Rivera Casino & Resort
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Summary of reviewsRivera Casino & Resort is highly appreciated for its prime location at the Brazil-Uruguay border, offering easy access to duty-free shops, restaurants and attractions such as the Siñeriz Shopping Mall. Guests find the strategic placement convenient for both leisure and business with seamless navigation through immigration and charming surroundings for an enjoyable stay. The resort's internal access to the casino, along with an array of amenities like a thermal pool, sauna and gym, enhances the overall experience.
Guests often praise the breakfast at Rivera Casino & Resort, highlighting its variety and quality. The spread includes fresh fruits, breads and warm treats like dulce de leche croissants, described as hearty and delicious. Despite minor issues with service and occasional complaints about certain items, most guests are satisfied with the breakfast offerings.
The dining options receive positive mentions for food quality and friendly service, particularly for dinner. The gaucho restaurant stands out with commendable value for money. However, the limited operating hours and basic lunch quality are noted areas for improvement. Despite these, the overall dining experience remains favorable.
Rooms at the resort are described as spacious, clean and comfortable, featuring modern amenities like smart TVs and well-maintained bathrooms. Although some guests mention outdated furniture and decor in certain rooms, the general consensus is that the rooms provide a relaxing and comfortable stay, further enhanced by excellent daily housekeeping.
Cleanliness is a strong point with guests highlighting the consistent cleanliness and organization of the rooms. Minor issues with carpeted areas are noted, but the overall maintenance, especially in light of COVID-19, is highly regarded. Free parking and a clean pool environment add to the resort's appeal.
Staff at Rivera Casino & Resort are frequently commended for their attentiveness, friendliness and professionalism. Many guests appreciate the exceptional service and support provided across various areas, contributing significantly to a pleasant stay.
While the resort offers free Wi-Fi, the internet service receives mixed reviews due to occasional instability and poor connectivity in some rooms. This inconsistency suggests a need for improvement to meet guest expectations fully.
The spa and gym facilities are highlights of the resort with guests praising the well-kept spa, hot and cold water pools and comprehensive gym equipment. Although gym closing times on weekends could be extended, the overall sentiment is highly positive.
Pool facilities are generally well-received with guests enjoying the variety of heated and non-heated pools. Family-friendly features and cleanliness are appreciated, though occasional maintenance issues and crowding in the indoor pool are noted.
Parking at the resort is highly praised for its safety, convenience and free availability. Some minor issues with larger vehicle accommodations and garage lighting are mentioned, but overall, the parking experience is positive.
Rivera Casino & Resort is viewed as an excellent choice for family vacations due to its accommodating atmosphere and children-friendly amenities. The resort’s tranquil environment and various activities for kids make it a favored option for family fun and relaxation.
Finally, the beds receive positive feedback for their comfort and quality, though some guests suggest improvements for firmness and bed updates in older rooms. The predominant impression, however, is one of restful comfort.
Overall, Rivera Casino & Resort is highly recommended for its strategic location, excellent service and family-friendly amenities, offering a comfortable and enjoyable stay despite minor areas needing improvement.
Categories
Guests often praise the breakfast at Rivera Casino & Resort, highlighting its variety and quality. The spread includes fresh fruits, breads and warm treats like dulce de leche croissants, described as hearty and delicious. Despite minor issues with service and occasional complaints about certain items, most guests are satisfied with the breakfast offerings.
The dining options receive positive mentions for food quality and friendly service, particularly for dinner. The gaucho restaurant stands out with commendable value for money. However, the limited operating hours and basic lunch quality are noted areas for improvement. Despite these, the overall dining experience remains favorable.
Rooms at the resort are described as spacious, clean and comfortable, featuring modern amenities like smart TVs and well-maintained bathrooms. Although some guests mention outdated furniture and decor in certain rooms, the general consensus is that the rooms provide a relaxing and comfortable stay, further enhanced by excellent daily housekeeping.
Cleanliness is a strong point with guests highlighting the consistent cleanliness and organization of the rooms. Minor issues with carpeted areas are noted, but the overall maintenance, especially in light of COVID-19, is highly regarded. Free parking and a clean pool environment add to the resort's appeal.
