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Summary of reviewsHomewood Suites by Hilton San Antonio Northwest is a highly regarded accommodation choice for travelers and families seeking comfort and convenience in the vibrant city of San Antonio. Its prime location offers easy access to major attractions such as the Alamo, Riverwalk, Six Flags, and SeaWorld, along with proximity to shopping centers and local dining options. Situated in a safe and quiet neighborhood, the hotel serves as an ideal hub for exploring the city.
Guests appreciate the spacious, apartment-like suites, which include fully equipped kitchens and ample living areas, making it particularly suitable for families or extended stays. The cleanliness and maintenance of the rooms are notable, ensuring a comfortable and homelike ambiance. The hotel's friendly and helpful staff are frequently commended for their exceptional service, contributing significantly to the positive experience of the guests.
The breakfast offerings receive a mix of reviews, though many guests highlight the variety and quality, with particular praise for the hot breakfast options and the accommodating staff. The outdoor pool, barbecue area, and basketball court add to the family-friendly appeal, providing additional leisure options during the stay.
Parking is generally ample and convenient, although there are suggestions for improvements in security and availability during peak times. Overall, Homewood Suites by Hilton San Antonio Northwest delivers on its promise of quality, with the majority of guests expressing satisfaction and a desire to return for future visits. Show more
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Hotel near Golf Courses
The Homewood Suites offers a comfortable stay with suite-style accommodations, making it suitable for longer golf trips. Its location in Northwest San Antonio provides access to several nearby golf courses.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
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Hotel with Outdoor Pool
Room Types
One-Bedroom King Suite - Non-SmokingA separate living area with a flat-screen TV, sofa bed and armchair is featured in this suite. There is also a full kitchen, which includes a microwave, refrigerator and stove. The bedroom provides a work desk and flat-screen TV.
Two-Bedroom Suite with One King And Two Double Beds - Non-SmokingA separate living area with a flat-screen TV, sofa bed and armchair is featured in this 2-bedroom suite. There is also a full kitchen, which includes a microwave, refrigerator and stove. The bedroom provides a work desk and flat-screen TV.
One-Bedroom Suite with Two Double Beds - Non-SmokingA separate living area with a flat-screen TV, sofa bed and armchair is featured in this suite. There is also a full kitchen, which includes a microwave, refrigerator and stove. The bedroom provides a work desk and flat-screen TV.
Suite with Two Double Beds - Mobility Access/Non-SmokingThis suite features a separate living area, fully equipped kitchen which includes a full-sized refrigerator, coffeemaker, microwave, dishwasher and twin burner stove - plus utensils, sofa bed, dining table that can function as a workspace, two TVs, complimentary internet access, hairdryer, and iron with ironing board.
King Suite with Roll-In Shower - Mobility Access/Non-SmokingThis suite features an accessible bath tub with grab bars, a kitchen built to lower scale which includes a full-sized refrigerator, coffeemaker, microwave, dishwasher and twin burner stove - plus utensils, a separate living area, sofa bed, dining table that can function as a workspace, two TVs, complimentary internet access, hairdryer, and iron with ironing board.
Premium One-Bedroom King Suite - Non-SmokingThis suite features access to premium WiFi, in-room drinks and snacks replenished daily, a separate living area, fully equipped kitchen which includes a full-sized refrigerator, coffeemaker, microwave, dishwasher and twin burner stove - plus utensils, sofa bed, dining table that can function as a workspace, two TVs, hairdryer, and iron with ironing board.
Guest Reviews
8.5
Very Good
Location
The Homewood Suites by Hilton San Antonio Northwest boasts an excellent location that appeals to travelers looking to explore the vibrant city of San Antonio. Situated conveniently off I-10 and just outside of I-410, this hotel provides easy access to an array of attractions such as the Alamo, Riverwalk, Six Flags, and SeaWorld. Guests appreciate the proximity to shopping centers, local restaurants, and downtown, making it a suitable hub for sightseeing and entertainment. The safe and quiet neighborhood is complemented by a friendly and kind staff, ensuring visitors feel welcome during their stay.
