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Summary of reviewsLa Quinta by Wyndham St. Louis Westport garners various reactions from its guests with the majority pointing out several positive aspects that enhance their stay.
The hotel’s location is highly praised, being conveniently close to freeways, the airport and important city attractions. It offers a tranquil atmosphere away from the hustle and bustle of downtown yet remains accessible for medical appointments, conferences and entertainment venues. The nearby gas station and EV charging options are appreciated for additional convenience.
Breakfast at the hotel receives mixed reviews. Many guests enjoyed the variety and quality of the offerings, complimenting the friendly service. However, some noted a lack of options, food running out and occasional chaos in the breakfast area, which sometimes diminished the experience.
Regarding the rooms, many guests found them spacious and comfortable with reliable air conditioning and cozy beds enhancing their stay. Nevertheless, inconsistencies in cleanliness and maintenance, including issues with mold, bugs and plumbing, were recurring complaints. While some rooms matched their online descriptions, others fell short of expectations.
Cleanliness throughout the hotel is another area with mixed feedback. While the lobby and some rooms are noted for being clean and inviting, other areas, such as hallways and common spaces, need more thorough cleaning. Specific issues often mentioned include dirty bathrooms, stained carpets and lingering odors.
The staff generally makes a positive impact on guests with many praising their friendliness, helpfulness and efficiency in handling issues. Exceptional service from front desk personnel receives special accolades, though there are occasional reports of unhelpful or slow service.
The WiFi at the hotel appears to be a significant concern with numerous guests reporting weak and unreliable connections, impacting their overall convenience and functionality during their stay.
Fitness facilities are limited, primarily consisting of treadmills without additional equipment or space for workouts. Similarly, the outdoor pool receives mixed reactions—some guests enjoy the clean and sizable pool, while others encounter maintenance issues that detract from their experience.
Families find the hotel accommodating with amenities and services that cater well to children and parents alike. Despite some shortcomings in breakfast offerings, the hotel's safe and welcoming environment, coupled with its pet-friendly policies, makes it a practical family destination.
The comfort of the beds is another area of mixed feedback. Many guests find them very comfortable, contributing to restful nights, while others report issues with bedding quality and comfort.
Overall, La Quinta by Wyndham St. Louis Westport provides a decent value with strategic location and certain satisfactory amenities. However, there is noticeable potential for improvement in areas such as cleanliness, WiFi reliability and breakfast service to ensure a consistently positive guest experience. Show more
Read review summaries for all categories
Categories
Dog Friendly Hotel
This hotel is pet-friendly.
3-Star Hotel
Located in Westport, this hotel offers basic amenities and a convenient location for business travelers. It provides a reliable and affordable option for short stays.
Hotel with Outdoor Pool
This hotel features an outdoor pool, providing a basic amenity for guests looking to relax. It offers convenient access to I-270 and is close to various local attractions.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
King RoomFeaturing a flat-screen cable TV, this room also offers tea and coffee-making facilities.
Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).
Deluxe Double Room with Two Double BedsThis air conditioned king room features a flat-screen cable TV and a private bathroom.
King Room - Disability AccessThis air conditioned king room features a flat-screen cable TV and a bathroom with disability access.
Double Room with Two Double Beds - Disability AccessThis air conditioned king room features a flat-screen cable TV and a bathroom with disability access.
Deluxe King Suite - Non-SmokingProviding free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a coffee machine.
Guest Reviews
6.9
Rated
Location
La Quinta by Wyndham St. Louis Westport is praised for its strategic and convenient location. Guests frequently highlight its proximity to major freeways, making it easy to access and ideal for those traveling further. The hotel is conveniently close to the airport and within a 20-25 minute drive to downtown and other city attractions, including Forest Park and local dining options. The area is described as nice, quiet and safer compared to downtown, accommodating guests with different needs such as medical appointments, conferences and entertainment venues. There is also a handy next-door gas station and EV charging available, adding to its convenience. While the location is slightly far from the city center, it remains highly valued for its accessibility and the tranquility it offers, making it a good choice for both short stays and longer visits.
Breakfast
While staying at 'La Quinta by Wyndham St. Louis Westport,' guests have varied opinions about the breakfast offerings. Many appreciated the breakfast, describing it as good, very good, delicious and sometimes even fabulous. The enjoyable breakfast featured a nice variety, including options like waffles, bread, muffins, eggs, sausage, cereal and other hot meals. Some reviews specifically highlighted the breakfast as a bonus and noted the friendly staff serving it.
However, not all feedback was positive. Some guests experienced dissatisfaction due to limited options, food running out and the need for better stocking. Issues like stale baked goods, cold items and the absence of fresh fruit, meat and gluten-free options were mentioned. There were also remarks about the breakfast area being crowded and chaotic, affecting the overall experience.
The grab-and-go option, influenced by COVID-19 precautions, received mixed reactions; some found it sufficient while others felt it fell short. Timing also played a role with some noting breakfast was served late or ended too early for their liking.
In conclusion, while many guests were pleased with their breakfast experiences at 'La Quinta by Wyndham St. Louis Westport,' others saw room for improvement in quality, variety and service efficiency.
