Coral by the Sea

San Juan 18.44225100, -66.01603400 , Rosa Street, 2 Isla Verde (Show on Map)
5.6
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsSet in the heart of Isla Verde, Coral by the Sea presents a highly favorable location for travelers with easy access to two beautiful beaches and close proximity to San Juan Airport. Guests repeatedly praise the hotel's strategic position, which allows for convenient walks to local restaurants, shops and various tourist spots in the region.

In terms of dining, the hotel offers various on-site restaurants serving breakfast, lunch and dinner, which have generally received positive reviews. While breakfast is not complimentary and prices can be perceived as high, the quality of food, particularly breakfast, is often highlighted as excellent. Dining discounts available at the hotel’s restaurants add a budget-friendly perk to the guest experience.

The hotel's rooms, however, draw a mixed response. While some guests commend the cleanliness of certain rooms, others highlight major drawbacks including small size, outdated conditions and inconsistent cleaning standards. Recurring complaints about mold, humidity and general neglect suggest a pressing need for renovations and better maintenance.

When it comes to cleanliness, the reviews are primarily critical with frequent mentions of dirty rooms, bad smells and pest infestations. Only a few guests noted satisfactory hygiene, underscoring an overall perception of the property as poorly maintained.

Customer service receives predominantly positive feedback with many guests praising the staff’s friendliness, helpfulness and professionalism. Specific staff members are often highlighted for their exceptional service, enhancing the guest experience. However, occasional lapses in professionalism and instances of rude or uncooperative staff are also reported.

WiFi service at Coral by the Sea is another area with divided opinions. Guests note that while internet works well in common areas like the lobby, connectivity within rooms is often unreliable, indicating a need for improved WiFi infrastructure.

The pool area offers a mixed experience too. It is generally described as clean, beautiful and well-maintained, providing a pleasant environment for relaxation. Nevertheless, there are sporadic complaints about cleanliness and maintenance inconsistencies, crowding and limited amenities such as towels.

Families may find the hotel's environment suitable for fun with some guests praising it as a family-friendly option. However, concerns about noise levels, outdated conditions and safety could be potential drawbacks.

Parking at Coral by the Sea is noted as convenient but limited with tight spots that fill up quickly. Although an additional charge applies, the fees are seen as reasonable. However, non-guaranteed spaces and competition with restaurant patrons for parking add complexity.

To sum up, Coral by the Sea shines with its unbeatable location, decent dining options and commendable staff but faces significant challenges regarding room conditions, cleanliness and some amenities. This balance of elements should be carefully considered by potential guests.
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Hotel near The Beach
Situated on Rosa Street in Isla Verde, this hotel is near the beach. It offers a comfortable stay with easy access to the shoreline.

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Hotel with Parking

Accessible Hotel

Hotel with Outdoor Pool

Room Types
Standard Room, One Queen Bed Includes satellite TV.

Standard Room, Two Double Beds Includes satellite TV. Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Standard Room, Two Queen Beds Includes satellite TV. Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Queen Studio The spacious studio offers air conditioning, as well as a private bathroom boasting a shower. The studio's kitchenette is available for cooking and storing food. This studio provides a TV with satellite channels. The unit has 1 bed.

Apartment (one room) This spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. The apartment's kitchenette is available for cooking and storing food. This apartment features air conditioning, a sofa and a TV with satellite channels. The unit offers 2 beds.

Apartment (two room) This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a shower. The apartment's kitchenette is available for cooking and storing food. This apartment has air conditioning, a sofa and a TV with satellite channels. The unit has 3 beds.

Guest Reviews
5.6
Rated
Location
Coral by the Sea is praised for its excellent location, which offers superb accessibility and convenience for travelers. Situated in Isla Verde, the hotel is within walking distance of not one but two beautiful beaches, making it a prime spot for beach lovers. The proximity to San Juan Airport is a significant advantage, particularly for those with late arrivals or early departures. Numerous reviews emphasize the ease of accessing local restaurants, shops and other attractions, all within a short walk from the hotel.

This central location also means guests can conveniently reach various tourist spots and public transportation, adding to the overall appeal. Despite some mixed opinions about the property's condition and amenities, the location near the airport, beaches and dining options consistently receives high marks. Overall, Coral by the Sea stands out as a strategically positioned hotel providing straightforward access to the best of Isla Verde.

Breakfast
Coral by the Sea offers a mixed experience regarding breakfast, influenced by its strategic location and dining options. The hotel itself does not provide a complimentary breakfast, which some guests found disappointing. However, there are several dining options available on-site, including a diner that serves breakfast, lunch and dinner and a restaurant for lunch and supper.

