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Summary of reviewsHoliday Inn Express Hotel & Suites Roseville - Galleria Area by IHG, enjoys an enviable location in Roseville praised for its strategic positioning close to major highways, the Galleria Mall, numerous dining options and points of interest like the Sun Splash water park. This convenience caters to a variety of guests, including families, medical visitors and sports event attendees. The hotel combines a highly accessible location with an inviting environment marked by cleanliness and friendly, approachable staff.
Guests are often delighted by the hotel's breakfast offerings, which many claim surpass their expectations. The breakfast buffet features a wide variety of items, from hot dishes such as eggs, bacon and pancakes to lighter options like cereal, fruit and pastries. The freshness and variety of the breakfast, combined with specialized features like a pancake maker, leave a lasting impression on the visitors.
The rooms at the Holiday Inn Express Hotel & Suites are frequently highlighted for their superb cleanliness and comfort. Many rooms have been recently remodeled, featuring modern décor and updated amenities such as flat-screen TVs with cable, mini-fridges and coffee makers. Guests appreciate the spaciousness, the comfortable beds and the quiet, safe environment of the hotel. Despite occasional issues, such as room readiness and difficulty with humidity control, these are promptly and courteously addressed by the staff, contributing to an overall positive experience.
Cleanliness is a significant strength of the hotel with guests consistently noting the well-maintained facilities. From the spotless lobby to the pristine individual rooms, the attention to detail in maintaining cleanliness greatly enhances guest satisfaction. Comfy beds and roomy, clean bathrooms further add to the pleasant stay experience.
The hotel staff receive high accolades for their friendliness and helpfulness. Reviews frequently mention the courteous and responsive nature of the employees across all shifts, underscoring excellent customer service. While a few guests reported less favorable interactions, the majority of reviews express appreciation for the cheerful and accommodating staff, significantly enhancing the overall warmth and welcoming atmosphere of the hotel.
However, the parking situation presents some challenges. Guests often highlight an additional daily parking fee and mention difficulties finding sufficient parking space during full occupancy. Issues such as encountering homeless individuals in the parking lot were also noted. Despite these concerns, the comfort of the hotel and the friendliness of the staff remain standout features.
In summary, Holiday Inn Express Hotel & Suites Roseville - Galleria Area excels in providing clean, comfortable accommodations with excellent amenities and a highly convenient location. Coupled with exceptional breakfast options and warm, helpful staff, it stands out as a highly recommended choice for travelers, even with minor parking concerns. Show more
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Categories
Business Hotel
This Holiday Inn Express location is near the Galleria area, making it convenient for business travelers. The hotel offers standard business amenities such as a business center and free Wi-Fi.
Hotel with Gym
This Holiday Inn Express provides a gym, making it suitable for travelers looking to keep up with their fitness while on the road.
Located near the Galleria area in Roseville, this hotel offers comfortable accommodations and a range of amenities. Guests can enjoy a complimentary breakfast, a swimming pool, and a fitness center.
Hotel where Extra Health & Safety Measures Have Been Taken
This Holiday Inn Express adheres to IHG's Clean Promise, using hospital-grade disinfectants, enhancing cleaning procedures, and providing thorough hygiene training for staff.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No We do have signs asking guests to let us know should they have any symptoms
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG Way of Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym,Pool
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
King Suite - Non-SmokingBoasting free Wi-Fi and cable TV, this room is equipped with a refrigerator, microwave and coffee-making facilities.
Superior King RoomBoasting free Wi-Fi and cable TV, this room is equipped with a refrigerator, microwave and coffee-making facilities.
King Suite with Sofa BedBoasting free Wi-Fi and cable TV, this room is equipped with a refrigerator, microwave and coffee-making facilities.
Standard Queen Room with Two Queen BedsBoasting free Wi-Fi and cable TV, this room is equipped with a refrigerator, microwave and coffee-making facilities.
Suite - Non-SmokingThe spacious air-conditioned suite offers a TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.
King Suite - Disability AccessThe spacious suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 2 beds.
Queen Room - Hearing Accessible Roll in Shower/Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 1 bed.
Queen Room with Two Queen Beds - Disability Access Hearing Accessible - Roll-In ShowerThe spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Situated in Roseville, the Holiday Inn Express Hotel & Suites Roseville - Galleria Area impresses guests with its strategic location. The hotel boasts proximity to major highways and the freeway, ensuring easy access and convenience for visitors. It's a central spot that places guests near the Galleria Mall, numerous restaurants, Starbucks and the Sun Splash water park. Whether the visit involves a family trip, a hospital visit or a sports event, the positioning is perfect for a variety of needs. The cleanliness of the hotel, coupled with friendly and approachable staff, adds to the overall positive experience. This location truly caters to those looking for comfort with essential amenities and key venues within reach.
