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Summary of reviewsThe Westin San Jose, nestled in the heart of downtown, offers an exceptional stay characterized by its prime location, historic charm, and dedicated service. Guests commend the hotel's proximity to major attractions, including the Convention Center and theater venues, making it an ideal choice for those looking to explore San Jose's vibrant arts and dining scenes. The hotel's elegant historic architecture, combined with modern amenities, enhances the overall experience, creating a unique and aesthetically pleasing atmosphere.
Dining at The Westin San Jose is a delightful experience, particularly at the renowned Il Fornaio restaurant. Guests rave about the delicious Italian cuisine and professional service, enjoying both breakfast and dinner offerings. The restaurant's ambiance and quality of food consistently impress, with additional nearby dining options like Original Joe's providing guests with ample choice. While breakfast isn't included in the stay, many find the culinary options worth the cost.
Accommodations at The Westin blend classic charm with contemporary comforts. Rooms are praised for their cleanliness, cozy furnishings, and inviting beds, offering a serene retreat amidst the bustling downtown environment. The attentive housekeeping staff ensures impeccable standards, enhancing guests' comfort with immaculate spaces. Some rooms offer lovely fireplaces, adding an extra touch of luxury to the stay.
The hotel's staff garners high praise for their exceptional service and hospitality. From the front desk to valet, the team goes above and beyond to make guests feel welcomed and accommodated, often providing early check-ins and complimentary upgrades, which enhance the personalized experience.
Although parking presents some challenges with its mandatory valet service and high fees, there are alternative options available nearby for those seeking more affordable rates. Despite this, the convenience and efficiency of the valet service are noted positively by many guests.
Overall, The Westin San Jose offers a delightful blend of historical charm and modern comfort, underscored by its prime location, welcoming staff, and excellent dining experiences. The clean and comfortable accommodations, paired with exceptionally comfortable beds, make it a preferred choice for travelers seeking a memorable stay in downtown San Jose. Show more
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Luxury Hotel
An elegant historic hotel in downtown San Jose offering upscale accommodations and services.
Hotel for Honeymoon
The Westin provides a sophisticated and comfortable atmosphere, with well-appointed rooms and excellent service. Its central location and luxurious amenities contribute to a memorable honeymoon experience.
Business Hotel
Westin hotels are known for catering to business travelers with amenities focused on wellness and productivity. Specific details about meeting spaces at this location are not available, but it likely offers comprehensive business facilities.
Accessible Hotel
This hotel ensures wheelchair accessibility throughout its grounds and offers accessible routes to guest rooms. Accessible rooms include hearing accessible kits, mobility accessibility features, non-slip grab bars, accessible showers, and TTY/TDD compatibility.
4-Star Hotel
Located in the historic Sainte Claire building, this hotel provides a sophisticated experience with its vintage charm and modern technology. It boasts comfortable rooms with Heavenly® Beds and is near the convention center and popular attractions.
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Hotel with Gym
Room Types
Guest Reviews
8.1
Very Good
Location
The Westin San Jose boasts an incredibly prime location in the heart of downtown, making it an ideal choice for visitors seeking convenience and proximity to major attractions. Situated steps away from the Convention Center and theater venues, guests find it easy to explore the vibrant arts scene with quick walks to performance centers and the San Jose Civic. The hotel is also strategically positioned near the airport, lending ease to travelers upon arrival and departure.
Within this bustling hub, everything one might seek is within easy reach. Lovers of opera and entertainment will appreciate the closeness to various event venues, while those who enjoy dining have access to an array of great restaurants just a short walk away. Public transportation is accessible right at the hotel’s doorstep, allowing effortless trips to landmarks like Levi Stadium.
The location is not only convenient but aesthetically pleasing, housed in a historic building with elegant furnishings that blend heritage charm with modern comfort. Guests find themselves immersed in a lovely central area, with charming architecture and history lending a unique touch to the stay. The Westin stands out with beautifully decorated rooms, inviting lounges, and delicious dining options including the impressive Il Fornaio and Original Joe’s.
Whether visiting for a specific event or simply to explore San Jose's offerings, The Westin ensures a pleasant experience characterized by clean surroundings, friendly staff, and a welcoming ambiance. Its convenient location serves as a gateway to nightlife and cultural encounters, making it a preferred destination for those eager to experience the lively downtown area.
Breakfast
The Westin San Jose offers a mixed breakfast experience for its guests, largely centered around the Il Fornaio restaurant located within the hotel. While breakfast is not included with the stay and can be a bit on the pricey side, many guests find the cost justified by the quality. The food served, particularly at Il Fornaio, garners praise for being excellent. Guests appreciate not only the great food and cocktails available but also the appealing atmosphere of the restaurant. The breakfast, when taken at Il Fornaio, includes well-liked options such as omelets. The availability of morning coffee and tea is a plus, but the absence of a traditional inclusive breakfast option leaves some guests opting for vending machine snacks. Overall, those who choose to dine at the on-site restaurant tend to have a positive experience, enjoying both the culinary offerings and the uncrowded, pleasant environment.
