Hotel New Folías
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Summary of reviewsHotel New Folías garners praise for its superb location, strategically nestled in the tranquil San Agustín area. Guests frequently highlight its close proximity to the beach, allowing for an easy stroll to the ocean. The neighborhood's serene ambiance, coupled with its accessibility to local shops, supermarkets and a nearby shopping center with restaurants and bars, enhance the experience. The hotel’s lush, green surroundings and well-maintained facilities add to its charm, making it an ideal choice for both beach vacations and island explorations.
The breakfast service at Hotel New Folías receives positive feedback for its variety and quality. Guests particularly appreciate the fresh fruits, yogurts, breads, cheeses and the option to enjoy breakfast on the terrace. Despite some notes on the repetition of food items and areas for improvement, the attentive and professional service from the staff enhances the overall dining experience.
Dinner experiences are mixed with many guests praising the quality at Papi's Grill for its pleasant ambiance and variety. However, critiques about repetitive menus and slow service suggest room for improvement. Nevertheless, the meals' quality-price ratio and well-presented dishes are often noted as highlights.
Rooms at Hotel New Folías are spacious, comfortable and offer beautiful sea views from the balconies. The rooms are well-equipped with small kitchenettes, ideal for short stays. Cleanliness is consistently praised with daily cleaning services and attentive staff maintaining a tidy environment. While some rooms show signs of aging and could benefit from renovation, the overall comfort, views and service make for a pleasant stay.
Cleanliness across the hotel is a noteworthy strength. Guests often mention the spotless conditions maintained by friendly and efficient housekeeping staff. Though occasional lapses in cleanliness are reported, the overall feedback underscores a high standard of hygiene throughout the hotel.
The staff receive accolades for their exceptional service, characterized by friendliness and attentiveness. From receptionists to lifeguards and restaurant workers, the hotel’s team is frequently commended for their welcoming and accommodating demeanor, enhancing the overall guest experience.
The hotel provides free WiFi, but many guests report issues with inconsistent and slow connectivity, particularly in the rooms. The strongest signal is around the pool area. Despite the hotel’s other amenities, the WiFi performance remains a point of concern for visitors.
The pool area at Hotel New Folías is highlighted for its cleanliness, spaciousness and serene environment. With ample sunbeds and a refreshing, well-maintained pool, guests enjoy a relaxing poolside experience. The presence of a pool bar and separate children’s pool, alongside lifeguard services, further adds to the appeal, despite minor critiques regarding the pool's temperature and occasional cleanliness issues.
Proximity to the beach is a significant draw for guests with the beautiful San Agustin Beach just a short walk away. The convenience of beach access, along with the clean and idyllic environment, makes the hotel a perfect choice for seaside getaways.
Lastly, parking at Hotel New Folías is described as convenient with ample free public and street parking options readily available, particularly during off-season months.
Overall, Hotel New Folías offers a charming and comfortable stay with its strategic location, excellent service and well-maintained facilities making it a favored destination for many visitors.
Categories
The breakfast service at Hotel New Folías receives positive feedback for its variety and quality. Guests particularly appreciate the fresh fruits, yogurts, breads, cheeses and the option to enjoy breakfast on the terrace. Despite some notes on the repetition of food items and areas for improvement, the attentive and professional service from the staff enhances the overall dining experience.
Dinner experiences are mixed with many guests praising the quality at Papi's Grill for its pleasant ambiance and variety. However, critiques about repetitive menus and slow service suggest room for improvement. Nevertheless, the meals' quality-price ratio and well-presented dishes are often noted as highlights.
Rooms at Hotel New Folías are spacious, comfortable and offer beautiful sea views from the balconies. The rooms are well-equipped with small kitchenettes, ideal for short stays. Cleanliness is consistently praised with daily cleaning services and attentive staff maintaining a tidy environment. While some rooms show signs of aging and could benefit from renovation, the overall comfort, views and service make for a pleasant stay.
Cleanliness across the hotel is a noteworthy strength. Guests often mention the spotless conditions maintained by friendly and efficient housekeeping staff. Though occasional lapses in cleanliness are reported, the overall feedback underscores a high standard of hygiene throughout the hotel.
The staff receive accolades for their exceptional service, characterized by friendliness and attentiveness. From receptionists to lifeguards and restaurant workers, the hotel’s team is frequently commended for their welcoming and accommodating demeanor, enhancing the overall guest experience.
