Hôtel Universel, Centre de congrès Rivière-du-Loup
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Summary of reviewsHôtel Universel, Centre de congrès Rivière-du-Loup, garners a reputation for its excellent location. Strategically positioned near highways 20 and 85, it is an ideal stopover for travelers between major cities. Guests appreciate its proximity to amenities like grocery stores, fast food outlets, restaurants and the downtown area. The hotel's ease of access, ample free parking and tranquil environment, despite its central location, further enhance the stay. Additionally, the on-site restaurant, small spa and modern, well-maintained rooms add to the overall positive experience. For those indulging in activities like snowmobiling or exploring the Gaspé Peninsula, the convenience is unmatched.
The breakfast at Hôtel Universel receives mixed feedback. While some guests appreciate the quality and variety of the options available at La Verrière and praise the service, others find the breakfast pricey and disappointing, particularly due to the expectation of it being included in the room price. Nevertheless, those who chose to pay extra generally found the breakfast satisfying.
On the dining front, the BOREAL restaurant and La Verrière receive positive remarks for their excellent food and great service. Guests, however, point out occasional issues with high prices, slow service during busy periods and limited menu options. Despite these hiccups, the convenience of on-site dining and the overall quality make the dining experiences largely enjoyable.
The rooms at Hôtel Universel are particularly appreciated for their comfort, cleanliness and modernity. Guests laud the spaciousness, practical amenities and appealing décor. The beds are noted for comfort and amenities like smart TVs, Nespresso coffee makers and soundproofing contribute to a restful stay. Although there are occasional minor cleanliness oversights and noise from air conditioning units, the overall room experience is positive.
Cleanliness across the hotel consistently impresses guests, emphasizing clean, modern rooms, fresh ambiance and well-maintained facilities. The common areas are clean and tastefully decorated. The staff is frequently praised for their friendliness, professionalism, bilingual capabilities and the high standard of service, though there are occasional mentions of unhelpfulness or indifference.
The Wi-Fi experience varies significantly among guests. Some describe it as fast and efficient, while others report issues with slow speeds and unreliable connections, sometimes even in accessible areas, which can detract from an otherwise comfortable stay.
The gym receives a mixed response; although appreciated for its 24-hour accessibility, guests note that it is small, outdated and requires maintenance. For those seeking a basic workout, it suffices, but it may fall short for those expecting a more modern facility.
The pool area is popular, especially among families, for its clean facilities and entertaining water slide. However, frequent closures, cold water and overcrowdings are noted drawbacks. Despite these issues, it remains a significant attraction.
Hôtel Universel is well-regarded for its family-friendly environment. The arcade room and pool area are popular with children and spacious, soundproof rooms enhance family stays. Although there are occasional challenges such as navigating the parking lot or limited pool time, the hotel’s amenities ensure an engaging and comfortable experience for families.
The beds, in particular, receive strong praise for their comfort with multiple guests describing them as conducive to a good night's sleep. The combination of modern appeal and comfort makes Hôtel Universel a preferred choice for a variety of travelers.
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The breakfast at Hôtel Universel receives mixed feedback. While some guests appreciate the quality and variety of the options available at La Verrière and praise the service, others find the breakfast pricey and disappointing, particularly due to the expectation of it being included in the room price. Nevertheless, those who chose to pay extra generally found the breakfast satisfying.
On the dining front, the BOREAL restaurant and La Verrière receive positive remarks for their excellent food and great service. Guests, however, point out occasional issues with high prices, slow service during busy periods and limited menu options. Despite these hiccups, the convenience of on-site dining and the overall quality make the dining experiences largely enjoyable.
The rooms at Hôtel Universel are particularly appreciated for their comfort, cleanliness and modernity. Guests laud the spaciousness, practical amenities and appealing décor. The beds are noted for comfort and amenities like smart TVs, Nespresso coffee makers and soundproofing contribute to a restful stay. Although there are occasional minor cleanliness oversights and noise from air conditioning units, the overall room experience is positive.
Cleanliness across the hotel consistently impresses guests, emphasizing clean, modern rooms, fresh ambiance and well-maintained facilities. The common areas are clean and tastefully decorated. The staff is frequently praised for their friendliness, professionalism, bilingual capabilities and the high standard of service, though there are occasional mentions of unhelpfulness or indifference.
The Wi-Fi experience varies significantly among guests. Some describe it as fast and efficient, while others report issues with slow speeds and unreliable connections, sometimes even in accessible areas, which can detract from an otherwise comfortable stay.
The gym receives a mixed response; although appreciated for its 24-hour accessibility, guests note that it is small, outdated and requires maintenance. For those seeking a basic workout, it suffices, but it may fall short for those expecting a more modern facility.
The pool area is popular, especially among families, for its clean facilities and entertaining water slide. However, frequent closures, cold water and overcrowdings are noted drawbacks. Despite these issues, it remains a significant attraction.
Hôtel Universel is well-regarded for its family-friendly environment. The arcade room and pool area are popular with children and spacious, soundproof rooms enhance family stays. Although there are occasional challenges such as navigating the parking lot or limited pool time, the hotel’s amenities ensure an engaging and comfortable experience for families.
