Eurosalou & Spa
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Summary of reviewsEurosalou & Spa enjoys a strategic and convenient location in Salou, highly praised for its proximity to key spots such as the beach, shopping areas, local restaurants and PortAventura, all usually within a short walk of around 7 to 10 minutes. Guests appreciate the hotel's positioning on a quiet avenue, offering a tranquil environment while still being close to the vibrant center. The family-friendly atmosphere combined with peaceful surroundings and essential amenities like pharmacies and supermarkets makes it a favored spot for both relaxation and exploration.
The breakfast service at Eurosalou & Spa is mostly appreciated for its variety and abundance, featuring a wide selection of sweet and savory items, fresh fruits, hot dishes and pastries. Dining room staff adds to the positive experience with their friendly hospitality, making breakfast a highlight for many guests. Despite occasional issues like malfunctioning coffee machines and crowded dining areas during peak times, the overall sentiment remains positive.
Dinner experiences draw mixed reviews; however, many guests enjoy the good quality and delicious taste of the food, particularly the diverse options including vegan choices. The friendly and attentive staff enhance the dining experience, although there are areas for improvement such as better variety, reduced overcrowding and more efficient replenishment of food.
Rooms at Eurosalou & Spa are generally clean and align with their online depiction. Guests appreciate the spacious balconies, comfortable beds and overall cleanliness. While suites receive high marks for their space and comfort, standard rooms are often seen as small, leading to a cramped feeling. Maintenance issues and lack of certain amenities in some rooms are noted, but daily cleaning and generally modern facilities contribute positively to the overall stay.
Cleanliness is perceived positively by many guests, who commend the clean rooms and tidy bathrooms maintained by diligent cleaning staff. Nevertheless, there are reports of inconsistent room maintenance and occasional oversight in common areas, pointing out a need for more thorough housekeeping practices.
The hotel staff is frequently praised for their friendly and attentive service, contributing significantly to the positive experiences of visitors. The buffet, waiters, bar staff and the animation team receive high marks for their professionalism and amiability, creating a welcoming atmosphere throughout the hotel's dining and recreational areas. The management's proactive approach in resolving issues further underscores the hotel's focus on excellent customer service.
WiFi service at Eurosalou & Spa has mixed reviews with some guests experiencing weak or slow signals, both in rooms and common areas and others mentioning issues with the WiFi password. While the hotel does offer WiFi services, reliability and coverage need improvement.
The spa offers a relaxing experience with commendations for staff friendliness, especially the spa manager Montse. However, additional costs for access and required accessories, along with some maintenance issues, are common complaints. Specific services like body treatments and massages stand out positively despite the drawbacks.
The gym receives mixed opinions; while maintained cleanly, the equipment offerings are basic and often require a fee for access, which could be improved by providing complimentary use for guests.
The pool area is aesthetically pleasing and offers a quiet, relaxing atmosphere, but faces issues such as small size, overcrowding and inconsistent water quality. Guests find it challenging to secure sunbeds and desire better amenities like pool towels. Despite these issues, the pool is generally enjoyed by guests, especially families looking for relaxation.
For families, Eurosalou & Spa provides a welcoming and enjoyable environment with a range of activities and amenities catering specifically to children. Entertainment options such as the children's club and mini disco are well-received and the hotel's location and family-friendly vibe make it an ideal destination for family trips. The super friendly and attentive staff, particularly in the restaurant, further enhance the family's stay experience.
Overall, Eurosalou & Spa offers a favorable combination of location, friendly staff and amenities that contribute to a pleasant stay, particularly for families, despite some areas needing improvement.
Categories
The breakfast service at Eurosalou & Spa is mostly appreciated for its variety and abundance, featuring a wide selection of sweet and savory items, fresh fruits, hot dishes and pastries. Dining room staff adds to the positive experience with their friendly hospitality, making breakfast a highlight for many guests. Despite occasional issues like malfunctioning coffee machines and crowded dining areas during peak times, the overall sentiment remains positive.
Dinner experiences draw mixed reviews; however, many guests enjoy the good quality and delicious taste of the food, particularly the diverse options including vegan choices. The friendly and attentive staff enhance the dining experience, although there are areas for improvement such as better variety, reduced overcrowding and more efficient replenishment of food.
