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Crowne Plaza Riyadh Palace by IHG

Riyadh , Ministries Area (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Crowne Plaza Riyadh Palace by IHG, generally receives favorable reviews from guests for several key aspects of their stay.

The hotel's location is widely appreciated for its proximity to downtown Riyadh and notable landmarks like the Kingdom Tower and Al Masmak Fortress. Guests find it convenient for accessing restaurants, supermarkets and the city center, although there are occasional concerns about it being a bit hidden and crowded during peak times.

The breakfast experience at the hotel is described by many as impressive, offering a diverse and high-quality buffet with plenty of tasty options and fantastic fresh juices. Guests also praise the restaurant staff's excellent service, adding to the delightful dining atmosphere in the well-lit and spacious lounge.

Room cleanliness and tidiness are highlighted positively, especially the newly refurbished rooms on the club floor, noted for their comfort and suitability for business travelers. However, some standard rooms are described as old with worn-out furniture and small bathrooms, indicating a need for further renovation.

The hotel's cleanliness standards overall receive significant praise with many appreciating the well-maintained and fresh environment. The clean rooms, fresh bed sheets and pleasant atmosphere contribute to a comfortable stay, despite some older furnishings needing updates.

Staff at the hotel are frequently commended for their professionalism, friendliness and exceptional service. Key employees like Mr. Marwan and Yazeed are often mentioned for their outstanding assistance, contributing to a warm and inviting guest experience.

Lastly, the beds are generally well-regarded for their comfort and cleanliness, ensuring most guests enjoy a restful night. There are some minor complaints about pillows and bed changes, but these do not overshadow the overall positive sentiment.

In summary, Crowne Plaza Riyadh Palace by IHG, is highly regarded for its superb location, delicious and diverse breakfast, excellent cleanliness and exceptional staff service, all contributing to a pleasant and comfortable stay for guests.
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Categories

Hotel with Spa

Listed among top spa hotels in Riyadh, this hotel provides spa facilities as part of its amenities. It offers a wellness option for guests in the city center.

Hotel where Extra Health & Safety Measures Have Been Taken

As an IHG hotel, this property likely adheres to the IHG Way of Clean program, which includes enhanced cleaning and disinfection procedures, social distancing measures, and staff training on hygiene protocols.Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?
Yes

Do you perform temperature checks upon guests' arrivals?
Yes, to all guests

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Room Guests will have a special experience as the double room offers a spa bath. Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

One-Bedroom Suite with City View Featuring free toiletries, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit has 1 bed.

Standard King Room Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Standard King Room - Smoking Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Standard Twin Room - Smoking This air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Standard Twin Room with City View Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as city views. The unit has 2 beds.

Standard King Room - Disability Access The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a bidet. This double room has a wardrobe, a safe deposit box, a flat-screen TV with cable channels and a quiet street view. The unit has 1 bed.

Presidential Suite This suite's special feature is the spa bath. Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit offers 1 bed.

Standard Twin Room Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

One-Bedroom Suite - Smoking Offering free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 1 bed.

1 King One-Bedroom Suite Club Floor Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit has 1 bed.

Standard Twin Room with City View - Club Floor Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as city views. The unit has 2 beds.

Standard King Room with City View This double room features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.

1 King Bed Standard City View Club Floor This double room features air conditioning, a tea and coffee maker, a flat-screen TV with cable channels and a quiet street view. The unit offers 1 bed.

One-Bedroom Suite - Club Floor This suite features air conditioning, a tea and coffee maker, a flat-screen TV with cable channels and a quiet street view. The unit offers 1 bed.

About Crowne Plaza Riyadh Palace by IHG

License: 10006738

Guest Reviews

8.0

Very Good

Location

The Crowne Plaza Riyadh Palace by IHG, is praised for its superb location, especially its proximity to downtown Riyadh and key city landmarks like the Kingdom Tower and Al Masmak Fortress. Guests highlight the convenience of the location for accessing nearby restaurants, supermarkets and all places in the city center. The interior decor and atmosphere of the hotel also contribute positively to the guest experience. However, some reviews note that the location can be a bit hidden and crowded during peak times. There are mixed feelings about the hotel's accessibility with a few mentioning it is a little out of the way and in a bachelors' area. Despite these minor issues, the majority agree that the hotel's location is ideally suited for their purposes, providing necessary amenities and a friendly staff to enhance their stay.

