Novotel Suites Rouen Normandie
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Summary of reviewsNovotel Suites Rouen Normandie enjoys a central, yet tranquil location along the picturesque Seine River, offering beautiful views and proximity to Rouen’s historic city center and trendy riverside spots. Guests appreciate the convenient access to landmarks, restaurants and transportation, along with the added benefit of private parking.
The hotel's breakfast stands out for its high quality and variety, praised for generous and well-stocked offerings, including fresh products and local specialties. Despite occasional comments about the cost and peak-time crowding, breakfast is largely viewed positively. Dinner options focus on bar service and room service, noted for delicious pizzas and convenient in-room dining, making up for the absence of a full restaurant.
Rooms are frequently lauded for their spaciousness, cleanliness and family-friendly design with features like mini-fridges, coffee machines and thoughtful layouts. Family rooms and amenities enhance comfort for those traveling with children, although some rooms may appear slightly outdated. Cleanliness is generally excellent with only occasional minor issues reported in specific areas.
The staff consistently receives high praise for their friendliness, professionalism and helpfulness, contributing significantly to the positive atmosphere and guest experience. The 24/7 availability and multilingual support enhance the welcoming environment.
Wi-Fi service is reliable and satisfactory, providing good connectivity throughout the hotel. The gym, while described as basic and sometimes crowded, is appreciated for being well-equipped and clean. For parking, the secure underground garage with direct room access is valued, though some guests find the spaces tight.
The hotel’s family-friendly environment and thoughtful amenities cater well to families, offering spacious rooms and convenient facilities. Beds are generally comfortable and conducive to restful sleep, though the sofa beds may be less so.
Overall, Novotel Suites Rouen Normandie delivers a comfortable and family-oriented stay with a few areas for improvement, particularly aligning more consistently with its four-star rating. The hotel remains a favorable choice for both leisure and business travelers seeking a pleasant stay in Rouen.
Categories
The hotel's breakfast stands out for its high quality and variety, praised for generous and well-stocked offerings, including fresh products and local specialties. Despite occasional comments about the cost and peak-time crowding, breakfast is largely viewed positively. Dinner options focus on bar service and room service, noted for delicious pizzas and convenient in-room dining, making up for the absence of a full restaurant.
Rooms are frequently lauded for their spaciousness, cleanliness and family-friendly design with features like mini-fridges, coffee machines and thoughtful layouts. Family rooms and amenities enhance comfort for those traveling with children, although some rooms may appear slightly outdated. Cleanliness is generally excellent with only occasional minor issues reported in specific areas.
The staff consistently receives high praise for their friendliness, professionalism and helpfulness, contributing significantly to the positive atmosphere and guest experience. The 24/7 availability and multilingual support enhance the welcoming environment.
Wi-Fi service is reliable and satisfactory, providing good connectivity throughout the hotel. The gym, while described as basic and sometimes crowded, is appreciated for being well-equipped and clean. For parking, the secure underground garage with direct room access is valued, though some guests find the spaces tight.
The hotel’s family-friendly environment and thoughtful amenities cater well to families, offering spacious rooms and convenient facilities. Beds are generally comfortable and conducive to restful sleep, though the sofa beds may be less so.
Overall, Novotel Suites Rouen Normandie delivers a comfortable and family-oriented stay with a few areas for improvement, particularly aligning more consistently with its four-star rating. The hotel remains a favorable choice for both leisure and business travelers seeking a pleasant stay in Rouen.
Family Friendly Hotel
This hotel provides spacious family rooms and suites that can accommodate up to 4-5 people. It is known for its family-friendly atmosphere and thoughtful amenities.
Dog Friendly Hotel
This hotel offers a welcoming environment for travelers with pets, providing specific dog-friendly rooms. Guests have noted the provision of a dog bed, which adds to the comfort of the pets during their stay.
Hotel with Parking
This hotel provides parking. The suites offer extra space and amenities for a comfortable stay.