Staff at Rivera Casino & Resort are frequently commended for their attentiveness, friendliness and professionalism. Many guests appreciate the exceptional service and support provided across various areas, contributing significantly to a pleasant stay.
While the resort offers free Wi-Fi, the internet service receives mixed reviews due to occasional instability and poor connectivity in some rooms. This inconsistency suggests a need for improvement to meet guest expectations fully.
The spa and gym facilities are highlights of the resort with guests praising the well-kept spa, hot and cold water pools and comprehensive gym equipment. Although gym closing times on weekends could be extended, the overall sentiment is highly positive.
Pool facilities are generally well-received with guests enjoying the variety of heated and non-heated pools. Family-friendly features and cleanliness are appreciated, though occasional maintenance issues and crowding in the indoor pool are noted.
Parking at the resort is highly praised for its safety, convenience and free availability. Some minor issues with larger vehicle accommodations and garage lighting are mentioned, but overall, the parking experience is positive.
Rivera Casino & Resort is viewed as an excellent choice for family vacations due to its accommodating atmosphere and children-friendly amenities. The resort’s tranquil environment and various activities for kids make it a favored option for family fun and relaxation.
Finally, the beds receive positive feedback for their comfort and quality, though some guests suggest improvements for firmness and bed updates in older rooms. The predominant impression, however, is one of restful comfort.
Overall, Rivera Casino & Resort is highly recommended for its strategic location, excellent service and family-friendly amenities, offering a comfortable and enjoyable stay despite minor areas needing improvement.
Resort with Parking
This resort offers free self-parking. It provides convenient on-site parking along with other amenities such as indoor and outdoor pools, a casino, and a spa.
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Indoor Pool
Resort with Heated Pool
Guest Reviews
Located at the border between Brazil and Uruguay, Rivera Casino & Resort boasts an unrivaled location praised for its proximity to duty-free shops, restaurants and the Siñeriz Shopping mall. Many guests find it convenient for both work and leisure due to its central and strategic placement, making it ideal for shopping and easy navigation through immigration. The hotel is also adjacent to the casino, offering easy internal access, which adds to the overall convenience. Additionally, the impeccable location allows for enjoyable walks to nearby attractions, enhancing the stay. The staff's attentive service and clean, spacious rooms further complement the excellent amenities, including a thermal pool, sauna and a well-equipped gym. With a perfect blend of comfort and accessibility, guests find the location not only practical but also romantically charming for a getaway.
Rivera Casino & Resort has garnered numerous positive remarks about its breakfast offerings, frequently noted for their variety and quality. Guests have appreciatively commented on the very varied and well-served breakfast, describing it as hearty, delicious and complete with fresh items such as fruits, breads and typical Uruguayan cuisine. Words like "wonderful," "fantastic," and "excellent" repeatedly emerge in the feedback, highlighting the impressive spread that includes freshly prepared items like warm dulce de leche croissants and assorted cheeses.
Despite the overall high praise, there were mixed reviews regarding certain aspects. Some guests felt the breakfast lacked variety and freshness on occasion, citing specific issues like greasy omelets, old croissants and insufficient fruit options. A few noted that service could be friendlier and that replenishments were slow. Nonetheless, the balanced variety and quality of food, alongside the presence of good coffee, made most guests' breakfast experience agreeable.
Overall, the breakfast at Rivera Casino & Resort is generally well-received with a broad selection that caters to diverse tastes, although there is room for improvement in consistency and service during peak times.
The reviews for the dining options at Rivera Casino & Resort highlight several positive aspects of the on-site restaurant while bringing attention to a few areas for improvement. Many guests appreciated the good quality food and the generally pleasurable dining experience, particularly during dinner. The gaucho restaurant, known for friendly service, also received commendations. Additionally, the restaurant is praised for excellent value for money, good pricing and an extensive variety of delicious meals.
However, it's clear that the restaurant's operating hours are a point of contention with several reviews mentioning it being closed on Sunday and Monday evenings and having very limited hours. Some guests were dissatisfied with the basic quality of the lunch offerings, particularly the meat, which did not meet their expectations. There were also remarks about the overall quality of the restaurant having declined over time and a need for more dining options on-site was evident.
