Mercure Salzburg City
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Summary of reviewsMercure Salzburg City enjoys a prime location that balances accessibility with tranquility, situated in a peaceful part of town yet close to major attractions and the main train station. The hotel's location is ideal for exploring Salzburg with many key sites within walking distance.
The hotel's breakfast is well-regarded for its variety and quality, offering a hearty and plentiful selection that compares favorably to more expensive hotels. However, the cost of breakfast is a point of contention for some guests. Dinner experiences at the hotel are generally positive with many enjoying the good food and pleasant ambiance despite some noting inconsistent quality and limited dining hours.
Rooms at Mercure Salzburg City are described as modern, comfortable and clean with amenities such as large TVs, fridges and tea/coffee facilities. The beds and bedding are particularly praised for their comfort, though there are occasional remarks about room size and minor maintenance issues. Cleanliness is a standout feature with high marks for tidiness and well-maintained facilities, although some areas could benefit from better upkeep and modernization.
The hotel's staff receives widespread acclaim for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Names of specific staff members are often mentioned, reflecting their dedication to customer satisfaction.
Parking at the hotel is considered convenient with various options, though some find the daily fees to be on the higher side. Guests are advised to book parking in advance. While the beds generally receive positive feedback for comfort, some guests note issues with soft pillows and worn mattresses.
Overall, Mercure Salzburg City is viewed as a comfortable and functional accommodation option with room for improvement regarding its four-star rating. The hotel's favorable location, attentive staff and commendable cleanliness standards make it a recommended stay, particularly for travelers seeking convenience and quiet. Some aspects, such as pricing and certain amenities, could be enhanced to better meet expectations associated with a four-star classification.
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The hotel's breakfast is well-regarded for its variety and quality, offering a hearty and plentiful selection that compares favorably to more expensive hotels. However, the cost of breakfast is a point of contention for some guests. Dinner experiences at the hotel are generally positive with many enjoying the good food and pleasant ambiance despite some noting inconsistent quality and limited dining hours.
Rooms at Mercure Salzburg City are described as modern, comfortable and clean with amenities such as large TVs, fridges and tea/coffee facilities. The beds and bedding are particularly praised for their comfort, though there are occasional remarks about room size and minor maintenance issues. Cleanliness is a standout feature with high marks for tidiness and well-maintained facilities, although some areas could benefit from better upkeep and modernization.
The hotel's staff receives widespread acclaim for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Names of specific staff members are often mentioned, reflecting their dedication to customer satisfaction.
Parking at the hotel is considered convenient with various options, though some find the daily fees to be on the higher side. Guests are advised to book parking in advance. While the beds generally receive positive feedback for comfort, some guests note issues with soft pillows and worn mattresses.
Overall, Mercure Salzburg City is viewed as a comfortable and functional accommodation option with room for improvement regarding its four-star rating. The hotel's favorable location, attentive staff and commendable cleanliness standards make it a recommended stay, particularly for travelers seeking convenience and quiet. Some aspects, such as pricing and certain amenities, could be enhanced to better meet expectations associated with a four-star classification.
Hotel Taking Steps Towards Sustainability
As part of a larger chain (Accor), Mercure hotels often implement standardized sustainability measures across their properties, such as energy-efficient practices and waste reduction programs.
Hotel with Parking
The hotel provides paid on-site parking, including an underground parking garage with 30 spaces. Both outdoor and underground parking are available for guests.
Accessible Hotel
This hotel is wheelchair accessible with disabled accessible facilities, disabled parking, and disabled washrooms. It also provides wheelchair-accessible parking, a business center, a restaurant, and accessible toilets and bathrooms.
4-Star Hotel
This hotel offers comfortable accommodations and a range of amenities in a convenient city location. Its reliable service and well-maintained environment make it a dependable choice.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Guest Reviews
Mercure Salzburg City takes pride in its prime location, effortlessly balancing accessibility with tranquility. Nestled in a quiet part of town, the hotel offers guests a peaceful retreat while still being conveniently close to all major attractions and services. The historic center and the Old Town are just a 15-20 minute walk away, providing guests with a picturesque stroll past charming shops and scenic spots. Proximity to the main train station, just a few minutes' walk, makes it ideal for those arriving by rail or planning onward travel.