Breakfast

The breakfast experience at Crowne Plaza Riyadh Palace by IHG, receives numerous positive remarks from guests. Described as beautiful and diverse, the breakfast buffet impresses with its plentiful and varied options. Guests appreciated its superb quality, fantastic fresh juices and tasty selections. The restaurant staff garnered significant praise for their excellent service, adding to the delightful breakfast experience. Despite a few mentions of a lack of variety and concerns over the buffet price and perceived emptiness, the overall sentiment about the breakfast remains highly favorable. The well-lit and spacious lounge adds to the pleasant dining atmosphere, contributing to the general satisfaction with the hotel's breakfast offerings.

Rooms

Crowne Plaza Riyadh Palace offers a mix of experiences when it comes to their rooms. Guests frequently commend the cleanliness and tidiness of the accommodations with many noting the rooms are suitable for business travelers due to their central location in Riyadh. Several guests find the rooms comfortable and highlight newly refurbished rooms on the club floor as particularly impressive, describing them as very well-renovated and meeting expectations.

However, not all feedback is positive. Numerous reviews point out that many standard rooms are old with worn-out furniture and small bathrooms. The size of the rooms can be an issue, as some are quite small and adjacent, leading to noise from neighboring rooms. Additionally, there's some dissatisfaction with room allocation, such as receiving a room with single beds instead of a reserved double bed. Some guests also experience long waiting times at check-in due to a shortage of reception staff during peak periods. Overall, while there are bright points in the newly updated rooms, the older rooms could benefit from renovation to enhance the guest experience.

Beds

Guests of the Crowne Plaza Riyadh Palace by IHG, seem to appreciate the beds overall. Many reviews highlight the beds as being comfortable, clean and fantastic. Softness and comfort are commonly noted features, suggesting that most guests enjoy a good night's rest. However, there are mentions of some discomfort with the pillows and occasional issues with the beds in some rooms, including reports of them feeling itchy or not being changed correctly from double to single. Despite these minor concerns, the general consensus is that the beds are mostly comfortable and conducive to a restful stay.

Cleanliness

Crowne Plaza Riyadh Palace by IHG, receives consistent praise for its outstanding cleanliness. Guests frequently highlight the excellent upkeep of the property, describing it as very clean and well-maintained. Many reviews commend the hotel’s renovation efforts, noting that the environment appears fresh and pristine. The hotel's staff also receive accolades for their high standards of cleanliness and efficiency.

Positive remarks mention clean and cozy rooms with particular emphasis on the fresh bed sheets and an overall sense of tidiness. Guests appreciate not only the cleanliness but also the pleasant aroma permeating the layout. The dining experience is also noted to be very clean, enhancing the overall enjoyment of meals.

However, a few reviews point out areas for improvement, such as older furnishings and bathrooms needing refurbishment. Despite these concerns, the general consensus is that the hotel maintains an impressive level of cleanliness, contributing significantly to a comfortable and pleasant stay.

Staff

The Crowne Plaza Riyadh Palace by IHG, has garnered considerable praise for its exceptional staff. Reviews consistently highlight the team as amazing, professional and supportive. Guests are greeted with a warm welcome and courteous service, particularly noting the front desk employees like Mr. Marwan and Yazeed for their outstanding assistance. The reception staff stand out for their cooperative and friendly demeanor, always smiling and ready to help. Visitors commend the morning reception team and emphasize the overall hospitality and helpfulness of the employees. The consistent kindness, elegance and professionalism of the hotel crew contribute to a pleasant and inviting stay, making the staff a key highlight of the guest experience at this hotel.

Yes, Crowne Plaza Riyadh Palace by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Crowne Plaza Riyadh Palace by IHG.

No, Crowne Plaza Riyadh Palace by IHG doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Riyadh Palace by IHG.

Yes, Crowne Plaza Riyadh Palace by IHG has a gym.

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