Austria Trend Hotel Europa Salzburg
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Summary of reviewsAustria Trend Hotel Europa Salzburg enjoys an exceptionally central location, making it popular among travelers. Its proximity to the main train station and various public transportation options offers easy access to Salzburg's key attractions and surrounding areas. Guests appreciate the short walk to the historic city center and Mirabell Palace, along with the convenience of nearby shops, markets, restaurants and bars. Panoramic views from many rooms enhance the experience, adding to the hotel's appeal as a base for both leisure and business excursions.
The hotel's breakfast service stands out, featuring an extensive and varied buffet on the 15th floor with breathtaking views of the city and mountains. Guests commend the freshness and quality of the food, the inclusion of organic products and the attention to dietary needs, all complemented by a pleasant ambiance and attentive service. Although some found it pricey, the overall experience is highly regarded.
Dinner at the panoramic restaurant receives praise for its quality and diverse menu when available, but occasional evening closures and limited café hours are noted drawbacks. Nonetheless, the breakfast experience remains a positive highlight.
Rooms are valued for their spaciousness, modernity and cleanliness with upper floors offering spectacular views. Most guests find the accommodations comfortable and well-equipped, although there are occasional mentions of outdated furnishings and minor maintenance issues. Overall, the room sizes and amenities contribute to a pleasant stay.
Cleanliness generally meets guests' expectations with housekeeping often praised for their efficiency. However, some inconsistencies, such as occasional uncleaned items or minor maintenance oversights, are reported.
Staff are frequently commended for their friendliness and helpfulness, creating a welcoming atmosphere. Most interactions are positive, though a few guests note instances of unprofessional behavior, mostly at the reception. The overall impression remains one of a dedicated and supportive team.
WiFi service is generally satisfactory with good connectivity, though some guests experience weak signals or frequent disconnections in various parts of the hotel. Parking options are convenient but limited with a small on-site lot and additional nearby garage options which can be more expensive and less accessible. The presence of an EV charging station is appreciated by those with electric vehicles.
Family accommodations are well-received, featuring spacious rooms and amenities suitable for families, including baby facilities and kid-friendly activities. Service issues occasionally detract from the entirely family-oriented experience but are not predominant.
Comfortable beds contribute significantly to guest satisfaction with quality bedding and cleanliness frequently highlighted. Although there are mixed opinions about bed sizes and firmness, the overall sentiment remains positive.
Regarding its four-star status, the hotel provides good value for money, but some aspects like maintenance and service levels do not always align with four-star expectations. While the panoramic dining experience and strategic location are likened to higher standards, some areas require attention and refurbishment.
In summary, Austria Trend Hotel Europa Salzburg is highly praised for its location, overall service and unique dining experience. While there are areas for improvement, it generally offers a comfortable and enjoyable stay with many positive aspects.
Categories
The hotel's breakfast service stands out, featuring an extensive and varied buffet on the 15th floor with breathtaking views of the city and mountains. Guests commend the freshness and quality of the food, the inclusion of organic products and the attention to dietary needs, all complemented by a pleasant ambiance and attentive service. Although some found it pricey, the overall experience is highly regarded.
Dinner at the panoramic restaurant receives praise for its quality and diverse menu when available, but occasional evening closures and limited café hours are noted drawbacks. Nonetheless, the breakfast experience remains a positive highlight.
Rooms are valued for their spaciousness, modernity and cleanliness with upper floors offering spectacular views. Most guests find the accommodations comfortable and well-equipped, although there are occasional mentions of outdated furnishings and minor maintenance issues. Overall, the room sizes and amenities contribute to a pleasant stay.
Cleanliness generally meets guests' expectations with housekeeping often praised for their efficiency. However, some inconsistencies, such as occasional uncleaned items or minor maintenance oversights, are reported.
Staff are frequently commended for their friendliness and helpfulness, creating a welcoming atmosphere. Most interactions are positive, though a few guests note instances of unprofessional behavior, mostly at the reception. The overall impression remains one of a dedicated and supportive team.
WiFi service is generally satisfactory with good connectivity, though some guests experience weak signals or frequent disconnections in various parts of the hotel. Parking options are convenient but limited with a small on-site lot and additional nearby garage options which can be more expensive and less accessible. The presence of an EV charging station is appreciated by those with electric vehicles.
