Embassy Suites San Antonio Brooks City Base Hotel & Spa

San Antonio , , 7610 South New Braunfels (Show on Map)
9.0
Excellent


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1 room2 guests 1 room, 2 guests
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Summary of reviewsEmbassy Suites San Antonio Brooks City Base Hotel & Spa is a fantastic choice for families seeking a fun-filled vacation. The hotel's breakfast is a hit with families and the rooms are spacious enough to accommodate large groups comfortably. Guests have given the accommodations an excellent rating with some grandparents even praising how impressed their grandkids were with the hotel. While some guests found the room options unclear when booking with a family, causing discomfort for some families with four children, the hotel is generally great for the whole family. However, some guests have reported noise disturbances due to too many kids running around. It is advisable to check with the hotel to ensure the perfect room for your family's needs. Overall, guests highly recommend this hotel and would love to return for another exciting visit.
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Categories
Hotel with Spa
Embassy Suites San Antonio Brooks City Base Hotel & Spa features eforea spa by Hilton, where guests can experience a wide range of relaxing treatments and services. Complimentary consultations are available and a selection of organic skincare products is offered to ensure each guest receives the best possible treatment for their needs. The spa offers an array of massage services, including deep tissue, aromatherapy and salt stone massages, as well as tailored facials and full-body exfoliations. In addition to these services, guests can also unwind with a salt cave inhalation session, which provides a soothing escape in a mineral-filled microclimate. For those seeking hair removal services, waxing is available from head to toe with minimal discomfort. Couples can also enjoy a relaxing experience together with side-by-side treatments, which can deepen their connection and enhance their overall spa experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool

  Outdoor Pool  

Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King Studio Suite The unit offers 1 bed.

King Studio Suite with Roll-in Shower - Mobility Access This suite features a tea and coffee maker and a TV. The unit has 1 bed.

King Suite This suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Two-Room King Suite - Hearing Access This suite has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

Two-Room Suite with Two Queen Beds The unit has 2 beds.

Queen Suitewith Two Queen Beds - Mobility Access This suite has air conditioning, a tea and coffee maker and a flat-screen TV.

Queen Suitewith Two Queen Beds - Hearing Access The suite provides a tea and coffee maker and a seating area.

