Excelsior Hôtel Spa Sainte-Adèle
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Summary of reviewsExcelsior Hôtel Spa Sainte-Adèle offers a generally positive experience for its guests, particularly lauded for its advantageous location and well-maintained facilities. Situated near key highways and family-friendly attractions, the hotel is an ideal hub for exploring Sainte-Adèle and surrounding areas like Saint-Sauveur and Lake Rond's Jean Guy Caron Beach. The environment, surrounded by serene trees, offers a peaceful retreat, albeit with occasional noise from nearby busy roads. The overall ambiance is quiet and pleasant.
The hotel’s dining options receive high praise with guests enjoying delicious and well-priced meals at the in-house restaurant, especially highlighting the hearty portions and diverse menu. Most diners appreciated the friendly staff and the cozy atmosphere, although occasional slow service was noted. Breakfast, while generally regarded as tasty with professional service, struck some guests as expensive, especially when not included in the room rate.
Room accommodations vary but are mostly described as spacious, comfortable and well-equipped with amenities such as whirlpool baths and fireplaces in certain suites. However, a recurring theme among guests points to a need for updates and better maintenance with some rooms showing signs of aging, such as peeling paint and outdated furniture. Cleanliness is another mixed area, where many guests found their rooms and common areas tidy, but others noted issues such as dust, hair and stains.
The hotel's staff garners considerable positive remarks for their attentiveness, friendliness and professional demeanor, though sporadic complaints about rudeness or unhelpfulness occasionally surface during peak times. Wi-Fi at the hotel gets mixed reviews, often cited as unstable and weak, particularly on the second floor, though it is accessible around the pools.
Spa facilities contribute to a relaxing stay with positive feedback on the indoor and outdoor pools and the overall spa environment. Maintenance issues, particularly with the outdoor spas' water temperature and cleanliness, were noted by some guests. Similarly, the pool areas are appreciated but could benefit from better winter upkeep and less chlorine in the indoor pool.
Lastly, the hotel's amenities such as the tennis courts and parking show room for improvement. The tennis courts require maintenance, while parking is generally convenient and ample with occasional challenges during peak times.
Overall, Excelsior Hôtel Spa Sainte-Adèle offers a satisfying stay with plenty of positive highlights, particularly its location, dining and friendly staff, though certain areas like room updates and facility maintenance could enhance the guest experience further.
Categories
The hotel’s dining options receive high praise with guests enjoying delicious and well-priced meals at the in-house restaurant, especially highlighting the hearty portions and diverse menu. Most diners appreciated the friendly staff and the cozy atmosphere, although occasional slow service was noted. Breakfast, while generally regarded as tasty with professional service, struck some guests as expensive, especially when not included in the room rate.
Room accommodations vary but are mostly described as spacious, comfortable and well-equipped with amenities such as whirlpool baths and fireplaces in certain suites. However, a recurring theme among guests points to a need for updates and better maintenance with some rooms showing signs of aging, such as peeling paint and outdated furniture. Cleanliness is another mixed area, where many guests found their rooms and common areas tidy, but others noted issues such as dust, hair and stains.
The hotel's staff garners considerable positive remarks for their attentiveness, friendliness and professional demeanor, though sporadic complaints about rudeness or unhelpfulness occasionally surface during peak times. Wi-Fi at the hotel gets mixed reviews, often cited as unstable and weak, particularly on the second floor, though it is accessible around the pools.
Spa facilities contribute to a relaxing stay with positive feedback on the indoor and outdoor pools and the overall spa environment. Maintenance issues, particularly with the outdoor spas' water temperature and cleanliness, were noted by some guests. Similarly, the pool areas are appreciated but could benefit from better winter upkeep and less chlorine in the indoor pool.
Lastly, the hotel's amenities such as the tennis courts and parking show room for improvement. The tennis courts require maintenance, while parking is generally convenient and ample with occasional challenges during peak times.
Overall, Excelsior Hôtel Spa Sainte-Adèle offers a satisfying stay with plenty of positive highlights, particularly its location, dining and friendly staff, though certain areas like room updates and facility maintenance could enhance the guest experience further.
Hotel near Ski Resorts
Located in Sainte-Adèle, a town known for ski resorts like Mont Chantecler and Sommet Gabriel, offering access to winter sports.
Hotel with Swimming Pool
As a spa hotel, it is likely to have high-quality pool facilities as part of its wellness offerings. The focus on spa services suggests a relaxing and well-maintained pool area.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Parking
This hotel provides parking facilities for guests.
Hotel with Outdoor Pool
This hotel with a spa includes an outdoor pool among its facilities, allowing guests to combine relaxation and wellness with outdoor swimming.
Hotel with Heated Pool
This hotel provides both indoor and outdoor heated saltwater pools, with the indoor pool and spa accessible year-round. The outdoor pool is heated and available from mid-May to mid-October. It also boasts three hot tubs for relaxation.