Rooms at Eurosalou & Spa are generally clean and align with their online depiction. Guests appreciate the spacious balconies, comfortable beds and overall cleanliness. While suites receive high marks for their space and comfort, standard rooms are often seen as small, leading to a cramped feeling. Maintenance issues and lack of certain amenities in some rooms are noted, but daily cleaning and generally modern facilities contribute positively to the overall stay.
Cleanliness is perceived positively by many guests, who commend the clean rooms and tidy bathrooms maintained by diligent cleaning staff. Nevertheless, there are reports of inconsistent room maintenance and occasional oversight in common areas, pointing out a need for more thorough housekeeping practices.
The hotel staff is frequently praised for their friendly and attentive service, contributing significantly to the positive experiences of visitors. The buffet, waiters, bar staff and the animation team receive high marks for their professionalism and amiability, creating a welcoming atmosphere throughout the hotel's dining and recreational areas. The management's proactive approach in resolving issues further underscores the hotel's focus on excellent customer service.
WiFi service at Eurosalou & Spa has mixed reviews with some guests experiencing weak or slow signals, both in rooms and common areas and others mentioning issues with the WiFi password. While the hotel does offer WiFi services, reliability and coverage need improvement.
The spa offers a relaxing experience with commendations for staff friendliness, especially the spa manager Montse. However, additional costs for access and required accessories, along with some maintenance issues, are common complaints. Specific services like body treatments and massages stand out positively despite the drawbacks.
The gym receives mixed opinions; while maintained cleanly, the equipment offerings are basic and often require a fee for access, which could be improved by providing complimentary use for guests.
The pool area is aesthetically pleasing and offers a quiet, relaxing atmosphere, but faces issues such as small size, overcrowding and inconsistent water quality. Guests find it challenging to secure sunbeds and desire better amenities like pool towels. Despite these issues, the pool is generally enjoyed by guests, especially families looking for relaxation.
For families, Eurosalou & Spa provides a welcoming and enjoyable environment with a range of activities and amenities catering specifically to children. Entertainment options such as the children's club and mini disco are well-received and the hotel's location and family-friendly vibe make it an ideal destination for family trips. The super friendly and attentive staff, particularly in the restaurant, further enhance the family's stay experience.
Overall, Eurosalou & Spa offers a favorable combination of location, friendly staff and amenities that contribute to a pleasant stay, particularly for families, despite some areas needing improvement.
Hotel with Spa
Located in a quiet area, Eurosalou & Spa features an outdoor swimming pool, a spa, and a gym. Guest reviews highlight the cleanliness and helpful staff, making it a comfortable and relaxing option. It is a 15-minute walk from the beach and port.
Business Hotel
The hotel offers versatile meeting rooms (Benalmádena, Fuengirola, and Marbella Rooms) equipped with Wi-Fi, flipcharts, sound systems, and projectors. They are suitable for corporate events, product presentations, conferences, and business meetings. The hotel is also near the Football Complex Salou, offering special dietary options and tailored snacks for sports teams.
Hotel with Gym
Eurosalou & Spa is listed among the hotels in Salou that have a gym or fitness center. Guests can enjoy the spa facilities in addition to the fitness amenities.
4-Star Hotel
Provides a spa and wellness center, along with comfortable rooms and a central location on Ciutat de Reus. Guests can enjoy various treatments and facilities for relaxation.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Eurosalou & Spa is praised for its strategic location in Salou, making it a convenient choice for travelers. Guests frequently highlight its proximity to numerous key spots. The hotel is centrally located, providing easy access to the beach, shopping areas, local restaurants and PortAventura. It is described as being just a short walk, typically around 7 to 10 minutes, to the beach.
The hotel sits on a quiet avenue, away from the hectic tourist areas, which offers a peaceful environment while still being close to the vibrant center. It is also noted for its accessibility with nearby free and easy parking options, although parking can be challenging during peak times.
Despite a few mentions of the hotel being a bit far from the new train station and slightly off-center from some attractions, the convenience of being near the main parts of Salou makes it a popular choice. The location allows guests to explore the town without needing a car, as everything of interest is within walking distance.
In addition to the laudable location, the hotel's atmosphere is family-friendly and it offers great value for money. The peaceful setting, combined with the closeness to essential amenities like pharmacies, bars and supermarkets, makes Eurosalou & Spa a favored spot for both relaxation and exploration in Salou.