Family accommodations are well-received, featuring spacious rooms and amenities suitable for families, including baby facilities and kid-friendly activities. Service issues occasionally detract from the entirely family-oriented experience but are not predominant.
Comfortable beds contribute significantly to guest satisfaction with quality bedding and cleanliness frequently highlighted. Although there are mixed opinions about bed sizes and firmness, the overall sentiment remains positive.
Regarding its four-star status, the hotel provides good value for money, but some aspects like maintenance and service levels do not always align with four-star expectations. While the panoramic dining experience and strategic location are likened to higher standards, some areas require attention and refurbishment.
In summary, Austria Trend Hotel Europa Salzburg is highly praised for its location, overall service and unique dining experience. While there are areas for improvement, it generally offers a comfortable and enjoyable stay with many positive aspects.
Hotel Taking Steps Towards Sustainability
The Austria Trend Hotels are honored with the Austrian Ecolabel award for tourism companies through their sustainable and resource saving way of operations. Focus is on operational environmental management and resource conservation.
Family Friendly Hotel
This hotel offers modern amenities and comfortable rooms suitable for families. Its location provides easy access to public transportation and attractions.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi. It is part of a reputable chain known for consistent quality and service, ensuring a reliable online experience.
Business Hotel
The Austria Trend Hotel Europa Salzburg offers a business floor with three function rooms of different sizes, all with natural light and air conditioning. The panoramic restaurant can also be booked for events, accommodating champagne receptions, corporate gatherings, and private parties for up to 100 people.
Hotel with Parking
Austria Trend Hotel Europa Salzburg provides parking. The parking facilities add to the hotel's practicality.
Accessible Hotel
This hotel is disabled accessible with a wheelchair-accessible ramp entrance and accessible elevators with audible alerts. It offers accessible rooms.
Dog Friendly Hotel
About Austria Trend Hotel Europa Salzburg
License: 50101-000111-2020
Guest Reviews
Location
Breakfast
The ambiance of the breakfast room complements the meal with many reviews emphasizing the delightful experience of eating while overlooking the city. The service during breakfast is frequently described as friendly and attentive, further enhancing the overall dining experience.
However, some guests found the breakfast to be on the expensive side with a few feeling that the cost did not justify its value. Despite some minor critiques about limited availability of certain items like pastries and bread at times, the general consensus leans heavily towards a positive experience, making the breakfast at Austria Trend Hotel Europa Salzburg a major highlight for its guests.
Dinner
Rooms
However, while many rooms are described as clean and tidy, there are occasional mentions of outdated furnishings and occasional maintenance issues such as dodgy shower heads or unclean refrigerators. Despite these minor drawbacks, guests find the overall room sizes to be generous, making for a comfortable stay, especially for families or groups. The service is well-received with housekeeping generally doing a good job, although a few reviews mention instances where the cleanliness was not up to par upon arrival.
In summary, the rooms at Austria Trend Hotel Europa Salzburg are appreciated for their size, comfort and views, although there is room for improvement in maintaining and updating the older furnishings.
Beds
However, some guests noted issues with bed sizes and setups. Reports of beds being small, beds made of two single quilts without sheets or rooms having twin beds instead of double beds sometimes emerged. Some found the beds to be either too soft or, conversely, unnecessarily hard. Despite these occasional comments, the majority sentiment leans towards positive with numerous guests affirming that the beds were great and provided excellent sleep quality.
Overall, while there are a few mixed experiences, the majority of reviews reflect a satisfactory and often very good impression of the beds, contributing significantly to the overall comfort at the hotel.
Cleanliness
However, some reviews highlight inconsistencies in cleanliness standards. A few guests encountered issues such as old and stained carpets, uncleaned bathrooms and dusty rooms upon arrival. Some mentioned specific problems such as water stains, mold in the grout and used items not being removed, which indicate that thoroughness in cleaning can sometimes be lacking. Despite these issues, many guests still find the hotel overall clean and comfortable with ample acknowledgment of the good housekeeping practices in place.
