Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG
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Summary of reviewsThe Holiday Inn Hotel & Suites St. Catharines-Niagara, an IHG Hotel, is highly praised by guests for its prime and convenient location. Positioned close to numerous restaurants and local attractions, it provides easy access to Niagara Falls without the drawbacks of the bustling tourist area. Families particularly appreciate the on-site amenities, which include a bowling alley, arcade and indoor pool, making it an ideal stay for those with children. The hotel is easily accessible from the highway and offers ample on-site parking, adding to its overall convenience.
Accommodations receive commendations for their comfort and cleanliness. Guests often highlight the spacious rooms and comfortable beds, enhancing their relaxation and ensuring a good night's sleep. The rooms are well-equipped, meeting most guests' needs effectively, though some feedback suggests that minor maintenance and updates in cleanliness and decor could improve the experience. Noise can occasionally be an issue during events, such as hockey tournaments and some rooms have faced criticism for dim lighting or being outdated.
The cleanliness of the hotel generally receives positive feedback, particularly for the rooms and common areas. Comfortable beds and pillows are frequently mentioned as plus points. However, there are occasional reports of cleaning inconsistencies, such as mold in the bathroom showers or dirty carpets and noisy social areas during guest disturbances.
The staff at the Holiday Inn Hotel & Suites St. Catharines-Niagara enhance the guest experience with their helpful, friendly and professional demeanor. The front desk is noted for ensuring a warm welcome and addressing guest needs attentively. Restaurant staff also receive high praise, although there were minor suggestions for improving the information provided at check-in.
The breakfast experience at the hotel is mixed. Many guests enjoy the quality and taste, appreciating the affordability of à la carte options. Nevertheless, some have encountered issues with the variety offered, especially for children and confusion regarding the inclusion of breakfast with their room booking.
The indoor pool is a popular feature, especially among families, though it has faced some criticism regarding maintenance issues like dirt and rust. During peak times, the pool area can become overcrowded with unsupervised children, affecting the experience for other guests.
Overall, the Holiday Inn Hotel & Suites St. Catharines-Niagara is well-regarded for its strategic location, comfortable and clean accommodations and friendly staff, making it a favorable option for visitors seeking convenience and family-friendly amenities. Minor improvements in certain areas could elevate the guest experience further.
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Accommodations receive commendations for their comfort and cleanliness. Guests often highlight the spacious rooms and comfortable beds, enhancing their relaxation and ensuring a good night's sleep. The rooms are well-equipped, meeting most guests' needs effectively, though some feedback suggests that minor maintenance and updates in cleanliness and decor could improve the experience. Noise can occasionally be an issue during events, such as hockey tournaments and some rooms have faced criticism for dim lighting or being outdated.
The cleanliness of the hotel generally receives positive feedback, particularly for the rooms and common areas. Comfortable beds and pillows are frequently mentioned as plus points. However, there are occasional reports of cleaning inconsistencies, such as mold in the bathroom showers or dirty carpets and noisy social areas during guest disturbances.
The staff at the Holiday Inn Hotel & Suites St. Catharines-Niagara enhance the guest experience with their helpful, friendly and professional demeanor. The front desk is noted for ensuring a warm welcome and addressing guest needs attentively. Restaurant staff also receive high praise, although there were minor suggestions for improving the information provided at check-in.
The breakfast experience at the hotel is mixed. Many guests enjoy the quality and taste, appreciating the affordability of à la carte options. Nevertheless, some have encountered issues with the variety offered, especially for children and confusion regarding the inclusion of breakfast with their room booking.
The indoor pool is a popular feature, especially among families, though it has faced some criticism regarding maintenance issues like dirt and rust. During peak times, the pool area can become overcrowded with unsupervised children, affecting the experience for other guests.
Overall, the Holiday Inn Hotel & Suites St. Catharines-Niagara is well-regarded for its strategic location, comfortable and clean accommodations and friendly staff, making it a favorable option for visitors seeking convenience and family-friendly amenities. Minor improvements in certain areas could elevate the guest experience further.