Despite these criticisms, the overall sentiment remains positive with guests enjoying the good food and excellent service when the restaurant is operational.
Rivera Casino & Resort offers a range of spacious and comfortable rooms that are well-received by guests. Most rooms are praised for being large, well-ventilated and cozy with comfortable beds and high-quality sheets. The rooms are also noted for their cleanliness with daily housekeeping ensuring that everything stays tidy and organized. Guests appreciate the convenience of modern amenities, including smart TVs with Netflix, good air conditioning and well-maintained bathrooms with excellent showers and quality towels.
The hotel's location is considered good, allowing easy access to local attractions without the need to drive. The well-served breakfast with typical Uruguayan cuisine is an added bonus.
However, there are occasional critiques about outdated furniture and room decor with some rooms having old carpets and curtains that don't close properly. Despite this, the overall impression of the rooms leans heavily toward comfort and spaciousness, making for a relaxing stay. The facility's commitment to comfort and guest satisfaction is clearly reflected in the positive reviews.
Visitors to the Rivera Casino & Resort frequently highlight the comfort and quality of the beds as a notable feature of their stay. Many guests describe the beds as comfortable, cozy and exceptionally large, making for a restful night’s sleep. The mattresses, often praised for their softness and sturdiness, contribute significantly to the overall comfort. The bedding, which includes soft sheets and plush pillows, also garners positive remarks for enhancing the sleeping experience.
Nevertheless, feedback about the beds is not unanimously positive. A few guests mentioned that the mattresses could be firmer or noted issues with sagging and low density. Some reviews indicate that certain beds, possibly in older rooms, might be overdue for an upgrade. In particular, beds for additional guests were occasionally flagged as less comfortable.
Despite mixed opinions on mattress firmness, the predominant impression is one of satisfaction with many guests finding the beds to be significantly comfortable and conducive to a pleasant stay.
The overall cleanliness of Rivera Casino & Resort receives highly favorable feedback from guests. Numerous reviews highlight that rooms are consistently clean, well-organized and spacious, contributing to a neat and comfortable environment. Many guests find the cleaning services to be impeccable with bathrooms and other facilities receiving positive remarks for their cleanliness and maintenance.
However, some areas such as hallways and rooms with carpets have been noted to present cleanliness issues with complaints about dirty and odorous carpets. Despite these minor concerns, free parking and a clean pool environment add to the resort's appeal. The staff’s attention to detail and adherence to cleanliness protocols, particularly in light of COVID-19, have also been appreciated. Overall, the maintenance of a clean and tidy atmosphere throughout the resort is a clear priority, ensuring a pleasant stay for visitors.
Reviews for Rivera Casino & Resort showcase the exemplary service provided by its staff. Guests consistently praise the attentiveness, friendliness and professionalism of the hotel's employees. Many highlight the exceptional help and courteous nature of the staff, emphasizing their willingness to assist and their attention to detail. The service across various areas, including the restaurant and spa, receives commendation for being consistently good and sometimes extraordinary. Visitors appreciate the cleanliness organization and overall support provided by the staff, describing them as very friendly, supportive and attentive at all times.
While there are occasional mentions of unsatisfactory service and specific issues like an unfriendly receptionist or unhelpful staff, these are overshadowed by the numerous positive experiences shared by guests. Overall, the hotel's staff is often described as excellent with guests recommending Rivera Casino & Resort as a top accommodation choice in the Rivera-Livramento border area, thanks largely to the warm and exceptional service provided by the team.
Rivera Casino & Resort offers guests a range of amenities, including Wi-Fi, but feedback on their internet service reveals a mixed experience. On the positive side, some guests highlight that the Wi-Fi speed is very good and it is provided for free, which is a big plus for many travelers. Additionally, there are instances where general internet browsing and connectivity have met guest expectations, contributing to a pleasant stay.