The hotel's central location means that Mirabell Gardens, the main festival hall and various tourist spots are all within easy walking distance. Guests appreciate the convenient and flat walk to the city's vibrant heart, making it an excellent base for exploring Salzburg. The nearby bus stop adds to the convenience, offering additional transport options for those who prefer not to walk.
Inside, the hotel boasts clean, well-equipped rooms featuring large TVs, fridges and all necessary amenities, ensuring comfort after a day of sightseeing. Guests commend the friendly, helpful staff for their attentive service, enhancing the overall experience.
With good parking facilities and a reputation for a perfect breakfast buffet, Mercure Salzburg City stands out as a functional and comfortable accommodation option. Ideal for travelers looking for a blend of convenience, comfort and quiet, it comes highly recommended by those who have experienced its charms.
Mercure Salzburg City offers a breakfast experience that generally receives positive feedback from its guests. The variety and quality of the breakfast are frequently highlighted with many guests noting it as excellent, hearty and plentiful. The selection includes a wide range of options, ensuring that most guests find something to their liking. The breakfast buffet is often described as good and varied with some noting it compares favorably to more expensive hotels.
However, a few repeat criticisms point to the cost with some guests feeling that the additional charge for breakfast is overpriced compared to other hotels of similar standards. While many guests praise the variety and quality, a few mention that the breakfast could benefit from more fresh fruit and express that it could occasionally feel monotonous.
Service during breakfast also receives commendations, especially due to the friendly and attentive staff. Overall, Mercure Salzburg City's breakfast is well-regarded for its comprehensive and diverse offerings, although the pricing may be a consideration for some guests.
The dinner experience at Mercure Salzburg City receives a mixed but arguably positive reception from guests. Many praised the hotel restaurant for offering excellent and delicious meals with specific mentions of dishes like goulash soup and burgers standing out. The ambiance, paired with good wine, created a pleasant dining experience, especially appreciated when poor weather hindered going out to eat. Although some found the menu to be on the pricier side, the cost was considered on par with other dining options in the area. However, a few guests noted that the quality of the food could be inconsistent with some expressing disappointment. Additionally, it's important to keep in mind that the restaurant/bar has limited hours, closing at 10:30 PM. Despite a few reservations, the on-site restaurant remains a viable and often enjoyable dining option for guests.
Mercure Salzburg City offers rooms that are generally described as super comfortable, modern and clean. Guests have noted that the renovated rooms are not just stylish but also functional with sufficient space and admirable amenities like large TVs, safes, mini-refrigerators and tea/coffee making facilities. The spaciousness and warmth of the rooms, combined with effective air conditioning that doubles as heating, contribute to the overall comfort.
The beds and bedding are frequently highlighted for their comfort, making for a restful stay. Guests appreciate the modern furnishings and decor, which lend a cozy and updated feel to the rooms, although some have pointed out that the size of certain rooms can be on the smaller side. The modern bathrooms are particularly noted with some facilities catering to those with mobility issues, although there are mentions of occasional signs of wear and tear and outdated elements in certain rooms.
The hotel's cleanliness standards receive high marks with rooms being described as spotless and well-maintained. Despite these positive aspects, some guests have experienced issues such as unclean bathrooms, unpleasant odors and the occasional presence of outdated or worn out furniture and fixtures. Additionally, some rooms have issues with windows that either do not open properly or face noise challenges when open.
In terms of location, the hotel is favorably situated within walking distance to Salzburg's old town and close to the main train station, making it a convenient choice for travelers. Guests also enjoy the hearty and varied breakfast offerings.
In summary, Mercure Salzburg City presents a comfortable and modern lodging option with generally high standards of cleanliness and functionality, although some areas could benefit from updates and refurbishment to meet the expectations associated with its star rating.
At Mercure Salzburg City, the beds receive mixed feedback from guests. Many reviews highlight the comfort with several guests noting the beds were very comfortable and cozy. Phrases like "comfortable bed" and "great bed and pillows" are common, indicating a positive experience for many. Some guests, however, find the pillows too soft, which they attribute to personal preferences.
On the flip side, a number of guests pointed out issues with the mattresses, describing them as worn out, soft and even uncomfortable. Some reviews noted that the beds were hard, which could pose a problem for those with back issues like herniated discs. Other criticisms included the low toilet height and limited cushion availability per bed.
