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Grand Hyatt San Antonio River Walk

San Antonio , 600 East Market (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Grand Hyatt San Antonio River Walk is a highly recommended hotel for travelers looking for a prime location in downtown San Antonio. Guests appreciate the convenience of being within walking distance to everything the city has to offer, including shops, restaurants, bars and attractions. The hotel's proximity to the convention center also makes it an ideal choice for business travelers. The rooms are clean, comfortable and well-decorated with great views of the city or the river walk. The staff is exceptional, providing top-notch service and the hotel adheres to COVID-19 safety measures. The outdoor pool is a highlight of the property, loved by adults and kids alike. While some guests had mixed experiences with breakfast and parking, overall, the Grand Hyatt San Antonio River Walk is a passable hotel that meets the expectations for a four-star hotel.
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Hotel with Heated Pool

At the Grand Hyatt San Antonio River Walk, the heated rooftop pool serves as a year-round beacon of relaxation and leisure. This elevated haven invites guests for a tranquil dip, a revitalizing lap-swim workout, or simply to unwind on the sundeck. The pool's unique rooftop location ensures panoramic city views that create a striking backdrop, transforming every swim or sunbathing session into a memorable experience.

Accompanying the mesmerizing views are comfortable lounge chairs, providing guests with the perfect spot to bask in the San Antonio scenery. The rooftop pool experience at the Grand Hyatt San Antonio River Walk transcends the traditional, offering a delightful blend of relaxation, physical activity, and sightseeing. It underscores the hotel's dedication to creating a holistic stay experience that goes beyond just accommodation, curating memorable moments for every guest.

Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

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Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Rooftop Pool Pool Lap Lanes Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Lap Lanes

Hotel with Rooftop Pool

Room Types

Double Room with Two Double Beds and Accessible Shower - Disability Access This accessible room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

Double Room with Two Double Beds and Accessible Tub - Disability Access This accessible room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

King Room with Accessible Shower - Disability Access This accessible room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

King Room with Accessible Tub - Disability Access This accessible room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

Double Room with Two Double Beds - Club Access This room includes a 55-inch flat-screen TV, coffee maker and refrigerator. It features access to the concierge-staffed Club Lounge offering free continental breakfast and evening hors d’oeuvres.

King Room - Club Access This room includes a 55-inch flat-screen TV, coffee maker and refrigerator. It features access to the concierge-staffed Club Lounge offering free continental breakfast and evening hors d’oeuvres.

Double Room with Two Double Beds This room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

Double Room with Two Double Beds - High Floor This room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

King Room - High Floor This room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

King Room This room includes a 55-inch flat-screen TV, coffee maker and refrigerator.

Corner King Room This room includes a 55-inch flat-screen TV, coffee maker and fridge.

Executive Suite This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite offers air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a TV with cable channels. The unit offers 2 beds.

Fiesta Suite The unit offers 1 bed.

Wellness Suite This air-conditioned suite includes a TV with cable channels and a private bathroom.

Entertainer Suite This air-conditioned suite includes a TV with cable channels and a private bathroom.

Ambassador Suite This air-conditioned suite includes a TV with cable channels and a private bathroom.

Luxury Suite This air-conditioned suite includes a TV with cable channels and a private bathroom.

Suite This air-conditioned suite is comprised of a TV with cable channels and a private bathroom.

About Grand Hyatt San Antonio River Walk

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Guest Reviews

8.4

Very Good

Location

The Grand Hyatt San Antonio River Walk is a fantastic choice for travelers looking for a prime location in downtown San Antonio. Guests rave about the convenience of being within walking distance to everything the city has to offer including shops, restaurants, bars and attractions such as the Alamodome and River Walk. The hotel's proximity to the convention center also makes it an ideal choice for business travelers. Views from the hotel are phenomenal and the staff is excellent, providing top-notch service. Rooms are comfortable and guests appreciate the convenience of having a perks store on-site. The hotel is also praised for its adherence to COVID-19 safety measures. All in all, the location of the Grand Hyatt San Antonio River Walk is unbeatable for those looking to immerse themselves in the vibrant heart of the city.

Breakfast

Guests have had mixed experiences with breakfast at Grand Hyatt San Antonio River Walk. Some were impressed with the quality of the breakfast provided, especially at Rojo bar. However, others were disappointed with the lack of breakfast options with many complaining about the long wait times and high prices at Starbucks/deli. Some guests were frustrated that breakfast wasn't included in their room rate or that they were not given the option to add it for an additional cost. Overall, the breakfast options seem to vary with some guests rating it highly while others were let down.