Families find the spacious suites accommodating, with room enough for a family of five and added amenities like a basketball court. The hotel is nestled in a nice residential area near essentials like a supermarket and offers plenty of parking. Although some guests mentioned that the location is a bit farther from shopping areas and the city center than expected, the easy highway access and closeness to dining options more than make up for it, offering a convenient and pleasant stay for all.
Breakfast
The breakfast offerings at Homewood Suites by Hilton San Antonio Northwest receive mixed reviews, although many guests highlight numerous positive aspects. There's frequent praise for the variety and selection, with many noting a range of options that cater to different tastes and preferences, changing daily to maintain interest. Several guests describe the breakfast as delicious, superb, and even phenomenal, appreciating the fresh, well-stocked, and maintained presentation.
Many reviews highlight the hot breakfast as a standout feature, mentioning the exceptional quality of specific items like the sausage and muffins. The breakfast staff is also frequently lauded for their friendliness and efficiency.
However, there are some areas for improvement noted by guests. Suggestions include expanding the fruit offerings and enhancing the egg quality, as well as speeding up the refills during busy times to address congestion around popular stations like the waffle maker.
Overall, the breakfast experience is largely positive, providing a satisfying start to the day, particularly appreciated by families and those enjoying the convenience and variety offered.
Rooms
Homewood Suites by Hilton San Antonio Northwest offers a welcoming and comfortable stay with rooms that feel more like mini apartments. Guests frequently highlight the impressive size and layout of the suites, which include spacious living areas, separate bedrooms, and fully equipped kitchens. This makes the hotel an ideal choice for families or those planning longer stays. Cleanliness is also a hallmark of the property, with many reviewers praising the consistently clean and well-maintained rooms. The beds are described as comfortable, and the overall ambiance is cozy and home-like. The hotel’s location is another advantage, close to major attractions while situated in a quieter area of San Antonio. The friendly and helpful staff add to the positive experience, further emphasized by the hearty breakfast options available each morning. While some rooms may show signs of aging and occasional issues with cleanliness, such as stained sofa beds, the overall feedback from guests is overwhelmingly positive. This hotel provides a perfect blend of space, comfort, and convenience for a satisfying stay in San Antonio.
Beds
Homewood Suites by Hilton San Antonio Northwest garners mixed opinions when it comes to the comfort of their beds. A number of reviews highlight the comfort and cleanliness of the beds, often describing them as comfortable and cozy, with a sizable room adding to the pleasant stay. Some reviewers found the beds and sheets to generally exceed expectations, citing a large, clean suite as a positive feature.
However, an equal number of guests expressed dissatisfaction, pointing out that many beds are either too firm or lumpy, with some suggesting that new mattresses are necessary. The pull-out and sofa beds received particularly harsh feedback, often described as uncomfortable or in poor condition. Despite these criticisms, the overall consensus is that while some rooms provide a good sleeping experience, the hotel could benefit from improvements in bed quality for greater consistency.
Cleanliness
Homewood Suites by Hilton San Antonio Northwest generally impresses with its high standards of cleanliness and comfort, making it a reliable choice for travelers seeking a pleasant stay. Many guests highlight the exceptional cleanliness of the rooms and facilities, often describing them as spotless and well-maintained. The hotel’s spacious suites, complete with full kitchens, also receive praise for being clean and well-equipped, adding to the feeling of being at home while traveling.
The friendly and helpful staff further enhance the guest experience, coupled with a cozy, quiet atmosphere and an excellent location that is easy to access. The property is described as carefully maintained, presenting a welcoming environment for guests. Despite a few mentions of less-than-perfect aspects, such as outdated hallways or occasional odors, the overall impression is positive, with many remarking on the comfortable and spacious rooms where cleanliness and comfort take center stage.
Guests also note the bonus of a great breakfast, contributing to their overall satisfaction. While a few reviews point out areas for improvement, such as hallway carpets and thoroughness in cleaning certain areas, the majority echo a sense of enjoyment and contentment with their stay. The property delivers on Hilton's promise of high standards, ensuring guests have a clean, comfortable, and enjoyable lodging experience.