However, the overall quality of the Wi-Fi service has room for improvement. Several reviews point out issues such as unstable connections, poor internet quality and instances where the Wi-Fi did not work well in the rooms. Some guests were disappointed that the Wi-Fi service did not meet their expectations and had to deal with an overall unstable signal.
In conclusion, while Rivera Casino & Resort does provide free Wi-Fi and occasionally good internet speed, there remain significant inconsistencies in the Wi-Fi performance, suggesting a need for enhanced reliability and better service to meet all guests' expectations.
The spa at Rivera Casino & Resort consistently receives high praise from its guests. Many describe the spa as excellent with well-kept facilities that contribute to a very nice and enjoyable experience. The services offered are highlighted as great and even exceptional, providing an amazing and fun atmosphere for relaxation. Guests have enthusiastically recommended the spa, noting the availability of hot and cold water pools and a dry sauna among the various facilities. Overall, the spa area, along with its gym, adds significant value to the guest experience at the hotel.
The gym at the Rivera Casino & Resort receives a lot of praise from guests for its modern, spacious and well-equipped facilities. Many reviews highlight that the gym is quite large and has a wide range of up-to-date equipment, making it a comprehensive and convenient fitness option for hotel guests. Visitors also appreciate the friendly and helpful staff, as well as the overall pleasant atmosphere of the gym area.
However, some guests noted that the gym services, while generally positive, do close too early on weekends. Despite this minor inconvenience, the overall sentiment for the gym remains highly favorable with many emphasizing its excellent and superb qualities. The gym is considered a highlight of the resort, contributing to a complete and enjoyable stay for fitness enthusiasts.
The pool facilities at Rivera Casino & Resort have generally received positive feedback for their aesthetic and functionality. Guests have highlighted the variety of pools available, including heated indoor and outdoor pools, which are particularly appreciated for their optimal temperatures. Many find the pools to be very good, beautiful and exceptionally clean with services that enhance their overall experience.
The heated pools, often praised for their temperature, also feature a bar service, adding a touch of convenience and luxury. Families especially enjoy the facilities, including a kids' club that integrates well with the pool area. The resort places emphasis on cleanliness, consistently ensuring that the pool and surrounding decks are well-maintained.
However, there have been occasional issues reported such as pools being closed for maintenance, temperature inconsistencies and subpar cleanliness at times. The indoor pool is noted to be on the smaller side, which can get crowded. Some maintenance and service aspects could benefit from improvement, particularly in ensuring the heated pool is functioning correctly and regular upkeep of the facilities.
Despite these setbacks, the overall sentiment remains positive with many guests recommending the pool facilities for a pleasant and refreshing experience.
Rivera Casino & Resort offers a highly praised parking experience, frequently highlighted for its convenience and safety. Guests appreciate the free and adequate parking options with covered and underground garages that ensure vehicles are secure and well-protected. The availability of self-parking without needing to leave the key is an added benefit, providing a stress-free experience for travelers. The parking spaces are noted to be easy to locate and plentiful with a comfortable layout and well-lit areas adding to the overall sense of security.
Despite a few remarks about the difficulty for larger vehicles and the need for better illumination in some parts of the garage, the general feedback underscores that the parking at Rivera Casino & Resort meets high standards and contributes positively to the quality of the stay.
Rivera Casino & Resort is an ideal destination for family travel, consistently praised for its family-oriented atmosphere and suitability for children. With numerous families choosing the resort for their stay, it is clear that the place is designed to be family-friendly and comfortable for guests of all ages. Visitors frequently highlight the excellent conditions for family travel and appreciate the various amenities tailored to family needs, including an outside pool specifically enjoyed by families. The resort is regarded as the best choice for family getaways, offering a tranquil environment perfect for those seeking a quiet and enjoyable family vacation. The children-specific activities ensure that younger guests have a great time, making the resort a favored option for family fun and relaxation.
Rivera Casino & Resort has received mixed feedback regarding its four-star rating with some guests noting the resort's excellent condition and top-class status, while others felt it fell short of their expectations for a four-star hotel. Positive reviews highlight Rivera as the best resort with high-quality service and a luxurious feel. However, certain areas appear worn-out and poorly maintained, suggesting the need for renovations. Additionally, the breakfast offerings were considered weak relative to the hotel's size and rating. Despite the mixed opinions, many agree that Rivera Casino & Resort generally delivers a commendable four-star experience.
