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Fraser Suites Riyadh

Riyadh , Intersection Olaya Street And Khurais Road (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsFraser Suites Riyadh enjoys a prime location in central Riyadh, making it an excellent choice for both business and leisure travelers. Positioned on Al-Olaya Street, the hotel offers easy access to essential services, major roads, shopping centers and eateries. Guests consistently praise the convenience and tranquility of its surroundings, as well as the stunning city views from the rooftop.

The hotel’s rooms are spacious and well-appointed, catering to various needs from standard rooms to penthouse apartments. Many guests commend the cleanliness, modern furnishings and aesthetic appeal of the accommodations. Families appreciate the spacious layouts and practical amenities, ensuring a comfortable and homely stay. Although there are occasional maintenance issues, the overall consensus is positive regarding room comfort and size.

The breakfast experience at Fraser Suites Riyadh has received mixed reviews. While some guests appreciate the quality and variety, others highlight a need for improvement, noting limited options and repetitive offerings. Dinner receives similar feedback—praised for a diverse menu and the rooftop setting, yet criticized for inconsistent quality, high prices and service issues. Despite these inconsistencies, standout moments with delicious dishes were noted.

Cleanliness is a strong point for Fraser Suites Riyadh with many guests lauding the spotless accommodations and high housekeeping standards. The staff receive mixed but generally positive reviews with certain members being praised for exceptional service. However, some feedback mentions unprofessional behavior and inconsistency in service quality, especially at the reception.

Wi-Fi at the hotel is generally reliable and fast, contributing to a hassle-free stay for guests needing internet connectivity. On the other hand, spa facilities seem lacking or non-functional with many guests noting the absence or limited availability of services. The gym, however, stands out with its excellent equipment and 24-hour availability, often considered better than in most hotels.

The rooftop pool offers stunning views and is a favorite for its ambiance, especially in the evenings. However, maintenance and cleanliness issues detract from the experience and the cold water temperature is a recurrent complaint. The parking, while spacious and free, poses challenges with narrow entrances and maneuvering difficulties, particularly for larger vehicles.

Fraser Suites Riyadh is a favorable option for families, offering family-friendly rooms and amenities such as a children's playroom. The hotel environment is conducive to family vacations with a supportive staff adding to the positive experience. Despite occasional shortcomings, the overall feedback suggests that Fraser Suites Riyadh provides a comfortable, clean and convenient stay for its guests.
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Categories

Luxury Hotel

Offering luxurious serviced apartments, Fraser Suites Riyadh provides spacious and well-appointed accommodations with high-end facilities and services for extended stays or those seeking apartment-style luxury.

Family Friendly Hotel

Offers family rooms equipped with conveniences such as two screens and furniture suitable for younger guests. There is also a playroom designed for children under five years old.

Accessible Hotel

Fraser Suites Riyadh offers increased accessibility and an elevator. The hotel provides spacious rooms and amenities for all guests.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Romantic Hotel

Hotel with Swimming Pool

Rooftop Pool Outdoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Rooftop Pool

Room Types

Deluxe Studio This studio offers twin bed, a bathrobe, flat-screen TV and air conditioning.

Deluxe One Bedroom Suite The spa bath is the standout feature of this quadruple room. Meals can be prepared in the well-fitted kitchen, which features a refrigerator, a dishwasher and a microwave. The spacious air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.

Executive Studio King This suite's special feature is the spa bath. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.

Executive One Bedroom Suite This suite features a spa bath. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer and free toiletries. The fully equipped kitchen features a refrigerator, a dishwasher and a microwave. The suite provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

One Bedroom Suite Penthouse The spa bath is the standout feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a hairdryer and free toiletries. The kitchen features a refrigerator, a dishwasher and a microwave. The suite features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Deluxe Two Bedroom Suite The spa bath is the standout feature of this apartment. This spacious apartment comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a hairdryer and free toiletries. The kitchen features a refrigerator, a dishwasher and a microwave. The apartment features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 3 beds.

Two Bedroom Suite Penthouse The spa bath is the standout feature of this quadruple room. Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a hairdryer and slippers. The kitchen features a refrigerator, a dishwasher and a microwave. The spacious air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a wardrobe. The unit has 3 beds.

About Fraser Suites Riyadh

License: 10008216

Guest Reviews

8.2

Very Good

Location

Fraser Suites Riyadh boasts an outstanding location in the heart of Riyadh, making it a convenient choice for both business and leisure travelers. Situated on Al-Olaya Street, it provides easy access to a multitude of essential services, ministries and markets. The hotel's central position allows guests to reach various attractions, shopping centers and eateries without hassle, making it practical for conducting business in the city or simply exploring local hotspots.