About Embassy Suites San Antonio Brooks City Base Hotel & Spa
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Guest Reviews
9.0
Excellent
Location
The Embassy Suites San Antonio Brooks City Base Hotel & Spa is located in a perfect spot that is close to everything you need. The hotel is surrounded by shopping areas, restaurants and it is near to Mission San Jose and Confluence Park. Although the area might be a little bit off the beaten path, the location is great with stores and restaurants in close proximity. It is also not too far to get to Sea World, Six Flags, the Alamo or the River Walk. The hotel is situated in a convenient location with a very friendly staff, comfortable rooms and a great breakfast. Even though the immediate area might not be the best for visiting the market, the alamo, the zoo or the river walk, there is a Target and Starbucks close by. Overall, the location of the hotel is perfect for travelers who want to be close to several amenities in San Antonio.
Breakfast
Embassy Suites San Antonio Brooks City Base Hotel & Spa offers an amazing breakfast experience with guests enjoying the best breakfast they have ever had during a hotel stay. The complimentary breakfast is served buffet-style with options that are excellent and phenomenal and a chef is also available to take special orders. Breakfast options were different every day, but all were yummy with a wide variety of drinks available. The staff is great and they take COVID safety measures seriously. Guests are amazed by the spectacular breakfast and the excellent restaurant. Although breakfast apparently ends at 9, guests can still enjoy the hot, varied and delicious breakfast served by the kind staff.
Rooms
Embassy Suites San Antonio Brooks City Base Hotel & Spa is the perfect place for a comfortable and clean stay in San Antonio. The hotel has very clean and mostly quiet rooms with current, modern appliances. The beds are comfortable and the pillows are fluffy, making for a restful night's sleep. Many guests loved the spaciousness of the rooms, which felt like small apartments with plenty of room for families, including those with children in wheelchairs. Rooms are well-appointed with amenities like fridges and microwaves and some even have separate living areas and kitchens. The hotel staff were very nice and helpful, making guests feel welcome. While some guests found the rooms to be small or not as clean as they would have liked, others raved about the beautiful and updated rooms, fabulous showers and the large windows that let in plenty of natural light. Overall, this is a great hotel for those looking for a clean and comfortable stay in San Antonio with easy access to the city's attractions.
Beds
Embassy Suites San Antonio Brooks City Base Hotel & Spa offers comfortable and roomy rooms with amazing beds and fluffy pillows that some guests didn't want to leave. Guests appreciated the perfect comfort of the queen and king size beds with some even raving about the bedding. Although there were some negative reviews about the comfort of the beds, these were few and far between. Some guests even had a sore back after sleeping on the uncomfortable bed. One guest mentioned finding hair in the bed, but this was an isolated incident. Overall, the beds at this hotel seem to be a winner among guests.
Cleanliness
Embassy Suites San Antonio Brooks City Base Hotel & Spa has a reputation for being very clean according to guest reviews. Visitors have praised the hotel for having clean, modern and spacious rooms equipped with new appliances. The pool area was also kept clean and the complimentary breakfast was served in a clean and tidy setting. Guests have noticed that the staff is dedicated to maintaining a high level of cleanliness and that sticker seals were placed on the doors to confirm the room had been sanitized. In general, visitors expressed appreciation for the hotel's pristine appearance and the efforts made to ensure their comfort and safety during their stay. Though there were some negative comments about cleanliness, the majority of guests noted a high level of cleanliness throughout the hotel.
Staff
Embassy Suites San Antonio Brooks City Base Hotel & Spa boasts an exceptional staff who will make your stay unforgettable. The front desk and employees are accommodating and always ready to help guests, ensuring you are treated like a King or a Queen. The staff was very attentive and ensured your stay was comfortable, making sure to keep everything disinfected. Ernie the bartender was exceptional and went above and beyond. Guests love the omelette guy who was the sweetest and the friendly staff in the breakfast area. The hotel is in a great location and has a top-notch restaurant with delicious food. The staff, from Sharon, April and William to Sonia in the restaurant and Jasmine at the front desk, are professional, friendly and helpful. Some guests mentioned that the supervisor was not available and some staff members were not friendly, but overall, the staff makes the difference and provides excellent customer service, earning this hotel high praise.
Pool
If you're looking for a refreshing dip during your stay at the Embassy Suites San Antonio Brooks City Base Hotel & Spa, there is an outdoor pool available. While some guests deemed it to be small compared to the size of the property, others found it lovely and enjoyed spending time there. The pool was consistently clean and some families were happy to watch movies screened in the area. However, the pool was closed intermittently for renovations and some guests were disappointed that it wasn't heated. On the other hand, one guest's son enjoyed his time at the pool, which was available until 10 pm. Although the pool was somewhat small, it was a peaceful place to lounge, except for some guests who were smoking in the pool area.
Family
Embassy Suites San Antonio Brooks City Base Hotel & Spa is a wonderful place for families looking for a fun getaway. Guests praise the hotel's breakfast, which is a favorite for families. The rooms are spacious and fit large groups easily - perfect for families with three kids and two adults. The accommodations received an excellent rating from guests with some grandparents raving about how impressed their grandkids were with the hotel. Indeed, the hotel is great for the whole family! However, some guests found that the room options were not entirely clear when booking with a family, leading to discomfort for some families with four children. Moreover, in some cases, the hotel was noisy with too many kids running around, which caused disturbances for some guests. Therefore, it may be worth checking with the hotel to ensure the perfect room for your family's needs. Overall, guests recommend this hotel and would love to come back for another exciting visit.

Yes, Embassy Suites San Antonio Brooks City Base Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Embassy Suites San Antonio Brooks City Base Hotel & Spa.

No, Embassy Suites San Antonio Brooks City Base Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at Embassy Suites San Antonio Brooks City Base Hotel & Spa.

Yes, Embassy Suites San Antonio Brooks City Base Hotel & Spa has a gym.
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