Breakfast
Guests at the Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG, frequently praised the breakfast, highlighting both the quality and variety of options available. Many noted that the breakfast was consistently good with a fantastic selection that included hot items like eggs, bacon and pancakes, as well as cereal, fruit and pastries. The offerings exceeded expectations compared to other places and were described as delicious and amazing every morning. The breakfast buffet was particularly noted for its freshness and tastiness with something to please everyone. Guests also appreciated the convenience of a cool pancake maker and found the beverages, including coffee, tea and juices, to be satisfactory. Most reviews pointed out the breakfast as a standout feature, often alongside the hotel's great location and friendly staff.
Rooms
Holiday Inn Express Hotel & Suites Roseville - Galleria Area offers an impressive blend of cleanliness, comfort and convenience. Guests frequently highlight the super clean and beautifully decorated rooms, some of which have clearly been remodeled and updated recently. The large, spacious rooms are well-equipped with modern amenities such as flat screen TVs with cable and HBO, mini fridges and coffee makers.
The beds are consistently described as very comfortable, offering a restful night's sleep with plenty of pillows. Lounging areas and desks complete with lamps make the rooms both practical and cozy for various needs.
Guests appreciate the hotel's favorable location, close to many restaurants and stores and find the environment quiet and safe. The staff's friendliness adds to the overall positive experience, making stays here even more enjoyable. The breakfast receives high praises for being delicious and substantial.
While there were occasional hiccups such as room readiness and humidity control, these were promptly addressed by the helpful staff. Overall, the clean, comfortable and spacious rooms with modern amenities and great location make Holiday Inn Express Hotel & Suites Roseville a highly recommended choice.
Beds
The guest reviews of Holiday Inn Express Hotel & Suites Roseville - Galleria Area consistently emphasize the comfort of the beds. Many visitors found the beds to be very comfortable with some highlighting the exceptional coziness of the king-size beds. The cleanliness of the bedding was frequently mentioned, adding to the overall comfort. While a few guests noted a preference for firmer pillows or mentioned the mattress being a little too firm, the general consensus points to a positive sleeping experience. Additionally, the friendly and helpful service at the front desk complements the comfortable stay.
Cleanliness
Located in the Galleria Area, the Holiday Inn Express Hotel & Suites Roseville receives strong praise for its cleanliness. Guests consistently highlight the hotel's clean facilities, from the lobby to individual rooms. The property appears well-kept, featuring modern and updated decor that adds to a welcoming atmosphere. Reviewers commend the spacious and comfortable rooms with thoughtful amenities that enhance the stay experience. The comfortable beds and clean, roomy bathrooms further contribute to a pleasant stay. In addition to its high cleanliness standards, the hotel is praised for its convenient location. The professional and friendly staff are another noted benefit, helping to create an overall comfortable and enjoyable environment. The emphasis on cleanliness extends to thoughtful details like fresh towels and well-maintained property grounds. Overall, the hotel stands out for its scrupulous cleanliness, modern amenities and comfortable accommodations, making it a popular choice among travelers.
Staff
The staff at Holiday Inn Express Hotel & Suites Roseville - Galleria Area generally receive high praise for their friendliness and helpfulness. Guests consistently commend the courteous and responsive nature of the employees, from the front desk to the house cleaners and breakfast staff. The customer service is often highlighted as excellent with personnel described as kind, accommodating and professional across various shifts.
Notably, guests appreciate being greeted promptly and with a smile, which enhances their overall experience. The staff's willingness to assist and their pleasant demeanor contribute significantly to the warm and welcoming atmosphere of the hotel.
While most reviews are positive, a few guests encountered less favorable interactions, mentioning instances of rudeness and impoliteness at the front desk. However, these negative comments are outweighed by the numerous mentions of amazing, supportive staff who take care of guests around the clock.
In summary, the holiday experience at this hotel is greatly enhanced by the positive, helpful and friendly nature of the staff, making it a preferred choice for travelers seeking excellent customer service.
Parking
The reviews highlight several concerns regarding parking at the Holiday Inn Express Hotel & Suites in Roseville - Galleria Area. Guests frequently mention an additional daily parking fee, often noted at $10, which they found unjustified. There were repeated mentions of parking options being insufficient, especially during full occupancy. The limited parking made it challenging to get in and out of the property, exacerbated by traffic conditions. On a few occasions, guests also noted the presence of homeless people in the parking area in the morning. Overall, while the hotel has merits like nice beds, the parking situation leaves room for improvement.
Yes, Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG.
No, Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG.
Yes, Holiday Inn Express Hotel & Suites Roseville - Galleria Area by IHG has a gym. For more information, read the answers to the Gym questionnaire