Excelsior Hôtel Spa Sainte-Adèle provides a mixed experience for visiting guests, especially concerning its spa facilities. Some positive remarks highlight the appealing and relaxing atmosphere of the hotel’s spa area, both indoors and outdoors with several guests appreciating the clean and comfortable environment. Many visitors enjoyed the whirlpool baths, massages and found the spas to be a wonderful place to unwind.
Key amenities such as the indoor and outdoor pools, hot tubs and jacuzzis were frequently praised. The restaurant also received commendations for its delicious breakfast and dinner offerings, adding to the overall enjoyable experience.
However, there are recurring issues with the outdoor spa's water temperature being too cold and jets not functioning properly. Some guests noted maintenance concerns and cleanliness issues with the outdoor spas with a need for more consistent heating and better upkeep. The spas and pool occasionally presented less than ideal conditions, detracting from the otherwise relaxing environment.
In summary, while the Excelsior Hôtel Spa Sainte-Adèle offers a generally pleasant spa and pool experience with highlights in service and dining, there is room for significant improvement in maintenance and functionality of the outdoor spa facilities to meet all guests' expectations fully.