Staff
While the overall sentiment regarding the hotel's staff is positive, a few reviews mention instances of rudeness and unprofessional behavior at the reception. However, these appear to be exceptions rather than the norm. The hotel's personnel are often described as patient, motivated and capable, contributing to a pleasant stay with smooth check-in and check-out experiences.
The friendly and supportive nature of the staff, combined with their knowledge and competence, ensure that guests feel genuinely valued and well-cared for during their visits. Despite occasional criticisms, the prevailing impression is that of a team dedicated to providing excellent service and enhancing the overall guest experience.
Wi-Fi
However, there are some areas for improvement. Several reviews note that WiFi reception can be weak or slow in certain parts of the hotel. Some guests experienced frequent disconnections and had to reconnect repeatedly. The implementation of WiFi in certain rooms also drew criticism for being poorly built.
Despite these occasional hiccups, the overall sentiment leans positively with many guests appreciating the good WiFi signals for their online needs during their stay.
Parking
For those who cannot secure a spot in the hotel's parking lot, there is a nearby public underground garage, but it’s generally more expensive and somewhat challenging to navigate. Additionally, the hotel's parking lot does not have lift access, making it less convenient for some guests. The parking fee adds an extra cost to the stay and is often deemed expensive, though some found alternative inexpensive parking nearby at a rate of 8 euros for 24 hours.
Space limitations and parking availability are recurrent issues, as the hotel’s parking isn't always sufficient to accommodate all guests and reservations for parking spaces are not possible. The hotel's parking systems have also been critiqued for being somewhat problematic with technology issues making exiting a test of patience. However, for those who do find a spot, parking right in front or at the back of the hotel provides a practical solution for guests.
EV charging stations
Family
The hotel enhances the stay for younger guests by offering special touches, such as coloring backpacks. Additionally, some reviewers noted the availability of baby-friendly facilities, including free baby cots. Activities like foosball add to the family-friendly atmosphere, allowing kids to enjoy their stay fully.
Despite these positives, a few reviews mentioned instances where the hotel did not seem entirely family-oriented with particular emphasis on service issues like unwilling staff. However, overall, the hotel is considered a great option for families seeking a convenient and accommodating stay in Salzburg.
4 Star
The hotel is appreciated for its good standard and the panoramic views offered by its restaurant, which some guests likened to a five-star dining experience. However, certain aspects such as maintenance, cleanliness and service levels have left some visitors desiring more, leading them to question its four-star status.
Guests generally find the rooms acceptable and the breakfast satisfactory, contributing to a relatively nice stay. Despite this, the condition of the hotel has been described by a few as old and very used, suggesting a need for refurbishment to align with four-star requirements. Staffing levels were also cited as inadequate for a large hotel claiming a four-star category. The standout feature is possibly the building's height, making it a notable landmark in Salzburg.
Overall, Austria Trend Hotel Europa Salzburg offers a mixed experience. While it meets certain four-star expectations in terms of dining and view, it falls short in aspects like service, maintenance and comprehensive guest satisfaction according to some reviews.
Business
The establishment has been described as a business-friendly hotel with efficient conference facilities, making it ideal for business meetings and trips. Guests have consistently noted the accommodating and attentive nature of the staff, adding a layer of support and comfort to their stay. The overall service has been rated as good, solidifying the hotel's reputation as a reliable venue for business engagements. For business travelers seeking a pleasant and strategically-located hotel with solid amenities and services, Austria Trend Hotel Europa Salzburg comes highly recommended.
Accessible
However, there are some areas where improvements could be made. Guests have noted that while rooms are generally accessible, the bathrooms and bathtubs may present challenges. Additionally, there is no step-free access to rooms, which can be a minor inconvenience. Despite these issues, the hotel remains an accessible option for travelers with good access to the city center and facilities suited to mobility-impaired individuals.
Dog Friendly
No, Austria Trend Hotel Europa Salzburg doesn't have any pool.
No, a spa isn't available at Austria Trend Hotel Europa Salzburg.
Yes, Austria Trend Hotel Europa Salzburg welcomes dogs.
Yes, parking facilities are available at Austria Trend Hotel Europa Salzburg.
No, Austria Trend Hotel Europa Salzburg doesn't have a gym.
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