The beds, in particular, receive strong praise for their comfort with multiple guests describing them as conducive to a good night's sleep. The combination of modern appeal and comfort makes Hôtel Universel a preferred choice for a variety of travelers.
Family Friendly Hotel
Features an indoor pool equipped with a slide and water games, providing a fun and engaging swimming experience for children.
Hotel with Pool Water Slide
Features an indoor pool with a waterslide, offering recreational water activities for guests of all ages.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel with Spa
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Water Slide
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
About Hôtel Universel, Centre de congrès Rivière-du-Loup
License: 054854
Guest Reviews
Location
Breakfast
However, some feedback indicated that the breakfast could be pricey relative to the amount offered and a few found it to be underwhelming or lacking in variety. Issues such as the absence of simple breakfast items and a toaster were also mentioned. Guests noted that breakfast could be ordered à la carte, but it was often considered expensive.
The overall sentiment is that while the breakfast quality and service were appreciated by many, the absence of an included or complimentary breakfast was seen as a drawback, especially given the room rates. For those willing to pay extra, the breakfast was generally well-received, but the additional cost might be a consideration for future guests.
Dinner
However, some guests noted drawbacks, including the price, which some felt was too high for the value delivered. Additionally, there were complaints about a slow service at times, particularly in the billiard room and during busy periods like pre-Christmas gatherings. A few found the menu offerings limited or pretentious and on occasion, the food was noted to be cold or disappointing.
Nevertheless, the convenience of having an onsite restaurant was appreciated by many, despite some expressing frustration with the temporary dining arrangements necessitated by renovations. Overall, while the dining experiences at Hôtel Universel receive high marks for food quality and service, there are some areas where consistency could be improved, especially regarding pricing and menu variety.
Rooms
Guests frequently mention the cleanliness and comfort of the rooms, emphasizing the appealing décor and lack of carpet. Many rooms are newly renovated, providing bright and airy spaces. The beds are noted to be very comfortable with extra pillows available, contributing to a restful stay. Several reviews also state that the rooms are well-soundproofed, providing a quiet atmosphere despite the hotel's size.
Amenities such as functional and modern bathrooms, plenty of towels and features like smart TVs and comfortable seating are also appreciated. Some rooms offer a balcony or patio, adding an extra layer of comfort. The hotel's Nordic spa and pool areas receive praise as complementary facilities enhancing the overall guest experience.
A few minor drawbacks are noted, such as occasional cleanliness oversights and noise from the air conditioning units. However, the general consensus is that the rooms at Hôtel Universel provide a comfortable, modern and clean environment, making it a satisfactory choice for travelers.
Beds
Many appreciated the softness and supportive nature of the mattresses, making sleep a relaxing experience. While a few guests found the bedding too firm or old, the overwhelming sentiment is one of satisfaction and appreciation for the comfortable beds.
The consistency in positive feedback suggests that the hotel has paid close attention to ensuring guests have restful and relaxing night stays, making it an attractive choice for visitors to the area. Despite minor complaints regarding mattress firmness and pillow quality, the hotel seems to deliver a generally comfortable and welcoming overnight experience.
Cleanliness
The modern design, spacious rooms and up-to-date amenities added to the overall positive experiences, making the hotel a pleasant place to stay. The establishment is noted for its friendly staff and efficient housekeeping, contributing to an elevated level of hospitality. Despite a few isolated incidents of uncleanliness and some areas needing deeper cleaning, the general consensus highlights the hotel's impeccable standards. The location's easy access to nearby restaurants and services, combined with ample parking and soundproof rooms, further enhances its appeal.
Overall, Hôtel Universel offers a clean, comfortable and welcoming environment, making it a favored choice for travelers seeking reliability and modern amenities in Rivière-du-Loup.
Staff
The chef is noted as brilliant by some and the overall service in the hotel maintains a high standard according to several reviews. Additionally, the hotel rooms and cleanliness are frequently praised, suggesting a well-managed environment.
However, not all experiences are positive. There are mentions of unhelpful front desk staff with occasional notes of rudeness and indifference. Some guests felt the reception staff lacked warmth or seemed overwhelmed and tired. The pool and child monitoring services appeared to need improvement based on guest feedback.
Overall, despite a few areas needing attention, the majority of guest feedback emphasizes that the hotel's staff contribute significantly to a pleasant and accommodating stay.
Wi-Fi
However, a significant number of reviews point to considerable issues with the Wi-Fi. Numerous guests reported the connection as extremely slow, unreliable and often cutting out entirely, which hindered their ability to work effectively. Common complaints include the Wi-Fi being very weak, only working sporadically or not being accessible in certain rooms at all. Some guests suggested the need for a password-protected network to improve security and perhaps the stability of the connection.
In summary, while there are moments of efficient and high-speed Wi-Fi, many guests experienced a range of connectivity problems, from slow speeds to complete outages, which detracted from an otherwise comfortable stay.
