Candeo Hotels Omiya

Saitama 35.90315800, 139.62145300 , Omiya-ku Sakuragi-cho 1-401-1 (Show on Map)
8.3
Very Good


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Summary of reviewsCandeo Hotels Omiya stands out as a highly recommended choice for travelers, praised extensively for its prime location, comforting amenities and luxurious feel.

The hotel's prime location is a major highlight, closely situated just a few minutes' walk from Omiya train station, making it very convenient for guests who rely on public transportation. Its proximity to various shopping centers, restaurants and convenience stores adds to the overall appeal. Despite occasional feedback about minor difficulties in locating the hotel or obstructions affecting the view, guests consistently appreciate the modern and clean facilities, including a top-floor public bath offering spectacular views, enhancing the overall experience.

Breakfast at the hotel is also a praised aspect with guests enjoying a wide variety of both Japanese and Western-style dishes. Delicious meals include abundant salad options, delightful croissants and even glimpses of Mt. Fuji from the breakfast venue. Though some found the breakfast price high and faced logistical challenges such as crowded venues and reservation difficulties, the quality and variety generally receive positive feedback.

Guests found the rooms at Candeo Hotels Omiya notably spacious and well-designed, featuring modern decor and large windows that enhance the luxurious feel. Comfortable beds, effective soundproofing and thoughtful amenities create a restful environment. Although there were minor mentions of maintenance issues and occasional lack of specific amenities, the overall sentiment is very favorable.

Cleanliness is a strong suit of the hotel with guests frequently commending the well-maintained and tidy environment. The top-floor public bath offers a clean, luxurious experience, paired with the elegant and stylish design throughout the hotel. Although there were minor issues like occasional dust, the overall positive reviews regarding the hotel's cleanliness and maintenance stand out.

The staff receives positive feedback for their politeness, friendliness and helpfulness. There were remarks about the effective communication, especially from the multilingual staff members. Some guests felt that certain staff members could benefit from better management or more engagement, but the general impression remains positive due to the overall dedication and welcoming atmosphere.

While WiFi service at the hotel received mixed feedback with some pointing out connectivity issues and slow speeds, it did not significantly detract from the overall guest experience. Beds, on the other hand, were consistently praised for their comfort and spaciousness, contributing to restful nights.

In terms of delivering a four-star experience, the hotel impresses with its modern luxury and sophisticated atmosphere. The beautiful public bath, clean and spacious rooms and elegant decor align well with guest expectations of a four-star establishment. The luxurious touch is further emphasized by amenities such as the Sky Spa, adding to the serene and upscale feel of the entire property.

In summary, Candeo Hotels Omiya offers a luxurious and comfortable stay, bolstered by its strategic location, diligent cleanliness and high-quality amenities, making it a favored choice for travelers seeking a blend of modernity, convenience and comfort.
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4-Star Hotel
This modern hotel is well-located near the train station, offering convenience and comfort. It features a sauna and hot tub for guests to relax.

Room Types
Queen Room The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, an electric kettle, a sofa and a carpeted floor. The unit offers 1 bed.

Superior Queen Room The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, an electric kettle, a sofa and a carpeted floor. The unit offers 1 bed.

King Room The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, an electric kettle, a sofa, a carpeted floor and a flat-screen TV. The unit has 1 bed.

Twin Room The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room offers air conditioning, an electric kettle, a sofa, a carpeted floor and a flat-screen TV. The unit has 2 beds.

Superior Triple Room The spacious triple room provides air conditioning, an electric kettle, as well as a private bathroom featuring a bath and a shower. The unit offers 3 beds.

Standard Twin Room with Sofa Bed The twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room features air conditioning, an electric kettle, a sofa, a carpeted floor, as well as a flat-screen TV. The unit has 3 beds.

King Room with Sofa Bed The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This double room is air-conditioned and features a flat-screen TV, an electric kettle, a sofa and a carpeted floor. The unit offers 2 beds.

Queen Room for Single Use The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room features air conditioning, an electric kettle, a sofa, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.

Room Selected at Check-In The twin/double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin/double room offers air conditioning, an electric kettle, a sofa, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

King Room for Single Use The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This double room is air-conditioned and has a flat-screen TV, an electric kettle, a sofa and a carpeted floor. The unit has 1 bed.

Corner King room The unit offers 2 beds.

Room Selected at Check-In The unit has 2 beds.

Guest Reviews
8.3
Very Good
Location
Candeo Hotels Omiya receives high praise for its prime location, repeatedly highlighted by guests for its proximity to Omiya train station—a mere few minutes' walk away. This accessibility makes it particularly convenient for travelers relying on public transportation. The hotel is situated near multiple shopping centers, restaurants and convenience stores, adding to the overall convenience of the location. Guests also appreciated the hotel's modern and clean facilities, which include a public bath on the 14th floor. The ease of access to major attractions and amenities such as the Saitama Super Arena and various department stores further enhances the appeal. Despite some minor mentions of the hotel being slightly hard to locate or the presence of a large building affecting the view, the general consensus remains overwhelmingly positive. The hotel's advantageous location near the station, combined with modern amenities and cleanliness, makes it a preferred choice for visitors to the area.

