Fenix Family by ALEGRIA
Roquetas de Mar
36.72551100,
-2.62854300
,
Paseo Central, 44, Urbanización Playa Serena
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Summary of reviewsFenix Family by ALEGRIA benefits from its prime location just five minutes from the beach and close to various entertainment spots, garnering consistent praise for its easy access to leisure activities, vibrant local attractions and scenic views.
Breakfast offerings receive mixed feedback; guests generally appreciate the quality and completeness of the buffet, but several noted a lack of variety and issues with replenishment and beverage quality. Similarly, dinner service earns commendations for food quality and variety, along with excellent staff attention, though it occasionally suffers from limited options and slow service.
Rooms are praised for their spaciousness and comfort with many guests highlighting comfortable mattresses. However, cleanliness and maintenance issues, such as inadequate cleaning and minor repairs, are recurrent complaints. Cleanliness across the hotel, including dining areas and pools, is frequently criticized, impacting the overall guest experience negatively. Common areas and pools also need better upkeep, as these areas are often reported to be in unsatisfactory condition.
The hotel staff stands out as a highlight, consistently receiving high praise for their friendliness, attentiveness and professionalism, significantly enhancing guests' experiences. The pool area, while praised for its facilities and entertainment options, can suffer from overcrowding and cleanliness issues, particularly in the children's pool.
Family-friendliness is a strong suit for Fenix Family by ALEGRIA with many families appreciating the available activities and supportive staff, making for an enjoyable, albeit sometimes short, family vacation.
However, there are mixed feelings about the beds—while some guests find them comfortable, others report issues with hardness and poor quality of certain mattresses and bedding. Lastly, several reviewers feel that the hotel falls short of its four-star rating, citing the need for renovations and a decline in overall quality.
In summary, Fenix Family by ALEGRIA is a well-located, family-friendly hotel offering spacious rooms and excellent staff service, but it faces challenges in cleanliness, maintenance and meeting four-star standards consistently.
Categories
Breakfast offerings receive mixed feedback; guests generally appreciate the quality and completeness of the buffet, but several noted a lack of variety and issues with replenishment and beverage quality. Similarly, dinner service earns commendations for food quality and variety, along with excellent staff attention, though it occasionally suffers from limited options and slow service.
Rooms are praised for their spaciousness and comfort with many guests highlighting comfortable mattresses. However, cleanliness and maintenance issues, such as inadequate cleaning and minor repairs, are recurrent complaints. Cleanliness across the hotel, including dining areas and pools, is frequently criticized, impacting the overall guest experience negatively. Common areas and pools also need better upkeep, as these areas are often reported to be in unsatisfactory condition.
The hotel staff stands out as a highlight, consistently receiving high praise for their friendliness, attentiveness and professionalism, significantly enhancing guests' experiences. The pool area, while praised for its facilities and entertainment options, can suffer from overcrowding and cleanliness issues, particularly in the children's pool.
Family-friendliness is a strong suit for Fenix Family by ALEGRIA with many families appreciating the available activities and supportive staff, making for an enjoyable, albeit sometimes short, family vacation.
However, there are mixed feelings about the beds—while some guests find them comfortable, others report issues with hardness and poor quality of certain mattresses and bedding. Lastly, several reviewers feel that the hotel falls short of its four-star rating, citing the need for renovations and a decline in overall quality.
In summary, Fenix Family by ALEGRIA is a well-located, family-friendly hotel offering spacious rooms and excellent staff service, but it faces challenges in cleanliness, maintenance and meeting four-star standards consistently.
Hotel near Golf Courses
Located 300 meters from Serena beach, this hotel provides convenient access to both the beach and nearby golf courses. It offers 2 pools and 2 tennis courts.
Family Friendly Hotel
This hotel offers studios with golf course views. It is designed to cater to families, providing comfortable accommodation and suitable amenities.