The location has been consistently praised for being both excellent and accessible with the added benefit of stunning views over the city from the rooftop. The hotel's proximity to major roads like Khurais Road and King Fahad Road facilitates easy transportation around town, though some guests noted occasional challenges due to road closures or crowding.

The area is characterized by its tranquility and cleanliness, providing a quiet and comfortable environment despite its central placement. Guests particularly appreciated the nearby amenities, including a Starbucks, supermarkets and eateries.

Overall, Fraser Suites Riyadh combines convenience, comfort and exceptional location, making it a top choice for visitors looking to experience the best of what Riyadh has to offer.

Breakfast

Fraser Suites Riyadh offers a breakfast experience that has received mixed feedback from guests. While some reviewers praised the breakfast for being delicious, nice and superb, noting that the food quality and variety were up to par, many others highlighted significant room for improvement. A recurring theme among the reviews is the limited variety of breakfast options with multiple guests expressing disappointment in the repetitiveness and lack of freshness in some items such as pastries and croissants.

Several comments pointed out that the breakfast did not meet the expectations of a five-star hotel, labeling it as poor quality, very limited and not diverse enough. There were also remarks on the adequacy of the service, describing breakfast as being served in a cramped area with insufficient waitstaff, which detracted from the overall dining experience.

Despite the sporadic praises, the consensus suggests that Fraser Suites Riyadh needs to enhance both the variety and quality of its breakfast offerings to align them more closely with guest expectations for a luxury hotel. The limitations in selection and freshness are areas that guests have identified as potentially benefiting from more attention and improvement.

Dinner

Fraser Suites Riyadh offers a dining experience that invites mixed reviews from guests. The restaurant is praised for its wide selection of dishes and delicious, diverse meals, especially for breakfast and dinner. Diners can enjoy their meals in a relaxing rooftop setting, which adds to the overall dining ambiance. However, several reviews point out that the quality of food can be inconsistent with some guests noting that their meals arrived cold or took too long. The buffet, particularly for dinner, could use improvement.

Guests commonly mention the high prices at the hotel's restaurant and café, describing them as overpriced and not always reflective of the quality offered. The limited and repetitive food options, along with the use of plastic containers for serving, add to the critiques. Furthermore, in-room dining experiences seem to have disappointed some guests due to poor quality and presentation.

While there are standout moments with dishes being delicious and delivered hot to rooms, the consensus suggests that both the pricing and consistency of the dining experience could benefit from enhancements.

Rooms

Fraser Suites Riyadh offers an array of spacious and comfortable rooms that cater to various needs, making it a desirable choice for travelers. Guests consistently praise the generous size of the rooms, whether opting for standard rooms, suites or the expansive penthouse apartments. The hotel's rooms are well-maintained and come equipped with essential amenities such as kitchenettes, dining areas and modern furnishings, contributing to a convenient and homely stay.

Many guests highlight the cleanliness and aesthetic appeal of the accommodations. The rooms are often described as beautiful, elegant and offering stunning views. Families and groups particularly appreciate the spaciousness, as well as the practical layouts that include living areas and multiple bathrooms in larger suites.

Additional amenities like effective soundproofing and good insulation ensure a comfortable and quiet environment for relaxation or work. The overall ambiance of the rooms is enhanced by thoughtful design elements and high-quality furnishings, although some guests noted occasional issues with room arrangement and furniture.

On the downside, there are a few criticisms regarding maintenance issues such as broken faucets, poor room service food and air conditioning difficulties. Some rooms also lacked certain amenities like a bathtub or a refrigerator, which was noted as a minor inconvenience. However, the overall consensus is that the generous space, cleanliness and overall comfort of the rooms at Fraser Suites Riyadh make it a recommended choice for a pleasant stay.

Beds

At Fraser Suites Riyadh, the bed experience appears to be a mixed bag based on guest reviews. Many guests have found the beds to be comfortable, enjoying restful sleep in rooms equipped with kingsize and double queen-size beds. However, there are notable instances where guests reported uncomfortable sleeping conditions, often mentioning poor quality mattresses and stiff pillows.

The reviews also highlighted issues with bed placement and room configurations with some guests finding the layout problematic, such as beds being too close to the bathroom or by the door. Additionally, some guests had difficulties with bed types not matching their requests, such as receiving a double bed instead of two single beds or encountering combined twin beds.

While several guests appreciated the comfort of their beds, a considerable number also voiced dissatisfaction, describing instances where beds felt dilapidated or unsanitary and children's beds were particularly criticized for being uncomfortable. Overall, the bed quality at Fraser Suites Riyadh seems to fluctuate, making it a detail guests might want to clarify upon booking.

Cleanliness

Fraser Suites Riyadh garners praise for its cleanliness with numerous guests highlighting the hotel's dedication to maintaining spotless accommodations. Clean rooms, elegant designs and modern facilities are recurrent themes, creating a comfortable and inviting ambiance for visitors. The property is well-kept with special mentions for the spacious and tidy apartments. Guests appreciated the fast and efficient room cleaning services, as well as the overall excellent housekeeping standards.