Rooms
La Quinta by Wyndham St. Louis Westport offers a mix of experiences with some guests appreciating aspects of their stay while others encountered several issues. Many visitors found the rooms to be spacious and comfortable, noting that air conditioning worked well and the beds quite comfortable, contributing to a generally restful stay. The hotel's location near various restaurants was also appreciated.
However, cleanliness appeared inconsistent with some rooms being noted for their tidiness and modern look, while others reported significant cleanliness issues, including dirty sheets, presence of bugs, mold and lingering unpleasant odors. Maintenance problems were also frequent, such as leaky tubs, faulty lighting and issues with the doors and plumbing. Several visitors remarked that bathrooms often required more thorough cleaning and updates.
Despite some satisfactory stays where the rooms matched online descriptions, other guests experienced discrepancies, such as misrepresented room features and amenities. Customer service also varied with mentions of both accommodating staff and instances where reported issues were not promptly addressed.
In summary, while the hotel has potential with its roomy and comfortable accommodations, attention to cleanliness and maintenance is crucial to ensure a consistently positive guest experience.
Beds
At La Quinta by Wyndham St. Louis Westport, the comfort of the beds receives mixed reviews from guests. Many visitors appreciate the comfortable beds and great mattresses, reporting that their stays were made pleasant by the cozy bedding. Descriptions of the beds as comfortable, very comfortable and super comfy appear frequently, suggesting that for many guests, the sleeping arrangements were a highlight. The cleanliness of the beds is another positive note with several guests commenting on fresh linens and clean beds.
However, there are several critical voices that express dissatisfaction with the beds being uncomfortable, hard or too soft. Some reviewers mention issues with bed hygiene, including stained sheets and hair. Structural concerns such as springs and wires poking through and even instances of mattress indentations were noted.
It's also worth mentioning that guests found the pillows lacking in comfort, often described as too firm or too small. A few comments highlight that only full-size beds are available and that these were too small for their liking.
To summarize, while many guests at La Quinta by Wyndham St. Louis Westport enjoy a comfortable night's sleep, others encounter issues with bed comfort and cleanliness, indicating room for improvement in consistency and quality of the bedding experience.
Cleanliness
Reviews for La Quinta by Wyndham St. Louis Westport highlight varying perspectives on the hotel's cleanliness, leaving potential visitors with mixed feedback. The property's public areas, such as the lobby, have been described as clean and inviting by several guests. Some rooms were appreciated for being clean, spacious and exactly as pictured online with the properties described as "very clean" and comfortable for a stay.
However, consistent concerns about the overall cleanliness were noted in multiple reviews. Hallways, common areas and even the elevators were frequently mentioned as being dirty with carpets described as stained and unvacuumed. Specific complaints about the rooms included dirty bathrooms, mold, unpleasant odors and unclean sheets. Instances of visible dirt, trash in hallways and insufficient housekeeping services were also pointed out.
Bathrooms particularly seemed to be a recurring issue with several mentions of hair, mold and poor maintenance. Some reviewers mentioned that rooms were not thoroughly cleaned between stays and amenities like towels occasionally appeared unclean. On the brighter side, a few guests appreciated the bathroom's cleanliness and updates.
In terms of staff performance, housekeeping received mixed reviews with some guests finding them courteous and others noting a lack of thoroughness. Public and common areas, aside from the lobby, often received criticism for being messy and in need of a deep clean.
In summary, while there are positive notes about clean areas, comfortable rooms and attentive staff members, sustained issues with overall cleanliness and maintenance suggest a need for significant improvement in housekeeping standards.
Staff
The guest reviews for 'La Quinta by Wyndham St. Louis Westport' provide a varied portrayal of the hotel's staff. Generally, the staff is described in overwhelmingly positive terms. Guests frequently compliment the friendliness, helpfulness and accommodating nature of many staff members with particular praise for the front desk personnel, including Charles, Shaun and Kayla, who were singled out for their exceptional service. Words like friendly, nice and welcoming are common descriptors, indicating that guests often felt well-received and valued.
Housekeeping staff and those at the reception were noted for their polite and professional demeanor. The staff's quick response to issues, such as room mistakes or broken water pipes, was appreciated. Especially touching were comments about the staff going above and beyond, showing genuine care and even being fur baby oriented, which suggests a pet-friendly environment.
However, the reviews also include some negative experiences. Instances of unhelpful, rude and slow staff were mentioned, albeit less frequently. There were specific complaints about the breakfast staff being unwilling and some front desk staff being inattentive. This inconsistency in service suggests that while many interactions with the staff are positive, improvements could be made in ensuring uniform quality of service across all employees.
Overall, it appears that the staff at 'La Quinta by Wyndham St. Louis Westport' generally make a positive impact on guests’ experiences, contributing significantly to the welcoming atmosphere of the hotel.
