World > Europe > Bulgaria > Varna > Varna > Hotels in Saints Constantine and Helena > Estreya Residence Hotel and SPA

Estreya Residence Hotel and SPA

Saints Constantine and Helena , Saints Constantine And Helena (Show on Map)

7.3

Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsEstreya Residence Hotel and SPA is often praised for its prime location, offering guests tranquility and proximity to local attractions, such as the beach and cultural sites. The setting is ideal for families and those seeking a peaceful retreat, enhanced by the lush greenery and scenic landscapes. Many guests appreciate the spacious accommodations with picturesque views and commend the friendly staff, contributing to a welcoming atmosphere.

The breakfast service receives mixed feedback; while some guests enjoy the diverse buffet options, including fresh pancakes and salads, others find the menu repetitive and lacking. Likewise, dinner at the hotel generally meets positive remarks for its variety and tasty dishes, complimented by great wine and an enjoyable evening program. However, improvement in food quality and menu diversification is desired.

Rooms are spacious and clean, with guests enjoying the well-maintained facilities, although some furnishings need updating. The hotel’s cleanliness is appreciated in some areas, but inconsistent maintenance in bathrooms and public spaces calls for improvement. While the staff is often noted for their politeness and attentiveness, some guests have experienced occasional lapses in warmth and professionalism.

Wi-Fi services are inconsistent, with good connectivity in select areas but often reported as unreliable throughout the hotel. The spa facilities garner positive reviews for their excellent massages and inviting mineral pools, yet attention to detail in operational consistency remains a focus for enhancement.

The indoor and outdoor pools are frequently praised for their warmth and mineral water, though maintenance issues detract from the experience. The parking facilities are convenient but limited, requiring planning during busy times. Beds receive mixed reviews, with reports of discomfort due to worn-out mattresses and creaking frames.

While Estreya Residence Hotel and SPA offers several features befitting a four-star status, criticisms regarding maintenance and certain service aspects suggest that improvements are needed to fully meet guest expectations.
Show more

Categories

Hotel near The Beach

Located in Saints Constantine and Helena, this hotel offers proximity to the beach. The hotel also features a spa, providing relaxation options after a day at the beach.

Hotel with Spa

This hotel includes 'SPA' in its name and offers a spa and wellness center with facilities such as a sauna, steam bath, and massage services available for guests.

Romantic Hotel

Located in Saints Constantine and Helena, this hotel offers luxurious accommodations and stunning views, perfect for a romantic getaway. Its elegant design, coupled with exceptional service, creates an intimate and charming atmosphere.

Accessible Hotel

This hotel offers wheelchair access and provides dedicated rooms and facilities for disabled guests. It also has a lift for easy movement throughout the property.

Hotel with Outdoor Pool

As a hotel in the Saints Constantine and Helena resort, Estreya Residence Hotel and SPA is expected to feature an outdoor swimming pool for its guests.

Hotel with Indoor Pool

Provides access to an all-year indoor swimming pool with thermal mineral water. This pool is part of the hotel's MediSpa center, offering therapeutic benefits.

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool Outdoor Pool

Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types

Standard Double Room This double room has a balcony, air conditioning and minibar.

One-Bedroom Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with garden views, this suite also offers a seating area and a flat-screen TV with cable channels. The unit has 1 bed and 1 futon.

Single Room This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.

About Estreya Residence Hotel and SPA

License: В1-ЖЗК-150-Б1

Guest Reviews

7.3

Good

Location

Estreya Residence Hotel and SPA boasts a prime location that guests consistently praise for its tranquility and convenience. Nestled close to the center among lush greenery, it offers a serene escape while ensuring easy access to nearby attractions. The hotel is situated just a five-minute walk from the sandy shores, making it ideal for beachgoers, and is a mere ten-minute drive from the city, providing guests with excellent connectivity to urban experiences. Its proximity to the park and local historical sites, including the St. Constantine and Helena Monastery, adds to its allure for those interested in cultural exploration.

Additionally, the surrounding area features various restaurants and shopping centers, enhancing its appeal for visitors looking to explore local cuisine and shopping. The hotel also offers comfortable and spacious accommodations, with many rooms providing picturesque views of both the sea and garden. With its abundant greenery and scenic landscapes, the location of Estreya Residence is perfect for families, as well as those seeking a peaceful retreat while still being near the vibrant resort center. The friendly staff and clean environment further contribute to its reputation as a wonderful place to stay.

Breakfast

Estreya Residence Hotel and SPA receives mixed feedback regarding its breakfast service. Many guests appreciate the tasty and diverse options, noting a generous buffet that successfully caters to different tastes. Fresh-made pancakes, eggs prepared in various styles, and a range of salads and cold cuts seem to be particular highlights. Yet, a number of guests feel the breakfast menu could be improved, pointing out its limited assortment and repetitive nature over several days. Issues such as lukewarm or cold dishes, the use of instant coffee instead of a freshly ground alternative, and occasional reports of inedible fruits were noted. Additionally, certain guests mention dissatisfaction with the quality of sausages and salamis. Despite these criticisms, several reviewers found the breakfast satisfactory overall, noting the hearty choice available and highlighting the enjoyable meal diversity throughout their stay. The breakfast service runs from 8 to 10 am, offering guests a reasonable spread to start their day, complemented by the hotel's clean and comfortable environment.

