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Summary of reviewsAppart’City Confort Nantes Ouest Saint-Herblain receives high praise for its prime location, offering easy access to a variety of amenities and attractions. Situated near the Zénith, it is ideal for concert-goers and boasts excellent connectivity to the city center via a nearby tram stop. Guests appreciate the proximity to the Atlantis shopping center, restaurants, cinemas and the convenience of free parking. The tranquil environment, airport proximity and helpful, 24/7 available staff enhance its appeal for both short and extended stays.
The breakfast service receives mixed reviews. Many guests find it hearty, complete and good value for money with a variety of fresh items. However, some feel it lacks variety or is a bit pricey with occasional comments about logistical issues such as long waits and understaffing. Despite these notes, the ambiance and service generally contribute positively to the experience.
The spacious, well-equipped rooms at Appart’City Confort Nantes Ouest Saint-Herblain are ideal for families and groups. The rooms are clean, comfortable and feature conveniences like kitchenettes. Most guests appreciate the cleanliness and pleasant atmosphere, though some point out areas needing refurbishment and better maintenance, particularly regarding stained carpets and outdated decor.
Mixed reviews also apply to cleanliness. Many guests commend the hotel's general cleanliness of both rooms and common areas, but some cite issues with stained carpets, dirty walls and lingering odors. These highlight inconsistencies in housekeeping and a need for more rigorous cleaning standards.
The staff is often praised for their professionalism, friendliness and helpfulness. Positive interactions with the welcoming and attentive reception team are frequently mentioned, contributing significantly to a positive guest experience. The staff's round-the-clock availability and courteous service further enhance the hotel’s reputation.
Wi-Fi services receive a mixed bag of feedback. While the availability of free Wi-Fi is appreciated and generally functions without significant issues for basic use, some guests report variability in signal strength and additional charges for in-room internet access.
Parking at the hotel is another well-reviewed feature, offering free, secure options both outdoors and underground. Guests find the parking to be conveniently accessible and generally ample, though some mention the parking spaces are small and narrow and availability can be an issue during peak times.
Comfortable main beds are commonly highlighted in positive reviews, contributing to a restful sleep. However, the sofa beds garner less favorable feedback with complaints about their comfort and suitability.
The hotel’s three-star rating is deemed appropriate by most guests, who appreciate the relatively well-presented apartments, warm welcome and cleanliness. However, some note that upgrades in furniture and maintenance are needed.
Accessibility features are generally appreciated, including accessible rooms and convenient public transportation links. Nonetheless, the small, occasionally damaged elevator and clutter in accessible parking areas are frequent concerns.
Lastly, Appart’City Confort Nantes Ouest Saint-Herblain is praised for its dog-friendly policies, allowing pets without additional fees. While some maintenance issues are noted, the overall sentiment is positive for travelers with pets, highlighting the hotel’s convenience and pet-friendly amenities.
Overall, Appart’City Confort Nantes Ouest Saint-Herblain provides a convenient, comfortable and welcoming stay with a few areas needing attention to fully meet guest expectations. Show more
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Categories
Aparthotel Taking Steps Towards Sustainability
This Appart'City location is listed by the provider as having an 'Eco-label', indicating a commitment to environmental practices.
Dog Friendly Aparthotel
This aparthotel is pet-friendly.
Aparthotel with Parking
The aparthotel provides parking facilities for guests. The availability of parking, combined with other amenities, is suitable for extended stays.
3-Star Aparthotel
This aparthotel provides a comfortable stay. It is located in Saint-Herblain and offers essential amenities. The property is suitable for longer stays with apartment-style living.
Accessible Aparthotel
Room Types
Double StudioStudio with a double bed.
One Bedroom Apartment2-room apartment with a separate bedroom.
Two bedrooms apartmentThis duplex apartment features an LCD TV
Superior One Bedroom ApartmentThis apartment features an LCD TV
Guest Reviews
7.5
Good
Location
Conveniently located near the heart of Nantes, Appart’City Confort Nantes Ouest Saint-Herblain boasts an enviable position, offering easy access to a range of amenities and attractions. The hotel is situated near the Zénith, a popular venue for concerts and events, making it an ideal spot for attendees. The proximity to public transportation, including a tram stop just a few minutes away, ensures smooth connectivity to the city center, which can be reached in about 20 minutes.
Guests appreciate the easy access to a large commercial area, featuring the Atlantis shopping center, numerous restaurants, cinemas and even Ikea, all within walking distance. The location also offers the convenience of nearby free parking, a significant advantage for those driving. Additionally, the proximity to the airport, just a short drive away, adds to the hotel’s attractiveness, particularly for travelers on a tight schedule.