Accessible Hotel
This hotel features increased accessibility with dedicated wheelchair-accessible units and adapted bathrooms. Specific amenities include visual aids like Braille, lower bathroom sinks, higher level toilets, and toilets with grab rails. Upper floors are fully accessible by elevator.
Hotel with Gym
Novotel hotels are known to have gym facilities on their premises.
4-Star Hotel
This hotel provides spacious suites and is equipped with essential amenities. Its suite-style accommodations ensure a comfortable and well-equipped stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Free Wi-Fi
Guest Reviews
The Novotel Suites Rouen Normandie impresses with its excellent location, making it a compelling choice for travelers seeking both convenience and scenic beauty. Nestled along the picturesque Seine River, the hotel offers beautiful river views and places guests within a 10 to 20-minute walking distance to Rouen's historic city center, including landmarks like the cathedral and old marketplace.
Guests appreciate the easy access to the old docks and various trendy restaurants, food courts and bars lining the river, adding to the vibrant atmosphere. Despite the slight distance from the city's hustle and bustle, the hotel’s peaceful setting ensures a quiet stay while still offering proximity to key attractions and transportation links.
The hotel's private parking is a noted convenience, especially for those arriving by car and its accessibility from main roads and the autoroute simplifies travel logistics. Families find the hotel accommodating with spacious rooms and helpful staff contributing to an enjoyable stay.
Overall, the Novotel Suites Rouen Normandie stands out for its central yet tranquil location, facilitating both exploration of the historic areas and enjoyment of the lively riverfront scene.
The breakfast at Novotel Suites Rouen Normandie generally receives high praise from guests for its variety and quality. Many reviewers describe it as excellent, hearty and delicious with a good mix of sweet and savory options. There’s a notable appreciation for the extensive selection, which often includes fresh products and local specialties. Guests frequently mention the breakfast being very generous and well-stocked with many finding it to be a standout feature of their stay. The presence of amenities like a pancake maker and fresh orange juice squeezing machine adds to the overall satisfaction.
On the downside, some guests find the breakfast pricey and the selection occasionally lacking in certain areas like vegetables. A few reviews point out that the breakfast room can get busy and somewhat cramped during peak hours. Some feedback suggests that while the quality is generally good, there are instances where the selection and presentation could be improved, particularly given the cost. Despite these occasional criticisms, the breakfast experience is largely seen as positive with most guests enjoying a hearty and varied start to their day.
Novotel Suites Rouen Normandie offers a varied dining experience focusing more on its attached bar and room service rather than having a full-fledged restaurant. Guests appreciated the delicious pizzas available at the bar and the tasty draft beer that can be enjoyed on the terrace with nice seating areas. Despite not having a dedicated restaurant, the hotel compensates with an evening room service which caters to guests' needs late into the night.
While some found the meal selections limited and the room service options non-existent during COVID, the hotel made efforts to provide some dining options such as serving pizzas at reception. Additionally, the hotel is strategically located with plenty of dining and drinking options available nearby, including several places right in front of it. Guests also valued the kitchen area in rooms, considering it useful for those wishing to prepare their own meals.
Overall, while Novotel Suites Rouen Normandie may lack a full restaurant, it manages to offer enjoyable dining experiences through its bar services and nearby culinary options.
The rooms at Novotel Suites Rouen Normandie are consistently praised for their spaciousness and cleanliness, making them an excellent choice for families and groups. Guests appreciate the generous room sizes, often describing them as large, comfortable and well-organized. Many rooms feature practical amenities such as mini-fridges, coffee machines and microwaves, which add to the convenience of the stay.
The family rooms are particularly well-received with features like separate toilets and bathrooms and some even have sliding walls or curtains for added privacy. These rooms are noted for being spacious enough to accommodate families comfortably with areas designated for both sleeping and sitting.