Gym
Pool
However, the pool has faced several closures, often without prior notice, due to renovations or cleanliness issues. Guests have frequently mentioned the pool water being too cold and some have found the pool to be smaller and more crowded than expected based on online photos. Others noted an overwhelming smell of chlorine that even filtered into their rooms. The lifeguards and pool maintenance received mixed feedback, some finding the staff overwhelmed or stern.
Despite these setbacks, the pool remains a significant attraction, especially for kids, but the hotel might need to manage expectations and provide timely updates about pool availability and conditions to ensure a better experience for all.
Family
The hotel also features spacious rooms that comfortably accommodate families with the family suites receiving special mention for their size and suitability. Parents appreciated the clean and well-maintained environment, noting that the soundproof rooms allowed for a restful stay despite the family traffic. Additionally, being able to bring along pets was a special bonus for some families.
While the overall sentiment is highly positive, some reviews suggest there is room for improvement. For example, the limited pool time due to COVID-19 restrictions was a bit disappointing for some children. Navigating the parking lot proved challenging for single parents.
Overall, Hôtel Universel strikes a balance between providing an engaging and comfortable experience for families with its numerous kid-friendly facilities ensuring that both children and adults have a pleasing stay.
4 Star
The staff at the hotel are frequently mentioned for their kindness and efficiency, providing great service and a smooth check-in and check-out process. The overall ambience matches the four-star rating, contributing to a luxurious experience, albeit at a higher price.
However, some guests found the gym to be less than optimal and noted that the hotel could benefit from improved signage, particularly in the parking lot. There were also mentions that the hotel's standards do not entirely align with Anglo-Saxon criteria for a four-star rating with some feeling that it felt closer to a three-star property. Nonetheless, the hotel was praised for its high quality and valuable amenities. Despite some critiques, many felt the four-star rating was well deserved, particularly appreciating the hotel's clean and environmentally conscious approach.
Business
The business center is well-appointed, offering essential services, although some guests mentioned that there is room for improvement in this area and the price can be on the higher side. Despite this, the good service and overall value for money make it a compelling option for business trips.
Additional amenities that enhance the business travel experience include a calm and organized environment, quick and efficient front desk service and clean, quiet spaces like the pool and spa. Conveniently located in a busy business park along the St. Lawrence River, the hotel provides easy access to nearby business activities. Overall with its classic conference hotel setup and attention to modern comforts, Hôtel Universel is a competent choice for business travelers looking for convenience and a professional atmosphere during their stay.
Accessible
Guests appreciate the clean hallways and overall cleanliness of the accessible areas. Additionally, the hotel offers disability access parking, although some opinions suggest there could be more spots available. The property's location is excellent with easy access to the highway and various attractions in the vicinity, making travel straightforward.
The hotel also provides options for those with limited mobility, including rooms on the first floor with direct parking lot access. Although recent renovations might have temporarily affected access, overall, the accessibility, comfort and amenities like the swimming pool received positive feedback. There were a few concerns, such as the functionality of bathroom fans in some rooms and the distance to some accommodations for those using crutches.
Pool Water Slide
Heated Pool
The pool area is generally well-maintained and described as calm, contributing to a serene atmosphere. Despite occasional issues such as temporary closures and occasional colder temperatures, the heated pool remains a popular and appreciated amenity among guests. Overall, the heated pool at Hôtel Universel offers a great experience, providing comfort and enjoyment for visitors of all ages.
Indoor Pool
However, several reviews pointed out a few drawbacks. The pool's operating hours seem limited, often only available in the evening, which has led to some disappointment. A strong smell of chlorine was a concern for a few guests and others noted that the pool appears aged and outdated. Despite these issues, the indoor pool still remains a notable feature for families staying at the hotel, albeit not conducive for serious adult swimming. The hotel itself is praised for being calm and clean, offering a good balance for a family-friendly stay.
Romantic
Dog Friendly
Staff are commended for their accommodating attitude towards dogs and many guests are grateful that their pets could accompany them without issue. The possibility to bring pets without difficulty and the hotel's acceptance of animals go a long way in ensuring a positive experience.
Several reviews note minor inconveniences, such as the occurrence of dogs barking at night and a slight sense of annoyance from neighboring animals. However, these issues do not overshadow the positive sentiment mainly due to the hotel's clean, family-friendly and beautiful environment.
There are additional costs involved for bringing pets, which some find a bit steep, especially for smaller animals, but overall visitors seem pleased with the pet policies. The dog-friendly amenities and the polite, accepting staff contribute significantly to making the stays enjoyable for dog owners.
Yes, Hôtel Universel, Centre de congrès Rivière-du-Loup has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide.
Yes, a spa is available at Hôtel Universel, Centre de congrès Rivière-du-Loup.
Yes, Hôtel Universel, Centre de congrès Rivière-du-Loup welcomes dogs.
No, parking facilities aren't available at Hôtel Universel, Centre de congrès Rivière-du-Loup.
Yes, Hôtel Universel, Centre de congrès Rivière-du-Loup has a gym.
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