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Portón de Occidente by Bernalo Hotels

San Jeronimo , Km 1 Via San Jerónimo Km 1 Via San Jeronimo (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPortón de Occidente by Bernalo Hotels enjoys high praise for its superb location. Situated near San Jerónimo's main park and offering convenient access from Medellín, the hotel provides a serene retreat surrounded by nature with a picturesque setting enhanced by a couple of pools. This offers a tranquil atmosphere ideal for relaxation and socializing. Guests appreciate the spectacular climate and the convenient proximity to natural attractions, further enhanced by delicious buffet-style meals and the friendly, attentive service of the staff. The hotel proves well-suited for family stays, offering good value for its price amidst a relaxing ambiance, although some suggest a need for more amenities.

The hotel's breakfast service receives mixed reviews, praised for its delicious and well-seasoned flavor, but criticized for its basic offerings and lack of variety and portion size. Conversely, dinner is frequently commended for its excellent taste, generous portions and the friendly and attentive restaurant staff, contributing to a pleasant dining atmosphere.

Rooms at Portón de Occidente by Bernalo Hotels offer a mixed experience. Positively, they are often described as clean, spacious and initially comfortable. However, issues such as maintenance problems, high humidity, lack of basic amenities and worn furnishings are common. Problems with broken air conditioning, malfunctioning televisions and the absence of telephones for room service are frequently noted.

Cleanliness is a standout feature with the hotel maintaining high standards of hygiene and tidiness, contributing to a welcoming atmosphere. Guests appreciate the cleanliness but note some areas in need of improved maintenance, such as deteriorating bathroom tiles and unsafe tiles around the pool.

The staff receives consistent commendation for their exceptional service and warm demeanor. Described as friendly, attentive and kind, the staff significantly enhances the guest experience with their willingness to go above and beyond.

The pool facilities receive mixed feedback. While the atmosphere, highlighted by a DJ and good food, is appreciated, issues such as cleanliness, maintenance and safety concerns about the slippery pool deck are common. The main pool's small size and crowding are noted, along with the occasional absence of bar service.

Lastly, reviews about the beds are generally negative with frequent mentions of hard and uncomfortable mattresses and pillows, insufficient bed sizes for two and unstable bunk bed mattresses. Improvements in the comfort of sleeping arrangements are highly desired by guests.

Overall, Portón de Occidente by Bernalo Hotels offers a tranquil and picturesque retreat with notable strengths in location, cleanliness, dining and staff service. However, there is clear room for enhancement in amenities, room maintenance, pool management and sleeping comfort.
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Hotel with Parking

Guests at this hotel benefit from free private and self parking. The availability of free parking on-site adds to the convenience for travelers with vehicles.

Hotel with Outdoor Pool

This hotel offers an outdoor swimming pool, free private parking, a garden, and a terrace.

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Room Types

Family Room This air-conditioned family room features a private bathroom, a dining area, a wardrobe as well as outdoor furniture. The unit offers 3 beds.

Standard Queen Room with Two Queen Beds This air-conditioned twin room has a private bathroom, a dining area, a wardrobe as well as outdoor furniture. The unit has 2 beds.

Standard Family Room This air-conditioned family room features a private bathroom, a dining area, a wardrobe as well as outdoor furniture. The unit offers 2 beds.

Double Room This air-conditioned double room features a private bathroom, a dining area, a wardrobe as well as outdoor furniture. The unit offers 1 bed.

Standard Triple Room The unit offers 2 beds.

About Portón de Occidente by Bernalo Hotels

License: 57022

Guest Reviews

8.0

Very Good

Location

Portón de Occidente by Bernalo Hotels has received commendable feedback for its superb location. Nestled in close proximity to San Jerónimo's main park, the hotel offers guests easy access to the surrounding areas while providing a serene and peaceful environment. The location is particularly advantageous for those coming from Medellín, ensuring a quick and convenient escape from the urban hustle without traffic hassles.

The hotel is enveloped by nature, offering a picturesque setting complete with a couple of pools, making it a pleasant spot for relaxation and socializing. Many guests appreciated its calm atmosphere, ideal for both relaxation and fun. The climate in the area is noted to be spectacular, further enhancing the stay experience.

The convenience of the location is paired with delicious buffet-style food and a range of options that have delighted guests. The staff's friendly and attentive service has also been highlighted, contributing to an overall enjoyable experience. The hotel seems well-suited for family stays, providing good value for the price and a pleasant ambiance for social interactions, although some reviews suggest a need for more amenities.

Breakfast

Portón de Occidente by Bernalo Hotels receives mixed reviews regarding its breakfast service with a strong emphasis on its delicious flavor. Guests repeatedly mention that the meals provided, including breakfast, are tasty and well-seasoned with several highlighting the breakfast as very delicious. However, there are notable criticisms about the breakfast offerings being basic and lacking variety. Some guests point out that the portions can be minimal, missing elements like fruit and juice. Despite the limited options, many reviewers still appreciate the overall quality and flavor of the food. In summary, while the breakfast is praised for its taste, there's room for improvement in terms of variety and portion size.

