Hôtel de Bourgtheroulde, Autograph Collection
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Summary of reviewsHôtel de Bourgtheroulde, Autograph Collection is an exceptional establishment located in the heart of Rouen, offering guests a perfect blend of historical charm and modern convenience. The hotel's central location makes it an ideal base for exploring Rouen's historic old town, with major attractions, shops, and dining options all within easy walking distance. Guests frequently commend the hotel's beautiful architecture, luxurious amenities, and the friendly, attentive staff who go out of their way to ensure a pleasant stay.
The rooms are spacious, well-decorated, and comfortable, often praised for retaining their historical character while incorporating modern features. Many guests appreciate the large windows offering views of the vibrant surroundings and enjoy the luxurious bathrooms. The hotel maintains a high standard of cleanliness throughout its premises, including the public areas and spa facilities. The latter, featuring an expansive swimming pool, hammam, and sauna, is a notable highlight for its relaxing and aesthetically pleasing environment.
Dining experiences at the hotel present a mix of reviews. The breakfast is lauded for its rich variety and quality, though some suggest room for improvement in terms of atmosphere and price. Dinner offerings include a range of options, with praise directed at the cocktails and bistro, though the main restaurant has received mixed feedback for meal quality and service. The attentive staff remain a constant, making dinner reservations and creating an overall warm experience.
Additional facilities include valet parking, noted for its efficiency and secure service, despite a premium price. The pool area is a guest favorite, celebrated for its appealing design and relaxing amenities. The gym, while providing space for fitness activities, could benefit from improvements in air conditioning and equipment variety. Free Wi-Fi, although appreciated, has been reported as intermittently weak, posing challenges for some guests.
In summary, Hôtel de Bourgtheroulde offers visitors a memorable stay characterized by its prime location, historical elegance, exceptional service, and standout spa and wellness facilities. While some areas could use enhancements, the hotel's overall charm and grandeur ensure a delightful experience for those exploring the vibrant city of Rouen.
Categories
The rooms are spacious, well-decorated, and comfortable, often praised for retaining their historical character while incorporating modern features. Many guests appreciate the large windows offering views of the vibrant surroundings and enjoy the luxurious bathrooms. The hotel maintains a high standard of cleanliness throughout its premises, including the public areas and spa facilities. The latter, featuring an expansive swimming pool, hammam, and sauna, is a notable highlight for its relaxing and aesthetically pleasing environment.
Dining experiences at the hotel present a mix of reviews. The breakfast is lauded for its rich variety and quality, though some suggest room for improvement in terms of atmosphere and price. Dinner offerings include a range of options, with praise directed at the cocktails and bistro, though the main restaurant has received mixed feedback for meal quality and service. The attentive staff remain a constant, making dinner reservations and creating an overall warm experience.
Additional facilities include valet parking, noted for its efficiency and secure service, despite a premium price. The pool area is a guest favorite, celebrated for its appealing design and relaxing amenities. The gym, while providing space for fitness activities, could benefit from improvements in air conditioning and equipment variety. Free Wi-Fi, although appreciated, has been reported as intermittently weak, posing challenges for some guests.
In summary, Hôtel de Bourgtheroulde offers visitors a memorable stay characterized by its prime location, historical elegance, exceptional service, and standout spa and wellness facilities. While some areas could use enhancements, the hotel's overall charm and grandeur ensure a delightful experience for those exploring the vibrant city of Rouen.
Luxury Hotel
This is a 5-star hotel housed in a 15th-century historic building in the heart of Rouen. It features a 700sqm spa with an indoor swimming pool, steam bath, sauna, gym, and 8 treatment rooms. The hotel also offers a fine dining restaurant and a bar.
Historic Hotel
This hotel is housed in a remarkable Renaissance building dating back to the 15th century. It features historical frescoes, a sculpted Renaissance-style gallery d'Aumale, and a courtyard that reflects its rich cultural heritage. Its location on Place de la Pucelle adds to its historical significance.
Hotel Taking Steps Towards Sustainability
This hotel is eco-certified and participates in the Green Key program, which measures its impact on the environment, community, cultural heritage, and local economy. It is described as a luxury eco-certified hotel.
