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Summary of reviewsThe Rockville Hotel, a Ramada by Wyndham, provides a convenient base for both business and leisure travelers due to its strategic location near major highways like I-270. Guests appreciate its easy access to stores, restaurants and shopping centers, while also enjoying the quiet, cozy ambiance of its surroundings. The hotel's quaint atmosphere and clean accommodations, coupled with accommodating staff, enhance its appeal. However, some guests note occasional parking challenges.
The breakfast offerings at the hotel garner mixed reviews. While some guests find the breakfast satisfactory, others feel it is not worth the extra cost or find it confusing regarding its availability and inclusion in the room rate. The closure of the on-site restaurant and the absence of basic breakfast items such as coffee and tea contribute to these mixed reactions.
Regarding rooms, many guests commend the spaciousness and comfort, particularly appreciating the large, comfy beds and room amenities like refrigerators. However, experiences with cleanliness are inconsistent with some guests finding issues such as dirty tubs, stained sheets and unpleasant odors. The decor and lighting of the rooms receive mixed feedback with some guests feeling the ambiance to be outdated. Additionally, operational challenges like a faulty elevator have been noted.
Cleanliness across the hotel is another mixed aspect of guest experiences. While many guests find their rooms clean and well-maintained, others report significant issues in common areas such as hallways, elevators and the lobby, describing them as filthy with stained carpets and sticky floors. Problems such as human hair on bathroom floors and smoky or moldy smells further detract from the experience for some guests.
The staff at The Rockville Hotel receive numerous accolades for their friendly, helpful and professional demeanor, significantly enhancing the stay for many guests. Front desk personnel, in particular, are often praised for their kindness and approachable manner, even though there are occasional mentions of less enthusiastic staff.
The beds are largely appreciated for their comfort and cleanliness, contributing to a restful stay for most guests. There are some isolated complaints regarding bed size, firmness and cleanliness issues, but the majority of feedback highlights the comfort of the beds.
In summary, while The Rockville Hotel stands out for its convenient location, cozy atmosphere and commendable staff, there are areas for improvement, particularly concerning breakfast services, room and common area cleanliness and certain operational challenges. Show more
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Categories
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard Room - Two double bedsOffering free toiletries, this family room includes a private bathroom with a bath or a shower. This family room offers air conditioning and a flat-screen TV. The unit offers 2 beds.
King Room - Non-SmokingThis triple room offers a flat-screen TV. The unit has 1 bed.
Queen Room with Bath Tub - Mobility Accessible/Non-SmokingProviding free toiletries, this triple room includes a private bathroom with a bath. This triple room provides air conditioning and a flat-screen TV. The unit offers 1 bed.
Queen Room with Roll-In Shower - Mobility Accessible/Non-SmokingFeaturing free toiletries, this triple room includes a private bathroom with a bath or a shower. This triple room features air conditioning and a flat-screen TV. The unit has 1 bed.
One-Bedroom Suite with Two Double Beds - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath or a shower. This suite offers air conditioning and a flat-screen TV.
2 Double Beds, 1BR Mobility Accessible Suite, Bathtub w/ Grab Bars, Non-SmokingThe suite provides air conditioning, as well as a private bathroom featuring a bath.
One-Bedroom King Suite - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath or a shower. This suite offers air conditioning and a flat-screen TV.
Deluxe One-Bedroom King Suite - Non-SmokingOffering free toiletries, this suite includes a private bathroom with a bath or a shower. This suite offers air conditioning and a flat-screen TV.
Guest Reviews
6.5
Rated
Location
The Rockville Hotel, a Ramada by Wyndham, boasts a highly convenient location that attracts many travelers. Situated close to major highways like I-270, the hotel offers easy access to various stores, restaurants and shopping centers, making it an ideal spot for both business and leisure trips. Many guests appreciate the quiet ambiance of the area despite its proximity to bustling urban conveniences. The accessibility and convenience of the location, coupled with good value for money, clean accommodations and accommodating staff, make it a strong choice for visitors. While there are some mentions of parking challenges, the overall sentiment highlights a strategic position that allows for effortless commuting and exploration of the surrounding areas. The hotel's quaint, cozy atmosphere and aesthetic charm further enhance the experience, making it a notable mention for travelers seeking both comfort and convenience.
