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Summary of reviewsThe Originals City, Hôtel Notre Dame in Rouen enjoys a prime location in the heart of the city, right near the iconic Rouen Cathedral. This central location makes it an excellent base for tourists to explore the historic center, museums, restaurants and shopping streets on foot. Guests frequently praise its accessibility to primary attractions and the scenic walkways along the Seine River, enhancing the overall convenience and charm.
Cleanliness stands out as a key positive aspect with numerous mentions of spotless and well-maintained rooms that are often recently renovated. The modern, high-quality bathrooms and decor further add to the comfortable experience. While the rooms can be compact, they are described as clean, comfortable and well-equipped with essentials like electric kettles and tea and coffee sets. Some rooms even offer impressive views of the cathedral or the Seine and certain accommodations include balconies or terraces.
The breakfast experience garners mixed feedback. Many guests appreciate the diverse and generous buffet spread, which includes both sweet and savory options. The cozy and well-lit breakfast room, coupled with friendly staff, enhances the dining experience. However, some travelers feel that the breakfast does not always justify its cost due to occasional shortages or lack of variety in some items.
The staff consistently receive positive feedback for their friendliness, helpfulness and professionalism. Guests appreciate the team's warm and welcoming attitude, which contributes significantly to a pleasant atmosphere during their stay.
The WiFi and beds have garnered mixed reviews. Some guests find the WiFi stable and convenient, while others report issues with connectivity. The beds are generally praised for their comfort, though there are varied opinions regarding firmness levels and some mentions of beds being too small or narrow for a double.
Despite some criticisms regarding room size, occasional noise and lack of air conditioning, The Originals City, Hôtel Notre Dame is recommended for its cleanliness, excellent location, comfortable accommodations and friendly staff. The hotel offers a functional and pleasant stay, though some guests feel it falls short of the expectations typically associated with a three-star rating, suggesting it is more in line with a two-star establishment. Show more
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Dog Friendly Hotel
This hotel is one of the best hotels that allows you to bring your pet. Overall, the hotel offers excellent facilities and services for pet travelers, ensuring an enjoyable stay for both pets and their owners.
Hotel near Nightlife Spots
Located in Rouen, this hotel is situated in a vibrant area. Rouen is known for its high number of bars per capita, making it a great location for nightlife. The hotel's location offers easy access to these nightlife options.
Hotel with Free Wi-Fi
Centrally located, this hotel provides easy access to Rouen's attractions and offers free Wi-Fi. It has good reviews and is close to the Notre Dame Cathedral.
3-Star Hotel
This centrally located hotel offers Wi-Fi and tea/coffee making facilities in the rooms. It is a good option for travelers looking for a convenient base to explore Rouen.
Family Friendly Hotel
Room Types
Standard Double RoomEach room has a flat-screen TV and private bathroom with a shower or bathtub. There are also tea and coffee making facilities available on the desk.
Extras include views of the cathedral or side street.
Comfort Triple RoomEach room has a flat-screen TV and private bathroom with a shower or bathtub. There are also tea and coffee making facilities available on the desk.
Comfort Double or Twin RoomRoom with one double bed or two twin beds to be specified at the time of booking, with private bathroom (hairdryer and toiletries), shower or bath. Equipped with courtesy tray, flat screen LCD TV, telephone and wifi. Twin rooms are available on request at least 2 days before arrival.
Family Room 4 persons1 bedroom with 2 double bed or 1 double bed and 2 twin beds (on request) with 1 private bathroom (hairdryer and welcome products) with a bathtub. Equipped with courtesy tray, LCD flat screen TV, telephone, and wifi.
Superior Double Room with BalconyThe double room provides a tea and coffee maker, a wardrobe, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Single RoomThe single room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Standard Triple RoomThe triple room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a hairdryer. The triple room offers a dressing room, parquet floors, heating, a flat-screen TV, as well as city views. The unit has 3 beds.
Guest Reviews
7.3
Good
Location
The Originals City, Hôtel Notre Dame enjoys a stellar location in the heart of Rouen. This well-placed hotel is almost at the foot of the iconic Rouen Cathedral, making it a perfect base for tourists. The proximity to the historic center allows visitors to effortlessly explore the old town, museums, restaurants and shopping streets on foot. The Seine River's picturesque walkways are just a short stroll away, adding to the convenience.
Guests frequently praise the hotel's ideal setting for its accessibility to primary attractions, including the Notre Dame Cathedral and various landmarks within mere minutes. It's centrally situated, offering a view of the cathedral from some rooms and close to essential amenities like parking garages. The central location blends the charm of the old town with modern conveniences, making it easy to navigate through the charming streets of Rouen.
The hotel is known for its high standards of cleanliness, featuring recently renovated rooms and quality bathrooms. The staff's friendliness and helpfulness also add to the positive experience, enhancing the overall stay. Despite occasional noise from nearby night establishments, the convenience and excellent location keep guests coming back for an easy, enjoyable visit to Rouen. Whether for a short stay or an extended visit, The Originals City, Hôtel Notre Dame serves as a fantastic starting point to explore all that this historic city has to offer.
Breakfast
The breakfast experience at The Originals City, Hôtel Notre Dame in Rouen receives mixed feedback from guests. On a positive note, many highlighted the diverse and generous spread, featuring both sweet and savory options. The self-service buffet style is appreciated for its plentiful and hearty offerings with most guests finding the quality satisfactory and the selection good. Descriptions such as "pleasant," "very good," and "fabulous" frequently appear, suggesting a generally favorable impression.
The atmosphere of the breakfast room is also noted as cozy and well-lit, contributing to an enjoyable dining experience. The friendly staff further enhances the breakfast enjoyment, making it more appealing for guests. Additionally, the breakfast is often described as complete with enough variety to cater to different preferences.