Hotel for Honeymoon
Located in a historic building in Rouen, this hotel offers luxurious rooms and a spa, providing a sophisticated and romantic atmosphere. Its central location allows for easy exploration of the city.
Hotel with Spa
This 5-star hotel features a deluxe 700m² spa with an indoor swimming pool, counter-current swimming, treatment rooms, a gym, a sauna, and a hammam. The hotel offers thalassotherapy and various treatments, ensuring a relaxing experience. The building itself is historic, dating back to the fifteenth century.
Family Friendly Hotel
This hotel provides luxurious accommodations and a central location in Rouen. With spacious rooms and historical charm, it offers a unique and memorable stay for families exploring the city.
Dog Friendly Hotel
This hotel offers elegant rooms and a 700 m² spa. It welcomes pets, blending heritage and modernity, and is perfectly located to explore Normandy's treasures. It is known for excellent facilities and services for pet travelers, ensuring an enjoyable stay for both pets and their owners.
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Yes, € 25 per night
Yes, € 25 per night
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Romantic Hotel
Located in Rouen, this hotel offers a blend of historic charm and modern luxury, featuring a heated pool and spa. Its central location provides easy access to romantic strolls along the Seine and exploring the city's historic sites.
Hotel near Nightlife Spots
Located in Rouen, this hotel offers luxurious accommodations in a historic building. Rouen has the highest number of bars per capita in France, making it a prime location for nightlife enthusiasts. The hotel's central location provides easy access to the city's vibrant bar and club scene.
Hotel with Swimming Pool
This 5-star hotel, housed in a 15th-century historic monument, features a 700sqm spa with an 18 x 9 metre heated indoor swimming pool, the largest in Normandy. The spa also offers a sauna, a hammam and treatment rooms.
Heated Pool Indoor Pool
Business Hotel
This 5-star hotel is set in a historical monument and offers 4 modular rooms that can accommodate up to 200 people. It provides audio and video equipment, high-speed Wi-Fi, and staff to assist with meals and snacks. It also features a gastronomic restaurant and a spa with the largest indoor pool in Normandy.
Hotel with Parking
This hotel provides parking and combines historical charm with modern amenities. It is centrally located, offering convenient access to Rouen's attractions.
EV charging stations
Accessible Hotel
This hotel offers comprehensive accessible facilities, including non-slip grab bars and flashing door knockers in some bathrooms. It provides full access to all rooms via interior corridors, and accessible entrances to its on-site spa and fitness center. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are available.
Hotel with Gym
This hotel features a gym, a spa, a swimming pool, hammam and sauna. The gym offers modern equipment and a variety of physical activities.
Hotel with EV Charging Stations
While specific details are not available, this Autograph Collection hotel in Upper Normandy is listed as having EV charging stations, ensuring guests with electric vehicles can charge on-site.
5-Star Hotel
This 5-star hotel in Rouen stands out with its historic architecture and modern luxury. It features a spa, swimming pool, and exceptional service, making it a top choice for a luxurious stay. Its central location provides easy access to the city's attractions.
Hotel with Indoor Pool
This hotel features the largest indoor swimming pool in Normandy, complete with massaging jets. The pool is part of an expansive 700sqm spa that also includes a steam bath, sauna, and a well-equipped gym, offering a comprehensive wellness experience.
Hotel with Heated Pool
Located in a historical building in the heart of Rouen, this hotel features a beautiful indoor heated swimming pool, a spa, and luxurious rooms, offering a blend of relaxation and cultural immersion.
Guest Reviews
Hôtel de Bourgtheroulde, Autograph Collection, is nestled in an exceptional location in the heart of Rouen, making it ideal for those keen to explore the historic old town. The hotel's prime position places guests within walking distance of major tourist attractions, quaint boutiques, and a plethora of delightful restaurants and cafés, providing a convenient base for sightseeing. The impressive building effortlessly combines its historical roots with tasteful modern renovations, creating an inviting and comfortable space. Guests repeatedly highlight the superb setting as one of the hotel's standout features, noting how easy it is to access all that Rouen has to offer. Adding to the experience, attentive and friendly staff are on hand to ensure a pleasant stay, further enhancing the charm of this well-located gem. With its remarkable architecture and luxurious amenities, the hotel strikes a perfect balance between old-world charm and modern convenience.