Breakfast
The breakfast experience at Candeo Hotels Omiya receives high praise from numerous guests, many highlighting the delicious taste and wide variety of both Japanese and Western-style dishes. The inclusion of breakfast in room packages is frequently appreciated. Guests enjoy abundant salad options and delightful croissants, among other delicacies. The breakfast venue, often crowded, offers impressive views with some diners even catching a glimpse of Mt. Fuji.

The quality of the food garners positive feedback with specific mentions of yummy rice, bread and extensive vegetable options. Despite these commendations, some guests note the high price of breakfast, mentioning that it could be considered expensive for the offerings provided. A recurring minor complaint is the limited variety and the repetitive menu.

Several reviews point out logistical challenges, such as difficulty in reserving breakfast slots, long waits, crowded venues and the proximity of tables which might affect the dining experience. Nonetheless, guests largely feel satisfied with the overall quality and variety of the breakfast and many recommend including it in your stay for a fulfilling start to the day.

Dinner
Candeo Hotels Omiya offers a quiet and pleasant setting with limited dining options on-site. Guests can find a variety of meals at the Ginger Beach restaurant located downstairs, which received frequent visits due to its decent variety of meals, delicious wine and appetizers. However, there is no dinner or lunch service within the hotel itself, leaving guests to frequent nearby restaurants or rely on convenience store snacks. While breakfast is available, some found it not worth the price. Additionally, snacks and alcohol available at the front desk received positive feedback for their taste. Overall, while the meals at the on-site restaurant are enjoyable, the lack of dinner options and variety within the hotel may necessitate exploring the surrounding area for more dining choices.

Rooms
Candeo Hotels Omiya boasts rooms that are consistently praised for their spaciousness, cleanliness and modern design. Many guests were pleasantly surprised by the size of the rooms, which are larger than typical Japanese standards. The rooms feature large windows that enhance the luxurious and open feel, often accompanied by comfortable furnishings such as double beds, sofa beds and a sense of cleanliness and style throughout.

The contemporary decor and thoughtful amenities frequently leave a positive impression with the hotel's functional and calming color schemes adding to the comfortable atmosphere. Many rooms include spacious bathrooms and large TVs and some come with lovely views of the surrounding area. Guests also appreciated the quiet ambiance and effective soundproofing, allowing for a restful stay.

However, not all feedback was solely positive. A few guests found the rooms smaller than their expectations and noted occasional maintenance issues, such as grease marks on windows, stained carpets and a lack of adequate closet space. Some reviews pointed out specific inconveniences like no desks for working, poorly positioned electrical outlets and instances where amenities like blankets were unavailable upon request.

Despite these minor setbacks, the overall sentiment remains favorable, highlighting the hotel's beautiful and newly designed rooms, comfortable beds and well-maintained facilities. The unique rooftop bath and the view from the higher floors added an extra layer of enjoyment to the guests' experience. The hotel’s convenient location near Omiya Station also received commendations for shopping and transport links.

Beds
Candeo Hotels Omiya has earned praise for its beds, which guests frequently describe as comfortable, spacious and conducive to a good night's sleep. Visitors lauded the excellent bedding, including king and queen-sized beds, which were spacious enough for two people. The comfortable and sometimes fluffy mattresses and pillows stood out with some guests noting they slept better here than at other hotels. The clean, well-kept rooms complemented the overall sleeping experience.

The hotel offers various bed options, including twin, triple and sofa beds, which were generally described as comfortable. Guests found the beds in the King rooms particularly favorable and appreciated the ample living space provided. Most reviews noted the beds had the right level of firmness, although a few guests mentioned issues with softness, hardness or specific odors.

In summary, Candeo Hotels Omiya seems to provide a consistently pleasant sleeping experience, largely attributed to their well-maintained and comfortable beds, making it an excellent choice for a restful stay.

Cleanliness
Candeo Hotels Omiya consistently receives high praise for its exceptional cleanliness. Guests frequently commend the hotel for being clean, tidy and beautifully maintained. The rooms are often described as very clean, new and innovative, creating a comfortable and refreshing environment. The spacious rooms and facilities, including the public bath, are highlighted for their cleanliness and well-maintained appearance.

The public bath particularly stands out, offering a clean and luxurious experience. The top-floor spa provides a sense of spaciousness and tranquility, matched by the overall elegant and stylish design of the hotel. Guests appreciate the thorough upkeep of both rooms and common areas, which enhances their stay.

While minor issues such as occasional dust and water stains on some surfaces are noted, these are exceptions rather than the norm. The hotel's luxurious feel, combined with its modern amenities and attentive service, ensures an overall positive experience. Many guests express their eagerness to return, emphasizing the cleanliness and comfort that make Candeo Hotels Omiya a preferred choice.