Hotel with Spa
Family Friendly Hotel
Hotel with Tennis Courts
3-Star Hotel
Hotel with Indoor Pool
About Excelsior Hôtel Spa Sainte-Adèle
License: 508222
Guest Reviews
Location
The hotel is situated near significant highways like the 15th Avenue and Highway 117, allowing for straightforward access and short travel times around Sainte-Adèle and beyond. This proximity to Montreal and local sites further enhances its appeal for visitors intending to explore the broader region.
Guests particularly enjoyed the serene, tree-surrounded environment which provides a peaceful atmosphere, despite some noting occasional noise due to the hotel's closeness to a busy road. Many visitors highlighted the pleasantness of the location with a beautiful landscape view and appreciated the quiet ambiance.
In addition to its prime location, the hotel is praised for its well-maintained facilities, including heated swimming pools and an outdoor spa, which enhance the overall stay experience. The courteous staff and comfortable accommodations further add to the hotel's charm, ensuring a Satisfying visit for various travelers. While some reviews pointed out the lack of immediate walkable attractions beyond 'Au pays des merveilles,' the overall consensus remains positive regarding the locality and accessible services.
Breakfast
In terms of service, some reviewers mentioned that there were good and professional staff who contributed positively to their breakfast experience. However, not all feedback on the service was positive, as a few noted inexperienced staff and occasions of poor service.
Pricing was another point of discussion among guests. While many found the breakfasts to be affordable and appropriately priced, others felt that certain items, such as toast, were a bit expensive. Some reviewers were also disappointed that breakfast was not included in their room rate and expressed concerns over the high cost of the breakfast overall.
The variety and options available for breakfast received mixed reviews; while some appreciated the dishes offered, others found the selection limited. Despite a few negative experiences, the overall sentiment is that the breakfast at Excelsior Hôtel Spa Sainte-Adèle is well-regarded for its quality and taste.
Dinner
Amadeus, the hotel's restaurant, is often mentioned for its delicious and well-prepared dishes. Guests frequently commend the diverse menu and the satisfying, flavorful meals, from robust dinners to delightful lunches. The restaurant stands out for its affordability while maintaining superb food quality, making it a go-to spot for a tasty, yet budget-friendly dining experience.
The overall atmosphere and service at the restaurant also receive positive feedback. Many diners appreciate the kind and friendly staff with the service being described as amazing despite occasional mentions of slow service. The ambiance, combined with the good food, adds to the pleasurable dining experience.
While there are a few critiques, such as higher prices for certain items and occasional slow service, the overall consensus tilts heavily towards satisfaction. The restaurant's fantastic dining room and appealing patio further enhance the dining experience, making it a recommended part of any stay at the Excelsior Hôtel Spa Sainte-Adèle.
Rooms
However, the hotel is not without its drawbacks. Numerous reviews mention that the rooms, while clean and spacious, are outdated and could benefit from renovations to update the decor and furnishings. Issues like noisy air conditioning, poor room insulation and minor maintenance problems such as peeling paint, broken fixtures and dirty carpets were common points of criticism. Additionally, some guests reported problems with the room's cleanliness upon arrival and the inefficiency of amenities like the TV or air conditioning units.
Noise is also a concern for some guests, particularly those in rooms near exits, restaurants or facing the road. The lack of elevators in the building can be an inconvenience, especially for rooms on higher floors.
Despite these issues, many guests still find their stay enjoyable due to the spaciousness, comfort of the beds and decent soundproofing in some rooms. The hotel's overall appeal includes its quiet environment, the availability of an onsite spa and restaurant and the relatively good quality-to-price ratio. While the rooms do reveal a need for updates and better maintenance, they remain a reasonable choice for travelers seeking a restful stay with some added amenities.
Beds
However, some guests have encountered issues with the beds, including descriptions of beds being old, worn out or even broken. Complaints mention mattresses that are too soft, sloping or having a noticeable curve in the middle, leading to discomfort and poor sleep quality for some. Additionally, there are remarks about noisy beds and bedding that appears musty or less clean.
The hotel seems to provide a varied experience regarding bed comfort with many guests enjoying a restful sleep on their comfortable mattresses, while others face challenges with worn-out or uncomfortable beds.
Cleanliness
However, the reviews also reveal recurring issues with cleanliness that need attention. Some rooms have been described as not properly cleaned upon guests' arrival, containing dust, hairs and leftover food from previous stays. Stains on the mirrors, carpets and other surfaces have been reported, along with moldy silicone sealants in bathrooms and urine around toilets. The cleanliness of common areas, such as corridors and pool areas, has also been criticized for dust, spider webs and mold. These inconsistencies suggest that the hotel's housekeeping standards can vary significantly from one stay to another.
Many guests have pointed out that the overall cleanliness leaves something to be desired with some describing it as poor or deficient. Instances of dirty bathroom fixtures, stained carpets and unclean vending machines detract from the positive aspects and indicate areas in need of improvement.
While some guests found the room and hotel generally clean and comfortable, the frequent mention of cleanliness issues suggests that the hotel might benefit from closer attention to detail and more consistent housekeeping to enhance guest satisfaction.