The hotel provides free WiFi, but many guests report issues with inconsistent and slow connectivity, particularly in the rooms. The strongest signal is around the pool area. Despite the hotel’s other amenities, the WiFi performance remains a point of concern for visitors.
The pool area at Hotel New Folías is highlighted for its cleanliness, spaciousness and serene environment. With ample sunbeds and a refreshing, well-maintained pool, guests enjoy a relaxing poolside experience. The presence of a pool bar and separate children’s pool, alongside lifeguard services, further adds to the appeal, despite minor critiques regarding the pool's temperature and occasional cleanliness issues.
Proximity to the beach is a significant draw for guests with the beautiful San Agustin Beach just a short walk away. The convenience of beach access, along with the clean and idyllic environment, makes the hotel a perfect choice for seaside getaways.
Lastly, parking at Hotel New Folías is described as convenient with ample free public and street parking options readily available, particularly during off-season months.
Overall, Hotel New Folías offers a charming and comfortable stay with its strategic location, excellent service and well-maintained facilities making it a favored destination for many visitors.
Aparthotel near The Beach
Located close to San Agustín Beach, this hotel offers a large heated swimming pool. All rooms have views of the beach, sea, or gardens. It is located within an 8-minute walk of Playa de las Burras.
Aparthotel with Swimming Pool
This hotel features an outdoor pool. It's near El Pirata Public Beach and San Agustin Paseo Costa Canaria Promenade. It's family-friendly and offers windsurfing and mini golf.
Heated Pool Outdoor Pool
3-Star Aparthotel
This hotel is a comfortable, family-friendly option with spacious rooms. It features an outdoor pool and a poolside bar, offering a relaxing environment for guests. Its location is convenient, close to the beach and local attractions.
Aparthotel with Outdoor Pool
This hotel offers two outdoor pools and a children's pool, complemented by a sun terrace with loungers and a poolside bar. It provides a pleasant environment for relaxation by the water.
Aparthotel with Heated Pool
Located near San Agustín Beach, Hotel New Folías features a large heated swimming pool. Guests appreciate the clean pool area and the relaxing experience it provides.
Aparthotel for Honeymoon
Aparthotel with Parking
About Hotel New Folías
License: H-35-1-0000080
Guest Reviews
Location
Guests appreciate the peaceful neighborhood, which combines proximity to the ocean with a serene atmosphere. The location enables visitors to stroll along beautiful promenades and access various points of interest, such as local shops, supermarkets and a nearby shopping center with restaurants and bars. Additionally, the hotel's situation is praised for its convenience in transportation with bus stops and ample parking nearby.
The quiet environment, complemented by stunning sea views from many rooms and balconies, adds to the hotel's allure. Many reviews emphasize the perfect blend of being close to essential services while maintaining a sense of tranquillity, making it suitable for both relaxing beach vacations and adventures around Gran Canaria. With green, lush surroundings and well-maintained facilities, Hotel New Folías offers guests a charming stay in a strategic yet peaceful location.
Breakfast
Guests favor the well-supplied buffet, noting an extensive selection that caters to different tastes and the option to enjoy breakfast on the terrace is seen as a notable perk. The breakfast also includes friendly service, which enhances the overall dining experience.
However, some reviews pointed out that the breakfast could become monotonous, as the same options were often repeated daily. There were mentions of variability in the quality of hot foods, such as consistently burnt bacon and other items cooling too quickly. A few reviews criticized the limited variety and low quality of certain products with complaints about specific items like the bread and rolls and some guests felt that the offering did not justify the extra cost.
Despite these mixed reviews, the professionalism and attentiveness of the staff often received commendations, making the breakfast experience pleasant. Overall, while there is room for improvement, especially in terms of variety and consistency, the breakfast at Hotel New Folías generally satisfies with its plentiful and varied options.
Dinner
However, there are considerable critiques, especially regarding the repetitive and limited menu choices. Many found the meal portions to be small and the overall offerings quite basic. The switch from linen to paper napkins and instances of slow service have also been pointed out as areas needing improvement. Dinner at Blossom restaurant has been particularly criticized for poor quality, bland tastes and unhelpful staff.
