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Summary of reviewsNestled in the heart of Rockville, the Extended Stay America Suites - Washington, DC - Rockville offers a location that is highly regarded by travelers for its accessibility and proximity to key amenities. Guests frequently appreciate its closeness to restaurants, stores, and a charming nearby lake, while also benefiting from easy access to major roadways and public transportation, making it a strategic base for exploring the area.
The hotel rooms are spacious, making them suitable for families or groups, and feature comfortable beds and clean linens, contributing to a cozy atmosphere. The inclusion of a kitchenette provides added convenience for those staying longer, although the need to request kitchen equipment separately is noted. Despite the cleanliness and comfort, some guests point out that the facilities are outdated, with occasional maintenance issues like carpet stains, dusty counters, and bathroom problems.
In terms of cleanliness, experiences vary. Some guests find the hotel clean and quiet, whereas others express concerns about dirty carpets, unpleasant odors, and inconsistencies in cleaning standards. The need for improved maintenance and hygiene is a common thread among these reviews.
The staff, however, are frequently praised for their kindness, cooperation, and dedication to ensuring guest comfort. Positive interactions with the staff, especially during check-in, enhance the overall guest experience. While there are some reports of inconsistency, the general consensus is that the staff's friendliness contributes significantly to a welcoming atmosphere.
The beds receive mixed reviews, with some guests enjoying their comfort while others note issues with size, hardness, and cleanliness. The varied feedback suggests that personal preferences heavily influence satisfaction with the bedding.
The hotel offers basic breakfast options, which many find unsatisfactory and minimal, lacking a comprehensive morning meal experience. Overall, Extended Stay America Suites in Rockville presents a mixed but generally positive experience, with its convenient location and attentive staff as standout features. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Room Types
One Bedroom Suite with 2 Queen Beds - Non-SmokingThis suite features cable TV, a full kitchen, and a work desk.
Studio with 2 Queen Beds - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Deluxe Studio with 1 King Bed - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Queen studio with 1 Queen Bed - Disability Access/Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Queen Studio - Non-SmokingThis studio features cable TV, a full kitchen, and a work desk.
Studio with 2 King Beds - Non-Smoking Offering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a dining area, a carpeted floor and heating. The unit has 2 beds.
Guest Reviews
6.0
Rated
Location
Nestled in the heart of Rockville, the Extended Stay America Suites - Washington, DC - Rockville boasts a location that many travelers appreciate for its beauty and convenience. Guests frequently highlight its proximity to essential amenities, being within walking distance to a variety of restaurants, stores, and a charming nearby lake. The location is also praised for its centrality, making it a strategic choice for both leisure and business travelers. With easy access to major roadways and a bus connection to the metro station, the hotel serves as an ideal base for exploring the surrounding area. While the property itself may have its detractors, the majority of feedback underscores the convenience and suitability of its location, making it a top choice for those visiting Rockville.
Breakfast
At Extended Stay America Suites in Rockville, breakfast does not live up to expectations and falls short of traditional standards. The offering mainly comprises a limited selection including coffee, granola bars, muffins, and instant oatmeal––mere accessories rather than a full meal. Guests looking for a more satisfying morning spread or continental breakfast might find themselves disappointed. The breakfast here is likened to a minimal grab-and-go arrangement, often described as nearly non-existent and a missed opportunity for a warm start to the day. Overall, it leaves little for guests seeking a hearty breakfast option within the hotel premises.
Rooms
The Extended Stay America Suites in Rockville, Washington, DC, offers a mixed experience for its guests. Many reviews highlight the spaciousness of the rooms, which are appreciated for their generous sizing, making them especially suitable for families or groups of up to five people. The comfort of the beds and the cleanliness of sheets and towels receive positive mentions, contributing to a cozy atmosphere.
A standout feature is the kitchenette, which adds convenience for those looking to prepare simple meals during their stay. While the kitchen equipment has to be requested separately, this setup makes the hotel a practical choice for extended visits.
However, guests often note that the rooms and facilities are quite outdated, with wear and tear evident in various areas. Although the hotel is recognized as clean, there are frequent reports of issues such as carpet stains, dusty counters, broken bathroom fixtures, and unpleasant odors in some rooms. Occasional maintenance problems, like a leaking shower and missing shower curtains, detract from the overall experience.
Despite these issues, the hotel offers good value for the size of its accommodations and benefits from a convenient location. The staff receive commendations for their excellent service, adding a positive note to guest interactions during their stay.
Beds
When considering a stay at Extended Stay America Suites - Washington, DC - Rockville, guests should be prepared for a variety of opinions regarding the beds. Several reviews note the comfort of the beds; some guests found them comfortable, enhancing their overall staying experience. However, the experience varies significantly among visitors. Some guests mention the beds being smaller than expected, with two people struggling to sleep comfortably. There are also comments about the hardness and lumpiness of the mattresses, as well as beds that are narrow or low to the ground, which might pose challenges in getting in and out. Additionally, concerns about the condition and cleanliness of the beds have been raised. The comfort level of the beds seems to be mixed, suggesting that individual preferences and expectations may greatly influence one's sleeping experience at this location.
Cleanliness
Extended Stay America Suites in Rockville, Washington, DC presents potential guests with a mixed experience concerning cleanliness. Some travelers have found the property to be clean, quiet, and well-priced, particularly appreciating its suitability for extended stays. However, a prevailing theme in the reviews highlights significant concerns about unclean conditions in various parts of the hotel. Descriptions of dirty carpets and unclean bathrooms are common, with some guests noting a troublesome smell throughout the property. Issues such as stained pillow covers, dirty kitchen surfaces, and damaged furnishings suggest that the cleaning requires attention. The presence of bugs and signs of wear and tear in the bathrooms also detracts from the overall experience. While there is potential given its affordability and location, the need for improved maintenance and hygiene is evident.
Staff
Located in Rockville, the Extended Stay America Suites - Washington, DC - Rockville is often praised for its staff. Many guests have recognized the team for being kind, cooperative, and going out of their way to ensure comfort. The management receives positive comments, and many guests appreciate the helpfulness and friendliness of the staff during their interactions, especially at check-in. Several guest reviews highlight the staff as polite and great, contributing to a welcoming atmosphere at the hotel. However, some reviews point out inconsistencies, with reports of unfriendly encounters and service desk availability issues. Overall, the staff receives commendations for their friendliness and helpfulness, enhancing the overall experience for many visitors.
No, Extended Stay America Suites - Washington, DC - Rockville doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Washington, DC - Rockville.
Yes, Extended Stay America Suites - Washington, DC - Rockville welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Washington, DC - Rockville.
No, Extended Stay America Suites - Washington, DC - Rockville doesn't have a gym.