However, some guests found the breakfast to be ordinary and not quite living up to the price with certain items running out or not being available in variety. There were mentions of the cost being too high in comparison to the offerings and a few reviews noted disappointment with specific elements like stale bread or limited scrambled eggs.
Despite these criticisms, the overall sentiment leans towards a good, hearty breakfast that is adequate for most travelers' needs with some room for improvement in terms of variety and value for money.
Rooms
The rooms at The Originals City, Hôtel Notre Dame, Rouen, offer a mixed experience according to guest reviews. Positively, many guests found the rooms to be clean, comfortable and modern with recent renovations enhancing the overall appeal. Elements like comfortable bedding and beautiful, well-decorated interiors were frequently appreciated. Some rooms also boasted impressive views of the cathedral or the Seine with added perks like balconies and terraces augmenting the stay.
Guests noted that the hotel excels in its central and quiet location, despite some street noise. Essential amenities such as new bathrooms, electric kettles and tea and coffee sets were highlights and the friendly staff received praise for their helpful service.
However, a common criticism was the size of the rooms—with descriptions like "tiny," "compact," and "microscopic" frequently recurring. Limited space made storing luggage a challenge and many guests felt cramped. Additionally, the lack of air conditioning made some rooms uncomfortably hot, particularly those facing the street. Noise insulation was also a concern, as sounds from neighboring rooms and the street occasionally disrupted the tranquility.
In summary, The Originals City, Hôtel Notre Dame, Rouen, is suitable for short stays, providing clean and comfortable accommodations with modern amenities, but potential guests should anticipate small room sizes and be prepared for possible noise and temperature issues.
Beds
The beds at The Originals City, Hôtel Notre Dame in Rouen have received a variety of feedback, predominantly leaning towards the positive. Overall, guests have frequently remarked on the comfort of the beds and bedding, using terms such as comfortable, super comfortable and very comfortable. The mattresses, though described as both firm and soft by different reviewers, were often noted for offering a good night's sleep. While many found the bedding to be comfortable and even great, there were a few mentions of hardness, softness and firmness which denote a range of personal preferences. However, some also mentioned that the beds can be too small and narrow for a double and that certain furnishings can be uncomfortable. Despite a few mixed reviews, the general consensus points towards a satisfactory and restful sleep experience with functional and practical beds that cater to varying needs.
Cleanliness
The Originals City, Hôtel Notre Dame in Rouen consistently receives high praise for its cleanliness. Guests repeatedly highlight the spotless and well-maintained rooms with multiple mentions of the establishment being very clean and tidy. Reviewers appreciate the hotel's clean and comfortable accommodations, noting that the rooms are not only clean but often recently renovated and modern. The bathrooms also receive positive remarks for their cleanliness and modernity.
Despite a few less favorable comments regarding cleanliness, the majority of guests find the hotel clean and welcoming. The management appears dedicated to maintaining hygiene standards with daily cleaning services ensuring that rooms remain immaculate. The overall experience of the hotel is described as very clean, centrally located and providing a pleasant stay. The hotel’s cleanliness, combined with comfortable and updated rooms, makes it a recommended option for travelers looking for a tidy and well-kept place to stay in Rouen.
Staff
The staff at The Originals City, Hôtel Notre Dame in Rouen receive generally positive feedback, characterized by their friendliness and professionalism. Many guests appreciate the warm and welcoming attitude of the staff, noting their kindness, helpfulness and attentiveness to customer requests. Professionalism is a recurring theme with the reception team being particularly noted for their friendly and efficient handling of inquiries. The staff are often described as polite, smiling and courteous, contributing to a pleasant atmosphere at the hotel.
However, there are a few mentions of less favorable experiences with some guests encountering unfriendly or rude behavior from certain staff members. Despite these occasional lapses, the overall sentiment suggests that the staff strive to provide a welcoming and responsive service. The variety of positive comments highlights the effort put in by the team to accommodate and assist guests, ensuring a generally pleasant stay for visitors.
Wi-Fi
The WiFi service at The Originals City, Hôtel Notre Dame, Rouen has received mixed reviews from guests. On the positive side, some guests appreciated that the WiFi was free and easily accessible with a few noting a stable and good connection. However, a significant number of reviews pointed out issues with the WiFi, describing it as unreliable, unstable or not working at all at times. These reviews indicate that while the WiFi is a convenient, free feature, it may not always meet expectations for reliability or performance.
3 Star
The Originals City, Hôtel Notre Dame in Rouen presents a mixed experience for its guests. Though it manages to provide a comfortable stay with authorized bedding and sufficient room equipment, it often falls short of the expectations typically associated with a three-star rating. Many guests find the structure of the hotel disappointing and outdated with particular criticism directed at the lack of an elevator and the state of the furniture.
The breakfast quality has been described as lacking, contributing further to a sentiment that the hotel does not meet the standards of a three-star establishment. The rooms, while comfortable, are considered too small to justify the star rating and the hotel commands high prices that do not seem to align with the facilities it offers.
Overall, while some aspects of The Originals City, Hôtel Notre Dame might be considered adequate, it generally does not meet the expectations of a three-star hotel with several guests suggesting it is more befitting of a two-star classification.
No, The Originals City, Hôtel Notre Dame, Rouen doesn't have any pool.
No, a spa isn't available at The Originals City, Hôtel Notre Dame, Rouen.
Yes, The Originals City, Hôtel Notre Dame, Rouen welcomes dogs.
No, parking facilities aren't available at The Originals City, Hôtel Notre Dame, Rouen.
No, The Originals City, Hôtel Notre Dame, Rouen doesn't have a gym.