1886 Crescent Hotel and Spa is considered to be America's most haunted hotel. Some of the ghosts haunting this hotel are an Irish stonemason, that died while the hotel was being built in 1885 where now is the room 218, another one is a former cancer patient's ghost, from the era that the hotel was a cancer hospital. Also, Norman Baker's spirit and a mystery patient's spirit that is said to be appearing in the luxury suites.
The 1905 Basin Park Hotel, located in the heart of downtown Eureka Springs, offers a unique blend of historic charm and modern comfort, making it a top choice for visitors looking to explore the vibrant town. The prime location allows guests to walk to numerous shops, restaurants and local attractions, enhancing the convenience and enjoyment of their stay. The hotel's historic ambiance, combined with the well-maintained old-fashioned charm and modern amenities such as updated bathrooms and clean, comfortable rooms, provides a unique and delightful lodging experience.
Guests overwhelmingly praise the hotel's friendly, helpful and accommodating staff, whose excellent service contributes significantly to a memorable stay. The front desk workers, bartenders and shuttle drivers stand out for their exceptional service, enhancing the welcoming and familial atmosphere of the hotel. The hotel's spa also receives high commendations for its serene atmosphere, quality services and exceptional amenities, including couple massages, a hot tub and a relaxing spa deck.
The dining options within the hotel are well-regarded, particularly the Balcony Bar/Restaurant, which offers exceptional food and service. The whiskey bar is another highlight with outstanding bartenders providing a memorable experience. However, guests should note that the in-house restaurant operates on a limited schedule and the prices can be on the higher side.
Cleanliness is generally well-maintained with many visitors finding their rooms tidy and comfortable, though there are occasional reports of musty smells and other minor issues. The rooms themselves provide a mixture of experiences—some guests appreciate the historic character and comfort, while others have noted issues with mattresses, noise levels and outdated furnishings. Potential guests are advised to manage their expectations regarding room size, comfort and noise levels.
Breakfast is an area where the hotel has room for improvement, as it is only available on weekends, leaving guests without in-house meal options during weekdays. Those who tried the weekend breakfast had mixed feelings, ranging from positive to indifferent.
Overall, the 1905 Basin Park Hotel stands out for its historic elegance, prime location and the warm hospitality of its staff, offering a memorable and convenient base for exploring downtown Eureka Springs.
Arlington Resort Hotel & Spa is highly regarded for its prime location in the heart of Hot Springs, enabling guests to enjoy easy access to Bathhouse Row, Hot Springs National Park and a variety of shops, restaurants and entertainment venues, all within walking distance. This central positioning offers a memorable experience filled with cultural exploration, natural beauty and leisure activities.
The breakfast experience at the hotel is well-praised with many enjoying the homemade goods and specific dishes like waffles with fruit compote. Despite its popularity, the cost of breakfast is frequently noted as a downside with some guests finding it overpriced. Similarly, the dinner offerings receive commendations for the quality of food and the elegant ambiance, particularly in the Fountain Room. However, the dining experience is somewhat marred by the limited availability of room service, early closing times and inconsistent service.
Guests appreciate the spacious rooms, comfortable beds and the historical charm of the hotel. However, there's a widespread call for significant updates and maintenance due to issues like peeling paint, stained carpets and outdated fixtures. Cleanliness remains a concern with many rooms needing better upkeep and modernization. While common areas like the lobby and pool generally meet cleanliness standards, guest rooms often do not.
Staff interactions are overall positive with several team members receiving specific commendations for their friendliness and professionalism, although there are occasional reports of inconsistent service levels.
The hotel's complimentary Wi-Fi service falls short of modern expectations with many guests experiencing connectivity issues. The spa facilities, on the other hand, are a standout feature with guests enjoying the mineral baths, massages and historic charm, despite some occasional operational hiccups.
The pool and hot tub area are well-loved for their relaxing atmosphere and appealing design, though reports of cleanliness and maintenance issues like broken tiles and algae detract from the experience for some. Parking is a notable concern due to high costs and the inconvenience of distant self-parking options.
The Arlington stands out as a family-friendly destination, adored for its ability to host memorable family vacations with its spacious suites and variety of amenities catering to families. The hotel is particularly enjoyable during festive seasons with elaborate holiday decorations.
The overall sentiment towards Arlington Resort Hotel & Spa is positive, particularly for its historic ambiance and prime location. While certain areas such as dining options, room updates, cleanliness and parking need improvement, the hotel's strengths in hospitality, relaxation and its inviting atmosphere make it a charming choice for visitors.