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Summary of reviewsTermas El Corazon is a tranquil retreat located not far from Santiago, offering a picturesque escape surrounded by forests and mountains. The serene environment, coupled with the pure air and natural beauty of the area, makes it an ideal spot for relaxation. The hotel's charming location is further enriched by excellent service, very good swimming pools and delightful restaurant offerings. The well-maintained thermal pools nestled in nature add to the allure of this comfortable and peaceful destination, although occasional issues with neighboring rooms have been reported.
The breakfast experience at Termas El Corazon has garnered positive feedback for being hearty, delicious and well-suited for special occasions with cleanliness and attentive service being notable highlights. However, there are calls for more variety and better quality options, including the need for natural juices and sustainability efforts regarding plastic usage.
Dinner service is generally well-received with guests praising the variety of food and quality of the a la carte options. Friendly and knowledgeable waitstaff enhance the dining experience. Some criticisms include delays in dish delivery and inconsistencies in food quality.
Guest reviews indicate that the rooms at Termas El Corazon are comfortable, cozy and spacious with excellent amenities like large beds and waterfall showers frequently mentioned. Cleanliness is a strong point, though some rooms show signs of aging and could benefit from refurbishment. Issues such as outdated features and occasional bad smells were noted, but the overall sentiment remains positive.
Cleanliness is a prominent feature at Termas El Corazon, particularly in the pool and spa areas, contributing to a beautiful and tranquil environment. However, there are some reports of lapses in public spaces and specific housekeeping issues.
The staff are frequently praised for their friendly and attentive service, creating a pleasant atmosphere throughout the hotel. Despite occasional less favorable experiences at the reception, the staff's overall kindness and professionalism significantly enhance guests' stays.
The hotel's WiFi service is a notable drawback with many guests experiencing poor connectivity and limited reception in certain rooms.
The spa experience at Termas El Corazon receives high marks for its exceptional massage services, well-maintained facilities and soothing thermal baths. Although the quality of relaxation massages can vary, the overall feedback is positive with the spa offerings contributing to a relaxing and enjoyable stay.
The pool facilities are highly regarded, whether indoor or outdoor, heated or not. Guests appreciate the pristine condition, perfect temperatures and variety of swimming options, making the pools a standout feature of the hotel.
Termas El Corazon is particularly family-friendly, offering a welcoming atmosphere and various entertainment options for families. The location's good weather and beautiful surroundings make it an attractive and relaxing destination for family vacations.
While there are mixed reviews regarding the beds with some guests finding them extremely comfortable and cozy, others noted issues with bed configurations and mattress quality. Overall, the bed experience is satisfactory for most travelers.
In summary, Termas El Corazon is a highly recommended destination for those seeking relaxation in a serene, natural setting. With excellent service, well-maintained facilities and a strong family-friendly atmosphere, it provides a delightful escape despite some areas for improvement. Show more
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Hotel with Spa
Visitors highlight the exceptional quality of the massages available. The spa facilities are also well-received, described as nice and clean. The thermal baths and pools stand out as a key feature.
Hotel with Swimming Pool
This hotel features 2 outdoor swimming pools and 3 hot tubs, providing guests with various options for water-based relaxation. It also has a full-service spa for additional pampering.
Indoor Pool Outdoor Pool
Hotel with Parking
This hotel property is likely to offer parking facilities for guests. While located in San Esteban, its proximity may make it a relevant option for those searching in the Los Andes area.
Hotel with Tennis Courts
Combines thermal spa experiences with tennis facilities, providing a balanced offering of relaxation and activity. Located in San Esteban, it's ideal for those seeking both wellness and recreation.
Hotel with All Inclusive Packages
Located in San Esteban, this hotel provides a relaxing thermal spa experience. All-inclusive packages typically include access to the hot springs, spa treatments, and meals.
Hotel with Outdoor Pool
This family-friendly hotel features 2 outdoor pools, a poolside bar, and a fitness center. Guests can enjoy spa treatments and free WiFi.
Hotel with Indoor Pool
This property features both an indoor and an outdoor swimming pool for guests to use.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Standard Double or Twin RoomThis double or twin room features private bathroom facilities, a TV with satellite channels, a safety-deposit box, a fan and heating. Bed linen and towels are included.
A complimentary breakfast is served daily.
Superior Double RoomThis double room features private bathroom facilities, a TV with satellite channels, a safety-deposit box, a fan and heating. Bed linen and towels are included.