The breakfast experience at Hôtel de Bourgtheroulde, Autograph Collection presents a mix of impressions. Many guests praise the breakfast as excellent, highlighting the rich variety and high quality of food offerings, which include homemade products and a diverse selection of sweet and savory items. The breakfast buffet is described as generous, abundant, and featuring everything from continental staples to eggs and sausages. For some guests, the selection and quality meet the expectations associated with a prestigious establishment, even going as far to call it worthy of a five-star rating.
For others, however, the breakfast does not consistently match the luxury standard of the hotel. Some express disappointment with the atmosphere of the breakfast room, describing it as lacking warmth or character. Inconsistent quality and service, along with perceived high prices, also draw critiques from several patrons, suggesting room for improvement. Despite this, the breakfast still captures the attention of many, providing a hearty and satisfying start to the day. Ultimately, while the assortment of choices seems to cater to a wide range of preferences, individual experiences may vary.
Hôtel de Bourgtheroulde, Autograph Collection presents a mixed dining experience, as relayed by guest reviews. The bar offers delicious cocktails that are worth trying, despite occasional delays in service. The hotel features multiple dining options, including a bistro known as Les 2 Rois, praised for its excellent food and superb value. Some guests found the brasserie to offer good quality dishes, and the dining room meals were enjoyed by many. However, the main restaurant often fell short of expectations, with lukewarm meals and an overall average experience highlighted by several guests. Occasional billing inaccuracies in the restaurant and bar added to frustrations. A Valentine's Day dinner package failed to impress for its price, and lengthy wait times were not uncommon. Despite some standout qualities, the restaurant’s overall performance left guests wanting a more refined culinary adventure befitting its 5-star status. While helpful staff are available to assist with dinner reservations, it may be advisable to explore local dining options before returning to the hotel for a relaxed drink in the bar.
Hôtel de Bourgtheroulde, Autograph Collection, nestled in a beautiful old building in the heart of Rouen, offers a blend of historic charm and modern comforts. Guests frequently commend the hotel's rooms for their spaciousness, cleanliness, and superior comfort. Many appreciate the well-decorated interiors, which marry modern aesthetics with the building's historical character. The rooms often feature luxurious amenities and cozy bedding that enhance the overall experience.
The bathrooms receive notable praise for being expansive and well-designed, sometimes including mood lighting, which adds an extra touch of sophistication. Some reviews highlight the delight of having large windows with views of the courtyard or the city's vibrant main square, providing a picturesque backdrop for a stay.
While most guests found their accommodations superb, occasional remarks mention that some rooms could feel a bit small or lack sufficient electrical outlets. Noise and air conditioning issues were infrequent but worth noting for those sensitive to such matters. Despite these minor drawbacks, the hotel's prime location and excellent services, including a nice indoor pool and spa, contribute significantly to its appeal.
Overall, the Hôtel de Bourgtheroulde is celebrated for its exceptional rooms, beautiful architecture, and prime location, making it a memorable choice for visitors exploring Rouen.
Nestled in the heart of Rouen, Hôtel de Bourgtheroulde, Autograph Collection, offers its guests an experience marked by comfort, especially when it comes to its beds and bedding. The hotel is widely praised for its incredibly comfortable beds, which make for a restful night. Many visitors appreciate the spacious rooms paired with ultra-comfortable bedding, including king-size beds that promise a luxurious sleep experience. Some guests even describe the beds as a real nest of comfort — inviting and cozy, perfect after a day of exploring or enjoying the hotel's excellent spa and pool facilities.
Although the bedding quality generally receives acclaim, a few guests noted minor inconveniences, such as bedding wear and mattresses joined together to form king-size beds. The availability of a pillow menu enhances the guest experience, catering to individual preferences for firmness and support. Despite these small drawbacks, the generous room sizes and exceptional comfort of the beds leave a lasting impression on visitors, contributing to the overall beauty and relaxation offered by the hotel.