Dinner
The dinner experience at The Westin San Jose offers a delightful culinary journey, especially for fans of Italian cuisine. Guests frequently commend Il Fornaio, the on-site restaurant, praising the excellent food and professional staff. Known for its convenient location and consistently great service, the restaurant's ambiance and menu receive high marks. The dining experience at Il Fornaio is highlighted as both delicious and satisfying, with drinks and food meeting expectations. Additionally, the hotel's proximity to other dining options, such as Original Joe's, provides guests with a variety of choices, though many find Il Fornaio to be a standout selection that enriches their stay.
Rooms
The Westin San Jose offers a blend of classic charm and modern comforts, elegantly housed in a historic building. Guests consistently find the rooms clean, cozy, and comfortably furnished, with many praising the soft and inviting beds. The hotel beautifully combines a vintage aesthetic with contemporary amenities, with some rooms featuring lovely fireplaces and updated bathrooms. This classic elegance is complemented by large, opulent spaces, making some rooms perfect for couples or those who appreciate an extra touch of luxury.
Many visitors appreciate the spaciousness of the accommodations, although some note that not all rooms are generously sized, with a few describing them as somewhat small and tight. Noise levels can be an issue in certain rooms, especially those with an expansive city view, yet many guests report a quiet and serene environment despite the hotel's bustling downtown location.
The attentive staff, especially at the management level, often receive commendations for their efforts to address any concerns swiftly, such as room upgrades and housekeeping requests. Overall, a stay at The Westin San Jose promises a safe, clean, and comfortable experience, often leaving guests eager to return and recommend this beautiful and historic hotel.
Beds
Travelers seeking a restful retreat at The Westin San Jose will delight in the consistently praised beds that contribute to a superb night’s sleep. Guests frequently described the beds as very comfortable, highlighting their satisfaction with both the mattresses and bedding. The rooms themselves are deemed excellent, and the beds have been specifically noted for their comfort, ranging from firm yet cozy to wonderfully soft, ensuring a solid foundation for relaxation. Some reviews did mention occasional issues with pillow stiffness, but this was outweighed by the overall positive experiences.
The beds are complemented by the ambiance and décor of the hotel, described as beautifully maintained since its establishment in 1926. Guests appreciated the large and comfortable king-sized beds, and the quality of linen further enhanced the experience. Beyond the comfort of the beds, visitors also praised the accommodating staff and the convenient downtown location, offering easy access to shops and restaurants. Overall, The Westin San Jose offers a blend of historical charm and modern comfort, where the allure of an exceptionally comfortable bed stands as a highlight of the stay.
Cleanliness
The Westin San Jose consistently impresses guests with its high standards of cleanliness and comfort. The hotel rooms are often described as spotless and well-organized, offering a cozy and quiet retreat for travelers. Many reviewers commend the hotel for being super clean and comfortable, highlighting the attentive housekeeping staff who ensure that everything is maintained to impeccable standards. Guests appreciate the friendly and polite hospitality staff, who contribute to the welcoming atmosphere of the hotel.
While some reviewers noted minor issues with dustiness or cleaning of the furniture and windows, these instances appear to be exceptions rather than the norm. Most guests found their accommodations to be satisfactorily clean and spacious, with beds that offer great comfort. The property itself is described as beautiful and clean, with a delightful aroma adding to the pleasant environment. Amenities like water and coffee available in the lobby further enhance the guest experience.
Overall, The Westin San Jose offers travelers a clean and convenient hotel experience, supported by an accommodating and attentive staff, ensuring that guests feel secure and comfortable during their stay.
Staff
At The Westin San Jose, the staff consistently shines with their exceptional service and hospitality. Visitors repeatedly highlight their friendly and helpful nature, making guests feel genuinely welcomed and at home. Whether it's the front desk, valet, or concierge, every interaction showcases their dedication to accommodating guest needs with professionalism and warmth. Guests have noted the staff as going above and beyond, with instances like early check-ins and complimentary upgrades, which add a personal touch to the stay. The team is also efficient in addressing any issues that arise, ensuring a smooth and pleasant experience from check-in to check-out. This consistently positive engagement contributes significantly to the overall enjoyment and satisfaction of guests, making The Westin San Jose not only a place to stay but a welcoming retreat.
Parking
Parking at The Westin San Jose appears to be a mixed experience for guests. On one hand, the valet service is praised for its convenience, promptness, and friendly staff, making it easy for guests to get in and out of the hotel effortlessly. However, some find the mandatory valet parking costs to be quite high, with fees reported to range from $45 to $60 per night. This pricing can feel excessive and detract from the overall value of staying at the hotel. The location of the hotel in downtown adds to the parking challenges, as traditional self-parking options are not available, leading some guests to feel awkward about the lack of choice. There is, however, a more affordable alternative available across the street, with parking fees of $23 per night, offering a potential solution for those seeking lower-cost options. Despite the convenience of valet, the high cost and limited options are aspects to consider when planning a stay with a vehicle.
No, The Westin San Jose doesn't have any pool.
No, a spa isn't available at The Westin San Jose.
Yes, The Westin San Jose welcomes dogs.
Yes, parking facilities are available at The Westin San Jose.