Dinner

The dinner experience at Estreya Residence Hotel and SPA seems to present a mixed bag, but mostly tilts towards a positive culinary journey. Many guests were delighted with the tasty and delicious offerings, with some hinting at a diverse spread catering to different palates. Diners appreciated the great wine accompanying their meal, and evenings were enjoyable with a delightful program to complement the dining experience.

There were consistent remarks about the abundance and variety of food, with some diners finding the cuisine to be diverse and full of treats and sweets. However, not all reviews were filled with praise. Some guests noted that the quality and variety could be improved, with occasional mentions of monotonous or undiversified selections. The dinner service, which is provided between 6 and 8 PM, left room for more personalized choices, as a few visitors were dissatisfied with what they termed as a small selection or lackluster options.

Overall, it seems that while there are instances where the food fell short of expectations, most guests left satisfied with their dining experience, noting the good quality and variety that catered to multiple tastes.

Rooms

Estreya Residence Hotel and SPA boasts impressively spacious rooms that are sure to catch the eye of any traveler seeking comfort during their stay. Many reviews highlight the abundance of space available, from large rooms that feature balconies and terraces to well-equipped bathrooms with separate bathtubs and showers. Guests often remark on the cleanliness of the rooms, appreciative of the hotel's efforts to maintain tidy accommodations, which contributes to a welcoming environment.

The hotel is situated in a prime location, offering picturesque views that guests can enjoy right from their rooms. The proximity to the beach adds to the appeal, providing convenient access to natural beauty and relaxation. Additionally, the staff at the hotel is noted for their politeness and attentiveness, enhancing the overall experience of a pleasant stay.

Despite the dated furnishings and the occasional need for renovation, the overall ambiance is cozy and discreet, complemented by amenities such as a warm pool and a soothing sauna. Guests can expect a peaceful retreat, thanks to the hotel’s quiet surroundings and well-maintained facilities, ensuring everything needed for a comfortable and restful holiday. While the quality of the beds occasionally falls short of expectations, the overall spaciousness and cleanliness of the rooms make Estreya Residence Hotel and SPA a noteworthy option for travelers in search of ample room and comfort.

Beds

The beds at Estreya Residence Hotel and SPA have received mixed reviews from guests. While some have found the beds to be clean and comfortable, there are frequent reports of issues regarding the quality and condition of the mattresses and bed frames. A significant number of guests have noted that the mattresses are old, worn out, and uncomfortable, leading to poor sleep quality and discomfort in the morning. The creaking of beds seems to be a common problem across multiple rooms, suggesting a widespread issue that requires attention. Additionally, some guests have mentioned that while the bed linens are clean, they show signs of being worn and discolored. Despite some reports of memory foam mattresses, the overall feedback indicates that many of the bedding components need updates to enhance guest comfort.

Cleanliness

Upon reviewing the guest experiences at Estreya Residence Hotel and SPA, cleanliness appears to be a mixed bag, revealing both commendable aspects and areas needing attention. Many guests enjoyed clean and comfortable beds, praising the overall spaciousness and comfort of the rooms. The hotel's mineral water pool was also highlighted for its cleanliness and inviting warmth, contributing positively to the guest experience.

However, there are notable critiques concerning the condition of bathrooms throughout the hotel, with reports of mold and a lack of thorough cleaning. Public areas, including the dining room and pool, were also pointed out for inconsistent maintenance, sometimes described as not meeting expectations for a 4-star property. Instances of cobwebs, dust, and leftover debris from previous guests were unfortunate aspects some guests encountered.

Efforts to maintain cleanliness appear appreciated but inconsistent. The hotel does receive positive feedback for having clean common areas, but ongoing issues, particularly in the bathrooms, require attention to align guest experiences with the hotel's rating. This feedback suggests that while some aspects of cleanliness meet expectations, there is room for improvement to ensure consistently high standards throughout the property.

Staff

Estreya Residence Hotel and SPA seems to have a mixed reputation when it comes to staff service. On a positive note, many guests appreciate the friendly, polite, and attentive demeanor of the staff. The reception team often stands out for being kind and helpful upon arrival, offering necessary information with a smile. The manager receives praise for clear communication and pleasant interaction. In general, guests find the staff accommodating, caring, and hospitable, contributing to a welcoming atmosphere.