Not all feedback was positive, however. A few reviews noted issues with specific facilities, such as unclean towels, dirty bathrooms and outdated furniture. Despite these isolated incidents, the general consensus reveals that Fraser Suites Riyadh excels in maintaining a clean and serene environment, making it an appealing choice for many travelers.

Staff

The staff at Fraser Suites Riyadh receive mixed reviews, but many guests highlight positive interactions that enhance their stay. Numerous guests commend the reception team for their helpfulness, professionalism and friendly demeanor, notably mentioning staff members like Sarah, Ahmed Walid, Abdullah and Noor for their exceptional service. Individuals such as Mr. Saeid Al-Shahri, Ms. Nour and receptionists Mohamed Azaz and Noura Al-Otaibi are often praised for their courteousness and prompt responses.

The restaurant staff are generally noted for their attentiveness and high standards, contributing significantly to the guests’ dining experience. Many reviewers have appreciated the polite and professional behavior of employees, particularly in the breakfast buffet and room service.

However, not all feedback is positive. Some guests report instances of unprofessionalism and rude behavior, particularly among certain reception staff. Complaints include encounters with receptionists who lacked politeness, did not smile or failed to communicate effectively. Issues such as slow service and staff members not adhering to COVID-19 mask protocols were also noted.

Overall, while many guests have had positive experiences with the cooperative and welcoming staff at Fraser Suites Riyadh, there are areas for improvement, particularly in consistent customer service training for reception staff.

Wi-Fi

At Fraser Suites Riyadh, opinions on the Wi-Fi experience are varied. A significant number of guests praised the internet connection, noting that it was excellent with strong and reliable connectivity. Several reviewers highlighted the fast internet speed, mentioning that the network performed well without limiting the number of devices, which added to their convenience. However, there were mentions of some inconsistencies. Some guests found the Wi-Fi to be slow or weak and a few indicated that there were issues with speed and overall reliability. Despite these occasional drawbacks, the hotel seems to have a generally positive reputation for its internet services.

Spa

Fraser Suites Riyadh seems to have some inconsistencies when it comes to its spa services. Reviews indicate that a spa is either nonexistent or lacking in availability with mentions that a spa and massage are not offered. Some guests noted that the spa was always empty of staff or completely closed, particularly the women's spa. Additionally, facilities such as the sauna and steam room were not functioning and require an advance request for operation. However, a minority have found the spa services that were available to be satisfactory. The health club and gym are present, though some reviews suggest they might not fully meet expectations. Lastly, it was noted that there is no heater in the outdoor rooftop swimming pool, which could affect the overall relaxation experience.

Gym

Fraser Suites Riyadh offers an impressive gym that stands out among hotel fitness facilities. Guests appreciated the fully equipped gym, which boasts a range of modern devices and operates 24 hours a day. The gym's excellence is frequently highlighted with specific mentions of top-tier equipment such as a great dual pulley machine. Though the hotel lacks a spa, the accessible sports club and the high standard of the gym compensate for this. Overall, the gym at Fraser Suites Riyadh is highly regarded and often considered better than those in most hotels.

Pool

Fraser Suites Riyadh offers a mixed experience when it comes to its rooftop pool, providing both picturesque views and significant areas for improvement. Positively, guests often highlight the beautiful setting and superb ambiance of the rooftop pool, especially in the evening. The large pool space and its unique design consistently receive admiration and children seem to love the swimming experience here. The surrounding terrace also enhances the poolside experience with its wonderful views of the city.

However, several aspects of the pool's condition and services require attention. Numerous reviews point out that the pool and its facilities are in urgent need of renovation. Maintenance issues are frequent with reports of rusty areas, loose tiles and the pool appearing tired and scruffy. Cleanliness is another common concern, as some guests reported that the pool was dirty.

Temperature control appears to be a significant drawback with many guests finding the pool water uncomfortably cold. Unfortunately, there's also a lack of facilities for children and insufficient pool services throughout the day. Issues like no heating, an unusable jacuzzi and the absence of a dedicated lifeguard add to the negative points. Improvements are needed for a more consistent and enjoyable swimming experience.

Overall, while the Fraser Suites Riyadh rooftop pool has the potential to be a standout feature due to its location and aesthetics, it currently falls short in terms of maintenance, cleanliness and adequate amenities.

Parking

Fraser Suites Riyadh offers various parking options which most guests find convenient and beneficial. The presence of an underground parking lot, which is described as spacious and large, is particularly appreciated, especially during the hot summer months. Guests can also enjoy ample parking spaces, frequently available in the basement and the hotel often offers complimentary valet parking, a nice touch for many visitors.

