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Summary of reviewsHôtel Juantorena, situated in the tranquil and authentic village of Saint-Etienne-de-Baigorry, boasts an enviable location perfect for exploring the beautiful Basque country. With its position on the GR10 trail, it’s an ideal stop for hikers and outdoor enthusiasts, offering access to riverbanks, scenic mountain views and various walking and motorcycle routes. The hotel's proximity to the village center and nearby beaches also provides guests with delightful routes and the opportunity to visit charming towns.
Guests highlight the simple but spacious rooms, which feature beautiful mountain views and modern amenities, including well-equipped bathrooms. The newly refurbished and clean rooms offer a bright atmosphere and comfortable bedding, making for a cozy stay. For those traveling with bicycles, the hotel also provides excellent storage options.
The breakfast at Hôtel Juantorena receives frequent praise for its hearty and generous offerings. The buffet includes farm yogurts, homemade jams and locally sourced items like brioche and Basque cake, making for a satisfying start to the day. Dining at the hotel’s restaurant is similarly acclaimed with evening meals noted for their excellent quality, regional cuisine and pleasant settings, such as a shaded terrace and open courtyard. Homemade, hearty meals and the availability of a vegetarian buffet cater to various tastes, adding to the appeal of the dining experience.
Cleanliness is a standout feature of Hôtel Juantorena with guests consistently commenting on the meticulous attention to detail. The entire property, from rooms to cupboards, is maintained to an exceptional standard of cleanliness.
The exceptional quality of the staff further enhances the guest experience. The team is frequently described as very friendly, helpful and attentive, contributing to a warm and welcoming atmosphere. The staff’s efficiency, multilingual communication and willingness to assist with various needs, including arranging babysitting services, are highly appreciated.
Parking facilities at the hotel are also positively reviewed with ample, easy-to-navigate spaces, free parking and designated areas for motorcycles providing convenience for guests.
Overall, Hôtel Juantorena offers a well-rounded accommodation experience characterized by a blend of comfort, excellent service and a prime location in the picturesque Basque country. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Hotel with Parking
Small Hotel
Room Types
Quadruple RoomThis room has a flat-screen TV, telephone, free Wi-Fi access and mountain view.
Double RoomThis room has a flat-screen TV, telephone, free Wi-Fi access and mountain view.
Triple RoomThis room has a flat-screen TV, telephone, free Wi-Fi access and mountain view.
Single RoomThis room has a flat-screen TV, telephone, free Wi-Fi access and mountain view.
Guest Reviews
8.5
Very Good
Location
Nestled in the peaceful and authentic village of Saint-Etienne-de-Baigorry, Hôtel Juantorena boasts an excellent location perfect for those wanting to explore the beautiful Basque country. Situated on the GR10 trail, it's an ideal staging post for hikers and outdoor enthusiasts. The area offers a variety of routes for walking and motorcycle rides, as well as access to riverbanks and scenic mountain views.
Guests appreciate the hotel's proximity to the center of SEB and nearby beaches, allowing them to take delightful routes and visit other charming towns. The village itself is described as thriving and pleasant with local shops adding to its appeal. The hotel's quiet setting provides a serene atmosphere, yet it remains conveniently close to the city center.
Rooms at Hôtel Juantorena are simple but spacious, featuring beautiful views of the surrounding mountains and lovely showers. The family-run establishment ensures a cozy and welcoming stay, making it a great choice for travelers seeking a balance of comfort and exploration in a beautiful, authentic part of the country.
Breakfast
Hôtel Juantorena frequently receives praise for its breakfast offerings with many guests describing them as very good, hearty and generous. The breakfast is often noted for being complete, varied and satisfying, featuring an excellent buffet that includes farm yogurts and homemade, locally sourced jams. Guests appreciate the quality and quantity provided, often highlighting the luxury nature of the breakfast and the inclusion of items like brioche and Basque cake. Despite a few comments on the presence of industrial cake and some critique of limited options like only baguette and crackers, the breakfast generally receives favorable reviews for being both plentiful and delicious. The combination of a morning meal with views of the mountains further adds to its appeal. Overall, guests seem to enjoy the rich variety and satisfying nature of the breakfast at Hôtel Juantorena.