Hôtel de Bourgtheroulde, part of the Autograph Collection, consistently earns praise for its high standards of cleanliness. Guests appreciate the immaculate condition of the rooms, noting their spaciousness and comfort. The bedding is frequently highlighted as clean and cozy, contributing to a restful stay. Public areas of the hotel, including the swimming pool and spa, are described as well-maintained and pristine, offering a tranquil environment for relaxation. The hotel's modern decor and charming ambiance complement its cleanliness, creating a luxurious experience for visitors.
While the majority of guests commend the hotel's commitment to cleanliness, there are occasional remarks suggesting room for improvement. A few visitors noted areas such as bathroom fixtures and certain surfaces could benefit from more thorough attention. Despite minor criticisms, the overall sentiment reflects satisfaction with the spotless nature of the establishment. The attentive, friendly staff further enhance the guest experience, ensuring a pleasant and comfortable stay for all who visit this magnificent five-star hotel.
The Hôtel de Bourgtheroulde, Autograph Collection, boasts an exceptional team at the heart of its service experience, consistently praised by visitors for their professionalism, friendliness, and attentiveness. Guests describe the reception staff as welcoming, helpful, and efficient, ensuring a warm start to their stay. Across all levels of service, from concierge to valet, staff members are noted for going above and beyond, accommodating guests' needs with patience and kindness.
Several reviews highlight specific team members, such as Cedric the valet and Tom the barman, for their friendliness and expertise. Additionally, the staff is commended for their proficiency in both French and English, assisting non-French speakers effortlessly while being supportive of those attempting to communicate in French.
The personnel across the board is described as smiling, approachable, and accommodating, adding a personal touch to the high-quality and immaculate service the hotel offers. While one review notes a rare lapse in friendliness, the overwhelming consensus is of a welcoming environment created by a diligent and attentive team striving to enhance guests' experiences.
Overall, the staff at Hôtel de Bourgtheroulde is a standout feature of the establishment, with their professionalism and hospitality contributing significantly to memorable stays in this upscale, conveniently located hotel.
Nestled in the heart of Rouen, Hôtel de Bourgtheroulde offers an impressive blend of historical charm and modern amenities. Despite the luxurious atmosphere and the presence of modern technology within the rooms, several guests have mentioned some challenges with the hotel's Wi-Fi service. The complimentary Wi-Fi, while appreciated, has been described as intermittent and weak, with some residents experiencing difficulty in accessing it from their rooms. Surprising for such a classy establishment, these connectivity issues have left some visitors puzzled. The hotel provides excellent service with friendly, English-speaking staff, and overall facilities, such as the TV, function well. However, the Wi-Fi network may not adequately support the number of guests at times, leading to frustrating moments for those needing reliable internet access. Overall, while the hotel's grandeur and service receive praise, guests hoping for strong, stable Wi-Fi throughout their stay might encounter some hiccups.
Nestled in a beautifully designed blend of modernity and history, the Hôtel de Bourgtheroulde's spa facilities consistently receive high praise from guests. The spa is lauded as superb and top-notch, offering an outstanding array of amenities including an expansive swimming pool, hammam, and sauna. Guests frequently highlight the quality of the spa services, with particular emphasis on massages that are described as excellent. The spa area is not only aesthetically pleasing but also meticulously maintained, ensuring a clean and relaxing environment for visitors.
The hotel’s pool impresses with its generous size, complete with a pleasing temperature that makes it inviting for a refreshing swim. Lounge chairs are plentiful, allowing for unwinding post-dip amidst this serene setting. The attentive and professional staff contribute to a welcoming atmosphere, enhancing the overall guest experience.
Additionally, the spa's appeal is accentuated by the exquisite design, combining contemporary elements with the historical charm of the property. Guests find this tranquil oasis within the bustling city center to be a perfect retreat, adding immense value to their stay. The offerings are manifold and the experiences, whether a luxurious hammam session or a soothing sauna, are regarded as a must-do when visiting the hotel. The spa's grandeur and the quality of treatments have left an indelible impression on visitors, making it a standout feature of the hôtel.
