Rio de Janeiro Copacabana has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool.
Yes, a spa is available at Grand Mercure Rio de Janeiro Copacabana.
Yes, Grand Mercure Rio de Janeiro Copacabana welcomes dogs.
No, parking facilities aren't available at Grand Mercure Rio de Janeiro Copacabana.
No, Grand Mercure Rio de Janeiro Copacabana doesn't have a gym.
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