Riyadh, King Fahad Road , Sahafa District24.792169,46.631967(Show on Map)
8.7
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The JW Marriott Hotel Riyadh is celebrated for its prime location in the heart of Riyadh, offering guests easy access to essential services, tourist attractions and the airport. Its tranquil surroundings and magnificent views, particularly from rooms facing King Fahd Road, make it an ideal choice for both relaxation and business stays. Guests appreciate the spaciousness and strategic placement of the hotel, despite occasional traffic and the need for some updates in room decor.
Breakfast at the hotel garners mixed reviews with many guests enjoying the varied buffet and excellent service. Specific staff members, such as Mr. Ibrahim, receive commendations for their professional behavior and attentiveness. However, there are calls for more variety in the breakfast offerings with some guests finding it below their expectations for a 5-star hotel.
Dinner experiences at the hotel also receive mixed feedback. While the JW Steakhouse is noted for its complimentary dinners and some guests enjoy their meals, issues with cleanliness, high prices and the overall quality not matching the cost are commonly reported. The hotel's main café and restaurant closures due to renovations further impact the dining experience.
Room reviews are mixed with many guests praising the spacious, modern and comfortable rooms, highlighting their cleanliness and beautiful views. However, issues such as inconsistent cleanliness, outdated furniture and maintenance problems detract from their overall appeal. The luxurious suites receive high marks, though discrepancies between booked and received rooms are noted.
Cleanliness across the hotel is generally praised with many guests appreciating the immaculate presentation and serene atmosphere. Despite occasional lapses like delayed housekeeping, the hotel's commitment to hygiene, even during renovation periods, stands out.
The staff at JW Marriott Hotel Riyadh consistently receive high praise for their friendliness, professionalism and efficiency. Names like Abdulaziz, Abdullah and Shahd are frequently mentioned for their exceptional service, enhancing the overall guest experience. However, there are occasional mentions of less positive interactions, particularly with reception staff.
Guest experiences with the hotel's beds vary with many finding them extremely comfortable and conducive to a good night's sleep. However, some guests report issues such as uncomfortable or sagging beds, highlighting a need for the hotel to address these inconsistencies.
For business travelers, the JW Marriott Hotel Riyadh offers a commendable environment with excellent location, good desk space and professional staff. The hotel's amenities cater well to business needs, making it a reliable option for corporate stays.
Overall, the JW Marriott Hotel Riyadh is frequently described as a luxurious haven, delivering both comfort and elegance. Guests appreciate the hotel's beautiful appearance, impressive room size and design and the undeniable sense of beautiful luxury that pervades the entire experience.
Categories
Luxury
This luxurious hotel is ideally located and offers a fitness center, two on-site swimming pools, and a luxurious day spa. It provides a selection of on-site restaurants and caters to both business and leisure travelers seeking luxury and comfort.
Sustainability Journey
This hotel is Green Globe certified and committed to minimizing waste and energy consumption. It integrates local produce, uses eco-friendly chemicals, and employs energy-saving switches, recycling bins, and LED light bulbs in rooms. The hotel also reuses laundry bags.
Honeymoon
Offers luxurious accommodations, diverse dining options, and a relaxing spa. Its central location and impeccable service make it a convenient and comfortable choice for honeymooners visiting Riyadh.
Family
This hotel is listed among the top family-friendly hotels in Riyadh. It is known for providing a comfortable stay for families.
Romantic
Part of the luxury tier of the Marriott brand, this hotel offers high standards of comfort, service, and dining, providing a reliable setting for a romantic stay.
Pool
The hotel features a peaceful pool area on the fifth-floor outdoor terrace. It offers a quiet environment for relaxation and swimming.
Outdoor Pool
Business
The JW Marriott Hotel Riyadh is a trending five-star stay, suggesting it has excellent facilities for business travelers. Specific details about meeting spaces and services are not available in the provided data.
Gym
The hotel provides a modern fitness center with a variety of cardio and strength-training equipment. It also features a swimming pool and sauna, enhancing the overall fitness experience.
Outdoor Pool
The hotel offers two outdoor swimming pools, including a heated outdoor pool perfect for year-round enjoyment. Additionally, it features a dedicated children's pool, making it suitable for families.
Spa
Room Types
One-Bedroom King Suite with City ViewGuests will have a special experience as the double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as city views. The unit offers 1 bed.
Executive, Club lounge access, Guest room, 1 King, City viewThis double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as city views. The unit offers 1 bed.
Executive Twin Room with City ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as city views. The unit has 2 beds.
Executive Suite, Club lounge access, 1 Bedroom Suite, 1 KingOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, executive lounge access, a coffee machine as well as city views. The unit has 1 bed.
Deluxe King Room with City ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as city views. The unit offers 1 bed.
Junior King SuiteFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as city views. The unit has 1 bed.
Two-Bedroom Suite with City ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a washing machine, a minibar, a coffee machine as well as city views. The unit offers 3 beds.