A complimentary breakfast is served daily.
Superior Triple RoomThis double or twin room features private bathroom facilities, a TV with satellite channels, a safety-deposit box, a fan and heating. Bed linen and towels are included.
A complimentary breakfast is served daily.
Deluxe Double RoomThis family room features private bathroom facilities, a TV with satellite channels, a safety-deposit box, a fan and heating. Bed linen and towels are included.
A complimentary breakfast is served daily.
Premium Quadruple RoomThe spacious quadruple room features air conditioning, a private entrance, as well as a private bathroom boasting a bath and a hairdryer. The unit has 3 beds.
Superior Quadruple RoomThe unit offers 3 beds.
Guest Reviews
8.4
Very Good
Location
Located not far from Santiago, Termas El Corazon offers a tranquil escape surrounded by beautiful nature. Nestled in the forest and mountains, this venue provides a serene environment ideal for relaxation. The distance from the city allows guests to breathe pure air and enjoy peaceful surroundings. The charming location is enhanced by excellent service, very good swimming pools and fabulous restaurant offerings. The natural beauty of the building and gardens, along with tasty food, adds to the allure of this comfortable and quiet destination. Despite occasional issues with neighboring rooms, the overall setting, complete with thermal pools immersed in nature, makes it a highly recommended spot for disconnecting and unwinding.
Breakfast
Termas El Corazon offers a breakfast experience that has garnered a mix of reviews from guests, highlighting both strengths and areas for improvement. Many guests have praised the breakfast for being hearty, very good and even excellent with some describing it as spectacular and delicious. The attention to detail, especially on special occasions like wedding anniversaries, received positive mentions, as did the cleanliness and sanitation measures at the buffet.
However, there are several comments indicating that the breakfast could use more variety and updates, as the menu appears to be quite repetitive. Some guests felt that the breakfast was basic or modest and did not quite match the hotel's price category. The absence of natural juice options and the excessive use of plastic without recycling efforts, were also noted as drawbacks.
Overall, while the breakfast at Termas El Corazon has its commendable aspects, there is room for improvement in terms of variety, quality options and environmental considerations.
Dinner
Termas El Corazon offers a varied experience when it comes to dinner service with a generally positive reception from guests. Many commend the good variety of foods available, noting that meal times offer different options to cater to diverse tastes. The food quality is frequently highlighted as very good with several guests describing it as exquisite and delicious and the a la carte options particularly well-prepared and presented. Friendly service is also appreciated with waitstaff providing good recommendations to enhance the dining experience.
However, not all reviews are glowing. Some guests point out shortcomings such as delays in dish delivery and limited menu options, particularly for children. There are mentions of quality inconsistencies with occasional complaints of food appearing frozen or stale and lacking in variety. Despite these mixed experiences, the hotel generally provides satisfying dinner options within a comfortable and family-friendly setting.
Rooms
Termas El Corazon offers a mixed experience when it comes to their rooms. On the positive side, many guests found the rooms comfortable, cozy and spacious. Several reviews highlight excellent amenities, including large beds and waterfall showers. Cleanliness is frequently mentioned as a strong point and the general atmosphere of the facilities is enjoyable. However, some rooms do show signs of aging and could benefit from refurbishment and maintenance. Issues such as outdated features, a lack of natural light, small sizes for some rooms and occasional bad smells were highlighted by various guests. Despite these concerns, the overall sentiment leans towards comfortable and decent accommodations, complemented by generally kind staff and enjoyable meal options.
Beds
The bed experiences at Termas El Corazon offer a mixed bag of impressions. Many guests praised the beds, describing them as large, extremely comfortable and cozy. Positive remarks often highlighted the comfort, emphasizing that the beds were a pleasant place to relax. However, there were several concerns reported. Some guests mentioned that the double beds were actually two smaller beds joined together, resulting in an uncomfortable separation in the middle. A few found the beds either too hard or too soft for their liking and noted instances of poor-quality mattresses. Additionally, there were mentions of receiving a king bed instead of the requested super king. Despite these issues, the overall bed experience leaned towards the comfortable side, making it a decent option for most travelers.
Cleanliness
Termas El Corazon has garnered mixed reviews regarding its cleanliness with a significant emphasis on positive experiences. Guests frequently highlighted the cleanliness of various facilities, noting that everything was very clean, including the large pool and spa areas. The outdoor pools and gardens were often described as well-maintained and pleasant, contributing to an overall sense of beauty and tranquility.