Dog Friendly Hotel
This hotel is pet friendly. It provides a comfortable stay for guests traveling with pets.
Hotel with Heated Pool
This hotel provides a heated indoor pool for guests to enjoy. Additional amenities in the pool area include a hot tub and a sauna.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Holiday Inn Hotel & Suites St. Catharines-Niagara, an IHG Hotel, boasts a prime and convenient location that receives high praise from its guests. Situated close to many restaurants and local attractions, it provides easy access to Niagara Falls without being directly in the bustling area. Families appreciate the on-site amenities, including a bowling alley, arcade and indoor pool, making it an ideal choice for those traveling with children.
The hotel is described as very clean with excellent customer service. Guests find it easy to reach from the highway and it offers ample on-site parking. The nearby quality restaurants and variety of bars add to the appeal for both solo travelers and families. Proximity to local events, St. Catharines beach and Niagara-on-the-Lake also enhances its attractiveness.
Overall, the location is highly regarded for its convenience and the diverse options it offers, ensuring a comfortable and enjoyable stay for guests.
Holiday Inn Hotel & Suites St. Catharines-Niagara offers a mixed breakfast experience for its guests. On the positive side, many guests appreciated the quality and taste of the breakfast, describing it as very good or excellent. The affordability and value of the à la carte options, such as the breakfast sandwich and coffee for under $5, were highlighted by multiple reviewers. Furthermore, the large rooms were clean and comfortable and the staff received high praise for being accommodating and wonderful.
However, some guests noted limitations with the breakfast offerings. There were comments about the paucity of choices with specific mention of insufficient options for children and no vegetables available. Additionally, there seemed to be confusion and dissatisfaction regarding the inclusion of breakfast with the room booking, as several guests found out late that only a limited number of breakfasts were included. Others were disappointed that breakfast was not automatically included with their stay and had to make reservations for the complimentary breakfast.
Overall, while the breakfast gets commendations for its taste and value from many guests, there are notable constraints regarding the variety and the booking conditions that guests experienced.
Travelers often commend the accommodation at Holiday Inn Hotel & Suites St. Catharines-Niagara for its comfort and cleanliness. Many guests highlight the spaciousness of the rooms and the comfort of the beds, creating a relaxing atmosphere for a good night's sleep. Numerous reviews praise the room amenities, noting that they meet guests' needs effectively.
Suites are particularly appreciated for their layout and proximity to local attractions, including quick access to Niagara Falls and the lake. Comfort is further enhanced by features such as comfy couches and well-maintained amenities.
Although most rooms are clean and pleasant, some feedback indicates a need for improvements in cleanliness and room upkeep. Comments about dim lighting and outdated appearances suggest that some rooms could benefit from renovations.
Guests have also pointed out a few inconveniences, such as minor maintenance issues with TV USB connections and coffee makers. Additionally, noise can be an issue during events like hockey tournaments, affecting the overall experience.
Parking is another positive aspect with plenty of available space. While some find the room sizes adequate, others note discrepancies in expected versus actual room sizes with a few describing them as cramped.
Overall, the hotel receives favorable reviews for its comfortable and well-equipped rooms, strategic location and friendly staff, though there is room for minor improvements.
The beds at Holiday Inn Hotel & Suites St. Catharines-Niagara generally received high marks for comfort and cleanliness from guests. Many reviews highlighted the beds as being particularly comfortable. The accommodations were noted for their spacious rooms, though some comments mentioned that certain rooms and bathrooms felt a bit small. Overall, the positive feedback emphasized both the comfort and cleanliness of the beds, making them a standout feature in guest experiences.
The Holiday Inn Hotel & Suites St. Catharines-Niagara, an IHG Hotel, generally receives positive feedback for its cleanliness and comfortable accommodations. Many guests have praised the cleanliness of both the rooms and common areas, appreciating the comfortable beds and pillows. The hotel’s location is frequently highlighted as a plus, providing easy access to Niagara Falls while avoiding the busier tourist areas.