Nestled within the luxurious ambiance of Hôtel de Bourgtheroulde, Autograph Collection, the gym experience presents a mixed bag for guests. While the hotel boasts a fantastic pool, sauna, and steam room that complement the exercise and spa facilities, the fitness center itself receives a more subdued reception. Guests appreciate the inviting atmosphere of the fitness room and the overall potential for relaxation, yet there's a consensus that the gym could benefit from additional attention. The space is described as small, and lacking proper air conditioning, it can get uncomfortably hot. Strength training enthusiasts may find the selection of equipment limited. Despite these points, the broader wellness offerings at the hotel, including a superb spa and a hammam, contribute to an overall appealing environment for relaxation and rejuvenation.
The 'Hôtel de Bourgtheroulde, Autograph Collection' boasts an exquisite pool area that consistently impresses guests with its beauty and size. The indoor pool has received frequent praise for its superb design and cleanliness, providing a surprisingly spacious environment ideal for a relaxing dip or even serious swimming sessions. Guests enjoy a variety of amenities surrounding the pool, including a sauna, steam room, hammam, and spa, all of which complement the luxurious pool experience.
While the pool is a delightful surprise for many, with some noting the pleasant temperature, a few guests suggested a slight increase in warmth to enhance the comfort level further. Overall, the pool area, characterized by attentive service and a stunning design, contributes to the hotel's tranquil atmosphere, making it a real highlight and an extra bonus during stays, alongside excellent breakfast offerings.
The well-maintained setup, combined with the alluring charm of the hotel, ensures that the pool and spa facilities are a memorable feature for those seeking both relaxation and elegance during their visit.
Hôtel de Bourgtheroulde, Autograph Collection offers a highly convenient valet parking service that many guests found to be a great addition to their stay. The valet service is efficient and well-organized, often described as indispensable and working perfectly. Guests appreciated the attention provided by the valet staff, who greeted them promptly and ensured their vehicles were securely parked.
The service allows for electric vehicle charging, which adds an eco-friendly touch to the parking experience. Despite the convenience, parking comes at a premium price, with fees mentioned as being relatively steep for a hotel in this category. Reservations for the parking must be made in advance, which some guests found to be a point of confusion, yet others saw as a necessary measure to ensure space availability.
For those looking for a more economical option, nearby parking garages offer cheaper alternatives, but some guests expressed difficulties in locating the hotel by car and found the overall parking experience outside of the valet service less straightforward.
Overall, while the cost of parking seems to be a common concern, the well-managed valet service provided by the hotel is a highlight for its convenience and security, making it a recommended choice for visitors who value ease and peace of mind while exploring the area.
Located in the heart of historic Rouen, Hôtel de Bourgtheroulde, Autograph Collection, often evokes mixed feelings regarding its five-star rating. While its location is ideal for exploring the city, with several historic sites only a short stroll away, sentiments about its five-star status are divided. On the positive end, many guests praise the hotel's service, highlighting the attentiveness and friendliness of the staff. The wood-paneled rooms and stone bathrooms receive accolades, contributing to a sense of luxury.
However, numerous reviewers express concerns about the hotel's ability to consistently meet five-star standards. Issues include outdated room decor, visible wear, and inadequate services, such as lack of a made-to-order breakfast station and unreliable Wi-Fi. Some guests found the ambiance not entirely in line with a five-star experience. There are also comments about events in the hotel's courtyard that disrupted the peace, detracting from the expected tranquility of a luxury stay.
In conclusion, while aspects of the Hôtel de Bourgtheroulde meet five-star expectations, there are areas requiring attention to fully align with the prestige associated with such a rating.
Nestled within the charming confines of Hôtel de Bourgtheroulde, Autograph Collection, the indoor pool emerges as a tranquil haven for guests seeking relaxation and leisure. This luxurious amenity is celebrated for its peaceful and serene atmosphere, providing an idyllic escape from the bustling world outside. The absence of chlorine smell enhances the experience, ensuring a more pleasant swim in its pristine waters.