Dinner
Nestled in an authentic village, Hôtel Juantorena provides a remarkable dining experience that guests thoroughly enjoy. The hotel's restaurant consistently receives high praise for its excellent and delicious evening meals with many reviewers highlighting the exquisite quality and regional cuisine offerings. The luxury dining experience is often complemented by pleasant settings, such as a shaded terrace and an open courtyard under canopies, making dinner both delightful and scenic.
Guests also appreciate the hotel's efforts in offering hearty, homemade meals that add a touch of comfort and authenticity to their stay. The dinner, whether enjoyed indoors or outdoors, appears to be a highlight for many with the terrace being a particularly favored spot. Additionally, the hotel's excellent value for dinner and the availability of a vegetarian buffet cater to a variety of tastes and preferences, ensuring that there is something for everyone.
In summary, dining at Hôtel Juantorena is a well-regarded aspect of the hotel experience. The combination of high-quality food, beautiful dining locations and thoughtful meal preparation makes it a destination where guests are eager to return.
Rooms
Hôtel Juantorena offers a range of rooms that have consistently been noted for their cleanliness and comfort. Guests often mention the rooms being newly renovated or recently refurbished, giving them a fresh and modern feel. The bathrooms, in particular, are highlighted as being modern and well-equipped and in many cases, newly renovated.
While some reviewers mention that the rooms can be on the smaller side, they also note that these rooms are still comfortable and the bedding receives commendation for its comfort. In addition to this, the hotel provides excellent storage options for bicycles, which is a thoughtful touch for travelers with bikes.
Despite a couple of mentions of basic and average rooms, the overwhelming consensus points to a high standard of cleanliness and attentive customer service. Many appreciate the simple yet comfortable interiors with many rooms benefitting from spacious designs, bright atmospheres and large TVs. For those seeking quality without an excess of luxury, Hôtel Juantorena offers a well-rounded accommodation experience.
Beds
The beds at Hôtel Juantorena are frequently praised for their comfort and quality. Guests consistently describe the beds as comfortable with good and well-maintained bedding. New bedding adds to the overall positive sleep experience. Though the bed size is typically 140 cm, guests appreciate the comfort level with many highlighting the nice, comfortable feel.
Cleanliness
Hôtel Juantorena receives high praise for its cleanliness, consistently described as very clean, super clean and impeccably clean. Guests highlight the meticulous attention to cleanliness with rooms noted for being modern, bright and comfortable. The hotel's overall cleanliness—including clean rooms, clean cupboards and daily room cleaning—contributes significantly to a positive guest experience. Although there was a mention of a single negative experience, the overwhelming majority of comments reflect an exceptional standard of cleanliness across the property.
Staff
The reviews of Hôtel Juantorena consistently highlight the exceptional quality of its staff. Guests frequently describe the team as very friendly, helpful and attentive. Many appreciated the warm welcome they received upon arrival, noting the super friendly demeanor and the personal attention they were given. The staff was praised for their efficiency and willingness to assist, from offering good advice to even helping arrange babysitting services. The hotel's friendly owners contribute to an overall warm and welcoming atmosphere, adding to the guests' positive experiences. The ability to communicate in various languages and the charming yet serene environment further underscore the staff's dedication to excellent service.
Parking
Hôtel Juantorena offers a variety of parking options that generally receive positive feedback from guests. The hotel provides ample and excellent parking facilities with many reviewers appreciating the large and easy-to-navigate parking spaces. Free parking is available, adding to the convenience of staying at the hotel. Additionally, there is a designated garage and specific parking for motorcycles, ensuring that all types of vehicles are well-accommodated. Despite a few mentions of small parking areas, guests overall find the parking situation at Hôtel Juantorena satisfactory and convenient.
No, Hôtel Juantorena doesn't have any pool.
No, a spa isn't available at Hôtel Juantorena.
No, Hôtel Juantorena doesn't allow dogs.
Yes, parking facilities are available at Hôtel Juantorena.