Hotel with Tennis Courts
This hotel is located in Roquetas de Mar. It offers facilities such as tennis courts.
Hotel with Outdoor Pool
This hotel is located near Playa Serena and offers an outdoor pool. It provides a family-friendly atmosphere.
Hotel with Pool Water Slide
Designed with families in mind, offering a pool area and some slides to keep kids entertained. The family-friendly atmosphere is a key selling point.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Indoor Pool Pool Water Slide Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Tucked just five minutes from the beach, Fenix Family by ALEGRIA boasts an enviable location that has guests consistently praising its proximity to sun, sand and surf. The hotel is celebrated for being conveniently located close to both the beach and a variety of entertainment areas, providing a perfect blend of relaxation and recreation. Guests highlight that the location allows for easy access to leisure spots and shops, making it suitable for families looking for a diverse vacation experience. Additionally, the hotel's surroundings afford visitors beautiful views, especially from higher floors. Overall, Fenix Family by ALEGRIA's location is frequently described as ideal for beach-goers and those looking to explore the vibrant local scene.
Fenix Family by ALEGRIA receives mixed feedback when it comes to breakfast. On the positive side, numerous guests describe the breakfast as good, very good and even very complete. Many appreciate the quality of the breakfast buffet, considering it one of the most acceptable aspects of the hotel's dining options.
However, there are also several criticisms. Some guests find the breakfast buffet limited in options and lacking in variety. Issues with replenishing missing items, including bread, have been noted. Complaints about the lack of juices and the poor quality of the orange juice are also recurrent. Additionally, some guests are not fond of the repetitive nature of the breakfast offerings and lines in the dining room can be an inconvenience.
In summary, while the breakfast at Fenix Family by ALEGRIA is generally well-received in terms of taste and completeness, improvements in variety, supply management and beverage quality could enhance the overall dining experience.
Fenix Family by ALEGRIA receives mixed reviews regarding its dinner offerings. Many guests have praised the quality of the food, describing the meals as very good and the variety as quite satisfactory. The buffet has garnered positive remarks for being varied and offering acceptable quality, perfectly aligning with the hotel's value for money. The attentive and highly-rated staff also significantly enhance the dining experience.
However, some guests have noted areas for improvement. Several reviews point out the limited variety and repetitive nature of the buffet with a few guests finding the food to be of lower quality than expected for a 4-star hotel. There's also mention of limited availability of certain dishes and slower service at times, notably with the toaster.
Despite these criticisms, the positive highlights include good food quality overall, varied buffet selection and excellent staff attention, making dining at Fenix Family a largely enjoyable experience with room for enhancement in specific areas.
In the heart of Fenix Family by ALEGRIA, guests can expect to find rooms noted for their impressive spaciousness. Reviews commonly highlight that the rooms are large, providing ample space for relaxation and comfort. Most visitors have found the rooms to be very comfortable and adequately furnished.
However, there are some recurring issues that potential guests should be aware of. Cleanliness has been a point of contention with some reviews noting that rooms were not always as clean as expected, particularly with floors and bathrooms seemingly overlooked. Maintenance appears to be another area needing attention with issues such as wobbly toilet seats, faulty faucets and air conditioning not functioning properly being reported.
Despite these drawbacks, the rooms generally receive positive feedback for their overall comfort with mattresses often described as comfortable. The daily housekeeping service ensures that trash is regularly collected, although a deeper clean might be needed more frequently. Observations about the thin walls indicate potential noise disturbances, which might affect light sleepers.
In conclusion, while the rooms at Fenix Family by ALEGRIA offer great space and comfort, improvements in cleanliness and maintenance could enhance the guest experience significantly.