Additionally, rooms are designed with a variety of modern touches, including flat-screen TVs and functional spaces that cater to guests' needs. The presence of amenities like Nespresso machines and kitchenettes enhance the guest experience by allowing for in-room dining and beverage preparation.
While some guests mentioned that certain rooms could use updates or were slightly outdated, the overall vibe remains positive, emphasizing cleanliness and comfort. The rooms often feature soft color schemes and thoughtful layouts, contributing to a relaxing atmosphere.
In terms of accommodations for children, the hotel is well-equipped, offering family rooms that include facilities tailored specifically for younger guests. This makes it a convenient option for those traveling with kids.
A few reviews highlighted minor inconveniences, such as traffic noise in roadside rooms or insufficient cleaning in some cases. Despite these occasional drawbacks, the general consensus points to a positive experience with guests enjoying the bright, spacious and comfortable environment provided by the hotel rooms.
Novotel Suites Rouen Normandie receives high praise for its beds, which many guests found comfortable, supportive and conducive to a good night's sleep. Reviews consistently highlight the clean and cozy nature of the bedding, which many describe as very comfortable and of high quality. The majority of visitors found the mattresses to be well-maintained and supportive, contributing to a good rest.
However, while the main beds garnered much appreciation, the sofa beds did not meet the same standards with multiple guests reporting discomfort. Nonetheless, for families, the hotel's bedding arrangements, including comfortable double and single beds, generally provided a satisfactory experience. Despite some mixed feedback about the firmness of the beds, the overall consensus points towards a positive sleep experience at the hotel.
The smart design of the rooms and careful attention to bed cleanliness add to the overall comfort, making this hotel a recommended choice for travelers seeking a restful stay in Rouen.
The Novotel Suites Rouen Normandie garners praise for its cleanliness and modern aesthetic. Many guests highlight the notably clean rooms and general cleanliness throughout the hotel. Renovations seem recent, imparting a fresh and up-to-date feel to the establishment. Rooms are not only clean but also comfortable with several guests reporting spotless conditions. The atmosphere of the hotel is described as calm and the environment tidy, adding to the overall pleasant experience.
While the overall cleanliness is commendable, there are occasional reports of areas needing improvement. Some guests mentioned specific issues such as stained carpets, dust accumulation and occasional lapses in thorough cleaning, especially in public areas and bathrooms. For the most part, however, the hotel maintains a high standard of cleanliness that meets or even exceeds expectations, contributing positively to the guest experience.
At Novotel Suites Rouen Normandie, the standout feature consistently lauded by guests is undoubtedly the exceptional quality of the staff. Visitors frequently highlight the team’s friendliness, noting that the reception and service are both warm and welcoming. The words "friendly" and "helpful" appear repeatedly in reviews, illustrating a consistent level of genuine care and attention.
Guests describe the staff as highly professional, courteous and efficient with an ability to communicate well across different languages, which adds a layer of comfort for international travelers. Several reviewers mention the staff's flexibility and accommodating nature, willing to go above and beyond to meet guests' needs. The reception service is often noted for being particularly attentive and providing excellent advice on local attractions and dining options.
Additionally, the kindness and pleasant demeanor across the board—from front desk personnel to servicemenities—enhance the overall guest experience. Positive attitudes and a welcoming environment are common themes, reinforcing the notion that the staff truly embodies hospitality principles.
The 24/7 availability of staff ensures guests feel supported at all times, creating an environment of reliability. Reviews also speak highly of the staff being available and engaging, underscoring their commitment to making every guest feel valued and comfortable.
Novotel Suites Rouen Normandie's Wi-Fi service has generally received positive feedback from guests. The internet quality is described as good, fast and reliable with a stable connection that ensures a very good service overall. Guests appreciated the free Wi-Fi and highlighted that it works well with some noting that they could easily pair their devices with the TV to watch Netflix. While most experiences with the Wi-Fi were positive, a few mentioned that the room Wi-Fi was not secure and that the speeds were not always up to the mark. Overall, the Wi-Fi service at the hotel is considered to be satisfactory and efficient for various usage needs.