Guests appreciate the pool’s exceptional dimensions, a rarity among hotel pools, allowing for unrestricted enjoyment and daily swims. The facility is not only impeccable in cleanliness but also family-friendly, inviting guests of all ages to indulge in its refreshing embrace.
Complementing the delightful pool, the surrounding spa area, complete with sauna and steam room, offers additional avenues for rejuvenation, contributing to an overall sense of wellness. This beautiful old building houses a hidden gem, where elegance and tranquility blend seamlessly, promising a memorable experience for all who enter.
Nestled in the heart of Rouen, the Hôtel de Bourgtheroulde, Autograph Collection stands as a testament to history's elegance and charm. This magnificent building, originally a palace from the 16th century, showcases a superb historical setting that seamlessly blends ancient architecture with modern conveniences. Its grand façade and incredible lobby transport guests to a bygone era, while its contemporary interiors ensure a comfortable stay. This historic hotel is perfectly situated within the historic center, surrounded by Rouen's primary sites, and even features on the city's historic walking tour.
Guests are consistently captivated by the hotel's beautiful period conversion, where medieval carvings and gothic elements are tastefully integrated with modern amenities. The hotel has preserved its historical context remarkably well, offering a beautiful harmony of style and class. Notably, the building's status as a former mansion of a wealthy family adds to its allure, making it feel like a step back in time while enjoying the luxuries of today. With its stunning blend of history and contemporary comfort, Hôtel de Bourgtheroulde stands out as a truly unique destination for those appreciating both history and elegance.
Nestled in the heart of Rouen, Hôtel de Bourgtheroulde, Autograph Collection boasts a remarkable blend of Renaissance charm and modern luxury. Steeped in history, this magnificent establishment stands out as a genuinely stunning hotel, with its spectacular structure and grand entrance captivating guests from the moment they arrive. The hotel's location offers an ideal setting for exploring the city on foot, combining convenience with tranquility, providing a peaceful retreat while remaining close to the vibrant city center.
Guests repeatedly highlight the luxurious accommodations, with beautifully designed, spacious rooms that exude comfort and style. Quiet, clean, and equipped with high-quality bedding, they ensure a restful night's sleep amidst the lavish surroundings. The hotel maintains its high standards through outstanding facilities, including a fantastic pool and a flawless spa experience, further enhancing the relaxation offered.
Service at Hôtel de Bourgtheroulde is consistently praised, with attentive staff dedicated to providing a superior level of care. From the high-quality breakfast to the superb dining options, every aspect of the hospitality is carefully curated to ensure an exceptional stay. Additional mention is made of the striking lobby and excellent upkeep of the historical facade, which contribute to the hotel’s awe-inspiring ambiance.
While a few reviews hint at aspects not aligning perfectly with the expectations of a five-star offering, for many, the overall experience fully lives up to the sought-after 5-star rating. As a luxury establishment, Hôtel de Bourgtheroulde impresses with its combination of history, elegance, and unmatched comfort, making it one of the finest choices for a luxurious stay in the region.
Nestled in the charming city of Rouen, Hôtel de Bourgtheroulde, Autograph Collection, offers a perfect setting for a romantic escape. Guests frequently highlight their experience as an ideal romantic getaway, enhanced by features like a couples massage that many describe as perfect. The ambiance of the hotel resonates with romance, with its cozy rooms often being upgraded to ensure a comfortable stay. The hotel is a popular choice for newlyweds, who even come for photography sessions, drawn by its unique charm and elegance. Visitors rank the hotel as wonderfully quiet and discrete, making it a delightful choice for those seeking a relaxing retreat. It's an ideal location for a romantic break, where the atmosphere promises to be pleasing to all the senses, further enriching the experience in this marvellous city.
The Hôtel de Bourgtheroulde, Autograph Collection is known for its welcoming atmosphere towards pets, making it a preferred choice for dog owners traveling to the area. Guests have consistently praised the hotel as dog-friendly, highlighting its well-accepted stance towards dogs of all sizes, including large breeds. The staff is frequently noted for their attentiveness and care, providing extras like bowls in the room for canine guests. The presence of individuals like Maxim, who seamlessly handle tasks such as luggage, parking, and accommodating dogs, enhances the overall experience. The hotel's positive attitude and accommodating services towards pet dogs make it an ideal destination for those traveling with their furry friends.