Dinner

Portón de Occidente by Bernalo Hotels receives high praise for its dining experience, which is frequently described as delicious, tasty and excellent. Guests consistently commend the food's great flavor and generous portions. Additionally, the restaurant's service matches the quality of its meals with reviewers highlighting the friendly and attentive staff. The overall dining atmosphere is pleasant and contributes positively to the guest experience. While the dinner stands out as a notable highlight, all meals seem to meet high standards. The well-organized facilities and the ease of access to the hotel further enhance the enjoyable dining experience.

Rooms

Portón de Occidente by Bernalo Hotels offers guests a mixed experience when it comes to their rooms. On the positive side, the rooms are frequently mentioned as being clean and comfortable, creating a pleasant initial impression. Visitors have noted that the accommodations are spacious, adding to the comfort level. Some guests found their rooms to be particularly comfortable and the overall aesthetic nice.

However, the hotel also has several areas in need of improvement. Issues with maintenance are common, including leaks in the bathroom and room, along with high levels of humidity. Basic amenities are often lacking; many rooms do not have a fridge, a closet or a place to hang clothes. Additionally, the room's furnishings such as mattresses and pillows are described as hard and small.

Several practical concerns were highlighted, such as broken air conditioning, malfunctioning TVs and the absence of telephones to communicate with reception. In some cases, guests arrived to find their rooms not ready with puddles of water, smoke issues or missing amenities like TV remotes.

To sum up, while Portón de Occidente by Bernalo Hotels provides clean and spacious rooms that are initially comfortable, there are significant areas that need attention to enhance the guest experience. Improvements in maintenance and the provision of basic amenities would greatly benefit future visitors.

Beds

Portón de Occidente by Bernalo Hotels has received mixed reviews when it comes to the comfort of their beds. While some guests found the beds to be cozy, the general consensus points to several areas of concern. Many reviews highlight that the mattresses and pillows are quite hard and uncomfortable, causing difficulties for guests in getting a good night's sleep. In particular, the mattresses on the bunk beds are described as unstable. Furthermore, the size of some beds is noted to be insufficient for two people, adding to the discomfort. Some guests also pointed out that the pillows were not only hard but also small in size. Common areas with beds seemed neglected, further contributing to the overall dissatisfaction regarding sleeping arrangements at the hotel.

Cleanliness

Portón de Occidente by Bernalo Hotels is recognized for its noteworthy cleanliness. Guests frequently praise the hotel's cleanliness and hygiene, noting that the facilities and wet areas are very clean. It’s described as a clean and quiet place, maintaining a high standard of tidiness. The cleanliness of the hotel is consistently highlighted as very good, contributing to a welcoming atmosphere. Visitors appreciate the hotel's well-kept appearance and cleanliness as integral to its charm. However, there are concerns regarding some worn infrastructure, including deteriorated bathroom tiles and raised tiles around the pool, which may pose safety risks. Additionally, while the general cleanliness is commendable, there have been instances where bathrooms and towels did not meet guest expectations. Overall, the cleanliness at Portón de Occidente by Bernalo Hotels generally meets high standards with some areas needing enhanced maintenance.

Staff

The staff at Portón de Occidente by Bernalo Hotels consistently receives high praise from guests for their exceptional service and warm demeanor. Many visitors highlight the team’s attentiveness and willingness to assist with any requests, describing the staff as very friendly, kind and super attentive. The employees are often noted for their excellent human quality and calm, positive attitudes, contributing significantly to the overall enjoyable experience at the hotel.

Guests also appreciate the excellent attention and service provided throughout their stay, underscoring the staff's kindness and willingness to go above and beyond to meet their needs. Although there were a few mentions of less favorable interactions, the overwhelming majority of reviews commend the staff for their outstanding service and friendly nature, making the hotel a welcoming and pleasant place to stay.

Pool

Portón de Occidente by Bernalo Hotels receives varied feedback regarding its pool facilities. Guests appreciate the overall atmosphere, particularly with the addition of a DJ that enhances their experience. The pool itself is well-liked for its appealing design and suitability for the environment, despite being shallow, which some find appropriate for the setting.

Positive remarks highlight the excellent pool facilities and the enjoyable space, though some areas do need better maintenance. The cleanliness of the pool is a recurring concern with comments noting it can be dirty, which detracts from the experience. The pool deck is also mentioned as being slippery, posing a safety risk, especially for children. The main pool is described as small and can be crowded at times and there's criticism about the bar service being temporarily unattended.

Guests also praise the restaurant's good food and the attentive staff, which complements the pool experience. However, it's clear that with better maintenance and attention to the facilities, the pool area could meet its full potential.

Yes, Portón de Occidente by Bernalo Hotels has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Portón de Occidente by Bernalo Hotels.

No, Portón de Occidente by Bernalo Hotels doesn't allow dogs.

Yes, parking facilities are available at Portón de Occidente by Bernalo Hotels.

No, Portón de Occidente by Bernalo Hotels doesn't have a gym.

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