Wi-Fi
When considering accommodations at La Quinta by Wyndham St. Louis Westport, travelers frequently remarked on the quality of the WiFi. Many reviews indicated weak or unreliable connections with some guests experiencing intermittent signals and challenges maintaining a stable internet connection. There were reports of the WiFi being down entirely at times. These issues seemed to impact various aspects of stay, including job interviews and general convenience for guests requiring internet access. However, there were a few mentions of good WiFi alongside praise for the TV and staff, but overall, most feedback suggested a need for significant improvement in the hotel's internet services.
Gym
La Quinta by Wyndham St. Louis Westport has sparked a variety of reactions from guests regarding its gym facilities. Many guests noted the absence of a gym, highlighting a lack of workout equipment and space for stretching. The fitness room, when mentioned, was described as very small and cramped with only treadmills available and no weights. Overall, guests looking for extensive fitness amenities might find the hotel's offerings limited.
Pool
The pool at La Quinta by Wyndham St. Louis Westport receives mixed feedback from guests. While many appreciated the clean and nice outdoor pool, noting that their kids had fun and that it was a nice bonus to their stay, others encountered issues. Some described the pool as filthy and not very inviting, pointing to problems such as the wood structure around the pool falling apart and the pool being closed during their visit, likely due to a storm. Additionally, a few guests mentioned an insufficient supply of towels with only hand towels provided. Overall, while some visitors enjoyed a clean and decent swimming experience, others found the pool area in need of improvements and maintenance.
Family
Situated in a family-friendly environment, La Quinta by Wyndham St. Louis Westport caters well to those traveling with children. Guests repeatedly mention a sense of safety and satisfaction for their families, complimenting the hotel's welcoming atmosphere. Late check-ins past midnight are handled efficiently, making it convenient for families arriving at odd hours.
Children seem to particularly enjoy the pool facilities, creating moments of excitement and fun during their stay. Housekeeping services receive positive remarks for maintaining a comfortable and clean environment, ensuring a pleasant experience for all family members.
However, the breakfast options leave much to be desired. Multiple reviews highlight the limited and repetitive nature of the continental breakfast, exacerbated by the constraints due to COVID-19, resulting in a grab-and-go format that guests found underwhelming. Despite this, the hotel's pet-friendly policies and accessible rooms on the first floor add to its appeal as a practical choice for family stays. Overall, while there are areas for improvement, La Quinta by Wyndham St. Louis Westport offers a reliable, family-friendly accommodation option.
3 Star
La Quinta by Wyndham St. Louis Westport offers a convenient location and provides adequate basic amenities for its category. Despite some areas requiring updates and repairs—such as dated facilities, stained hotel halls and outdated appliances—the hotel maintains clean and tidy rooms. The overall upkeep of the property might not meet the highest standards of a three-star hotel, but the value for money is well acknowledged by guests.
The staff receives mixed reviews; some guests find them unresponsive, while others commend their politeness and receptiveness to noise complaints. The breakfast experience is generally underwhelming with limited options available.
However, guests appreciate the seamless stay, clear value proposition and overall cleanliness of the rooms. The ease of access and the return of breakfast services add to the appeal, making it a suitable choice for those seeking basic accommodation with good service.
Business
La Quinta by Wyndham St. Louis Westport offers an affordable option for business travelers. Guests found the rooms to be relatively spacious and appreciated the approachable attitude of the front desk attendants. Although the hotel provides a grab-and-go breakfast, it seems that this meets only basic expectations. Some guests enjoyed the ability to extend their check-out time, which was particularly convenient for those attending seminars or conferences. However, aspects such as housekeeping and the cleanliness of facilities require improvement, as noted by some visitors. Overall, the location and essential services cater adequately to business needs but leave some room for enhancement in guest experience.
Outdoor Pool
La Quinta by Wyndham St. Louis Westport has an outdoor pool area that many guests found to be nice, lovely and large. Positive feedback highlights the pleasantness of the pool area, contributing to a welcoming outdoor environment. However, some guests encountered issues like the pool being non-operative, empty and turbid and noted periods when the pool was green or dirty. Additionally, there were mentions of the pool lacking towels and times when it was closed by the night manager.
Dog Friendly
La Quinta by Wyndham St. Louis Westport is well-regarded for its pet-friendly accommodations, allowing guests to bring their dogs without incurring any additional fees or deposits. The hotel has rooms specifically designated for guests with dogs, ensuring convenience for pet owners. However, certain issues such as persistent dog odors in rooms and common areas, including elevators, have been noted in reviews. Some guests mentioned that the scent of dogs lingered on linens and that occasional barking was audible. Despite these drawbacks, the hotel's policy of allowing pets without extra charges makes it a convenient choice for travelers with dogs. Housekeeping standards, while generally effective, varied in addressing the pet-related concerns. Overall, La Quinta by Wyndham St. Louis Westport offers a welcoming environment for those traveling with dogs, though sensitivity to canine scents might be required.
Yes, La Quinta by Wyndham St. Louis Westport has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at La Quinta by Wyndham St. Louis Westport.
Yes, La Quinta by Wyndham St. Louis Westport welcomes dogs.
No, parking facilities aren't available at La Quinta by Wyndham St. Louis Westport.
Yes, La Quinta by Wyndham St. Louis Westport has a gym.