Rivera Casino & Resort is highly regarded for its facilities and services catering to business travelers. The hotel offers a variety of business amenities including conference rooms, meeting rooms and a well-appointed business center, making it an excellent choice for business trips and perfect for hosting business conferences. Guests consistently praise the hotel's business services, noting that the staff are professional and efficient in making business arrangements. Business facilities are described as neat and tidy and the overall experience for business travelers is generally positive and convenient. Despite a few mentions of inconsistency in the suite descriptions and a need for more staff and business facilities, the hotel still manages to provide a conducive environment for meetings and other business needs with good internet connectivity being highlighted as a valuable resource. Overall, Rivera Casino & Resort is considered ideal for business travelers.
Rivera Casino & Resort has been noted for its generally high level of accessibility for guests with disabilities. Many reviews highlight the hotel's accessible facilities, including easy access to the hotel and its amenities. The establishment offers accessible services and ensures that the pool area is accessible as well. The hotel is praised for being guest-friendly and fully accessible to all with specific mentions of the accessible rooms available.
However, there are some areas that could use improvement. A few reviews point out that not all rooms are currently wheelchair accessible and there are needs for more accessible stairs and improvements to access all floors. Addressing these issues could enhance the overall accessibility of the resort for all guests.
The heated pool at Rivera Casino & Resort generally receives positive feedback for its warm temperature and cleanliness. Guests frequently mention enjoying the heated pool, noting that it is spacious and well-maintained. Many reviews highlight the good temperature control and find the swimming experience very pleasant. The facilities surrounding the heated pool are described as excellent and the pool area is consistently praised for its cleanliness and hygiene. However, there are occasional reports of the heated pool not functioning or being colder than expected, indicating some inconsistencies in maintenance. Overall, the heated pool is a favored feature among visitors when it is in working order, contributing significantly to their overall enjoyment of the resort.
The outdoor pool at Rivera Casino & Resort is frequently praised as a standout feature, described by many guests as "nice" and "good." It is a giant heated pool, which many found particularly enjoyable for relaxation. The pool's location allows guests to bask in the sun and take advantage of great weather. However, some feedback highlights that the outdoor pool area could benefit from some improvements and that the pool's early closing time and occasional cold temperature are minor drawbacks. Nonetheless, the facility's warm and neat environment makes it an appealing amenity for visitors.
The indoor pool at Rivera Casino & Resort has received a mix of feedback from guests. Overall, the pool is often praised for being heated and having a good temperature, making it enjoyable and a nice amenity during their stay. Many guests find the indoor pool to be clean and excellent in quality, adding to their positive experience. However, some reviews mention that the pool can feel small and was at times dirty or cold. Despite these occasional drawbacks, the general consensus highlights a pleasant indoor pool experience, contributing positively to the resort's reputation.
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Location
Breakfast
Despite the overall high praise, there were mixed reviews regarding certain aspects. Some guests felt the breakfast lacked variety and freshness on occasion, citing specific issues like greasy omelets, old croissants and insufficient fruit options. A few noted that service could be friendlier and that replenishments were slow. Nonetheless, the balanced variety and quality of food, alongside the presence of good coffee, made most guests' breakfast experience agreeable.
Overall, the breakfast at Rivera Casino & Resort is generally well-received with a broad selection that caters to diverse tastes, although there is room for improvement in consistency and service during peak times.
Dinner
However, it's clear that the restaurant's operating hours are a point of contention with several reviews mentioning it being closed on Sunday and Monday evenings and having very limited hours. Some guests were dissatisfied with the basic quality of the lunch offerings, particularly the meat, which did not meet their expectations. There were also remarks about the overall quality of the restaurant having declined over time and a need for more dining options on-site was evident.
Despite these criticisms, the overall sentiment remains positive with guests enjoying the good food and excellent service when the restaurant is operational.