Location Show Map
Location
Breakfast
For others, however, the breakfast does not consistently match the luxury standard of the hotel. Some express disappointment with the atmosphere of the breakfast room, describing it as lacking warmth or character. Inconsistent quality and service, along with perceived high prices, also draw critiques from several patrons, suggesting room for improvement. Despite this, the breakfast still captures the attention of many, providing a hearty and satisfying start to the day. Ultimately, while the assortment of choices seems to cater to a wide range of preferences, individual experiences may vary.
Dinner
Rooms
The bathrooms receive notable praise for being expansive and well-designed, sometimes including mood lighting, which adds an extra touch of sophistication. Some reviews highlight the delight of having large windows with views of the courtyard or the city's vibrant main square, providing a picturesque backdrop for a stay.
While most guests found their accommodations superb, occasional remarks mention that some rooms could feel a bit small or lack sufficient electrical outlets. Noise and air conditioning issues were infrequent but worth noting for those sensitive to such matters. Despite these minor drawbacks, the hotel's prime location and excellent services, including a nice indoor pool and spa, contribute significantly to its appeal.
Overall, the Hôtel de Bourgtheroulde is celebrated for its exceptional rooms, beautiful architecture, and prime location, making it a memorable choice for visitors exploring Rouen.
Beds
Although the bedding quality generally receives acclaim, a few guests noted minor inconveniences, such as bedding wear and mattresses joined together to form king-size beds. The availability of a pillow menu enhances the guest experience, catering to individual preferences for firmness and support. Despite these small drawbacks, the generous room sizes and exceptional comfort of the beds leave a lasting impression on visitors, contributing to the overall beauty and relaxation offered by the hotel.
Cleanliness
While the majority of guests commend the hotel's commitment to cleanliness, there are occasional remarks suggesting room for improvement. A few visitors noted areas such as bathroom fixtures and certain surfaces could benefit from more thorough attention. Despite minor criticisms, the overall sentiment reflects satisfaction with the spotless nature of the establishment. The attentive, friendly staff further enhance the guest experience, ensuring a pleasant and comfortable stay for all who visit this magnificent five-star hotel.
Staff
Several reviews highlight specific team members, such as Cedric the valet and Tom the barman, for their friendliness and expertise. Additionally, the staff is commended for their proficiency in both French and English, assisting non-French speakers effortlessly while being supportive of those attempting to communicate in French.
The personnel across the board is described as smiling, approachable, and accommodating, adding a personal touch to the high-quality and immaculate service the hotel offers. While one review notes a rare lapse in friendliness, the overwhelming consensus is of a welcoming environment created by a diligent and attentive team striving to enhance guests' experiences.
Overall, the staff at Hôtel de Bourgtheroulde is a standout feature of the establishment, with their professionalism and hospitality contributing significantly to memorable stays in this upscale, conveniently located hotel.
Wi-Fi
Spa
The hotel’s pool impresses with its generous size, complete with a pleasing temperature that makes it inviting for a refreshing swim. Lounge chairs are plentiful, allowing for unwinding post-dip amidst this serene setting. The attentive and professional staff contribute to a welcoming atmosphere, enhancing the overall guest experience.
Additionally, the spa's appeal is accentuated by the exquisite design, combining contemporary elements with the historical charm of the property. Guests find this tranquil oasis within the bustling city center to be a perfect retreat, adding immense value to their stay. The offerings are manifold and the experiences, whether a luxurious hammam session or a soothing sauna, are regarded as a must-do when visiting the hotel. The spa's grandeur and the quality of treatments have left an indelible impression on visitors, making it a standout feature of the hôtel.
