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Summary of reviewsComfort Suites Salem is highly regarded by guests for its convenient and accessible location near Interstate 5 and Oregon Highway 22. This proximity provides easy access to downtown Salem and nearby areas, while its quiet setting ensures a peaceful stay. The hotel is clean and family-friendly with a safe environment and amenities like an indoor heated pool that families find delightful. The overall cleanliness of the rooms and common areas receives consistent praise with guests reporting spotless and well-maintained accommodations.
The breakfast at Comfort Suites Salem offers a variety of hot and cold American dishes, which are generally appreciated for their taste and organization, despite some crowding during peak times. The hotel staff is frequently commended for their exceptional service, friendliness and accommodating nature. Individual staff members, such as Jen and Ronnie, are often recognized for their helpfulness.
Guests find the rooms spacious, modern and comfortable with amenities like a coffee pot, microwave and refrigerator contributing to a convenient stay. The soft sheets and cozy beds receive particularly high marks, although a few guests mentioned minor issues such as the need for updated carpeting. The pool area is another highlight, described as clean and warm with extended hours that allow ample time for relaxation. Families note that children especially enjoy the pool facilities.
Overall, Comfort Suites Salem offers a dependable, comfortable and clean stay, achieving a solid rating around 8 out of 10. While some minor improvements in breakfast offerings and room updates could enhance the experience, the hotel successfully meets the expectations of most guests, who appreciate the balance of affordability and quality service. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel with Parking
This hotel provides parking for guests. It is also praised for its convenient location.
Accessible Hotel
This hotel offers accessible rooms with features such as accessible bathtubs and showers. It also provides wheelchair access and facilities for disabled guests.
3-Star Hotel
This hotel offers suite-style accommodations and a range of amenities. It's a comfortable and convenient option for travelers.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Room - Non-SmokingThis room features a 50-inch flat-screen TV. A microwave, refrigerator, coffee maker and iron with ironing board are provided. A sofa bed is offered as well.
Queen Room with Two Queen Beds - Non-SmokingThis room features a 50-inch flat-screen TV. A microwave, refrigerator, coffee maker and iron with ironing board are provided. A sofa bed is offered as well.
King Suite - Accessible/Non-SmokingThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite features a coffee machine, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.
Queen Room with Two Queen Beds - Accessible/Non SmokingOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible double room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 3 beds.
King Suite Upgrade - Accessible/Non-SmokingThis suite features a hot tub. The suite provides air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a hairdryer.
Queen Room with Two Queen Beds - Accessible/Non-Smoking Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.
Superior King Suite - Non SmokingProviding free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a sofa and a carpeted floor.
Guest Reviews
8.4
Very Good
Location
Comfort Suites Salem boasts a convenient and accessible location that guests frequently commend. Situated near the intersection of Interstate 5 and Oregon Highway 22, it offers easy access to downtown Salem, nearby cities and numerous activities in the area. Despite its proximity to major highways, the hotel is nestled in a quiet area, providing a peaceful atmosphere while still being close to everything visitors may need, including restaurants and the Statehouse.
Guests particularly appreciate the hotel's cleanliness and the amenities, such as an indoor heated pool, which families find enjoyable. The location is also deemed safe with some guests noting its convenience for visiting nearby relatives or specific destinations. While there are occasional mentions of challenging signage, the majority highlight its easy-to-find and prime positioning directly off the freeway.
Breakfast
The breakfast experience at Comfort Suites Salem showcases a blend of variety and satisfaction, though with some room for enhancement. Guests appreciate the range of both hot and cold offerings, which feature a good selection of standard American breakfast items. Many enjoyed the variation in egg dishes from day to day and found the food tasty and well-organized. The breakfast area is noted for its cleanliness and the pleasant demeanor of the staff.
However, the dining space itself can sometimes be crowded, leading to longer waits during peak times. Some guests found the breakfast adequate but wished for more specialty items like nuts and granola. Despite these minor setbacks, the consistent remark is that the breakfast is sufficient to get the day started with many guests highlighting the comfort and convenience it brought to their stay. In summary, the breakfast at Comfort Suites Salem earns positive marks for its variety and quality, even if a few improvements could elevate the experience further.