However, some guests have noted inconsistencies in the cleaning standards. Instances of mold in bathroom showers and unclean carpets were mentioned, along with occasional issues of inadequate room cleaning. There were also reports of social areas not being cleaned frequently and disturbances from noisy guests in the hallways. Despite these concerns, positive remarks about the friendly and nice staff and the well-maintained property, indicate that many guests had a satisfactory experience.
The Holiday Inn Hotel & Suites St. Catharines-Niagara boasts a commendable reputation for its staff, as reflected in numerous guest reviews. The front desk team is consistently described as helpful, friendly and welcoming, ensuring guests feel at ease from the moment they arrive. Many guests have highlighted the top-notch quality of the staff, noting their accommodating and wonderful nature. The restaurant staff also earn praise for their professionalism and assistance. While one review suggested that the information provided at check-in could be improved, overall, the staff receives high marks for their politeness and fantastic service, contributing significantly to the comfort and hygiene of the hotel.
The pool at the Holiday Inn Hotel & Suites St.Catharines-Niagara offers a mostly positive experience for guests with many appreciating its cleanliness and the fact that it is heated. The indoor pool is a highlight for families who enjoy additional activities like arcades. However, there are some concerns about maintenance, as some guests found the pool area not well kept, mentioning issues such as dirt, rust and a film on the water. On some occasions, the pool and hot tub were closed due to renovation, disappointing those who looked forward to using these amenities. Despite these maintenance issues, the pool remains a popular feature among guests, especially when not crowded with unattended children.
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Location
The hotel is described as very clean with excellent customer service. Guests find it easy to reach from the highway and it offers ample on-site parking. The nearby quality restaurants and variety of bars add to the appeal for both solo travelers and families. Proximity to local events, St. Catharines beach and Niagara-on-the-Lake also enhances its attractiveness.
Overall, the location is highly regarded for its convenience and the diverse options it offers, ensuring a comfortable and enjoyable stay for guests.
Breakfast
However, some guests noted limitations with the breakfast offerings. There were comments about the paucity of choices with specific mention of insufficient options for children and no vegetables available. Additionally, there seemed to be confusion and dissatisfaction regarding the inclusion of breakfast with the room booking, as several guests found out late that only a limited number of breakfasts were included. Others were disappointed that breakfast was not automatically included with their stay and had to make reservations for the complimentary breakfast.
Overall, while the breakfast gets commendations for its taste and value from many guests, there are notable constraints regarding the variety and the booking conditions that guests experienced.
Rooms
Suites are particularly appreciated for their layout and proximity to local attractions, including quick access to Niagara Falls and the lake. Comfort is further enhanced by features such as comfy couches and well-maintained amenities.
Although most rooms are clean and pleasant, some feedback indicates a need for improvements in cleanliness and room upkeep. Comments about dim lighting and outdated appearances suggest that some rooms could benefit from renovations.
Guests have also pointed out a few inconveniences, such as minor maintenance issues with TV USB connections and coffee makers. Additionally, noise can be an issue during events like hockey tournaments, affecting the overall experience.
Parking is another positive aspect with plenty of available space. While some find the room sizes adequate, others note discrepancies in expected versus actual room sizes with a few describing them as cramped.
Overall, the hotel receives favorable reviews for its comfortable and well-equipped rooms, strategic location and friendly staff, though there is room for minor improvements.
Beds
Cleanliness
However, some guests have noted inconsistencies in the cleaning standards. Instances of mold in bathroom showers and unclean carpets were mentioned, along with occasional issues of inadequate room cleaning. There were also reports of social areas not being cleaned frequently and disturbances from noisy guests in the hallways. Despite these concerns, positive remarks about the friendly and nice staff and the well-maintained property, indicate that many guests had a satisfactory experience.
Staff
Pool
Yes, Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG.
Yes, Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG.
Yes, Holiday Inn Hotel & Suites St.Catharines-Niagara by IHG has a gym.
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