The gym at Novotel Suites Rouen Normandie has received positive feedback for being accessible and well-equipped. Guests appreciate its convenient location and the newly renovated facilities. The gym is also noted for being safe, covered, clean and well-maintained, which enhances the overall experience. However, some reviews indicate that the gym is small and can feel crowded at times with basic but adequate facilities. Despite a few mentions of limited space and average amenities, most guests find the gym suitable for a good workout. Additionally, the hotel's proximity to the docks offers a great alternative for a morning run.
At the Novotel Suites Rouen Normandie, guests frequently highlight the convenience and security of the underground parking options available. Many find the secure underground garage to be a reassuring feature with direct access to the rooms enhancing its practicality. Despite some guests noting that the spaces can be tight and the entrance narrow, the availability of covered and private parking remains a strong positive. Free parking options are also nearby, providing flexibility for those who wish to avoid the additional €12 daily charge for the garage. While the cost and size of the parking garage are occasional points of criticism, the overall sentiment leans towards satisfaction with the parking facilities, especially the safe and convenient underground options provided by the hotel.
Nestled in the heart of Rouen, Novotel Suites Rouen Normandie is widely praised for its family-friendly atmosphere and thoughtful amenities catering to both parents and children. Guests consistently highlight the spacious, well-appointed family rooms and suites, which provide ample space and comfort for families of up to 4-5 people. The hotel is equipped with a range of child-centric facilities and conveniences, ensuring an easy and enjoyable stay for those traveling with little ones.
Parents particularly appreciate the intermediate sections within the family rooms, which offer a degree of privacy between the parents' and children's areas, often divided by a curtain. This setup not only enhances comfort but also allows for a flexible and adaptable living space that suits various family dynamics.
The positive feedback also emphasizes the overall family-friendly environment of the hotel. From cozy rooms designed to accommodate families to the helpful amenities specifically tailored to young guests, Novotel Suites Rouen Normandie stands out as an ideal destination for family stays. Whether it's for a quick stopover or a longer stay, the hotel provides a warm and welcoming haven for families looking to explore Rouen.
Novotel Suites Rouen Normandie has its four stars displayed at the entrance, promising a level of quality and amenities associated with its rating. Some guests found the hotel to maintain good quality and offer certain four-star amenities. However, a significant number of reviews suggest otherwise. Many felt that the hotel is outdated and missing several amenities expected from a four-star establishment. The breakfast was frequently mentioned as being too simple and not fitting the four-star standard. There were concerns about hygiene and service with some guests describing them as not matching the expected quality for such a rating. Overall, while the hotel does have some merits, there are numerous aspects that patrons believe fall short of a true four-star experience.
Novotel Suites Rouen Normandie is well-suited for business travelers, providing functional and business-oriented amenities. The hotel is ideal for short business trips and stopovers with comfortable sleeping arrangements and good corporate facilities. Meeting rooms and conference facilities are available, making it a convenient choice for work-related visits. Business services are readily accessible and the availability of parking spots is a notable advantage for those traveling for business. Overall, this hotel is considered suitable and highly recommended for business stays in the area.
Novotel Suites Rouen Normandie has received positive feedback for its efforts to accommodate guests with disabilities. The hotel offers accessible parking and is ADA compliant, adding ease to the overall stay for those who are mobility-challenged. Guests have highlighted the disabled-friendly environment and the nice wheelchair access, as well as the wheelchair-friendly facilities that contribute to its accessible nature. The hotel is strategically located, allowing easy access by car and it's walkable to the city center, making it a convenient choice for travelers.
Accessible entrances and rooms add to the comfort, although some reviews pointed out that an accessible room contained steps, which might be a concern for those with reduced mobility. In addition, the elevator, although useful, has been noted to be small and slow, which might be less ideal during peak times. Despite a few logistical limitations, Novotel Suites Rouen Normandie is generally considered to be good for accessibility, making it a reliable option for disabled travelers seeking comfort and convenience.