Breakfast
The breakfast experience at The Rockville Hotel, a Ramada by Wyndham, appears to be quite varied according to guest reviews. While some guests found the breakfast to be good or pretty good, several others felt that it did not offer good value for the extra charges incurred with some even considering it overpriced. There seems to be significant confusion about the availability and inclusion of breakfast, as multiple reviews noted that breakfast was either not provided, not included in the room price or not well-communicated at the time of booking. Some guests highlighted the absence of basic breakfast items such as coffee and tea and the closure of the on-site restaurant contributed to a lack of breakfast services. This inconsistency in service has led to mixed reactions from guests with several expressing disappointment over their breakfast experience.
Rooms
The Rockville Hotel, a Ramada by Wyndham, presents a mixed experience when it comes to its rooms. Many guests were pleased with the spaciousness and comfort of the rooms with several reviewers highlighting the large, comfy beds and overall cleanliness, which added to their convenience. Some rooms even featured useful amenities like a refrigerator, enhancing the stay.
However, opinions diverged significantly on cleanliness. While a portion of guests found their rooms to be clean and well-maintained, others encountered significant issues such as dirty tubs, stained sheets and unpleasant odors. The cleanliness and maintenance of the bathrooms were also points of contention for some visitors.
The decor and condition of the rooms drew varying reactions. The old look and dim lighting in certain rooms were seen as drawbacks with some guests feeling that the ambiance was outdated. Despite this, the overall spaciousness of the rooms was appreciated by numerous guests.
In terms of comfort, the hotel seemed to hit the mark; many guests enjoyed restful nights on the spacious beds. Yet, the hotel did face some operational challenges, such as a faulty elevator that forced guests to carry their luggage down multiple flights of stairs.
Ultimately, while The Rockville Hotel meets several standards of comfort and space, consistent issues with cleanliness and maintenance suggest room for improvement to ensure a uniformly pleasant experience for all guests.
Beds
The beds at The Rockville Hotel, a Ramada by Wyndham, largely receive positive feedback for their comfort and cleanliness. Guests frequently describe the beds as spacious, clean and comfortable, contributing to an overall cozy room experience. Pillows complementing the beds add to the comfort. However, there are occasional mentions of beds being too small or hard and a few unfortunate instances of stains and cleanliness issues. Despite these isolated negative comments, the majority of guests appreciate the comfort of the beds, making for a restful stay.
Cleanliness
The Rockville Hotel, a Ramada by Wyndham, presents a contrasting picture when it comes to cleanliness. On the positive side, there are numerous mentions of clean rooms and facilities, as well as comfortable accommodations. Guests have appreciated the cleanliness of the parking areas and the convenience of the hotel's location, especially regarding its accessibility to highway 270. Some visitors highlighted that their rooms were well-maintained and the main areas of the hotel were beautiful.
However, significant concerns were raised about the state of the hallways, elevators and common areas, which were described as filthy with stained carpets, sticky floors and unpleasant smells. The lobby was frequently noted to have debris that was not promptly cleaned and many surfaces within the rooms were found sticky and unclean. Specific issues such as human hair on the bathroom floors, dirty bed sheets and smoky or moldy smells were also mentioned. Several guests had challenging experiences with cleanliness, including instances of roaches and some even had to switch rooms multiple times.
While the cleaning staff's efforts were acknowledged, there seems to be inconsistency in the overall maintenance and cleanliness of the hotel. Therefore, while some guests enjoyed their clean and comfortable stays, others were disappointed by the lapses in housekeeping standards.
Staff
The Rockville Hotel, a Ramada by Wyndham, receives numerous accolades for its staff from guests. Exceptional customer service is a common theme with many reviewers praising the friendly, helpful and professional nature of the staff. Front desk personnel, in particular, are frequently noted for their kindness and professional demeanor. Guests express appreciation for the accommodating and approachable manner of the team, highlighting how these positive interactions enhance their overall stay. There are occasional mentions of unenthusiastic staff, suggesting that while the service is generally commendable, there is room for improvement in consistency. Overall, the staff's commitment to creating a pleasant experience is a significant highlight for travelers staying at this hotel.
No, The Rockville Hotel, a Ramada by Wyndham doesn't have any pool.
No, a spa isn't available at The Rockville Hotel, a Ramada by Wyndham.
No, The Rockville Hotel, a Ramada by Wyndham doesn't allow dogs.
Yes, parking facilities are available at The Rockville Hotel, a Ramada by Wyndham.
No, The Rockville Hotel, a Ramada by Wyndham doesn't have a gym.