Deluxe Twin Room with City ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a coffee machine, a wardrobe as well as city views. The unit offers 2 beds.
Presidential Suite, Club lounge access, 1 King, City viewThe spacious double room provides air conditioning, executive lounge access, as well as a private bathroom featuring a bath or a shower and a bidet. The unit offers 1 bed.
Three-Bedroom Suite with City ViewThe spacious double room has a private bathroom, air conditioning, a coffee machine, as well as a seating area with a flat-screen TV. The double room's kitchen, which features kitchenware, is available for cooking and storing food. This double room includes a dining area and a TV with cable channels. The unit has 4 beds.
Royal Suite, Club lounge access, 1 Bedroom Suite, 1 KingThis double room features air conditioning, a coffee machine and a flat-screen TV. The unit offers 1 bed.
King Room with South ViewThis double room features air conditioning, a coffee machine and a TV with cable channels. The unit offers 1 bed.
Twin Room with South ViewThis twin room features air conditioning, a coffee machine and a flat-screen TV with cable channels. The unit offers 2 beds.
About JW Marriott Hotel Riyadh
Registry or License or Notification Number: 10009856
Guest Reviews
8.7
Very Good
Review Summaries
Location
Nestled in the heart of Riyadh, the JW Marriott Hotel stands out for its exceptional location. Guests consistently praise the hotel's prime position, highlighting its proximity to essential services, tourist attractions and the airport. The view from the hotel, overlooking the Riyadh city skyline, is described as magnificent, especially from rooms facing King Fahd Road.
The tranquil surroundings and clean environment add to the overall appeal, making it an ideal spot for both relaxation and business stays. Visitors also commend the spacious rooms and the strategic placement, ensuring easy access to various parts of the city. Despite occasional traffic near the hotel, the ease of locating the hotel and its closeness to everything important in Riyadh, including a spacious parking lot, enhance its attractiveness.
Overall, the JW Marriott Hotel is celebrated for its distinctive and excellent location, contributing to a serene and comfortable stay in the bustling city of Riyadh.
Breakfast
The breakfast experience at JW Marriott Hotel Riyadh has received mixed reviews from guests. On the positive side, many guests appreciated the varied breakfast buffet with a lot of choices and the excellent service provided by the staff, particularly mentioning the professional behavior of employees and the attentiveness of the breakfast staff. Some guests highlighted specific staff members, like Mr. Ibrahim, for their exceptional service. There were also compliments about the delicious food and the promptness in bringing breakfast.
However, some guests felt the breakfast could be improved with more variety. There were comments about the breakfast being not diversified enough and not living up to the expectations of a 5-star hotel with some comparing it to an apartment breakfast. A few negative remarks also mentioned that the breakfast was below average, not worth the cost or outright bad with some calling it very normal or humble. Additionally, some guests were dissatisfied with the closing time of the breakfast restaurant and the limited Food and Beverage options. Despite these criticisms, a number of guests did enjoy their breakfast experience overall.
Dinner
Guests at the JW Marriott Hotel Riyadh have shared mixed feedback concerning dinner at the hotel. Positively, the hotel boasts a JW Steakhouse where guests have enjoyed complimentary dinners. However, there are common reported issues with cleanliness, high prices and the overall quality of the food not matching the cost. Multiple guests have noted the high expense of meals, whether ordered via room service or in the hotel dining facilities.
The hotel's main café and restaurant often face closures due to renovations, impacting the dining experience. This situation has led to difficulties in food ordering with guests mentioning delayed deliveries and the necessity to pick up orders personally. Additionally, some found the in-room dining options limited and overly priced with a few criticizing the overall value for the money spent.
Services like room service only partially ease these issues as guests have noted being compelled to retrieve their orders themselves and there are complaints about the unavailability of snacks in the room. Lastly, some guests mentioned that the inability to have food delivered from outside providers also detracts from the experience.
Rooms
The JW Marriott Hotel Riyadh garners mixed reviews when it comes to its rooms. On the positive side, many guests appreciate the spaciousness and modernity of the rooms, often noting their comfort and cleanliness. The rooms are described as beautiful with some offering stunning city views and excellent facilities such as coffee makers and bathtubs. The hotel also boasts large, luxurious suites that leave a positive impression on visitors. The staff, especially the room cleaning crew, receive high marks for their friendliness and courtesy.
However, there are several areas where the rooms fall short of expectations. Numerous guests report issues with the cleanliness of the rooms upon arrival and some mention that their rooms were not cleaned daily. The furniture is frequently described as old and in need of replacement with some items like desks and chairs being broken. Issues with maintenance, such as unstable TV cables, leaky sinks and dim lighting, are also noted.
Furthermore, several reviews highlight discrepancies between the rooms booked and the rooms received with some guests feeling disappointed by the smaller-than-expected sizes and outdated furnishings. Complaints about the high price of the rooms, considering their size and condition, are common. Guests also express dissatisfaction with the lack of onsite dining options.