Eurosalou & Spa's breakfast service has generated mixed reviews from guests, but the feedback leans more towards the positive side. The breakfast buffet often receives praise for its variety and abundance, offering a wide selection of sweet and savory items, fresh fruits, hot dishes and pastries to cater to diverse tastes. Guests frequently highlight the excellent value for money and mention the consistent replenishment of food, ensuring that options remain available throughout service hours. The dining experience is also enhanced by friendly restaurant staff who provide a pleasant and welcoming atmosphere.
However, some guests have reported issues that detract from the overall experience. Coffee machines occasionally malfunction, leading to wait times and challenges in obtaining a morning coffee. Additionally, the fruit juices offered have been described as overly diluted and artificial. The breakfast area can become quite crowded, resulting in long queues, particularly during peak times. There have been mentions of the repetitive nature of the breakfast selections with some items like cheeses and meats being of lower quality.
Despite these drawbacks, the overall sentiment towards the breakfast at Eurosalou & Spa is one of satisfaction with many guests enjoying the varied and plentiful options provided. The breakfast service stands out as a highlight for many visitors, ensuring a good start to their day.
Eurosalou & Spa's dining experience has garnered mixed reviews from guests. On the positive side, many guests praised the good quality and delicious taste of the food, highlighting the excellent options available, including vegan choices. The buffet, particularly during breakfast and dinner, was noted for its variety and the fact that it changes daily. Guests appreciated the friendly and attentive dining room staff, adding to the overall pleasant meal experiences.
However, there were several areas of concern. Guests frequently mentioned limited food variety during dinner and a lack of some essentials such as hot drinks and water pitchers. There were also repeated mentions of queues and overcrowding, both for entering the dining room and during mealtime, which detracted from the experience. Cleanliness issues were also cited with some guests encountering dirty glasses and chaotic conditions in the restaurant. Additionally, several reviews pointed out that the food sometimes ran out quickly and was not replenished in time, leaving latecomers with fewer options.
Despite the drawbacks, the overall consensus from guests is that the food quality at Eurosalou & Spa is good and reasonably priced, complemented by a varied and tasty buffet. However, improvements in variety, service organization and cleanliness would enhance the dining experience significantly.
Eurosalou & Spa features rooms that generally align with the photos displayed online. Most guests find the rooms clean with a number of reviewers highlighting that their accommodations felt practically new and very clean. Balconies are a nice perk, as they are quite spacious and provide pleasant views. Many rooms are described as comfortable with air conditioning and sizable, comfortable beds.
The suites particularly receive high praise for their spaciousness and comfort. Standard rooms, although often clean and comfortable, are frequently mentioned as being on the smaller side, leading to a sense of cramped space, particularly for families. The lack of amenities like a mini-fridge, toiletries and sometimes a proper air conditioning system is noted by several guests. Some rooms also faced maintenance issues such as broken fixtures, unpleasant odors and dust accumulation.
Room service and daily cleaning are generally satisfactory, though a number of guests mentioned that cleaning schedules can be inconsistent. Noise from adjacent rooms and common areas can be a disturbance due to thin walls. Housekeeping noise has also been a noted issue.
Despite a few drawbacks such as maintenance problems and occasionally slow check-ins, most visitors found the overall environment suitable, especially the more spacious rooms with balconies. Comfortable bedding and modern facilities help make the stay more pleasant for guests.
Guests at Eurosalou & Spa have mixed feedback regarding the beds in the hotel rooms. On the positive side, many visitors highlight the beds' comfort, noting that they are spacious, soft and provide a good night's sleep. Words like "comfortable," "very big," and "good size" frequently appear, reflecting general satisfaction with bed dimensions and the sleeping experience. Several reviewers also appreciated the comfort of the pillows, contributing to a restful stay.
However, there are notable criticisms as well. Some guests found the beds and mattresses to be uncomfortable, describing them as hard, outdated or too used, leading to issues like body aches and disturbed sleep. Incidents of dirty or stained bedsheets were also reported, which detracted from the overall comfort. Moreover, the combination of two single beds to form a double bed did not sit well with several guests, as did the lack of soundproofing in some rooms.
