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Summary of reviewsFamily Hotel Familya is recognized for its exceptional location, making it a prime choice for travelers in transit. Conveniently situated near the border and the Danube Bridge, it serves as an ideal stopover for those journeying between Romania and Bulgaria. Guests appreciate the proximity to the highway and the main road, which ensures straightforward access without detours. Despite its accessibility, the hotel boasts tranquil surroundings, providing a peaceful environment for a restful night's sleep.
The hotel offers clean, comfortable and spacious rooms which are highly praised for their cleanliness and comfort. Equipped with basic amenities such as air conditioning and refrigerators, the rooms contribute to a pleasant stay. Guests often highlight the large, comfortable beds and the pristine state of the rooms, sheets and towels. While some rooms facing the road may experience noise, the majority find the accommodations cozy and well-maintained.
Although the breakfast situation receives mixed reviews with many guests noting the absence of a proper breakfast due to the restaurant's closure, the positive aspects of the hotel far outweigh this drawback. The dining experience generally receives praise for the staff's efforts in assisting guests, including translating menu options and arranging food delivery. This proactive approach underscores the staff's commitment to guest satisfaction.
The hotel staff, frequently highlighted for their friendliness and helpfulness, notably enhances the guest experience. Guests consistently commend the staff for being attentive and accommodating with particular praise for the owner and the receptionist for their exceptional friendliness and fluency in English. This level of service, combined with the clean and organized environment, contributes to the overall positive atmosphere of the hotel.
Family Hotel Familya also offers secure and convenient parking, adding to the peace of mind for travelers. The presence of both private and free parking options, along with a night guard, ensures a safe stay for guests with vehicles.
Overall, Family Hotel Familya stands out as an excellent choice for travelers seeking a clean, comfortable and convenient stopover with a staff that goes above and beyond to meet guests' needs. The positive reviews highlight the hotel's strong reputation for cleanliness, comfort and exceptional service, making it a reliable and welcoming accommodation option. Show more
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Categories
Family Friendly Hotel
This hotel offers a playground in its small garden. It also provides free Wi-Fi, secured parking, and an à-la-carte restaurant, ensuring a comfortable stay for families.
Hotel with Parking
This hotel offers free secured parking for guests, enhanced with the presence of a night guard ensuring safety. Private parking is available on-site.
Cheap Hotel
This family hotel offers a comfortable stay. It is suitable for families looking for budget-friendly accommodation.
Room Types
Double or Twin RoomThis air-conditioned room features:
- 1 large double bed or 2 single beds
- cable TV
- small fridge
- private bathroom with shower
Triple RoomThis air-conditioned room features:
- 1 large double bed and 1 single bed or 3 single beds
- cable TV
- small fridge
- private bathroom with shower
Quadruple Room2 interconnected rooms with:
- 1 double bed and 2 single beds
- air conditioning
- cable TV
- small fridge
- private bathroom with bathtub and shower
Some rooms have a seating area with sofa.
Large Double RoomThe spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a shower. A wardrobe, a carpeted floor and heating are offered in this double room.
Guest Reviews
8.6
Very Good
Location
Family Hotel Familya boasts a highly convenient and strategic location, making it an ideal choice for travelers in transit. Situated close to the border and the Danube Bridge, the hotel serves as an excellent stopover for those journeying between Romania and Bulgaria. Guests consistently highlight the ease of access, given its proximity to the highway and its position right on the main road, eliminating the need for detours.
The hotel's vicinity to the border is frequently praised, marking it as a favored spot for short stays or overnight rests. The tranquil surroundings ensure a peaceful environment despite its accessible location. Whether traveling from Greece to Ukraine or simply heading to the Bulgarian coast, the hotel's location provides great value and convenience for weary travelers seeking rest and recuperation.
Families and business travelers alike find the Family Hotel Familya a worthy stopover, remarking on the comfort and practicality it offers. The quiet setting near the motorway lends itself well to a restful night, catering perfectly to those on the road. For a straightforward and restful transit experience, Family Hotel Familya stands out as a top choice.
Breakfast
Family Hotel Familya offers clean and comfortable rooms, ensuring a pleasant stay for travelers, but there are mixed reviews about the breakfast situation. While breakfast is typically expected to be included in the price, many guests noted that it was not available during their stay. The hotel's restaurant being closed seemed to be a significant disappointment, leading guests to seek meals elsewhere. Some appreciated the manager's gesture of offering wine and snacks, though it was clear that the lack of a proper breakfast was a common concern. Additionally, the absence of a café and the need to arrange meals independently have been highlighted as areas needing improvement. Despite these drawbacks, the accommodations themselves received positive feedback for their cleanliness and comfort.
