Riyadh, King Fahad Road24.727357,46.665118(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Sheraton Riyadh Hotel & Towers enjoys a prime and strategic location in the heart of Riyadh, providing convenient access to key attractions, malls and restaurants, which is highly appreciated by both business and leisure travelers. The central positioning near King Abdullah Road and King Fahad intersection enhances accessibility despite Riyadh's bustling traffic.
The hotel receives positive feedback for its spacious and clean rooms, which are described as comfortable with a classic yet cozy ambiance. The cleanliness standards extend to both rooms and common areas, contributing to an overall calm and tranquil environment. Guests particularly enjoy the modern, large bathrooms and luxurious furnishings, although some find the furniture outdated and room temperature control problematic.
Guests generally enjoy the breakfast experience at the Al-Bustan restaurant, noting the excellent quality, variety and freshness of the dishes, which meet 5-star standards. However, dinner options receive mixed reviews with some guests feeling the menu is outdated and lacking authenticity, particularly in the Italian restaurant. There is room for improvement in the diversity and quality of dinner offerings, as well as in service efficiency.
The hotel's staff is consistently praised for their politeness, professionalism and accommodating nature, contributing significantly to a welcoming and well-maintained environment. Special commendations are often given to individuals like Ismail. Despite isolated instances of uncooperative behavior, the staff’s overall positive interactions leave lasting impressions on guests.
WiFi connectivity is satisfactory with generally good signals and fast internet speeds, although some areas within the hotel have limited coverage and unstable connections. Parking facilities receive mixed reviews; while valet parking service is noted for its helpfulness, the parking spaces are often limited, tight and sometimes unshaded, making it challenging to find available spots.
The beds at the hotel receive mixed reviews as well; while some guests find them comfortable, others report issues such as creaking, uncomfortable pillows and limited bed sizes. Business travelers benefit from the hotel's excellent meeting facilities and a quiet environment conducive to focused discussions, making it a reliable choice for corporate events.
Overall, Sheraton Riyadh Hotel & Towers provides a comfortable, convenient and luxurious environment, making it a favorable choice for visitors to Riyadh, despite a few areas needing improvement.
Categories
Parking
Business
Luxury
Honeymoon
Family
Romantic
Pool
Indoor Pool
Accessible
Gym
Tennis
Indoor Pool
Room Types
Classic Room, Guest room, 1 QueenOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Executive Room, Club lounge access, Guest room, 1 QueenOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious double room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Executive Room, Club lounge access, Guest roomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.
Tower Room, Tower Lounge access lounge access, Guest roomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Tower Room, Tower Lounge access lounge access, Guest roomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 2 beds.
Junior Suite, Club lounge access, 1 Bedroom Junior SuiteProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Executive Suite, Club lounge access, 1 KingFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Tower Suite, Tower Lounge access lounge access, 1 KingProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.
Presidential Suite, Tower Lounge access lounge accessProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
Royal Suite, Tower Lounge access lounge access, 1 KingProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
2 Bedroom Villa, Bedroom 1: 1 Queen, Bedroom 2: 1 QueenFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The double room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The spacious double room features air conditioning, a private entrance, soundproof walls, a minibar, as well as a flat-screen TV with cable channels. The unit has 2 beds.
3 Bedroom VillaOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The double room's kitchen, which has a refrigerator and a tea and coffee maker, is available for cooking and storing food. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit has 3 beds.
About Sheraton Riyadh Hotel & Towers
Registry or License or Notification Number: 10011834, 7013488585
Guest Reviews
8.4
Very Good
Review Summaries
Location
The Sheraton Riyadh Hotel & Towers enjoys a prime and strategic location in the heart of Riyadh, offering convenient access to many key attractions, malls and restaurants. Guests appreciate its central position, which makes it easy to reach various parts of the city, especially given its proximity to two main road arteries, King Abdullah Road and King Fahad intersection.
The hotel's location is highly praised for being close to services and lively areas, making it ideal for both business and leisure travelers. Despite the bustling traffic in Riyadh, the hotel's strategic placement still provides a significant advantage in terms of accessibility.
In addition to its excellent location, guests remark on the spacious and clean rooms, the classic yet comfortable ambiance and the high standard of service from the staff, including reception, porters and waiters. The breakfast, cleanliness and facilities, such as the swimming pool, also receive positive mentions.
Overall, the Sheraton Riyadh offers a combination of comfort, convenience and a luxurious environment, making it a favorable choice for those visiting the city.
Breakfast
Sheraton Riyadh Hotel & Towers offers a breakfast experience that generally garners positive feedback from its guests. Many appreciate the excellent quality and variety of dishes available, noting that the selection is large, fresh and international, meeting 5-star standards. The breakfast in the Al-Bustan restaurant receives high praise for its diversity and deliciousness with mentions of a fantastic spread and a great late breakfast option on the weekends.
However, some reviews highlight areas for improvement. A few guests feel that the breakfast lacks diversity and is repetitive. The prices for breakfast and additional orders are also considered high by some patrons. Additionally, there were isolated comments about the service not meeting expectations during breakfast time. Despite these points, the overall sentiment towards the breakfast at Sheraton Riyadh Hotel & Towers remains largely positive with many guests thoroughly enjoying the morning meal offering.