Novotel Suites Rouen Normandie consistently impresses honeymooners with its tailored offerings. Guests have noted the availability of nice honeymoon suites, which provide a comfortable and welcoming stay. The hotel features specific setups and amenities perfect for those on a honeymoon trip, ensuring couples feel special and well-catered to. Overall, the experience has been described as ideal for honeymoon stays, making it a go-to choice for newlyweds seeking a memorable and romantic getaway.
Novotel Suites Rouen Normandie offers an ideal retreat for couples seeking a romantic getaway. The hotel exudes a romantic charm with its peaceful and serene atmosphere, creating the perfect setting for a memorable weekend. Guests will find the ambiance and setting particularly suitable for couples, allowing them to enjoy a romantic and intimate experience. The rooms themselves also contribute to this romantic ambiance, making it a lovely choice for a special stay. Whether planning a weekend escape or a short romantic trip, this hotel provides a delightful backdrop for any couple's getaway.
Novotel Suites Rouen Normandie offers a welcoming environment for travellers with pets. The hotel provides specific dog-friendly rooms, making it a convenient choice for those travelling with furry friends. Guests have noted the provision of a dog bed, which adds to the comfort of the pets during their stay. This pet-friendly atmosphere is complemented by the hotel's openness to both dogs and other pets, ensuring that animals feel just as welcome as their owners.
The facilities and services are acknowledged as being great for pets and the environment is consistently described as pet-friendly. This makes it an ideal stopover for those on trips with kids and pets, providing comfort and convenience for all members of the family. While the hotel is popular among dog owners, guests appreciate the effort to accommodate pets, ensuring a pleasant and hassle-free stay.
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Location
Guests appreciate the easy access to the old docks and various trendy restaurants, food courts and bars lining the river, adding to the vibrant atmosphere. Despite the slight distance from the city's hustle and bustle, the hotel’s peaceful setting ensures a quiet stay while still offering proximity to key attractions and transportation links.
The hotel's private parking is a noted convenience, especially for those arriving by car and its accessibility from main roads and the autoroute simplifies travel logistics. Families find the hotel accommodating with spacious rooms and helpful staff contributing to an enjoyable stay.
Overall, the Novotel Suites Rouen Normandie stands out for its central yet tranquil location, facilitating both exploration of the historic areas and enjoyment of the lively riverfront scene.
Breakfast
On the downside, some guests find the breakfast pricey and the selection occasionally lacking in certain areas like vegetables. A few reviews point out that the breakfast room can get busy and somewhat cramped during peak hours. Some feedback suggests that while the quality is generally good, there are instances where the selection and presentation could be improved, particularly given the cost. Despite these occasional criticisms, the breakfast experience is largely seen as positive with most guests enjoying a hearty and varied start to their day.
Dinner
While some found the meal selections limited and the room service options non-existent during COVID, the hotel made efforts to provide some dining options such as serving pizzas at reception. Additionally, the hotel is strategically located with plenty of dining and drinking options available nearby, including several places right in front of it. Guests also valued the kitchen area in rooms, considering it useful for those wishing to prepare their own meals.
Overall, while Novotel Suites Rouen Normandie may lack a full restaurant, it manages to offer enjoyable dining experiences through its bar services and nearby culinary options.
Rooms
The family rooms are particularly well-received with features like separate toilets and bathrooms and some even have sliding walls or curtains for added privacy. These rooms are noted for being spacious enough to accommodate families comfortably with areas designated for both sleeping and sitting.
Additionally, rooms are designed with a variety of modern touches, including flat-screen TVs and functional spaces that cater to guests' needs. The presence of amenities like Nespresso machines and kitchenettes enhance the guest experience by allowing for in-room dining and beverage preparation.
While some guests mentioned that certain rooms could use updates or were slightly outdated, the overall vibe remains positive, emphasizing cleanliness and comfort. The rooms often feature soft color schemes and thoughtful layouts, contributing to a relaxing atmosphere.