Rooms
The hotel's location is considered good, allowing easy access to local attractions without the need to drive. The well-served breakfast with typical Uruguayan cuisine is an added bonus.
However, there are occasional critiques about outdated furniture and room decor with some rooms having old carpets and curtains that don't close properly. Despite this, the overall impression of the rooms leans heavily toward comfort and spaciousness, making for a relaxing stay. The facility's commitment to comfort and guest satisfaction is clearly reflected in the positive reviews.
Beds
Nevertheless, feedback about the beds is not unanimously positive. A few guests mentioned that the mattresses could be firmer or noted issues with sagging and low density. Some reviews indicate that certain beds, possibly in older rooms, might be overdue for an upgrade. In particular, beds for additional guests were occasionally flagged as less comfortable.
Despite mixed opinions on mattress firmness, the predominant impression is one of satisfaction with many guests finding the beds to be significantly comfortable and conducive to a pleasant stay.
Cleanliness
However, some areas such as hallways and rooms with carpets have been noted to present cleanliness issues with complaints about dirty and odorous carpets. Despite these minor concerns, free parking and a clean pool environment add to the resort's appeal. The staff’s attention to detail and adherence to cleanliness protocols, particularly in light of COVID-19, have also been appreciated. Overall, the maintenance of a clean and tidy atmosphere throughout the resort is a clear priority, ensuring a pleasant stay for visitors.
Staff
While there are occasional mentions of unsatisfactory service and specific issues like an unfriendly receptionist or unhelpful staff, these are overshadowed by the numerous positive experiences shared by guests. Overall, the hotel's staff is often described as excellent with guests recommending Rivera Casino & Resort as a top accommodation choice in the Rivera-Livramento border area, thanks largely to the warm and exceptional service provided by the team.
Wi-Fi
However, the overall quality of the Wi-Fi service has room for improvement. Several reviews point out issues such as unstable connections, poor internet quality and instances where the Wi-Fi did not work well in the rooms. Some guests were disappointed that the Wi-Fi service did not meet their expectations and had to deal with an overall unstable signal.
In conclusion, while Rivera Casino & Resort does provide free Wi-Fi and occasionally good internet speed, there remain significant inconsistencies in the Wi-Fi performance, suggesting a need for enhanced reliability and better service to meet all guests' expectations.
Spa
Gym
However, some guests noted that the gym services, while generally positive, do close too early on weekends. Despite this minor inconvenience, the overall sentiment for the gym remains highly favorable with many emphasizing its excellent and superb qualities. The gym is considered a highlight of the resort, contributing to a complete and enjoyable stay for fitness enthusiasts.
Pool
The heated pools, often praised for their temperature, also feature a bar service, adding a touch of convenience and luxury. Families especially enjoy the facilities, including a kids' club that integrates well with the pool area. The resort places emphasis on cleanliness, consistently ensuring that the pool and surrounding decks are well-maintained.
However, there have been occasional issues reported such as pools being closed for maintenance, temperature inconsistencies and subpar cleanliness at times. The indoor pool is noted to be on the smaller side, which can get crowded. Some maintenance and service aspects could benefit from improvement, particularly in ensuring the heated pool is functioning correctly and regular upkeep of the facilities.
Despite these setbacks, the overall sentiment remains positive with many guests recommending the pool facilities for a pleasant and refreshing experience.
Parking
Despite a few remarks about the difficulty for larger vehicles and the need for better illumination in some parts of the garage, the general feedback underscores that the parking at Rivera Casino & Resort meets high standards and contributes positively to the quality of the stay.
Family
4 Star
Business
Accessible
However, there are some areas that could use improvement. A few reviews point out that not all rooms are currently wheelchair accessible and there are needs for more accessible stairs and improvements to access all floors. Addressing these issues could enhance the overall accessibility of the resort for all guests.
Heated Pool
Outdoor Pool
Indoor Pool
Yes, Rivera Casino & Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Rivera Casino & Resort.
No, Rivera Casino & Resort doesn't allow dogs.
Yes, parking facilities are available at Rivera Casino & Resort.
Yes, Rivera Casino & Resort has a gym.
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