Staff
However, a few reviews mention issues with rudeness or unhelpfulness from certain staff members, particularly at busy or late hours. Instances of poor customer service and miscommunication were noted with some guests feeling unwelcome or ignored. Despite these shortcomings, the majority of reviews emphasize the overall helpfulness and pleasant interactions with the hotel’s personnel, pointing out instances of excellent service and prompt issue resolution.
Thus, while there are sporadic criticisms, the prevailing sentiment is one of a friendly, supportive and accommodating staff at Excelsior Hôtel Spa Sainte-Adèle.
Wi-Fi
Spa
Key amenities such as the indoor and outdoor pools, hot tubs and jacuzzis were frequently praised. The restaurant also received commendations for its delicious breakfast and dinner offerings, adding to the overall enjoyable experience.
However, there are recurring issues with the outdoor spa's water temperature being too cold and jets not functioning properly. Some guests noted maintenance concerns and cleanliness issues with the outdoor spas with a need for more consistent heating and better upkeep. The spas and pool occasionally presented less than ideal conditions, detracting from the otherwise relaxing environment.
In summary, while the Excelsior Hôtel Spa Sainte-Adèle offers a generally pleasant spa and pool experience with highlights in service and dining, there is room for significant improvement in maintenance and functionality of the outdoor spa facilities to meet all guests' expectations fully.
Pool
However, some guests noted concerns with maintenance and cleanliness, especially during the winter months. The indoor pool was often reported as too cold for winter comfort, while others mentioned excessive chlorine levels. The outdoor pool was sometimes crowded and the steps needed de-icing for safety. There were also issues with mold, broken facilities and the presence of hair in the water.
Despite these maintenance concerns, the overall sentiment highlights the pools as a significant aspect of the hotel's appeal with the heated pools and spa installations often being a highlight of the stay. Proper upkeep and management could enhance the experience further for future guests.
Tennis
Parking
Family
However, there are a few caveats to consider. Some guests felt that the price was a bit high for a family of four. There were also mentions of groups of kids being noisy, which could be disruptive for guests seeking a more tranquil stay. Despite these minor drawbacks, children appear to enjoy their time here, especially during events like Spring Break. The pool, in particular, received positive remarks from younger guests.
The hotel's surroundings and structure also cater well to families, although some did note the absence of an elevator and the smaller size of family rooms. For adults without kids, the lively atmosphere might be less appealing as maintaining peace and quiet could occasionally present a challenge. Despite these concerns, many reviews underline that Excelsior Hôtel Spa Sainte-Adèle is ultimately a great choice for families looking for a pleasant and convenient stay.
Ski
3 Star
However, the hotel does reveal its age through various features. The rooms and hallways often appear outdated, underscoring a need for renovation. While the rooms themselves are generally comfortable, issues such as poor soundproofing, lingering smoke odors and inconsistent TV functionality detract from the experience. Moreover, certain basics, like a functional fireplace or sufficient desk space for working, are sometimes lacking.
Dining at the hotel's restaurant can be hit or miss with some guests pointing out the slow service and disappointing food quality. Connectivity issues, especially the slow internet on the second floor, further complicate guests' stays.
Despite these drawbacks, families find the hotel kids-friendly and rooms are noted for their overall coziness. Those seeking a modest, no-frills place to stay might find Excelsior Hôtel Spa Sainte-Adèle meets their needs, but it may fall short for those expecting a bit more luxury or modern amenities.
Heated Pool
Outdoor Pool
However, some guests have noted inconsistencies in maintenance and water temperature. While some find the temperature perfect, others feel it could be warmer, particularly in cooler weather or cooler during the summer. Cleanliness and comfort are generally commended, although occasional comments suggest room for improvement in the pool's upkeep. Overall, the outdoor pool, combined with other wellness amenities, provides a satisfying and relaxing experience for hotel guests.
Indoor Pool
The facilities extend to both indoor and outdoor spaces with guests commending the availability of swimming pools and spas for everyone to enjoy. The indoor pool remains accessible until 10:30 PM, adding convenience for those looking to relax later in the evening. Guests also mention the cleanliness of the indoor pool, stating it is clean, warm and well-maintained.
However, some issues have been noted. A few guests mention the pool area feels outdated with certain facilities being old or broken. There are comments about the need for better cleaning and improved water temperature, particularly during winter. Additionally, the area can feel muddy and there's a noticeable chlorine smell.
Despite these minor drawbacks, the indoor pool is generally well-received, described by one guest simply as wow! The combination of a heated, large pool and an accommodating indoor space makes it a comfortable and enjoyable part of the hotel experience.
Yes, Excelsior Hôtel Spa Sainte-Adèle has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Excelsior Hôtel Spa Sainte-Adèle.
No, Excelsior Hôtel Spa Sainte-Adèle doesn't allow dogs.
Yes, parking facilities are available at Excelsior Hôtel Spa Sainte-Adèle.
No, Excelsior Hôtel Spa Sainte-Adèle doesn't have a gym.
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