Staff
The staff at Candeo Hotels Omiya has received a wealth of feedback, highlighting a predominantly positive yet occasionally mixed experience. Notably, many guests commented on the politeness, friendliness and helpful nature of the staff, suggesting a generally welcoming atmosphere. Guests appreciated the prompt and clear responses from the reception and front desk teams, as well as the exemplary service provided by the housekeeping and breakfast staff.

The foreign staff, in particular, were often mentioned for their enthusiastic and cheerful demeanor, impressing guests with their Japanese-style hospitality and effective communication skills. The multilingual capabilities of some staff members were also a positive aspect, aiding non-Japanese speaking visitors. Additionally, many reviews noted the high level of dedication and prompt service, such as quickly accommodating special requests and ensuring smooth check-in and check-out procedures.

However, there were a few areas where guests felt improvements could be made. Some reviews pointed out a lack of sufficient explanation during check-in and noted that not all staff members were equally knowledgeable or engaged. A handful of comments mentioned that certain staff members appeared overwhelmed or indifferent and there was occasional feedback regarding the need for better management and more smiles from the staff.

Overall, the staff at Candeo Hotels Omiya are generally praised for their polite and kind service, contributing significantly to a positive guest experience despite a few areas that could benefit from refinement.

Wi-Fi
Candeo Hotels Omiya offers a mixed experience when it comes to their WiFi service. On the positive side, some guests have noted that the Wi-Fi signal is strong in certain areas and was very good during their stay, allowing for smooth viewing of YouTube and other streaming services on the in-room TV. However, a significant number of reviews highlight issues with the Wi-Fi being weak, frequently disconnecting and not very reliable for business use. Several guests mentioned that the internet speed was too slow and that the Wi-Fi signal often dropped or was unstable, impacting their ability to use online services effectively. Although the hotel supports watching YouTube and similar content, the overall consensus is that the Wi-Fi experience could benefit significantly from improvements to maintain a stable and strong connection throughout the property.

4 Star
Candeo Hotels Omiya exudes a sense of modern luxury, precisely aligning with the expectations of a four-star establishment. Guests are frequently impressed by the top-floor bath and the beautiful onsen and sauna facilities, which are described as both spacious and luxurious. The public bath, which includes an outdoor hot spring, receives high praise for its cleanliness and sophisticated atmosphere.

Rooms at the hotel are noted for their comfort and luxurious feel, equipped with large TVs and ample space, presenting a serene and calm interior. Many visitors appreciate the hotel's modern and fully functional facilities, underscored by a consistent, calming color scheme.

While some guests suggest the hotel’s luxury is not overwhelming, this aspect is seen positively as it promotes a comfortable and welcoming environment. The sense of newness contributes to its overall appeal, reinforcing the hotel's commitment to maintaining high standards of service and amenities. Although some reviews hint at an unexpected chain store impression, the overall environment is described as beautiful and coherent with four-star quality.

Despite a few critiques regarding the provision of basic amenities and the service level, the majority of feedback confirms that Candeo Hotels Omiya provides a luxurious experience that meets and even exceeds four-star expectations, making it an attractive choice for travelers seeking a blend of modernity and comfort without the overly lavish constraints.

Luxury
Candeo Hotels Omiya provides guests with an exemplary sense of luxury, creating a memorable stay through its elegant atmosphere and pristine facilities. The overall design and decor exude a refined and stylish ambiance, which many travelers find exceeds the value of the price paid. Rooms are spacious and beautifully decorated with elements such as wood-style walls and bed frames, adding to the sophisticated feel.

The luxurious amenities, including the open-air Sky Spa on the rooftop, offer a serene and glamorous experience with stunning views that enhance relaxation. This spa with its night pool-like setting, is frequently highlighted as a standout feature. Moreover, the entire hotel is noted for its cleanliness and luxurious appearance, fostering a calming and upscale environment that ensures comfort.

Guests frequently praise the hotel’s immaculate lobby and well-designed equipment, which contribute to the rich, luxurious feel of the entire establishment. The scent that drifts through the building adds an extra layer of comfort and luxury. Despite minor critiques regarding the perceived value for price and some functionality issues within the rooms, the majority of feedback emphasizes the exceptional service, good location and the overall high quality of the accommodations.

In summary, Candeo Hotels Omiya offers a luxury experience characterized by stylish interiors, excellent amenities and a clean, relaxing atmosphere, making it a favored choice for discerning travelers.


No, Candeo Hotels Omiya doesn't have any pool.

No, a spa isn't available at Candeo Hotels Omiya.

No, Candeo Hotels Omiya doesn't allow dogs.

No, parking facilities aren't available at Candeo Hotels Omiya.

No, Candeo Hotels Omiya doesn't have a gym.

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