The guest reviews of 'Fenix Family by ALEGRIA' reveal a mixed experience with the hotel beds. Several guests found the beds to be comfortable and praised the new, very comfortable mattresses. There are mentions of the comfort of the beds indicating a positive resting experience for some visitors. However, a significant number of reviews highlight issues with comfort, particularly noting that the beds and mattresses can be quite thin and hard. The parental beds and sofa beds received specific criticism for being uncomfortable with some guests even reporting broken sofa beds. Pillows and bed linens were also points of contention with some guests mentioning that the sheets were not changed during their stay and that the pillows could be improved for better rest. This collection of reviews suggests that while some guests enjoyed a comfortable night's sleep, others faced challenges with the hotel's bedding quality and maintenance.
Fenix Family by ALEGRIA has been consistently criticized by guests for its poor cleanliness standards across various areas of the hotel. The cleanliness of the dining area, in particular, has drawn significant negative feedback with many describing it as inadequate and unsanitary. The pools appear to be a major concern as well, frequently mentioned as dirty and in need of better maintenance. Common areas lack soap and towels, while rooms have been reported as dirty right from check-in, sometimes accompanied by pests like ants. The cleaning of the rooms is described as minimal or just adequate with instances of dirty toilets and utensils. While the cleaning staff is noted to be friendly and professional, their efforts are often described as insufficient for the number of rooms. Overall, the hotel's facilities are deemed old and shabby, contributing to a generally unpleasant experience.
The staff at Fenix Family by ALEGRIA consistently receives high praise from guests for their friendliness, attentiveness and overall pleasant demeanor. Guests frequently note the kindness and professionalism exhibited by the entire team, particularly those at the reception and in the dining areas. The employees are described as very polite, competent and always available to assist with any needs. Many guests highlight the excellent treatment and charming nature of the staff, making special mention of the helpfulness and warmth of the buffet and restaurant personnel. The animation team is also noted for their excellent engagement and attentive service. Overall, the staff contributes significantly to a positive experience at the hotel with their friendly and helpful attitude leaving a lasting impression on visitors.
Fenix Family by ALEGRIA features several beautiful pools that enhance the outdoor experience for guests. The pool area is noted for its cleanliness and good facilities with three very nice pools available, including a small heated pool that adds to the variety. The pool water is consistently refreshing and the pool animation and shows provide entertainment for both adults and children. Guests appreciate the availability of free loungers and the kindness of the restaurant staff, which adds to the pleasant atmosphere.
However, the pool area also faces some challenges. The children's pool is often described as a disaster with frequent issues regarding cleanliness. Some reviews point out that the pools can become very crowded, a situation exacerbated by the small size of the pools in relation to the large number of guests. At times, the pool is shared with occupants of nearby apartments, further contributing to the overcrowding. There have been reports of the pool being closed multiple times and instances where regular cleaning did not seem to keep up with the demand, leading to dirty conditions.
In summary, while the pools at Fenix Family by ALEGRIA offer a range of enjoyable features and entertainment, the management needs to address the issues of overcrowding and cleanliness to ensure a more consistently positive experience for all guests.
Fenix Family by ALEGRIA is a family-friendly destination, ideal for a family getaway. The hotel is well-equipped with facilities suitable for families with little ones, ensuring there are plenty of hammocks available for everyone. Its focus is clearly on couples with children, making it great for those seeking a family-oriented vacation spot.
Guests have noted that the entertainment and animation provided are some of the best features of the hotel, offering plenty of fun and excitement for both kids and adults. The supportive staff contribute to a wonderful and enjoyable family vacation experience, making gestures that create special memories, such as celebrating a child's birthday.
While the hotel excels in providing family-focused services and activities, some reviews mentioned a lack of specific entertainment for kids and a few families had shared complaints during their stay. Nonetheless, the general atmosphere and efforts made by the hotel staff to entertain families typically result in a pleasant stay, especially for short vacations of around 4 to 5 days.
Overall, Fenix Family by ALEGRIA stands out as a good choice for those looking to spend quality time with family in a welcoming and entertaining environment.