Overall, while many enjoy comfort from the beds at Eurosalou & Spa, there is room for improvement in maintaining bed quality and cleanliness to ensure a consistent experience for all visitors.
Eurosalou & Spa appears to offer a mixed experience when it comes to cleanliness. On the positive side, many guests found the hotel to be clean with numerous mentions of clean rooms, tidy bathrooms and diligent cleaning staff. Reviewers often describe the hotel as "very clean" and commend the overall cleanliness of the property. The hotel's spacious and comfortable rooms also earn favorable notes with some guests highlighting that rooms are cleaned and towels are changed daily.
However, not all feedback is glowing. Several guests pointed out issues with room maintenance, noting that cleanliness in the rooms and common areas could be improved. Complaints include dirty construction stairs, paint stains on floors, uncleaned terraces and occasional musty smells. Some guests mentioned specific problems such as stained sheets, clogged sinks and even finding insects like cockroaches in various places including the dining area and rooms. There were reports of dirty cutlery and dining areas, poorly cleaned rooms and the presence of dust and hair from previous guests.
Overall, while the general perception of the hotel's cleanliness is positive, there are clearly areas that need attention. The feedback suggests that while daily cleaning is performed, it might not always be thorough and some details are missed or overlooked, indicating a need for greater consistency in their cleaning standards.
Eurosalou & Spa boasts an exceptionally friendly and attentive staff, consistently highlighted by guests. The buffet, waiters and bar staff are often praised for their professionalism and amiability, creating a welcoming atmosphere throughout the hotel's dining and recreational areas. The cleaning staff is commended for their diligent work, ensuring rooms and common areas are kept immaculate.
The animation team receives high marks for their engaging and cheerful interactions, adding to the overall enjoyment of guests. Special mentions are frequently given to the friendliness of all staff, from receptionists to the bartenders, who contribute significantly to the positive experiences of visitors.
Despite a few mentions of unfriendly encounters with receptionists, the overall consensus remains overwhelmingly positive. Many guests appreciated the prompt and courteous service, noting the staff's willingness to assist and their proactive approach to resolving issues.
Additionally, the hotel's management, including the Director and Subdirector, are recognized for their kindness and exceptional treatment of guests. This consistent focus on excellent customer service sets Eurosalou & Spa apart as a destination where hospitality is paramount, making it a recommended choice for travelers seeking a warm and welcoming stay.
Guests of Eurosalou & Spa have shared mixed experiences regarding the hotel's WiFi service. Positively, there were instances where the WiFi was working and guests appreciated the availability of free WiFi in certain areas of the hotel. However, many guests faced challenges with the internet connection. Some experienced very weak or slow WiFi signals, both in the rooms and common areas like the lobby. There were also issues with the WiFi password not working and some mentioned that they had to pay extra to access WiFi in their rooms. This inconsistency led some residents to rely on their mobile data instead. Overall, while the hotel does offer WiFi services, its reliability and coverage seem to be areas needing improvement.
Eurosalou & Spa offers a mixed experience when it comes to its spa facilities. While some guests appreciated the relaxing and affordable nature of the spa, the additional costs for access and mandatory accessories like caps and flip-flops were a common complaint. Montse, the spa manager, receives frequent praise for her exceptional service and friendly demeanor, which positively impacts the overall spa experience.
The facilities themselves seem to be a point of contention. Though described as clean and beneficial by some, others noted the spa's outdated state and issues like cold water and unpleasant odors. Despite these drawbacks, the heated pool and specific services such as body treatments and massages were highlighted as notable positives.
Overall, the spa at Eurosalou & Spa receives commendations for its staff and certain services, even though the extra charges and occasional maintenance issues may detract from the experience for some visitors.
Visitors to Eurosalou & Spa have shared mixed opinions about the hotel's gym facilities. While some appreciated the cleanliness and mentioned that the gym was sometimes included in the price, others found the equipment to be basic or lacking with some noting the absence of essential items like dumbbells. The gym often requires a fee for access with one review highlighting a cost of 5 euros per hour. Guests suggested that the gym should be free for at least a limited time, expressing a preference for complimentary access as part of their stay. Despite the mixed reviews, the gym maintains a clean and orderly environment, which might cater to guests with minimal workout needs.