However, several reviewers pointed out challenges with the parking lot. Issues like narrow and sloped entrances, difficulty in maneuvering and small parking spaces were mentioned, making it tricky for those with larger vehicles. Some also noted needing more staff presence to assist with parking and ensuring discipline in the lot.

Despite these drawbacks, the availability of free parking and the option to park in a private underground garage remain positive aspects that many guests appreciate. With improvements in staff assistance and parking design, the overall parking experience could be significantly enhanced.

Family

Fraser Suites Riyadh offers a welcoming atmosphere ideal for families, featuring family-friendly amenities and accommodations that cater to the needs of parents and children alike. The hotel provides family rooms equipped with conveniences such as two screens, one specifically for kids and furniture suitable for younger guests. For those traveling with little ones, there is a playroom designed for children under five years old, ensuring plenty of entertainment options.

The hotel's family-oriented vibe is evident from the various reviews, which highlight its suitability for family vacations, short trips and even special occasions like family parties. Guests have noted that the accommodations are clean and comfortable, making it a perfect choice for a family stay.

Despite some drawbacks, such as the occasional lack of cribs for toddlers and limited facilities for women, the overall feedback emphasizes positive experiences. The attentive staff, particularly grateful for their genuine concern during a family's medical visit, adds to the reassuring environment for parents.

Additionally, the hotel features a beautiful rooftop restaurant, which can be a highlight for many guests. Fraser Suites Riyadh is noted to be a great option for family-friendly vacations, where both the young and old can find pleasures and comforts during their stay.

5 Star

Fraser Suites Riyadh receives mixed reviews about its five-star rating, facilities and services. Some guests affirm that the hotel genuinely offers a true five-star feeling with exceptional reception, particularly praising staff members Asma and Fatoun. The tranquility and cleanliness of the hotel is a recurring highlight among the positive feedback.

However, other reviews suggest that the hotel sometimes feels more like a three to four-star establishment rather than a solid five-star. Issues such as the absence of small amenities like bedroom rugs and difficulties in controlling the air conditioning are mentioned. Moreover, certain service aspects, including inconsistent performance from both morning and evening shifts and rigid check-out policies, do not align with five-star standards for some guests. Despite these concerns, the high level of security is noted as a positive aspect. Overall, while some guests believe Fraser Suites Riyadh deserves its five-star rating, others feel it falls short, warranting more of a four-star classification.

Rooftop Pool

The rooftop pool at Fraser Suites Riyadh has garnered significant praise for its beautiful setting and wonderful views. Guests highlight the rooftop terrace as a great spot, equipped with a delightful seating area and a café, making it an especially enjoyable place to relax in the evening. The pool itself is noted to be amazing for families, providing an ideal atmosphere for both day and night poolside sessions. The sixth-floor location of this facility adds to its charm with many appreciating the combination of a stunning pool and a very beautiful rooftop restaurant. Overall, the rooftop amenities at Fraser Suites Riyadh leave a lasting impression on visitors.

Outdoor Pool

The reviews of Fraser Suites Riyadh highlight a striking contrast in opinions about the outdoor pool and surrounding area. Many guests praise the pool for its beauty, spaciousness and coolness, making it a notable feature of the hotel. Some reviews also commend the nice outdoor seating near the pool, suggesting a pleasant atmosphere for relaxation. However, there are remarks regarding the need for better care and maintenance of both the pool and nearby facilities, including the outdoor seating area and jacuzzi. Additionally, some feedback points to a lack of attention to the outdoor restaurant and children's playroom. Despite these concerns, the pool remains an attractive feature for guests who appreciate its aesthetic and size.

Luxury

Fraser Suites Riyadh is often praised for its modern, clean and spacious rooms, which offer a true sense of luxury. Guests frequently mention the luxurious and beautiful interior with elegant and modern designs, perfect color schemes and high ceilings that create a relaxing atmosphere. The suites are described as being particularly luxurious, providing a luxurious living experience that is somewhat rare. The hotel's overall ambiance is frequently described as quiet, elegant and beautiful.

Favorable reviews highlight the delicious and amazing food offered at the hotel's restaurant and coffee shop. The luxury extends to the finer details as well with notably luxurious soap and shampoo from well-known brands, contributing to the overall five-star feeling.

Despite some feedback about its lack of a distinct identity and a few concerns about professionalism, the hotel's prime location and luxurious nature leave a strong impression. Friendly staff and good service further enhance the experience, making it a favored destination for those seeking a luxurious stay in Riyadh.

Yes, Fraser Suites Riyadh has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

Yes, a spa is available at Fraser Suites Riyadh.

No, Fraser Suites Riyadh doesn't allow dogs.

Yes, parking facilities are available at Fraser Suites Riyadh.

Yes, Fraser Suites Riyadh has a gym.

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