Despite these issues, some diners had positive experiences with well-presented dishes and a good quality-price ratio at the buffet. Suggestions for improvement include enhancing the variety and quantity of menu options and addressing service speed. While the food quality at Papi's Grill receives notable praise, the consistency of the dining experience at the associated restaurants could benefit from increased attention.
Rooms
Guests enjoy the tranquil location of the hotel which is close to the beach and local amenities like supermarkets and restaurants, making it convenient for beach days and dinners. The large terraces are a significant draw, providing ample space to relax while soaking in the sun and sea views. The staff is frequently praised for being kind and attentive, ensuring a pleasant stay.
However, the hotel does show signs of aging with multiple reviews mentioning that the rooms are outdated and in need of renovation. Issues such as worn-out furniture, bathroom doors that are hard to close or damaged and minor maintenance faults are common. Despite these drawbacks, the overall comfort and spaciousness of the rooms help mitigate the impact of these issues for many visitors.
In summary, Hotel New Folías offers good value for money with its clean, spacious and well-equipped rooms in a peaceful and convenient location. While the rooms might benefit from some modernization, the excellent views, comfortable amenities and good service contribute to a pleasant stay.
Beds
However, there are significant criticisms regarding the hardness of the mattresses. Several guests found the beds to be too hard or uncomfortable with some even describing them as "torture devices from the Middle Ages." The need for mattress toppers or replacements was mentioned multiple times, indicating a disparity in the quality of bedding. Additionally, issues with double beds having separations in the middle and creaky or noisy mattresses were raised.
Despite the mixed feedback, the hotel's comfortable facilities and cleanliness of the rooms generally receive positive remarks with many guests praising the overall comfort of the bedding when it meets their standards.
Cleanliness
The hotel also boasts a highly attentive and friendly cleaning staff, renowned for their quick and thorough service. Many guests appreciated the spotless conditions maintained by the cleaning ladies, who were polite and efficient, ensuring clean towels and regularly changed bedding when requested. It's evident that the hotel prioritizes hygiene, reflected in the regular and comprehensive cleaning routines throughout the entire facility, from rooms to the pool area and communal spaces.
However, a few reviews indicate occasional lapses in cleanliness. Some guests reported neglected cleaning in specific areas, such as patios, bathroom fixtures with rust stains and an oversight in garbage removal. Dirty towels and inconsistent cleaning schedules were also mentioned with a handful of complaints about ants, cockroaches and overlooked dust in corners. Despite these minor issues, the general sentiment places 'Hotel New Folías' in a good light regarding cleanliness with many guests expressing satisfaction and returning for another stay.
In summary, 'Hotel New Folías' achieves a solid reputation for cleanliness, backed by a dedicated housekeeping staff and well-maintained facilities, ensuring a comfortable and hygienic stay for guests. While there's room for improvement in certain areas, the overall cleanliness remains a prominent highlight as per the majority of guest feedback.
Staff
The cleaning staff also receives high marks for their friendly demeanor and thoroughness, ensuring a positive experience in both public and private spaces. Restaurant staff are recognized for their service-minded approach with guests appreciating their pleasant and attentive interactions.
Despite minor criticisms about some staff attitudes and specific incidents of neglect, the overall impression is overwhelmingly positive. The consistent references to friendly, professional and exceptional treatment reinforce the hotel's strong commitment to guest service. The friendly atmosphere fostered by the staff significantly enhances the overall guest experience at Hotel New Folías.
Wi-Fi
Pool
Though the pool is not heated and can be chilly, especially in February, many guests still find it a delight due to its cleanliness and the serene environment it offers. The pool area is also equipped with a pool bar, adding convenience and an extra layer of relaxation, although the bar's opening hours are inconsistent.
Families appreciate the separate children's pool, though it lacks play equipment. The dedicated lifeguard services and the abundant loungers receive positive mentions for contributing to a safe and enjoyable experience. Guests also note the pool area’s aesthetic appeal, bordered by palm trees and a well-kept garden, creating a tranquil setting.
While most reviews are positive, a few guests mentioned areas needing improvement, such as the pool’s temperature not being as warm as advertised, occasional dirtiness and the outdated condition of some facilities. Issues like early reservations of sunbeds and the limited availability of pool mats also surfaced in the feedback.