The pool at Eurosalou & Spa presents a mixed experience for guests. Many highlight its aesthetic appeal with descriptions such as "super nice," "very beautiful," and "luxurious." Guests appreciate that the pool area offers a quiet and relaxing atmosphere and is well-complimented by the friendly and helpful lifeguards. On the other hand, several issues emerge prominently from the reviews. The pool is often described as being very small, which leads to overcrowding, making it challenging to find available sunbeds. The water quality and maintenance are noted as inconsistent with some guests mentioning dirt and even debris in the pool.
Additionally, the pool's opening hours and the early reservation of sunbeds by guests pose further inconveniences. Amenities such as pool towels are also desired. Despite its shortcomings in size and cleanliness, guests do acknowledge the pool as a pleasant feature with potential, provided that certain improvements are made. Overall, while the pool area contributes positively to the stay for some, others find it lacking, particularly in meeting the needs of a large guest capacity.
Eurosalou & Spa offers a varied range of activities and amenities that cater well to families, making it an ideal destination for those traveling with children. The hotel has a welcoming family-oriented atmosphere with numerous guests praising the entertainment options specifically tailored for kids. The children's club, animation team and mini disco moments stand out as highlights, providing ample fun and engagement for younger guests. Additionally, the pool areas offer a great spot for kids to enjoy their time, while the hotel's family-friendly vibe ensures that children make friends quickly.
The location of the hotel is noted as being convenient and perfect for family trips, offering a good quality-price ratio. The establishment creates a good ambiance for families both inside and outside with exceptional breakfast options and super friendly and attentive staff, especially in the restaurant. For larger families, the hotel provides a comfortable and relaxed environment, although some guests point out that family rooms can feel cramped and soundproofing could be improved.
Despite a few comments regarding improvement areas such as cleanliness and the size of entertainment spaces, Eurosalou & Spa remains a favorite among families who have been returning for years. The combination of tailored activities, friendly environment and excellent location makes it a solid option for a family getaway, where kids can enjoy a variety of fun and engaging activities.
Eurosalou & Spa, a three-star establishment, often leaves guests pleasantly surprised with its offerings. Many highlighted the value for money, noting that the hotel feels like a four-star experience, delivering more than what’s typically expected from a three-star rating. Visitors frequently commend the quality and modernity of the facilities, particularly the beautiful spa, which stands out in its category. The buffet for both breakfast and dinner generally meets expectations, contributing to a satisfactory dining experience. Moreover, the hotel is described as ideal for families, providing good quality at reasonable prices.
While some guests pointed out areas for improvement, such as room cleanliness and service, the overall consensus acknowledges that the quality-to-price ratio is excellent. Despite a few drawbacks, Eurosalou & Spa largely meets and sometimes exceeds the standards of a three-star hotel, making it a commendable option for budget-conscious travelers.
When planning a stay at 'Eurosalou & Spa', guests with disabilities can expect a generally positive experience in terms of accessibility. The hotel is centrally located, making it easy for guests to explore the surrounding area on foot. Wheelchair accessibility, particularly for paraplegic guests, has been noted and the hotel's staff receive recognition for their helpfulness in addressing accessibility concerns.
However, there are a few drawbacks. Access to the rooms may not be planned logically and certain areas such as the pool lack necessary ramps, posing challenges for those with mobility issues. Although the hotel is described as accessible, some guests found it difficult to navigate in specific parts.
The hotel excels in other areas with clean rooms and good overall cleanliness. It's important to weigh these strengths against the limited accessibility in some facilities when considering a stay at 'Eurosalou & Spa'.
The outdoor pool at Eurosalou & Spa receives mixed reviews with many guests highlighting its positive aspects. The pool area is often described as clean and the pool itself is noted for being fabulous, nice and beautiful. Families particularly appreciate the pool with one review mentioning that children loved it. The terrace and sunbed area close to the pool are also praised for being nice and providing plenty of sunbeds.
However, several guests pointed out that the pool is quite small and can become crowded, making it difficult to find a spot on the pool terrace. Despite the pool being regularly cleaned every morning, some guests have found it to be too small for the number of people using it and occasionally dirty. Furthermore, the pool's operating hours and lack of shaded areas have been noted as areas that could be improved.
Overall, while the outdoor pool at Eurosalou & Spa is generally appreciated for its cleanliness and comfort, its size and capacity during peak times could be better managed to enhance the guest experience.