Fenix Family by ALEGRIA has a reputation that belies its official four-star rating with numerous guests expressing disappointment in its current state. The consensus is that the hotel is in need of renovation and, although the existing facilities are functional, they do not meet the expectations of a four-star standard. Many reviews indicate that the quality of the hotel has declined significantly over the years. Some guests have gone as far as to say that the hotel should not be classified as four-star, claiming it would be more accurately rated as a two-star establishment. Overall, reviews suggest that while the hotel manages to keep things working, it fails to deliver the level of quality and service one would anticipate from a four-star property.
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Location
Breakfast
However, there are also several criticisms. Some guests find the breakfast buffet limited in options and lacking in variety. Issues with replenishing missing items, including bread, have been noted. Complaints about the lack of juices and the poor quality of the orange juice are also recurrent. Additionally, some guests are not fond of the repetitive nature of the breakfast offerings and lines in the dining room can be an inconvenience.
In summary, while the breakfast at Fenix Family by ALEGRIA is generally well-received in terms of taste and completeness, improvements in variety, supply management and beverage quality could enhance the overall dining experience.
Dinner
However, some guests have noted areas for improvement. Several reviews point out the limited variety and repetitive nature of the buffet with a few guests finding the food to be of lower quality than expected for a 4-star hotel. There's also mention of limited availability of certain dishes and slower service at times, notably with the toaster.
Despite these criticisms, the positive highlights include good food quality overall, varied buffet selection and excellent staff attention, making dining at Fenix Family a largely enjoyable experience with room for enhancement in specific areas.
Rooms
However, there are some recurring issues that potential guests should be aware of. Cleanliness has been a point of contention with some reviews noting that rooms were not always as clean as expected, particularly with floors and bathrooms seemingly overlooked. Maintenance appears to be another area needing attention with issues such as wobbly toilet seats, faulty faucets and air conditioning not functioning properly being reported.
Despite these drawbacks, the rooms generally receive positive feedback for their overall comfort with mattresses often described as comfortable. The daily housekeeping service ensures that trash is regularly collected, although a deeper clean might be needed more frequently. Observations about the thin walls indicate potential noise disturbances, which might affect light sleepers.
In conclusion, while the rooms at Fenix Family by ALEGRIA offer great space and comfort, improvements in cleanliness and maintenance could enhance the guest experience significantly.
Beds
Cleanliness
Staff
Pool
However, the pool area also faces some challenges. The children's pool is often described as a disaster with frequent issues regarding cleanliness. Some reviews point out that the pools can become very crowded, a situation exacerbated by the small size of the pools in relation to the large number of guests. At times, the pool is shared with occupants of nearby apartments, further contributing to the overcrowding. There have been reports of the pool being closed multiple times and instances where regular cleaning did not seem to keep up with the demand, leading to dirty conditions.
In summary, while the pools at Fenix Family by ALEGRIA offer a range of enjoyable features and entertainment, the management needs to address the issues of overcrowding and cleanliness to ensure a more consistently positive experience for all guests.
Family
Guests have noted that the entertainment and animation provided are some of the best features of the hotel, offering plenty of fun and excitement for both kids and adults. The supportive staff contribute to a wonderful and enjoyable family vacation experience, making gestures that create special memories, such as celebrating a child's birthday.
While the hotel excels in providing family-focused services and activities, some reviews mentioned a lack of specific entertainment for kids and a few families had shared complaints during their stay. Nonetheless, the general atmosphere and efforts made by the hotel staff to entertain families typically result in a pleasant stay, especially for short vacations of around 4 to 5 days.
Overall, Fenix Family by ALEGRIA stands out as a good choice for those looking to spend quality time with family in a welcoming and entertaining environment.
4 Star
Yes, Fenix Family by ALEGRIA has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Fenix Family by ALEGRIA.
No, Fenix Family by ALEGRIA doesn't allow dogs.
Yes, parking facilities are available at Fenix Family by ALEGRIA.
No, Fenix Family by ALEGRIA doesn't have a gym.
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