In terms of accommodations for children, the hotel is well-equipped, offering family rooms that include facilities tailored specifically for younger guests. This makes it a convenient option for those traveling with kids.
A few reviews highlighted minor inconveniences, such as traffic noise in roadside rooms or insufficient cleaning in some cases. Despite these occasional drawbacks, the general consensus points to a positive experience with guests enjoying the bright, spacious and comfortable environment provided by the hotel rooms.
Beds
However, while the main beds garnered much appreciation, the sofa beds did not meet the same standards with multiple guests reporting discomfort. Nonetheless, for families, the hotel's bedding arrangements, including comfortable double and single beds, generally provided a satisfactory experience. Despite some mixed feedback about the firmness of the beds, the overall consensus points towards a positive sleep experience at the hotel.
The smart design of the rooms and careful attention to bed cleanliness add to the overall comfort, making this hotel a recommended choice for travelers seeking a restful stay in Rouen.
Cleanliness
While the overall cleanliness is commendable, there are occasional reports of areas needing improvement. Some guests mentioned specific issues such as stained carpets, dust accumulation and occasional lapses in thorough cleaning, especially in public areas and bathrooms. For the most part, however, the hotel maintains a high standard of cleanliness that meets or even exceeds expectations, contributing positively to the guest experience.
Staff
Guests describe the staff as highly professional, courteous and efficient with an ability to communicate well across different languages, which adds a layer of comfort for international travelers. Several reviewers mention the staff's flexibility and accommodating nature, willing to go above and beyond to meet guests' needs. The reception service is often noted for being particularly attentive and providing excellent advice on local attractions and dining options.
Additionally, the kindness and pleasant demeanor across the board—from front desk personnel to servicemenities—enhance the overall guest experience. Positive attitudes and a welcoming environment are common themes, reinforcing the notion that the staff truly embodies hospitality principles.
The 24/7 availability of staff ensures guests feel supported at all times, creating an environment of reliability. Reviews also speak highly of the staff being available and engaging, underscoring their commitment to making every guest feel valued and comfortable.
Wi-Fi
Gym
Parking
Family
Parents particularly appreciate the intermediate sections within the family rooms, which offer a degree of privacy between the parents' and children's areas, often divided by a curtain. This setup not only enhances comfort but also allows for a flexible and adaptable living space that suits various family dynamics.
The positive feedback also emphasizes the overall family-friendly environment of the hotel. From cozy rooms designed to accommodate families to the helpful amenities specifically tailored to young guests, Novotel Suites Rouen Normandie stands out as an ideal destination for family stays. Whether it's for a quick stopover or a longer stay, the hotel provides a warm and welcoming haven for families looking to explore Rouen.
4 Star
Business
Accessible
Accessible entrances and rooms add to the comfort, although some reviews pointed out that an accessible room contained steps, which might be a concern for those with reduced mobility. In addition, the elevator, although useful, has been noted to be small and slow, which might be less ideal during peak times. Despite a few logistical limitations, Novotel Suites Rouen Normandie is generally considered to be good for accessibility, making it a reliable option for disabled travelers seeking comfort and convenience.
Honeymoon
Romantic
Dog Friendly
The facilities and services are acknowledged as being great for pets and the environment is consistently described as pet-friendly. This makes it an ideal stopover for those on trips with kids and pets, providing comfort and convenience for all members of the family. While the hotel is popular among dog owners, guests appreciate the effort to accommodate pets, ensuring a pleasant and hassle-free stay.
No, Novotel Suites Rouen Normandie doesn't have any pool.
No, a spa isn't available at Novotel Suites Rouen Normandie.
Yes, Novotel Suites Rouen Normandie welcomes dogs.
Yes, parking facilities are available at Novotel Suites Rouen Normandie.
Yes, Novotel Suites Rouen Normandie has a gym.
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