Holiday Inn Express & Suites - San Jose Airport by IHG
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Summary of reviewsThe Holiday Inn Express & Suites - San Jose Airport by IHG, receives considerable praise for its strategic location, especially from travelers seeking quick and uncomplicated access to the San Jose Airport. The hotel's close proximity to the airport, as well as convenient transport links such as a nearby light rail stop, make it an ideal choice for those on the go. Guests consistently appreciate the modern and spacious lobby and rooms, noting their cleanliness and updates and underscore the excellent value for money.
Breakfast at the hotel garners generally positive remarks with guests enjoying a varied and satisfying buffet-style selection. The round-the-clock availability of coffee and fruit is also appreciated. Although some guests pointed out the need for more vegetarian options and better food replenishment on weekends, the polite and helpful staff add to the dining experience.
Guests find the rooms to be clean, spacious and well-maintained with particularly comfortable beds. Despite occasional noise from machinery or nearby traffic and some minor maintenance issues, the rooms leave a strong impression for their comfort and modern amenities.
The hotel's strong emphasis on cleanliness is consistently noted with many describing it as spotlessly clean from the rooms to the common areas. The meticulous upkeep, combined with modern amenities and updated facilities, contributes to a comfortable and pleasing stay.
The staff receive high praise for their friendliness, efficiency and exceptional service. From reception to the breakfast area, the staff is seen as accommodating and attentive, significantly enhancing the overall guest experience.
The indoor pool offers a convenient year-round option, though some guests suggested improvements in temperature control and maintenance could enhance the experience. Feedback about excessive chlorine levels and occasional disturbances by other guests suggest room for management to improve pool oversight.
Parking facilities are generally sufficient and convenient, despite some dissatisfaction with the separately charged $10 per day fee and occasional difficulties in finding spaces.
Overall, the Holiday Inn Express & Suites - San Jose Airport by IHG, stands out as a practical and comfortable option with a highly convenient location, excellent staff service, clean and comfortable rooms and a generally satisfying breakfast.
Categories
Breakfast at the hotel garners generally positive remarks with guests enjoying a varied and satisfying buffet-style selection. The round-the-clock availability of coffee and fruit is also appreciated. Although some guests pointed out the need for more vegetarian options and better food replenishment on weekends, the polite and helpful staff add to the dining experience.
Guests find the rooms to be clean, spacious and well-maintained with particularly comfortable beds. Despite occasional noise from machinery or nearby traffic and some minor maintenance issues, the rooms leave a strong impression for their comfort and modern amenities.
The hotel's strong emphasis on cleanliness is consistently noted with many describing it as spotlessly clean from the rooms to the common areas. The meticulous upkeep, combined with modern amenities and updated facilities, contributes to a comfortable and pleasing stay.
The staff receive high praise for their friendliness, efficiency and exceptional service. From reception to the breakfast area, the staff is seen as accommodating and attentive, significantly enhancing the overall guest experience.
The indoor pool offers a convenient year-round option, though some guests suggested improvements in temperature control and maintenance could enhance the experience. Feedback about excessive chlorine levels and occasional disturbances by other guests suggest room for management to improve pool oversight.
Parking facilities are generally sufficient and convenient, despite some dissatisfaction with the separately charged $10 per day fee and occasional difficulties in finding spaces.
Overall, the Holiday Inn Express & Suites - San Jose Airport by IHG, stands out as a practical and comfortable option with a highly convenient location, excellent staff service, clean and comfortable rooms and a generally satisfying breakfast.
Accessible Hotel
This hotel is included based on its proximity to Santa Clara and presence in the provided list of accessible hotels.
3-Star Hotel
This hotel offers a complimentary breakfast and is near the airport. It is a practical choice for short stays.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Holiday Inn Express & Suites - San Jose Airport by IHG, offers a highly convenient and easily accessible location, particularly advantageous for travelers flying out of or into San Jose Airport. Guests frequently highlight its proximity to the airport, noting it is only minutes away and serviced by a reliable shuttle, making it an optimal choice for those needing quick and straightforward access. Additionally, the location provides easy access to city transit, including a light rail stop right outside the hotel that connects to the city center and is near the freeway.
Those visiting family in the area or needing to be close to various dining options will find the location equally beneficial. The hotel itself is praised for its cleanliness, modern and spacious lobby and rooms and overall good value for money. Breakfast offerings receive positive remarks and the presence of a filtered water dispenser is a notable convenience. The consistent emphasis on the great location and efficient services cements the hotel's reputation as a practical and comfortable choice for both short stops and extended stays in the San Jose area.
The breakfast at Holiday Inn Express & Suites - San Jose Airport by IHG generally received positive feedback. Guests appreciated the varied buffet-style breakfast, describing it as tasty, abundant in choices and satisfying. Many highlighted the excellent and superb quality of the breakfast with some even noting the availability of coffee and fruit around the clock.
There were, however, some areas noted for improvement. A few guests mentioned that the breakfast quality could be inconsistent, particularly on weekends and it sometimes lacked options like pancakes, bacon and muffins. Additionally, there were comments about the limited vegetarian choices and the need for replenishment of food items more frequently.
Despite these minor issues, the breakfast was often seen as a significant plus, contributing to the overall favorable impression of the stay. The polite and helpful staff added to the positive experience, ensuring that the breakfast was enjoyable for most guests.
Holiday Inn Express & Suites - San Jose Airport offers clean and spacious rooms that guests find comfortable. The rooms are well-maintained with many reviewers praising their size and cleanliness. The beds receive high marks for comfort, often being highlighted as a standout feature.