Overall, the pool at Hotel New Folías is a major highlight with a combination of cleanliness, space and service that ensures a pleasant stay for guests seeking a relaxing and enjoyable poolside experience.
Beach
The convenience of the hotel's location extends beyond its beach access. Reviews mention its closeness to a shopping center and bus stop, making it easy for visitors to explore the surrounding area. Several guests appreciate the quiet and peaceful environment of the nearby beaches, ideal for a relaxing retreat.
Adding to the experience, the beach bars and promenade provide an opportunity for pleasant beach walks and savoring picturesque views of the sea. Overall, the favored aspect of Hotel New Folías among guests is undoubtedly its exceptional and convenient beach access, making it a perfect choice for those wanting a seaside getaway with all the amenities close at hand.
Parking
Several reviewers highlight the ample free parking spaces around the hotel, which adds to the overall convenience, especially for those with rental cars. Some even mention private parking options at reasonable rates, which enhance the comfort and security of their stay. The parking area is noted for being well-maintained, clean and well-lit.
However, there are some caveats. Guests mention that parking can be more complicated during weekends, holidays like Easter or peak tourist times due to the hotel's proximity to the beach. It's also noted that parking availability can be a bit hit-or-miss with some guests facing difficulties in finding free spots during these busier periods. When street parking fills up, especially in high-demand seasons, it can become challenging.
Despite these occasional difficulties, many guests find parking to be mostly hassle-free and are pleased with the provisions made by the hotel and the surrounding area.
3 Star
The hotel is appreciated for offering a decent standard of accommodations for the price with many reviewers noting that it meets or exceeds typical three-star expectations. Cleanliness is generally well-regarded, although a few guests have mentioned it could be improved to fully align with three-star standards. Despite being the oldest hotel in the area, dating back to the 1960s, it manages to maintain a level of service that many find satisfactory, if not exceptional.
However, there are consistent mentions of the hotel needing renovation. Rooms and some common areas appear dated with issues such as old fixtures, cracks in the walls and worn-out doors being fairly common. Some guests have pointed out the inconvenience of numerous stairs, which could be problematic for older visitors. Additionally, the lack of in-room laundry facilities has been noted.
Overall, while not luxurious, Hotel New Folías offers a reasonable three-star experience with good value for money, making it a solid choice for budget-conscious travelers who prioritize location and basic amenities over modern decor and high-end facilities.
Heated Pool
However, there were also comments pointing out inconsistencies in the pool's heating. Some guests found the pool to be too cold, describing the water as "freezing" or "ice cold." It was noted that during winter, the pool heating was found insufficient by several guests, leading to disappointment.
Despite these few criticisms, many reviews still referred to the pool as "nice" and "good," suggesting that when the heating system was functioning adequately, it significantly enhanced guests' experiences.
Outdoor Pool
Visitors appreciate the variety in the pool setup, which includes a child-friendly pool and strategically placed water jets. The large outdoor pool is particularly noted for being spacious and clean, making it ideal for both rest and active swimming. Despite the heated pool being slightly warm year-round, some guests mentioned that the water can be quite cool in winter months.
Families enjoy the children's pool and the pool area is often described as quiet and relaxing. The presence of a pool bar, although some noted it closed at noon, adds to the convenience. A few guests observed crowding at times and mentioned the artificial grass in the pool area could use improvement.
Overall, the pool area stands out as a highlight of the hotel, offering a pleasant environment for guests looking to relax and unwind during their stay.
Honeymoon
The facilities also receive commendations, particularly the pool connected to the terrace, which offers convenience and a pleasant ambiance. While the staff occasionally fell short on special requests, they generally go the extra mile, providing five-star treatment and thoughtful gestures. Several guests were touched by small yet meaningful acts, such as receiving champagne, chocolates and anniversary gifts directly in their rooms.
Special occasions, including weddings and honeymoons, are notably well-catered for at Hotel New Folías. The staff's attention to detail shines through with personalized touches like room decorations, balloons and romantic dinners, creating a special feel and enhancing the overall experience. Indeed, for those looking to celebrate love in a picturesque setting with attentive service, this hotel offers a pleasant and memorable stay.
Yes, Hotel New Folías has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel New Folías.
No, Hotel New Folías doesn't allow dogs.
Yes, parking facilities are available at Hotel New Folías.
No, Hotel New Folías doesn't have a gym.
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