Rooms

The Grand Hyatt San Antonio River Walk boasts of huge, clean and astonishing rooms that guests loved. There were only a few negative comments about the room's size and location or the occasional unpleasant odor. However, most guests appreciated the beautiful location, great amenities and well-decorated modern rooms. The bedding, room size and outdoor patio were also a hit among visitors. Some reviews mentioned that the rooms did not match the pictures advertised, but overall, the rooms were clean, comfortable and had great views of the city or the river walk. The hotel staff was generally friendly and the location was right on the river walk, but far from elevators.

Beds

The Grand Hyatt San Antonio River Walk boasts some of the most comfortable beds and pillows in town, providing guests with their best night's sleep. While some guests found the pillows to be marginal or uncomfortable, the majority praised the amazing bed and nice beds in the rooms. The building is beautiful and the rooms are clean, featuring comfortable beds and a great location. However, some guests found the beds to be too firm or uncomfortable due to heat with mattresses buckling or being too hard. Overall, the beds were a highlight of the hotel, though some guests found the size of the beds to be smaller than expected or uncomfortable.

Cleanliness

Guests of Grand Hyatt San Antonio River Walk have praised the hotel for its cleanliness with numerous positive reviews commenting on the high standards of cleanliness throughout the hotel and the comfort of the beds and linens provided. Guests appreciated the COVID precautions in place and the overall cleanliness of both the rooms and facilities. Some guests did note issues with cleanliness, such as dirty towels or floors and there were some complaints about non-functional appliances in rooms. However, overall, the hotel appears to maintain a high standard of cleanliness for guests seeking a comfortable and hygienic stay in San Antonio.

Staff

Guests of the Grand Hyatt San Antonio River Walk consistently compliment the exceptional service provided by the hotel's staff. Front desk personnel are described as nice, pleasant, helpful, efficient, outstanding and exceptional. Bell boys and porters are also praised for their courtesy and professionalism. Valet service is often mentioned as excellent and valet personnel are typically described as nice. However, a few negative experiences with front desk staff are also reported, but these seem to be the exceptions rather than the rule. Overall, the hotel's staff is friendly, polite and attentive with many guests citing them as a highlight of their stay.

Pool

The Grand Hyatt San Antonio River Walk is the perfect family-friendly vacation spot with its great location and endless kids activities. The highlight of the property is the outdoor pool, which was loved by adults and kids alike. Despite its small size compared to the property, the pool area was well-maintained and offered great service from the employees. Guests enjoyed relaxing by the pool with a nice drink, while taking in the great pool view and location next to the river walk. Although COVID restrictions meant no access to the pool for some, this should have been communicated on the website to avoid any disappointment. Overall, the pool received glowing reviews with some suggestions for more frequent cleaning due to the crowds it attracts.

Parking

The parking situation at the Grand Hyatt San Antonio River Walk has received mixed reviews from guests. While some find the options convenient, others feel that the parking rates are exceedingly high. The private parking garage, which offers both self-parking and valet options, can be busy at times, causing delays. Some guests have also experienced issues with signage and lack of information about parking fees. On the positive side, guests appreciate the helpful valet and parking made easy. Despite the high prices, some guests still find the service great and the location convenient. The hotel has waived the parking fee for some guests, but overall, the parking rates remain a common complaint among visitors.

4 Star

Welcome to the Grand Hyatt San Antonio River Walk! This four-star hotel boasts of clean and well-decorated rooms that are efficiently managed by helpful staff. Guests appreciate the convenience of the location with elevators close to their rooms and quiet surroundings. The Rojo bar serves great breakfast that's worth trying out.

While some guests found the rooms to be warm and with just an okay view, others enjoyed the comfortable bed and incredible room. The pillows and mattress for some were uncomfortable, but the bellboys and valet parking staff provided excellent service.

The hotel's prime location is definitely a plus with amazing views of the hemisphere. The staff portrays a good attitude and the porters and valet guys are always courteous. Check-in was sweetly handled by the young lady.

Though some guests found the hotel overpriced, most find it worth the money. While there were a few negative reviews, overall, the Grand Hyatt San Antonio River Walk is a passable hotel that meets the expectations for a four-star hotel.

Yes, Grand Hyatt San Antonio River Walk has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Grand Hyatt San Antonio River Walk.

No, Grand Hyatt San Antonio River Walk doesn't allow dogs.

Yes, parking facilities are available at Grand Hyatt San Antonio River Walk.

Yes, Grand Hyatt San Antonio River Walk has a gym.

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