However, the hotel is not without its criticisms. Some guests feel that certain staff members lack warmth and enthusiasm, occasionally appearing bored or indifferent. Language barriers also pose challenges, particularly in the restaurant, where the staff reportedly struggles with Bulgarian. Additionally, issues such as inconsistent towel and linen changes, and some staff members being unprofessional or unfriendly, have been noted. Despite these shortcomings, many reviews highlight the staff’s effort to maintain cleanliness and professionalism. Overall, the staff at Estreya Residence Hotel and SPA make a commendable attempt to ensure guest satisfaction, though improvement in engagement and some services is desired.

Wi-Fi

Visitors to Estreya Residence Hotel and SPA have mixed experiences regarding the Wi-Fi services. While the Wi-Fi is reported to work well in certain areas of the hotel, providing good connectivity in some rooms, there are significant drawbacks. Guests have experienced no Wi-Fi by the pool, a lack of reliable access on the 5th floor, and weak signals in various rooms. The overall internet offering is described as poor, with intermittent connectivity issues affecting usage. It appears that although there is access throughout the hotel, consistency and strength are areas needing improvement to offer a more seamless online experience for guests.

Spa

Estreya Residence Hotel and SPA presents an inviting escape with its well-regarded spa facilities. Guests frequently praise the excellent massage services provided by experienced therapists, making it a standout feature for relaxation seekers. The thermal bath and spa center receive commendations for their quality, highlighted by the availability of a sauna, swimming pool, and fitness area, which add significant value to the overall wellness experience. The mineral water at the hotel is particularly appreciated, contributing to its reputation as a wonderful spa destination.

However, some areas for improvement are noted. While the indoor pool is generally clean and boasts heated water, some guests find it colder than expected. Additionally, the jacuzzi and steam room occasionally experience operational issues, and a few visitors mention an unwelcoming atmosphere in certain spa areas.

Overall, while Estreya Residence Hotel and SPA enjoys positive feedback for its core offerings and friendly staff, attention to detail in maintaining consistent spa experiences could elevate the hotel further.

Pool

The Estreya Residence Hotel and SPA offers both indoor and outdoor pools that are frequently praised for their warmth and mineral water characteristics. Guests appreciated the beautiful and warm indoor mineral pool and the availability of outdoor pool facilities. The pools are generally large, with some noted for their satisfactory cleanliness. While the thermal water in the pools is a highlight, providing a unique bathing experience, there are mixed reviews regarding maintenance. Some visitors found the outdoor pools to be less well-maintained and occasionally dirty, with reports of leaves, algae, and a green hue in the water, contributing to a less appealing atmosphere at times. The indoor pools drew positive comments for their size and warm mineral water, yet some guests experienced cooler temperatures than expected. The pool hours are somewhat limited, closing at 6 PM, which may not suit all preferences for late-day swims. Despite these concerns, the pools remain a significant feature, attracting guests looking for a thermal water experience. A recurring suggestion includes the addition of a free sauna to enhance relaxation options at the hotel. Overall, while the pools offer a pleasant mineral water experience, improvements in maintenance and extended hours could elevate guest satisfaction.

Parking

Estreya Residence Hotel and SPA offers convenient parking options for guests, although there are a few considerations to keep in mind. The hotel provides its own parking facilities, albeit at an additional cost of 10 BGN per day. This parking area features license plate recognition, enhancing security and ease of use. Despite this, the parking lot is noted to be small, which may present challenges in finding an available spot, particularly during peak periods. While some guests found parking easily accessible, others reported experiencing difficulties in securing a space, occasionally having to utilize parking at a neighboring hotel for a fee.

Overall, while the parking situation is manageable and conveniently located near the hotel, it may require some advanced planning for guests to ensure a smooth arrival. Consideration should be given to the limited number of spaces and the possibility of having to park off-site if arriving during busy times.

4 Star

Estreya Residence Hotel and SPA has drawn mixed reviews regarding its four-star status, facilities, and services. Some guests have expressed dissatisfaction, suggesting that the hotel does not meet the standards associated with its star rating. There are mentions of the hotel feeling "tired," with guests noting a noticeable decline in quality compared to previous visits. The food offerings have been criticized, with some suggesting that the variety and quality do not reflect the expectations of a four-star establishment. Additionally, guests have observed that the basic amenities associated with a higher-star hotel are not available.

On the positive side, some reviews mention that certain aspects were up to standard, though specifics were not highlighted. Overall staff performance, especially at the reception, has not been positively received, with a notable lack of transparency and interest mentioned by guests. There is also a language barrier issue, with expectations that more staff would speak the language of the guests, particularly given its Bulgarian setting. The hotel is oriented towards year-round occupancy, though this has not translated into consistently positive guest experiences.

Yes, Estreya Residence Hotel and SPA has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Estreya Residence Hotel and SPA.

No, Estreya Residence Hotel and SPA doesn't allow dogs.

Yes, parking facilities are available at Estreya Residence Hotel and SPA.

Yes, Estreya Residence Hotel and SPA has a gym.

Location Show Map

More Options