Dinner
Dinner at the Sheraton Riyadh Hotel & Towers seems to be a mixed experience for guests. While there is an Italian restaurant offering dinner options as well as a buffet with a variety of choices, the overall quality of the food has been noted as needing improvement. Many guests feel that the menu is outdated and lacks diversity. Additionally, some have pointed out that the food does not meet their expectations and is not authentically Italian in the case of the Italian restaurant. The service at the restaurant has been described as slow and the presence of a receptionist who interferes in matters unrelated to his duties also detracts from the dining experience. Furthermore, the meals are perceived as very expensive, which is a significant drawback considering the quality concerns. Overall, while the dining options exist, there are several areas highlighted for enhancement, particularly with food quality and service efficiency.
Rooms
The rooms at the Sheraton Riyadh Hotel & Towers were described as clean, comfortable and spacious by many guests. Several highlighted that the rooms were a good size and the bathrooms were notably large and modern. The ambiance in the rooms was often characterized as cozy with delicate decorations giving a classic feeling. Guests appreciated the quietness and luxurious furniture, mentioning that the rooms provided a tranquil environment.
However, some guests pointed out issues such as old furniture, small room sizes and problems with room temperature control and WiFi. A few reviews mentioned dissatisfaction with the room service and cleanliness, noting that the rooms were not cleaned frequently and could lack attention. Others were disappointed with the basic nature of the rooms, feeling they did not match the price paid.
The hotel's excellent location was frequently praised with the convenience of meeting friends being a positive aspect. Despite the mixed reviews, the overall comfort and quietness of the rooms left a generally favorable impression on guests.
Beds
The reviews for beds at the Sheraton Riyadh Hotel & Towers provide a mixed experience. On a positive note, some guests found the beds to be comfortable, highlighting this specific aspect of their stay. In accommodation suited for children, the beds were also well-received. However, several guests mentioned discomfort, noting that the beds creaked with movement and that the pillows were very uncomfortable. Size was another concern with reports stating the queen and king-size beds felt small and narrow for two people. Additionally, there were occasional issues with cleanliness and delayed service for additional bed requests. Overall, while some guests enjoyed restful sleep, others found the bedding less than satisfactory.
Cleanliness
The Sheraton Riyadh Hotel & Towers is frequently praised for its high standards of cleanliness and overall tidiness. Visitors commonly highlight the clean and hygienic conditions of both the rooms and common areas. The meticulous maintenance ensures that everything is well-kept and orderly. The hotel's ambiance adds to the appeal, as guests find the environment not only clean but also calm and tranquil. There is considerable appreciation for its modern, classy design despite the hotel's age. The pool also stands out as a notably clean and enjoyable feature. Overall, the cleanliness at Sheraton Riyadh consistently impresses, contributing to a comfortable and exceptional stay for guests.
Staff
At the Sheraton Riyadh Hotel & Towers, guests consistently praise the hotel team for its fabulous and accommodating nature. The staff's sophisticated handling creates a tranquil atmosphere, making the overall experience very welcoming. Reviews frequently highlight the excellent reception staff, noting their ethical standards and professionalism. One particular employee, Ismail, has garnered special commendation for his politeness and efficiency.
Most guests found the staff to be incredibly helpful, friendly and courteous, contributing significantly to the hotel's clean and well-maintained environment. The positive interactions with the friendly and polite staff leave lasting impressions on visitors, making them feel comfortable and valued.
However, some reviews indicate that certain staff members can be uncooperative or even rude. Occasionally, there are mentions of staff favoring foreigners over Saudi nationals. Despite these isolated issues, the general consensus remains highly favorable with many guests appreciating the team's professionalism and the excellent service they receive throughout their stay.
Wi-Fi
Sheraton Riyadh Hotel & Towers offers in-room WiFi connectivity with generally good Wi-Fi signals. Guests can expect fast and secure internet connectivity throughout the hotel, which is particularly advantageous for seamless browsing. However, the experience varies by location within the hotel. Some guests have reported limited coverage and unstable connections, especially in specific rooms and the lounge. The internet speed can sometimes be below average and there may be a need to pay for faster connection options. Overall, the WiFi service provides a satisfactory experience with good areas, but improvements could be made to ensure consistent coverage and stability.
Parking
The Sheraton Riyadh Hotel & Towers has received various remarks concerning its parking facilities. Guests often find the parking spaces to be quite limited and tight, leading to crowding and difficulty in finding available spots. The parking areas are described as small and sometimes unshaded, which adds to the challenge. Despite these issues, the valet parking service stands out positively with staff being noted as gentle and highly helpful. Overall, while the hotel offers parking options, the demand often exceeds the supply, making it advisable for guests to be prepared for potential inconvenience.
Business
Sheraton Riyadh Hotel & Towers effectively caters to business travelers, offering a suitable environment for those with professional commitments. The hotel provides excellent facilities for meetings with well-regarded meeting spaces that create an ideal ambiance for business interactions. Business facilities are thoughtfully integrated, further enhancing its practicality for corporate events. Guests appreciate the quiet and noiseless environment, which is particularly conducive for focused business discussions. The presence of a business lounge adds to the convenience, making the hotel a reliable choice for business purposes.
FAQ
Yes, Sheraton Riyadh Hotel & Towers has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Sheraton Riyadh Hotel & Towers.
No, Sheraton Riyadh Hotel & Towers doesn't allow dogs.
Yes, parking facilities are available at Sheraton Riyadh Hotel & Towers.