Essentially, while the JW Marriott Hotel Riyadh offers spacious and comfortable rooms with modern amenities and remarkable views, there are significant concerns about maintenance, cleanliness and value for money that potential visitors may want to consider.
Beds
JW Marriott Hotel Riyadh offers a mix of experiences when it comes to their beds. Many guests have found the beds to be very comfortable, often highlighting phrases like comfortable beds, extremely clean and comfortable soft bed and comfortable bed, soundproof room. Some even described the beds as extremely comfortable and noted the beautiful view from their rooms, further enhancing their stay.
However, there are also several mentions of dissatisfaction regarding the beds. Some guests reported issues such as beds being uncomfortable, sagging in the middle or even being painful for the back. Specific problems included a bed that was broken on one side and mattresses that were not satisfactory with some described as curved and very bad. There were also comments on the need for extra pillows and the inconvenience of no extra bed availability.
Overall, while there is praise for the comfort of the beds at JW Marriott Hotel Riyadh, there are also several reports of discomfort which suggest that the hotel may need to address these inconsistencies to ensure a more uniformly pleasant sleep experience for all guests.
Cleanliness
Amidst the bustling ambiance of Riyadh, the JW Marriott Hotel stands as a beacon of cleanliness and elegance. Travelers consistently highlight the hotel's immaculate presentation; rooms are often described as clean, tidy and comfortable. Many guests appreciate the serene atmosphere paired with spotless facilities, making it an ideal choice for those seeking tranquility combined with exceptional hygiene standards.
Although some reviews mention occasional lapses, like delayed housekeeping services or rooms not cleaned daily, these instances are overshadowed by praise for the overall cleanliness across the hotel. The sanitary facilities, including the bathrooms, are noted for their cleanliness and beauty, contributing to a delightful guest experience.
The hotel's commitment to hygiene extends beyond individual rooms to the wider property, ensuring that common areas and corridors are well-maintained. Renovation work has been noted, leading to some disturbances; however, the hotel's concerted efforts to stay clean and organized despite ongoing transformations have been acknowledged.
In summary, the JW Marriott Hotel in Riyadh is lauded for its superior cleanliness, making it a favored choice for guests who prioritize hygiene and a pristine environment.
Staff
The JW Marriott Hotel Riyadh boasts an exceptional team that frequently leaves a strong impression on its guests. Across numerous reviews, the reception staff is highlighted for being particularly friendly, professional and efficient. Names like Abdulaziz, Abdullah and Shahd are often mentioned for their exceptional service, making check-in and check-out processes smooth and welcoming.
Guests also praise the dedication and warm attitudes of the entire staff, from the front desk to the luggage handlers and car valet. Special mentions go to individuals like Abdulrahman Alshaer and Ibrahim Al Ashehoub for going above and beyond to ensure a perfect stay. The overall courtesy and warm reception provided by the team, especially during key times of interaction, have been consistently noted.
However, while the majority of the feedback is glowing, there are occasional mentions of less positive experiences. Certain staff members, particularly at reception, have been described as not always helpful or professional. These instances seem to be outliers in an otherwise positive stream of reviews.
In general, the hotel staff is celebrated for their professionalism, friendly demeanor and ability to make guests feel welcomed and well-cared-for during their stay. Whether it’s through quick responses to requests or a warm smile at the reception, the team at JW Marriott Hotel Riyadh strives to elevate the guest experience efficiently and warmly.
Business
The JW Marriott Hotel Riyadh stands out as a commendable choice for business travelers. Guests appreciated the excellent location, which is ideal for those traveling on business. The hotel offers a very good desk space, providing a comfortable and suitable environment for work. Additionally, guests noted the professional assistance and good hospitality behavior of the staff, enhancing the overall experience.
The rooms were described as satisfying for business stays with the hotel's amenities catering well to business-oriented trips. While there were some mentions of delays in service, the overall impression was positive with useful services available for those conducting business. The hotel has improved its professionalism, making it a reliable option for corporate stays.
Luxury
JW Marriott Hotel Riyadh is frequently described as a luxurious haven, delivering both comfort and elegance. Visitors cite it as one of the most luxurious hotels, highlighting its consistently calm and luxurious atmosphere. The hotel's appearance strikes many as very beautiful, adding to the overall sensation of luxury. Guests find the rooms particularly impressive, praising their size and design for being truly exceptional. The extreme luxury of the suites stands out, making this hotel one of the most beautiful places to stay. The prevailing sentiment among guests is an undeniable sense of beautiful luxury throughout the entire experience.
FAQ
Yes, JW Marriott Hotel Riyadh has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at JW Marriott Hotel Riyadh.
No, JW Marriott Hotel Riyadh doesn't allow dogs.
No, parking facilities aren't available at JW Marriott Hotel Riyadh.