However, the reviews also revealed some areas needing improvement. Common areas occasionally lacked sufficient cleanliness and some guests pointed out specific issues, such as the presence of an opened can in the refrigerator and incomplete housekeeping services. Despite these criticisms, the friendly and attentive staff, particularly the cleaning personnel, received praise for their efforts.
In summary, while Termas El Corazon generally maintains high standards of cleanliness and offers a beautifully kept environment, certain lapses—particularly in public spaces and detailed room upkeep—suggest there is room for further enhancement in its cleanliness practices.
Staff
At Termas El Corazon, guests frequently praise the staff for their exceptionally friendly and attentive service. The overall sentiment is that the staff exude kindness, making for a pleasant and relaxed atmosphere throughout the hotel. Many visitors appreciated the excellent attention from the team, highlighting their courteous and caring nature.
The hotel's organization and attentiveness are often mentioned with the staff receiving compliments for keeping everything well organized and tidy. Whether it's at the reception, in the kitchen or around the swimming pools, the staff ensure that guests are well cared for, enhancing the overall comfort of the facilities.
However, there was some criticism regarding service at the reception, where a few guests encountered less favorable experiences with receptionists and management. Despite this, the predominant feedback remains positive with the majority of guests commending the friendly and professional nature of the staff, who contribute significantly to the enjoyable experience at Termas El Corazon.
Wi-Fi
The guest reviews of Termas El Corazon indicate significant issues with the hotel's WiFi. Numerous guests reported that the internet quality was poor with many unable to connect to the network at all. Specific complaints highlight no reception in certain rooms and low connection strength overall. While some acknowledge the hotel's remote location as a possible factor for the connectivity issues, the general consensus suggests substantial room for improvement in this area.
Spa
Termas El Corazon offers a commendable spa experience with visitors repeatedly highlighting the exceptional quality of the massages available. Guests consistently rate the massage services as some of the best with relaxation massages receiving particular praise. The spa facilities are also well-received, described as nice, clean and providing excellent service.
The thermal baths and pools stand out as a key feature, regularly maintained and praised for their pleasant temperature both indoors and outdoors. The jacuzzis are especially wonderful, offering a perfect spot for relaxation. Guests enjoy the mix of thermal baths, pools and various outdoor activities, making the spa experience versatile and enjoyable.
While the service in the spa is generally good, it's noted that the quality of the relaxation massage can vary depending on the practitioner. Still, the overall feedback points toward a positive and relaxing experience enriched by the well-maintained facilities and attentive service.
In addition to the spa amenities, the hotel complements the experience with very good food and a satisfying breakfast, enhancing the overall stay at this tranquil retreat.
Pool
Termas El Corazon boasts a collection of swimming pools that consistently impress guests with their quality and cleanliness. The pools, whether indoor or outdoor, heated or not, are frequently described as excellent, wonderful and very good. The heated pools, in particular, receive high praise for their impeccable temperature.
Guests appreciate the variety of pools available, including thermal ones that offer a calming, soothing experience. The outdoor pools and facilities are not only pristine but also provide a perfect setting for relaxation, allowing visitors to completely disconnect. Families find the place very accommodating and enjoyable.
The indoor heated pool did receive some feedback for being lukewarm; however, the overall sentiment towards the pool facilities remains overwhelmingly positive. Whether it's the temperature, the well-maintained conditions or the spacious and uncrowded environment, guests find the pools at Termas El Corazon to be a highlight of their stay.
Family
Termas El Corazon is a superb destination with a strong family-friendly atmosphere, making it highly recommended for families seeking a relaxing getaway. The hotel is very family-oriented and has become a classic choice for many. Guests particularly appreciate its welcoming vibe and the cozy environment that is perfect for resting with small children.
Nestled in a picturesque location surrounded by forests and mountains, it boasts good weather year-round, adding to its appeal as a relaxing retreat. The spacious and gorgeous pools are a standout feature and the attentive, excellent staff enhance the overall experience.
In addition to providing a perfect place to relax, the establishment offers great entertainment options for families. The kitchen facilities and various pools contribute to a great, relaxing experience for guests.
In summary, Termas El Corazon emerges as an ideal and beautiful place for family relaxation, combining excellent service, beautiful surroundings and a welcoming atmosphere.
Yes, Termas El Corazon has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Termas El Corazon.
No, Termas El Corazon doesn't allow dogs.
Yes, parking facilities are available at Termas El Corazon.