Guests also appreciate the thoughtful layout and modern amenities in the rooms. While most rooms meet expectations, some guests have noted occasional issues such as noise from machinery and proximity to the street. Nonetheless, the hotel’s staff receives compliments for their friendliness and efficiency, adding to the overall positive experience. Despite a few isolated instances of noise and minor maintenance issues, the rooms generally leave a strong impression for their comfort and cleanliness.
The beds at Holiday Inn Express & Suites - San Jose Airport by IHG, receive overwhelmingly positive feedback from guests, many describing them as very comfortable, super comfortable and even wonderful. The comfort of the beds and pillows is a recurrent highlight with some guests noting that they provided an excellent night’s sleep. The consistently high praise for the beds indicates a commitment to guest comfort, although a few guests felt the beds were too soft and could be firmer. Overall, the beds contribute significantly to a positive stay experience, complemented by impeccable room service and well-maintained, newly remodeled facilities that meet guests' needs and expectations.
The Holiday Inn Express & Suites - San Jose Airport by IHG has garnered numerous positive remarks regarding its cleanliness. Many guests have repeatedly emphasized that the hotel is very clean, spotlessly clean and even super clean, which seems to be a consistent highlight. The modern and updated amenities are mentioned alongside the cleanliness of the entire facility, including the spacious rooms and lobby. Guests noted that everything from the rooms to the bed linens is meticulously maintained, adding to a comfortable stay experience. The hotel also offers a clean and inviting environment both inside and outside the property. While a few guests mentioned some minor wear and tear and isolated concerns about specific room conditions, the general consensus is that the hotel maintains a high standard of cleanliness. This emphasis on a well-kept environment complements the friendly and accommodating staff, making the hotel a reliable choice for travelers seeking a clean and comfortable stay.
The staff at Holiday Inn Express & Suites - San Jose Airport by IHG, consistently receive high praise from guests for their exceptional service. From the front desk to the breakfast area, staff members are described as amazing, friendly and very helpful. They are noted for being attentive and accommodating from start to finish, going out of their way to ensure guests feel valued and their needs are met. Many reviews highlight the friendly and kind nature of the staff, including the receptionists, who are seen as extremely helpful and welcoming. Guests also appreciate the cleanliness and practicality of the rooms, coupled with the attentive and supportive service provided by the staff throughout their stay. Despite a few isolated comments about unhelpful behavior, the overwhelming sentiment is of a staff that is courteous, knowledgeable and dedicated to providing great service.
The Holiday Inn Express & Suites - San Jose Airport offers an indoor pool experience that's practical for year-round use, though there's room for improvement. The covered pool is highlighted for its convenience and comfort, providing a pleasant addition to the stay, especially during colder months. Despite the cozy setting, several guests noted that the pool's temperature could be a bit chilly with several mentions of it being freezing cold. There's also feedback about higher levels of chlorine, which can cause eye discomfort even when seated nearby. Cleanliness is another area flagged by some visitors, suggesting that regular maintenance could be improved. Instances of disturbances due to guests drinking alcohol by the pool were mentioned, hinting at occasional lapses in poolside etiquette oversight. Overall, while the indoor pool is appreciated for its availability and structure, addressing temperature control and maintenance issues could significantly enhance the guest experience.
The parking at Holiday Inn Express & Suites - San Jose Airport has received mixed feedback from guests. Many appreciated the ample and convenient parking spaces with some noting that parking was great and easy with spots available right in front of the door. However, others brought up concerns about the $10 per day charge for parking, which they felt was not clearly communicated during the booking process. Some guests also experienced issues with parking being crowded or difficult to find after a certain time with the hotel sharing its parking lot with another establishment. Despite these concerns, the overall sentiment highlights that there are generally sufficient parking spaces available.
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Location
Those visiting family in the area or needing to be close to various dining options will find the location equally beneficial. The hotel itself is praised for its cleanliness, modern and spacious lobby and rooms and overall good value for money. Breakfast offerings receive positive remarks and the presence of a filtered water dispenser is a notable convenience. The consistent emphasis on the great location and efficient services cements the hotel's reputation as a practical and comfortable choice for both short stops and extended stays in the San Jose area.
Breakfast
There were, however, some areas noted for improvement. A few guests mentioned that the breakfast quality could be inconsistent, particularly on weekends and it sometimes lacked options like pancakes, bacon and muffins. Additionally, there were comments about the limited vegetarian choices and the need for replenishment of food items more frequently.
Despite these minor issues, the breakfast was often seen as a significant plus, contributing to the overall favorable impression of the stay. The polite and helpful staff added to the positive experience, ensuring that the breakfast was enjoyable for most guests.
Rooms
Guests also appreciate the thoughtful layout and modern amenities in the rooms. While most rooms meet expectations, some guests have noted occasional issues such as noise from machinery and proximity to the street. Nonetheless, the hotel’s staff receives compliments for their friendliness and efficiency, adding to the overall positive experience. Despite a few isolated instances of noise and minor maintenance issues, the rooms generally leave a strong impression for their comfort and cleanliness.
Beds
Cleanliness
Staff
Pool
Parking
Yes, Holiday Inn Express & Suites - San Jose Airport by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - San Jose Airport by IHG.
No, Holiday Inn Express & Suites - San Jose Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites - San Jose Airport by IHG.
Yes, Holiday Inn Express & Suites - San Jose Airport by IHG has a gym.
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