Dinner
Despite a few hiccups, the dining experience at Family Hotel Familya offers some commendable facets. Although the hotel does not have an on-site restaurant and nearby dining options are sparse, the staff goes above and beyond in assisting guests. The owners and the receptionist are noted for their helpfulness, translating food options from Bulgarian to English and even organizing food delivery for those arriving tired and hungry.
Some guests mentioned average food quality and issues with cold or undercooked meals, but others appreciated the effort to provide snacks and the vegetable harvest for dinner. While there are calls for improved dinner service and lower fees, the collaborative nature of the staff stands out, making dining as comfortable as possible under the circumstances.
Although diners often had to venture into the city for better options, those who utilized the delivery service found it a convenient alternative. The hotel's proactive approach in addressing guests’ needs, despite the absence of a working restaurant on-site, highlights their commitment to guest satisfaction.
Rooms
Family Hotel Familya offers a variety of room options that cater to a range of preferences. Despite a few minor issues, such as some outdated equipment and noise, guests consistently appreciate the cleanliness and spaciousness of the accommodations. The rooms are described as large, comfortable and equipped with basic amenities, including air conditioning and a refrigerator. Beds and pillows generally receive high marks for comfort, contributing to a good night's sleep.
Cleanliness is a standout feature with many reviewers highlighting the pristine state of the rooms, sheets and towels. The bathrooms are reported to be spacious and well-maintained. While the furnishings are simple, they are adequate for a comfortable stay.
The hotel seems to offer a peaceful environment with some rooms providing views of a beautiful garden. However, guests note that rooms facing the road can be noisy. Despite these drawbacks, the overall feedback is positive, describing Family Hotel Familya's rooms as cozy, clean and spacious, making it a reliable choice for travelers.
Beds
Family Hotel Familya is praised for its remarkable sleeping arrangements. Guests consistently highlight the comfort of the beds, noting that they are very comfy and provide excellent support with good mattresses. Many reviews specifically mention the large and extra-large beds, emphasizing their generous size, including king size options. Clean bedding is another point of appreciation, contributing to an overall positive sleep experience at the hotel. With such consistent feedback on the quality and comfort of the beds, this hotel ensures a restful stay for its visitors.
Cleanliness
Family Hotel Familya receives high praise for its cleanliness with guests consistently highlighting the immaculate state of the rooms and common areas. Descriptions like very clean and super clean are common and guests often note the hotel's neat atmosphere and tidy locations. The bathrooms are frequently mentioned as great and maintained to a high standard, while the clean and fluffy sheets contribute to a comfortable stay.
The hotel ensures a calm and pleasant environment with guests noting the peacefulness of the location despite being set back from the main street. The staff is frequently described as exceptionally friendly and welcoming, adding to the overall positive experience. Guests appreciate the clean and organized layout with well-equipped rooms that are both spacious and cozy. Parking is secure and clean, which is an added benefit for travelers.
While a few minor issues such as a peculiar noise from the fridge or average cleanliness in specific areas are mentioned, the general consensus is that the hotel provides excellent value for money. The white linen, clean premise and fresh atmosphere ensure that guests feel comfortable and well-cared for throughout their stay. Many express their intention to return, underscoring the hotel's strong reputation for cleanliness and hospitality.
Staff
Family Hotel Familya receives high praise for its staff, highlighted consistently as friendly, attentive and accommodating. Guests appreciate the helpful and polite nature of the staff, noting that they go above and beyond to ensure a pleasant stay. The hotel's owner, Mr. Stefan, is frequently mentioned as an incredibly kind person and a welcoming host.
The receptionist garners specific commendations for his exceptional friendliness and fluency in English with guests appreciating his continuous efforts to maintain a clean environment. This level of dedication extends across the team, reflecting a responsive and available presence at all times.
Adding to the hotel's charm, the presence of a children's playground contributes positively to the family-friendly atmosphere, ensuring guests of all ages enjoy their stay.
Overall, the hotel not only meets but often exceeds guest expectations, making Family Hotel Familya a well-regarded place for visitors seeking both warmth and professionalism in their accommodation experience.
Parking
Family Hotel Familya offers convenient and secure parking options for guests. There is both private and free parking available with the added benefit of a night guard ensuring safety. Although the parking lot is not very spacious, it provides peace of mind with its guarded facilities. Guests can enjoy the assurance of a safe and accessible parking experience during their stay.
No, Family Hotel Familya doesn't have any pool.
No, a spa isn't available at Family Hotel Familya.
No, Family Hotel Familya doesn't allow dogs.
Yes, parking facilities are available at Family Hotel Familya.