Despite these bed-related concerns, the overall stay is often described as very comfortable with amenities such as an air-conditioned underground garage and a decent breakfast enhancing the experience. Rooms are appreciated for their spaciousness and modern bathrooms, contributing to the positive aspects of a stay at this hotel.
The Mercure Salzburg City hotel has garnered positive feedback regarding its cleanliness, a key factor for discerning travelers. Many reviews highlight the overall cleanliness of the hotel's rooms and facilities with phrases like everything very clean, cleanliness was excellent and clean and spotless frequently mentioned. Guests appreciate the tidy and quiet atmosphere, contributing to a comfortable stay.
The hotel staff receives commendations for their friendliness and attentiveness, ensuring that rooms are well-kept and welcoming. The comfortable and clean rooms make a strong impression on guests, coupled with stylish decor that further enhances their appeal.
However, there are occasional issues raised by guests, including some reports of bathrooms and specific areas like the shower floor needing better attention. Some rooms and bathrooms have been noted to require upgrades, including worn-out carpets and outdated facilities. Despite these occasional drawbacks, the general consensus remains positive with cleanliness rated highly by most guests.
Overall, despite a few instances requiring improvement, Mercure Salzburg City is often praised for its clean, quiet and comfortable environment, making it a reliable choice for travelers.
Mercure Salzburg City is widely praised for its exceptional staff who leave a lasting impression on guests. The consensus from many reviews highlights the friendly, accommodating and extremely helpful nature of the hotel staff. From the enthusiastic and helpful Catherine to Christian and Vivienne, who were mentioned by name for their excellent service, every interaction seems to underscore the staff's dedication to guest satisfaction.
Guests frequently note the friendliness and professionalism displayed by the receptionists and service staff with particular commendation for their courteous attitudes and willingness to go above and beyond. The staff is described as always happy to help with a smile, making guests feel welcome and well-cared for. Whether it's assisting with tea and coffee needs for the room or addressing specific requests despite occasional oversights, the team consistently meets and often exceeds expectations.
While some reviews pointed out areas for improvement at the management level, the frontline employees—whether they're at reception, in the service areas or even the restaurant—receive high praise for their problem-solving abilities and overall helpfulness. The professionalism of the restaurant's bartender and other service staff further enhances the guest experience.
Overall, guests at Mercure Salzburg City can expect to encounter a team that is dedicated, friendly and consistently focused on providing excellent service.
Mercure Salzburg City offers various parking options, including a parking lot and an underground garage available for a daily fee. While some guests found the charges to be pricey, ranging from 16 to 19 EUR per day, others appreciated the convenience of being able to park directly at the hotel. It's advisable to book a parking space in advance upon request. Guests noted the parking facilities as good and easy to use with some free parking spaces also available. The location and availability of parking were frequently highlighted as positives, making it pleasant and convenient for guests to park at the hotel. However, carrying luggage might be a bit challenging and taking a taxi to the station for onward travel was a more cost-effective option for some. Overall, parking at Mercure Salzburg City is considered good with practical options to suit different needs.
Mercure Salzburg City faces mixed feedback regarding its four-star rating, facilities and services. While some guests were satisfied with their experience, reporting very good service and expressing overall satisfaction, many reviews highlight significant issues. A recurring theme in the feedback is the sentiment that the hotel does not meet the expectations of a four-star establishment. Guests pointed out that the quality was lower than other four-star hotels they had experienced with specific mentions of the lack of amenities such as a gym and a pool. Concerns were also raised about the pricing being unjustifiably high for the quality provided. Additionally, there were instances of dissatisfaction with customer service, deemed embarrassing for a hotel with such a rating. The rooms specifically received criticism for not aligning with a four-star standard with some reviews suggesting the hotel is better suited to a three-star classification. Overall, the reviews suggest that while some patrons were happy, the hotel might need to address certain quality concerns to meet the broader expectations associated with its rating.
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Location
The hotel's central location means that Mirabell Gardens, the main festival hall and various tourist spots are all within easy walking distance. Guests appreciate the convenient and flat walk to the city's vibrant heart, making it an excellent base for exploring Salzburg. The nearby bus stop adds to the convenience, offering additional transport options for those who prefer not to walk.