The tranquil environment around the hotel provides a calm retreat, while its strategic location allows guests to explore both the bustling city life and nearby attractions effortlessly. The staff's welcoming demeanor and 24/7 availability further enhance the staying experience, making Appart’City Confort Nantes Ouest Saint-Herblain a preferred choice for both short and extended stays.
Breakfast
Guests at Appart’City Confort Nantes Ouest Saint-Herblain have varied opinions about the breakfast offered at the hotel. Many reviewers praised the breakfast, describing it as very good, hearty, complete and offering good value for money. The breakfast is noted for its variety and freshness with several guests appreciating the quality and selection of items available.
However, some guests felt that the breakfast, while satisfactory, was somewhat lacking in variety and a few mentioned that it was not sufficient or complete to their taste. Despite positive comments about the overall quality, several guests remarked that the breakfast was a bit expensive, given the limited choices on offer.
There were also mentions of logistical issues, such as long waits for buffet items due to low staffing levels and some complaints about specific incidents, like having to pay for breakfast despite it being included in their booking. Nonetheless, the breakfast room ambiance and the service received generally received favorable comments, contributing positively to the overall experience.
Rooms
Appart’City Confort Nantes Ouest Saint-Herblain offers a variety of spacious and well-equipped accommodations, making it a solid option for family or group stays. Guests frequently appreciate the ample room size and the functionality of the apartments, noting they are comfortable and often include convenient facilities like a kitchenette. Many reviewers mentioned the cleanliness of their rooms and the pleasant atmosphere with some rooms also providing a relaxing view of a small lake.
The accommodations generally receive positive remarks for their comfort, soundproofing and the helpfulness of the staff. The hotel's strategic location close to the airport and restaurants is another plus for many guests.
However, several aspects need improvement. Some rooms show signs of wear and tear, such as stained carpets and outdated decor. Complaints about cleanliness issues, including dirty windows and lingering odors, have been noted. Certain amenities like the sofa beds and air conditioning are also mentioned as needing upgrades. Despite these drawbacks, the overall spaciousness and convenience of the rooms make Appart’City Confort Nantes Ouest Saint-Herblain a practical choice for travelers, particularly those traveling with family.
Beds
Nestled in a cozy and comfortable environment, Appart’City Confort Nantes Ouest Saint-Herblain offers a mixed bag of experiences when it comes to their bedding. Many guests laud the main beds for their comfort and cleanliness, emphasizing how they contribute to a restful and undisturbed sleep. The beds are praised for their comfortable mattresses and quality bedding with some rooms featuring large, king-sized beds and double pillows that elevate the comfort level.
However, the reviews also reveal some inconsistencies, particularly with the sofa beds. Several guests noted that the sofa beds are often uncomfortable and in need of replacement with issues ranging from squeaky mattresses to being only suitable for children. Concerns were also raised about some mattresses being too soft or too firm, demonstrating a varied reception amongst the guests.
Despite these hiccups, the overall sentiment points towards a comfortable stay, especially if using the main bed. The family rooms are described as cozy and the bedding quality is frequently highlighted as good. Nonetheless, for those relying on the additional sofa beds, the experience might not be as seamless.
Cleanliness
The 'Appart’City Confort Nantes Ouest Saint-Herblain' has received mixed reviews about its cleanliness. On the positive side, many guests have praised the hotel for its overall cleanliness. Phrases such as "clean rooms," "very clean place," "impeccable cleanliness," and "clean and spacious" frequently appear, highlighting that several guests found their rooms and the common areas to be well-maintained. The cleanliness of the bathrooms and the neatness of the apartments also received positive remarks.
However, some reviews highlight significant issues, especially concerning the conditions of the carpets and walls. Phrases like "stained carpet," "dirty walls," and "unsanitary room" were mentioned multiple times, indicating that certain areas of the hotel need attention. Guests noted unpleasant smells, ranging from sewage and cigarette odors to musty and dusty environments, which detracted from their experience. The presence of old, dirty and stained carpets particularly stood out as a recurring problem.
In summary, while many guests appreciated the clean and comfortable aspects of the hotel, there appear to be notable inconsistencies in housekeeping and maintenance, especially related to the carpets and walls. These issues suggest that some areas require immediate refurbishment and more rigorous cleaning standards to meet guest expectations fully.
Staff
The staff at Appart’City Confort Nantes Ouest Saint-Herblain have received strong praise from guests for their helpfulness, professionalism and friendliness. The reception team, in particular, is frequently highlighted for being welcoming and attentive, available at any time and always present to address guests' needs. Numerous reviews emphasize the courteous and efficient nature of the staff with several mentioning specific instances where staff were responsive to requests and accommodating during extended stays.