Staff
At the Homewood Suites by Hilton San Antonio Northwest, guests frequently praise the hotel's staff for their exceptional service. The team consistently demonstrates a high level of friendliness and helpfulness, making visitors feel welcomed throughout their stay. Many reviews highlight the staff's attentiveness and professionalism, particularly appreciating their efforts to resolve any issues that arise efficiently and courteously. The reception and breakfast crew receive special mentions for creating a pleasant and inviting environment, with guests noting their cheerful and polite demeanor. Moreover, specific members like Juan and Ashley are recognized for their outstanding service, providing personalized touches that enhance the overall experience. Overall, the staff at this hotel are a standout feature, contributing significantly to a positive and memorable stay.
Pool
The outdoor pool at Homewood Suites by Hilton San Antonio Northwest receives positive remarks from guests who appreciate its presence despite some challenges. The pool, although small, provides a sufficient respite from the Texas heat, making it a relaxing spot for families and leisure seekers. It is complemented by a barbecue area, which adds to the enjoyment with facilities for grilling hotdogs and hosting afternoon activities, making it a delightful setting for a summer barbecue. Many guests express satisfaction with the pool, noting that it is clean and pleasant. However, some challenges include the pool water being unheated, which restricts its use to warmer months. Accessibility to pool towels and cleanliness of the pool area have room for improvement. Despite its limitations, the pool adds to the overall experience alongside amenities like the little kitchen and the good daily breakfast, making the hotel a comfortable and enjoyable stay.
Parking
Homewood Suites by Hilton San Antonio Northwest offers a variety of parking experiences for guests, many of which are positive. The parking lot is appreciated for being well-lit at night, contributing to a sense of security for some visitors. Parking is generally found to be easy with plenty of spaces available, and it is conveniently located close to the rooms, making access straightforward. Additionally, the free parking is a welcome amenity for guests.
Despite these positives, there are a few areas for improvement. Some reviews mention a lack of availability, particularly during peak times, and a shortage of designated disabled parking spaces, which may require attention to better accommodate guests with special needs. Furthermore, security in the parking area could be enhanced as there have been mentions of broken car glass and the absence of security cameras, which might necessitate caution for visitors.
Overall, the parking situation at Homewood Suites is decent for most guests, with plenty of spaces and easy access, though some aspects such as security and availability during busy periods could be improved.
Family
Homewood Suites by Hilton San Antonio Northwest is an excellent choice for families seeking a comfortable and accommodating stay. The suites are spacious, providing the feel of a mini apartment, ideal for large families. The presence of a full-size kitchen, complete with pots and pans, is a notable advantage, offering plenty of space for preparing meals. Families traveling with children will appreciate the separate sleeping areas and ample living space, allowing everyone to relax comfortably. The hotel caters well to the needs of young families, offering thoughtful touches such as cribs for babies and a painting station for children in the lobby.
Outdoor enthusiasts will enjoy the opportunity to grill hot dogs and swim at the pool. Additionally, on-site amenities like a basketball court make it a fun destination for kids. With its clean facilities and friendly staff, the hotel offers a welcoming environment and excellent value for families. Its location is also convenient for visitors needing easy access to a nearby medical complex. Overall, the hotel stands out as a family-friendly option, ensuring a pleasant and comfortable stay for guests of all ages.
4 Star
Homewood Suites by Hilton San Antonio Northwest captures the essence of comfort and quality with its spacious and clean accommodations. Guests frequently praise the welcoming atmosphere and immaculate condition of rooms, noting them as both big and inviting. Opting for a suite comes highly recommended, as the upgraded experience enhances the overall stay. The hotel staff consistently surpass expectations, proving to be receptive and attentive to guest needs. A highlight of the visit is undoubtedly the delicious hot breakfast, paired with the property's excellent location, making it convenient for exploring San Antonio. Across various reviews, the sentiment is clear: stays here are exceptional, leaving guests with no complaints and an eagerness to return.
Yes, Homewood Suites by Hilton San Antonio Northwest has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Homewood Suites by Hilton San Antonio Northwest.
Yes, Homewood Suites by Hilton San Antonio Northwest welcomes dogs.
Yes, parking facilities are available at Homewood Suites by Hilton San Antonio Northwest.
Yes, Homewood Suites by Hilton San Antonio Northwest has a gym.