Inside, the hotel boasts clean, well-equipped rooms featuring large TVs, fridges and all necessary amenities, ensuring comfort after a day of sightseeing. Guests commend the friendly, helpful staff for their attentive service, enhancing the overall experience.
With good parking facilities and a reputation for a perfect breakfast buffet, Mercure Salzburg City stands out as a functional and comfortable accommodation option. Ideal for travelers looking for a blend of convenience, comfort and quiet, it comes highly recommended by those who have experienced its charms.
Breakfast
However, a few repeat criticisms point to the cost with some guests feeling that the additional charge for breakfast is overpriced compared to other hotels of similar standards. While many guests praise the variety and quality, a few mention that the breakfast could benefit from more fresh fruit and express that it could occasionally feel monotonous.
Service during breakfast also receives commendations, especially due to the friendly and attentive staff. Overall, Mercure Salzburg City's breakfast is well-regarded for its comprehensive and diverse offerings, although the pricing may be a consideration for some guests.
Dinner
Rooms
The beds and bedding are frequently highlighted for their comfort, making for a restful stay. Guests appreciate the modern furnishings and decor, which lend a cozy and updated feel to the rooms, although some have pointed out that the size of certain rooms can be on the smaller side. The modern bathrooms are particularly noted with some facilities catering to those with mobility issues, although there are mentions of occasional signs of wear and tear and outdated elements in certain rooms.
The hotel's cleanliness standards receive high marks with rooms being described as spotless and well-maintained. Despite these positive aspects, some guests have experienced issues such as unclean bathrooms, unpleasant odors and the occasional presence of outdated or worn out furniture and fixtures. Additionally, some rooms have issues with windows that either do not open properly or face noise challenges when open.
In terms of location, the hotel is favorably situated within walking distance to Salzburg's old town and close to the main train station, making it a convenient choice for travelers. Guests also enjoy the hearty and varied breakfast offerings.
In summary, Mercure Salzburg City presents a comfortable and modern lodging option with generally high standards of cleanliness and functionality, although some areas could benefit from updates and refurbishment to meet the expectations associated with its star rating.
Beds
On the flip side, a number of guests pointed out issues with the mattresses, describing them as worn out, soft and even uncomfortable. Some reviews noted that the beds were hard, which could pose a problem for those with back issues like herniated discs. Other criticisms included the low toilet height and limited cushion availability per bed.
Despite these bed-related concerns, the overall stay is often described as very comfortable with amenities such as an air-conditioned underground garage and a decent breakfast enhancing the experience. Rooms are appreciated for their spaciousness and modern bathrooms, contributing to the positive aspects of a stay at this hotel.
Cleanliness
The hotel staff receives commendations for their friendliness and attentiveness, ensuring that rooms are well-kept and welcoming. The comfortable and clean rooms make a strong impression on guests, coupled with stylish decor that further enhances their appeal.
However, there are occasional issues raised by guests, including some reports of bathrooms and specific areas like the shower floor needing better attention. Some rooms and bathrooms have been noted to require upgrades, including worn-out carpets and outdated facilities. Despite these occasional drawbacks, the general consensus remains positive with cleanliness rated highly by most guests.
Overall, despite a few instances requiring improvement, Mercure Salzburg City is often praised for its clean, quiet and comfortable environment, making it a reliable choice for travelers.
Staff
Guests frequently note the friendliness and professionalism displayed by the receptionists and service staff with particular commendation for their courteous attitudes and willingness to go above and beyond. The staff is described as always happy to help with a smile, making guests feel welcome and well-cared for. Whether it's assisting with tea and coffee needs for the room or addressing specific requests despite occasional oversights, the team consistently meets and often exceeds expectations.
While some reviews pointed out areas for improvement at the management level, the frontline employees—whether they're at reception, in the service areas or even the restaurant—receive high praise for their problem-solving abilities and overall helpfulness. The professionalism of the restaurant's bartender and other service staff further enhances the guest experience.
Overall, guests at Mercure Salzburg City can expect to encounter a team that is dedicated, friendly and consistently focused on providing excellent service.
Parking
4 Star
No, Mercure Salzburg City doesn't have any pool.
No, a spa isn't available at Mercure Salzburg City.
Yes, Mercure Salzburg City welcomes dogs.
Yes, parking facilities are available at Mercure Salzburg City.
No, Mercure Salzburg City doesn't have a gym.
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