Guests appreciated the warm and pleasant service they received, noting the exceptional reception experience upon arrival. The consistent mentions of smiling, friendly and professional behavior illustrate that the staff create a welcoming atmosphere, contributing to the overall positive impression of the hotel. Additionally, the reception operates 24/7, ensuring guests always have assistance when needed and this round-the-clock availability added to the high level of satisfaction.
The hotel's value for money is another recurring theme, suggesting guests feel they receive excellent service for the price paid. Coupled with the hotel's clean facilities, convenient location with good public transportation links and special amenities like laundry services, these positive staff interactions significantly enhance the guest experience at Appart’City Confort Nantes Ouest Saint-Herblain.
Wi-Fi
The experience with the Wi-Fi at Appart’City Confort Nantes Ouest Saint-Herblain appears to be mixed but generally leans towards positive aspects with a few notable complaints. The hotel offers free Wi-Fi, which is a positive feature appreciated by many guests. Some found the Wi-Fi signal to be decent and functional without significant issues, making it a reliable option for basic internet use. The welcome at the hotel is good and guests also benefit from free parking.
However, there are recurring comments about the Wi-Fi signal being variable with some guests experiencing slow connections and limited bandwidth, especially for streaming. Several guests faced issues such as the Wi-Fi not being available when needed or not working properly. There is also feedback about additional charges applying for in-room Wi-Fi usage, indicating that the free Wi-Fi might only be accessible in certain areas like the reception desk.
In summary, guests generally appreciate the availability of free Wi-Fi at Appart’City Confort Nantes Ouest Saint-Herblain, though its performance can be inconsistent. While some have found it to work perfectly, others have faced challenges with connectivity and additional costs for in-room access.
Parking
The parking situation at Appart’City Confort Nantes Ouest Saint-Herblain receives praise for its accessibility and security. Guests appreciate the free parking option, which includes both outdoor and underground secure spaces, some of which are monitored for added safety. The hotel's location is ideal with parking spaces available directly at the property, which is notably convenient for travelers arriving from the nearby airport, just ten minutes away.
Many find the parking's value for money to be excellent, noting the ease of access at any time. Despite some concerns about the size of the parking spaces being small and narrow, the high capacity of the parking lot generally meets the needs of guests. However, there are occasional mentions of difficulties finding a parking spot during peak times and some guests reported a nominal fee of 3 euros for parking.
Overall, the secure, accessible and free parking options are seen as significant advantages, complemented by the convenient location near Nantes city center and paid private parking alternatives for those seeking additional security features.
3 Star
The Appart’City Confort Nantes Ouest Saint-Herblain rates as a three-star establishment and it generally meets the expected standards for this category. Business travelers will appreciate the conference rooms and business amenities, which simplify their stay. While some guests found the hotel expensive for the service and facilities provided, others highlighted the good experience consistent with its three-star rating.
The hotel offers a comfortable room and a relatively well-insulated environment. The studio-hotel concept, including a kitchen, is particularly appreciated, making it a good space to relax with family. Guests have also praised the warm welcome and cleanliness of the well-presented apartments. Despite a few concerns about outdated furniture and some maintenance issues, the overall service and facilities align with the expectations of a three-star hotel.
In summary, it provides a standard three-star experience with its fair service and basic amenities, proving to be a solid choice within its category.
Accessible
Appart’City Confort Nantes Ouest Saint-Herblain receives positive feedback for its accessibility features, making it a suitable option for guests with disabilities. The establishment is noted for its accessible rooms and spacious, functional units, ensuring ease of movement. Guests appreciate the accessible parking spaces and secure, underground parking, though they note these can be cluttered with bicycles and broken appliances.
Public transportation is conveniently close with a tram stop right in front of the property and a straightforward connection from the train station via tramway line 1. This location is also relatively near to the airport, adding to the overall accessibility.
However, there are some drawbacks. The hotel's elevator is frequently mentioned as problematic—being too small and occasionally damaged—which can make certain areas less accessible and impact room temperatures negatively.
Despite these issues, the establishment remains clean, calm and comfortable with well-laid-out studios and comfortable beds contributing to a positive stay.
Dog Friendly
The Appart’City Confort Nantes Ouest Saint-Herblain is a dog-friendly hotel where pets are welcomed with open arms. Guests appreciated being able to bring their dogs without incurring additional fees, as dogs are allowed free of charge. The hotel is conveniently located, making it a practical choice for travelers with pets. Special areas are designated for dogs, catering to their needs during the stay. However, some reviews noted that the establishment could use upgrades and there were occasional issues with cleanliness, including dog furballs on the carpet. Despite these minor drawbacks, the overall sentiment is positive, highlighting the convenience and ease of traveling with pets at this hotel.
No, Appart’City Confort Nantes Ouest Saint-Herblain doesn't have any pool.
No, a spa isn't available at Appart’City Confort Nantes Ouest Saint-Herblain.