Rooms
Comfort Suites Salem offers spacious and clean rooms that are perfect for families with ample space to accommodate three adults and two pre-teens comfortably. Guests appreciate the cleanliness and modern feel of the rooms, highlighting the soft and cozy sheets and exceptionally comfortable beds that ensure a good night's sleep. Essential amenities like a coffee pot, iron, TV, microwave oven and refrigerator are readily available, adding to the convenience of the stay.
The hotel strikes a balance between affordability and comfort, maintaining rooms that are both quiet and neat. While some reviews mention the need for minor updates such as new carpeting, the overall impression is positive with the rooms being described as very well-maintained and looking new. Despite a few minor issues like the pool's schedule and bathroom layout, guests generally find the accommodations excellent, complemented by an equally excellent staff. The spaciousness of the rooms and the pleasant pool area further enhance the guest experience.
Beds
Comfort Suites Salem has received numerous positive comments about their beds with many guests praising the high level of comfort they experience. Most reviews highlight the beds as being super comfortable and some guests even rate them as the best they've ever slept on in a hotel. Words like "comfortable" and "comfy" appear frequently with several mentions of the bedding also being super comfortable and providing just the right amount of warmth. However, not all feedback is entirely positive; a few guests found the beds too stiff, uncomfortable or close to the wall. A couple of reviews indicate that the beds felt unstable. Nonetheless, the overall consensus suggests that Comfort Suites Salem provides a restful and cozy sleeping experience for most of its guests.
Cleanliness
Comfort Suites Salem receives high marks for cleanliness with numerous guests highlighting the spotless condition of the rooms and common areas. Reviewers consistently describe the rooms as clean, comfortable and quiet, emphasizing their satisfaction with the well-stocked and well-maintained accommodations. The hotel's carpets and overall environment also receive positive mentions for being fresh and tidy. Guests appreciate the friendly and helpful staff, noting their exceptional customer service. The facility is described as safe, family-friendly and affordable, making it a great choice for travelers seeking a reliable and pleasant stay. While some minor issues with dust and cleaning in corners were noted, the overall feedback emphasizes an impressive level of cleanliness and comfort throughout the hotel. Excellent amenities and a delicious breakfast further enhance the guest experience.
Staff
In Salem, guests of Comfort Suites consistently praise the exceptional staff at the hotel. Reviews highlight the team's kindness and friendliness with many noting the consistently pleasant demeanor of the front desk staff. Specific mentions of individuals, like Jen and Ronnie, emphasize personalized service with guests remarking on their helpfulness, politeness and accommodating nature.
Throughout the entire facility, the staff's positive attitude stands out, being described as excellent, super friendly and very welcoming. This friendly environment doesn't just stop at interactions, as the hotel maintains a high level of cleanliness, contributing to an overall pleasant experience for all visitors. The enthusiasm for the staff at Comfort Suites Salem is evident in guest feedback, solidifying their reputation for providing service that goes above and beyond expectations.
Pool
Comfort Suites Salem offers a pool area that has garnered a lot of positive feedback from guests. Many have described it as very clean, enjoyable and a highlight of their stay. The indoor heated pool, as well as the hot tub, jacuzzi and sauna/steam room, provide a variety of relaxing options. Guests appreciated the extended pool hours from 5 am to 12 am, giving ample opportunity to enjoy these amenities. Families particularly noted that children had a great time in the pool. Despite an isolated incident of the pool not being cleaned promptly after an accident, the overall impression remains positive with clean facilities and friendly staff contributing to a pleasant experience. Additionally, the pool's temperature was noted to be warmer than most others, enhancing the overall comfort for guests.
3 Star
Comfort Suites Salem offers a satisfactory stay with an overall good rating, consistently hovering around an 8 out of 10. The hotel provides a dependable and basic breakfast experience, although some guests felt it could be enhanced with options like nuts and granola for oatmeal and yogurt. Despite the breakfast being described as average, many visitors still rate the facility highly, reflecting a general appreciation for the services and comfort provided. There are minor variations in the scores, indicating different individual preferences and experiences, but on the whole, Comfort Suites Salem tends to meet the expectations of its guests effectively.
Yes, Comfort Suites Salem has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Suites Salem.
Yes, Comfort Suites Salem welcomes dogs.
Yes, parking facilities are available at Comfort Suites Salem.