The Eurosalou & Spa offers a compelling price-quality ratio, ensuring good value for money. Guests appreciate the attentive service provided by the employees and commend the comfortable rooms that align well with a honeymoon ambiance. The restaurant stands out not only for its quality but also for its appealing decoration, enhancing the romantic experience for couples. While some reviews noted issues with organization, the site remains a perfect spot for couples, featuring a highly praised honeymoon suite that caters effectively to romantic getaways. Overall, the hotel successfully combines comfort, romance and value, making it an ideal choice for honeymooners.
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Location
The hotel sits on a quiet avenue, away from the hectic tourist areas, which offers a peaceful environment while still being close to the vibrant center. It is also noted for its accessibility with nearby free and easy parking options, although parking can be challenging during peak times.
Despite a few mentions of the hotel being a bit far from the new train station and slightly off-center from some attractions, the convenience of being near the main parts of Salou makes it a popular choice. The location allows guests to explore the town without needing a car, as everything of interest is within walking distance.
In addition to the laudable location, the hotel's atmosphere is family-friendly and it offers great value for money. The peaceful setting, combined with the closeness to essential amenities like pharmacies, bars and supermarkets, makes Eurosalou & Spa a favored spot for both relaxation and exploration in Salou.
Breakfast
However, some guests have reported issues that detract from the overall experience. Coffee machines occasionally malfunction, leading to wait times and challenges in obtaining a morning coffee. Additionally, the fruit juices offered have been described as overly diluted and artificial. The breakfast area can become quite crowded, resulting in long queues, particularly during peak times. There have been mentions of the repetitive nature of the breakfast selections with some items like cheeses and meats being of lower quality.
Despite these drawbacks, the overall sentiment towards the breakfast at Eurosalou & Spa is one of satisfaction with many guests enjoying the varied and plentiful options provided. The breakfast service stands out as a highlight for many visitors, ensuring a good start to their day.
Dinner
However, there were several areas of concern. Guests frequently mentioned limited food variety during dinner and a lack of some essentials such as hot drinks and water pitchers. There were also repeated mentions of queues and overcrowding, both for entering the dining room and during mealtime, which detracted from the experience. Cleanliness issues were also cited with some guests encountering dirty glasses and chaotic conditions in the restaurant. Additionally, several reviews pointed out that the food sometimes ran out quickly and was not replenished in time, leaving latecomers with fewer options.
Despite the drawbacks, the overall consensus from guests is that the food quality at Eurosalou & Spa is good and reasonably priced, complemented by a varied and tasty buffet. However, improvements in variety, service organization and cleanliness would enhance the dining experience significantly.
Rooms
The suites particularly receive high praise for their spaciousness and comfort. Standard rooms, although often clean and comfortable, are frequently mentioned as being on the smaller side, leading to a sense of cramped space, particularly for families. The lack of amenities like a mini-fridge, toiletries and sometimes a proper air conditioning system is noted by several guests. Some rooms also faced maintenance issues such as broken fixtures, unpleasant odors and dust accumulation.
Room service and daily cleaning are generally satisfactory, though a number of guests mentioned that cleaning schedules can be inconsistent. Noise from adjacent rooms and common areas can be a disturbance due to thin walls. Housekeeping noise has also been a noted issue.
Despite a few drawbacks such as maintenance problems and occasionally slow check-ins, most visitors found the overall environment suitable, especially the more spacious rooms with balconies. Comfortable bedding and modern facilities help make the stay more pleasant for guests.
Beds
However, there are notable criticisms as well. Some guests found the beds and mattresses to be uncomfortable, describing them as hard, outdated or too used, leading to issues like body aches and disturbed sleep. Incidents of dirty or stained bedsheets were also reported, which detracted from the overall comfort. Moreover, the combination of two single beds to form a double bed did not sit well with several guests, as did the lack of soundproofing in some rooms.
Overall, while many enjoy comfort from the beds at Eurosalou & Spa, there is room for improvement in maintaining bed quality and cleanliness to ensure a consistent experience for all visitors.