Gym
Pool
While the pool is a delightful surprise for many, with some noting the pleasant temperature, a few guests suggested a slight increase in warmth to enhance the comfort level further. Overall, the pool area, characterized by attentive service and a stunning design, contributes to the hotel's tranquil atmosphere, making it a real highlight and an extra bonus during stays, alongside excellent breakfast offerings.
The well-maintained setup, combined with the alluring charm of the hotel, ensures that the pool and spa facilities are a memorable feature for those seeking both relaxation and elegance during their visit.
Parking
The service allows for electric vehicle charging, which adds an eco-friendly touch to the parking experience. Despite the convenience, parking comes at a premium price, with fees mentioned as being relatively steep for a hotel in this category. Reservations for the parking must be made in advance, which some guests found to be a point of confusion, yet others saw as a necessary measure to ensure space availability.
For those looking for a more economical option, nearby parking garages offer cheaper alternatives, but some guests expressed difficulties in locating the hotel by car and found the overall parking experience outside of the valet service less straightforward.
Overall, while the cost of parking seems to be a common concern, the well-managed valet service provided by the hotel is a highlight for its convenience and security, making it a recommended choice for visitors who value ease and peace of mind while exploring the area.
5 Star
However, numerous reviewers express concerns about the hotel's ability to consistently meet five-star standards. Issues include outdated room decor, visible wear, and inadequate services, such as lack of a made-to-order breakfast station and unreliable Wi-Fi. Some guests found the ambiance not entirely in line with a five-star experience. There are also comments about events in the hotel's courtyard that disrupted the peace, detracting from the expected tranquility of a luxury stay.
In conclusion, while aspects of the Hôtel de Bourgtheroulde meet five-star expectations, there are areas requiring attention to fully align with the prestige associated with such a rating.
Indoor Pool
Guests appreciate the pool’s exceptional dimensions, a rarity among hotel pools, allowing for unrestricted enjoyment and daily swims. The facility is not only impeccable in cleanliness but also family-friendly, inviting guests of all ages to indulge in its refreshing embrace.
Complementing the delightful pool, the surrounding spa area, complete with sauna and steam room, offers additional avenues for rejuvenation, contributing to an overall sense of wellness. This beautiful old building houses a hidden gem, where elegance and tranquility blend seamlessly, promising a memorable experience for all who enter.
Historic
Guests are consistently captivated by the hotel's beautiful period conversion, where medieval carvings and gothic elements are tastefully integrated with modern amenities. The hotel has preserved its historical context remarkably well, offering a beautiful harmony of style and class. Notably, the building's status as a former mansion of a wealthy family adds to its allure, making it feel like a step back in time while enjoying the luxuries of today. With its stunning blend of history and contemporary comfort, Hôtel de Bourgtheroulde stands out as a truly unique destination for those appreciating both history and elegance.
Luxury
Guests repeatedly highlight the luxurious accommodations, with beautifully designed, spacious rooms that exude comfort and style. Quiet, clean, and equipped with high-quality bedding, they ensure a restful night's sleep amidst the lavish surroundings. The hotel maintains its high standards through outstanding facilities, including a fantastic pool and a flawless spa experience, further enhancing the relaxation offered.
Service at Hôtel de Bourgtheroulde is consistently praised, with attentive staff dedicated to providing a superior level of care. From the high-quality breakfast to the superb dining options, every aspect of the hospitality is carefully curated to ensure an exceptional stay. Additional mention is made of the striking lobby and excellent upkeep of the historical facade, which contribute to the hotel’s awe-inspiring ambiance.
While a few reviews hint at aspects not aligning perfectly with the expectations of a five-star offering, for many, the overall experience fully lives up to the sought-after 5-star rating. As a luxury establishment, Hôtel de Bourgtheroulde impresses with its combination of history, elegance, and unmatched comfort, making it one of the finest choices for a luxurious stay in the region.
Romantic
Dog Friendly
Yes, Hôtel de Bourgtheroulde, Autograph Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hôtel de Bourgtheroulde, Autograph Collection.
Yes, Hôtel de Bourgtheroulde, Autograph Collection welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hôtel de Bourgtheroulde, Autograph Collection.
Yes, Hôtel de Bourgtheroulde, Autograph Collection has a gym.
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