Cleanliness
However, not all feedback is glowing. Several guests pointed out issues with room maintenance, noting that cleanliness in the rooms and common areas could be improved. Complaints include dirty construction stairs, paint stains on floors, uncleaned terraces and occasional musty smells. Some guests mentioned specific problems such as stained sheets, clogged sinks and even finding insects like cockroaches in various places including the dining area and rooms. There were reports of dirty cutlery and dining areas, poorly cleaned rooms and the presence of dust and hair from previous guests.
Overall, while the general perception of the hotel's cleanliness is positive, there are clearly areas that need attention. The feedback suggests that while daily cleaning is performed, it might not always be thorough and some details are missed or overlooked, indicating a need for greater consistency in their cleaning standards.
Staff
The animation team receives high marks for their engaging and cheerful interactions, adding to the overall enjoyment of guests. Special mentions are frequently given to the friendliness of all staff, from receptionists to the bartenders, who contribute significantly to the positive experiences of visitors.
Despite a few mentions of unfriendly encounters with receptionists, the overall consensus remains overwhelmingly positive. Many guests appreciated the prompt and courteous service, noting the staff's willingness to assist and their proactive approach to resolving issues.
Additionally, the hotel's management, including the Director and Subdirector, are recognized for their kindness and exceptional treatment of guests. This consistent focus on excellent customer service sets Eurosalou & Spa apart as a destination where hospitality is paramount, making it a recommended choice for travelers seeking a warm and welcoming stay.
Wi-Fi
Spa
The facilities themselves seem to be a point of contention. Though described as clean and beneficial by some, others noted the spa's outdated state and issues like cold water and unpleasant odors. Despite these drawbacks, the heated pool and specific services such as body treatments and massages were highlighted as notable positives.
Overall, the spa at Eurosalou & Spa receives commendations for its staff and certain services, even though the extra charges and occasional maintenance issues may detract from the experience for some visitors.
Gym
Pool
Additionally, the pool's opening hours and the early reservation of sunbeds by guests pose further inconveniences. Amenities such as pool towels are also desired. Despite its shortcomings in size and cleanliness, guests do acknowledge the pool as a pleasant feature with potential, provided that certain improvements are made. Overall, while the pool area contributes positively to the stay for some, others find it lacking, particularly in meeting the needs of a large guest capacity.
Family
The location of the hotel is noted as being convenient and perfect for family trips, offering a good quality-price ratio. The establishment creates a good ambiance for families both inside and outside with exceptional breakfast options and super friendly and attentive staff, especially in the restaurant. For larger families, the hotel provides a comfortable and relaxed environment, although some guests point out that family rooms can feel cramped and soundproofing could be improved.
Despite a few comments regarding improvement areas such as cleanliness and the size of entertainment spaces, Eurosalou & Spa remains a favorite among families who have been returning for years. The combination of tailored activities, friendly environment and excellent location makes it a solid option for a family getaway, where kids can enjoy a variety of fun and engaging activities.
3 Star
While some guests pointed out areas for improvement, such as room cleanliness and service, the overall consensus acknowledges that the quality-to-price ratio is excellent. Despite a few drawbacks, Eurosalou & Spa largely meets and sometimes exceeds the standards of a three-star hotel, making it a commendable option for budget-conscious travelers.
Accessible
However, there are a few drawbacks. Access to the rooms may not be planned logically and certain areas such as the pool lack necessary ramps, posing challenges for those with mobility issues. Although the hotel is described as accessible, some guests found it difficult to navigate in specific parts.
The hotel excels in other areas with clean rooms and good overall cleanliness. It's important to weigh these strengths against the limited accessibility in some facilities when considering a stay at 'Eurosalou & Spa'.
Outdoor Pool
However, several guests pointed out that the pool is quite small and can become crowded, making it difficult to find a spot on the pool terrace. Despite the pool being regularly cleaned every morning, some guests have found it to be too small for the number of people using it and occasionally dirty. Furthermore, the pool's operating hours and lack of shaded areas have been noted as areas that could be improved.
Overall, while the outdoor pool at Eurosalou & Spa is generally appreciated for its cleanliness and comfort, its size and capacity during peak times could be better managed to enhance the guest experience.
Honeymoon
Yes, Eurosalou & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Eurosalou & Spa.
No, Eurosalou & Spa doesn't allow dogs.
No, parking facilities aren't available at Eurosalou & Spa.
Yes, Eurosalou & Spa has a gym.
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