Guests appreciated the quality of the food, describing the breakfast from the cafeteria as divine and the breakfast restaurant as great with excellent wait staff. Specific mentions highlight the breakfast as delicious and exquisite, adding to the overall positive dining experience at the hotel.

Nevertheless, there were a few concerns about the pricing with some guests feeling that the cost of breakfast was too high. A suggestion was made to offer deals that include breakfast or to increase the discounts for dining at the hotel’s restaurants. Additionally, some guests expressed a desire for breakfast service to start earlier, around 6 am, to accommodate early departures.

Overall, while the hotel does not offer a complimentary breakfast, the available dining options receive positive feedback for the quality of food and service, albeit with some reservations about cost and availability.

Dinner
Coral by the Sea boasts convenient and varied dining options that have garnered positive feedback from guests. The hotel houses several restaurants on-site, including a convenient restaurant on the first floor and other dining options for lunch, dinner and supper. Guests frequently mention the pleasantly delicious food offered with some highlighting special plates that stood out. The presence of restaurants right within the hotel premises, including two attached options, enhances the guest experience by providing a straightforward dining solution. Additionally, the surrounding area is abundant with various restaurant choices, adding to its appeal. A notable perk is the 10% discount on orders placed at the hotel restaurants, making dining not only enjoyable but also budget-friendly. While most reviews are favorable, it's important to note that one guest described the catering as subpar. Overall, dining at Coral by the Sea is described as a delightful aspect of the stay, complementing the hotel's accessible location near the sea and other amenities.

Rooms
Guest reviews of 'Coral by the Sea' present a mixed picture with a predominant tilt towards the need for significant improvements. On the positive side, some guests found the rooms adequately clean and noted that a few rooms were large and comfortable, making them suitable for an affordable stay. Additionally, the hotel's proximity to the airport was appreciated, despite the noise from planes.

However, numerous aspects of the hotel's rooms require considerable attention. Many guests reported that the rooms were smaller than expected with some describing them as tiny or akin to a "little closet." The general consensus highlighted that the rooms and bathrooms are not only small but also very outdated and neglected. Issues such as mold, bad odors and humidity seemed to be recurring themes. Maintenance problems were also frequently mentioned, including leaking faucets, broken air conditioning, non-functional TVs and microwaves and poor lighting.

Cleaning standards appear to be inconsistent. Several guests found their rooms dirty upon arrival with complaints ranging from sandy floors and stained sheets to roaches and other pests. Essential amenities like fridges, microwaves and even basic items like towels were often missing or inadequate. The furniture was frequently described as old, uncomfortable and in poor condition.

In summary, while 'Coral by the Sea' offers some large and clean rooms that could account for the budget-friendly pricing, many guests felt that the rooms fell short of expectations. The urgent need for remodeling, improved maintenance and better cleaning practices were recurrent themes that potential guests might want to consider.

Beds
The reviews for the beds at Coral by the Sea reflect a range of experiences, though unfortunately, the negative feedback predominates. Cleanliness issues were frequently mentioned with guests often citing yellow stains on bedsheets, pillows and comforters, as well as more severe concerns like cigarette burns and even bed bugs. Complaints also extended to the beds themselves, describing them as old, hard, small and uncomfortable with some mentioning broken or uneven mattresses. There were occasional mentions of beds being comfortable and clean, but these positive notes were overshadowed by the recurrent issues of dirty linens, undesirable odors and insufficient quality. Overall, while some guests found the beds comfortable, many reported significant cleanliness and comfort problems that need addressing.

Cleanliness
The cleanliness at Coral by the Sea has garnered mixed feedback from guests with the commentary largely skewed towards the negative. While a few guests found their rooms to be clean and appreciated the effort of the cleaning staff, the overarching sentiment suggests significant issues with hygiene and maintenance. Many reviews highlight dirty rooms, mold and persistent bad smells with some guests encountering roaches and bed bugs. The condition of sheets, furniture and overall property appeared outdated and poorly maintained, often described as filthy and in disrepair. Reports of minimal cleaning services and facilities needing considerable renovations were common. Basic amenities like towels and functioning air conditioning were often missing or inadequate. Positive notes were sparse but did acclaim the helpfulness of some cleaning staff and the reasonably clean conditions in isolated instances. However, these rare positive remarks did little to overshadow the broad consensus that Coral by the Sea requires substantial improvement in cleanliness and maintenance.

Staff
The guest reviews for 'Coral by the Sea' paint a mixed but predominantly positive picture of the hotel's staff. Many guests frequently mention the staff's friendliness, helpfulness and professionalism. From the receptionists to the cleaning crew, numerous reviews commend their warm and welcoming demeanor, noting that they often go above and beyond to make guests feel at home. Specific staff members, such as Nelson and Angel Lugo, receive special praise for their outstanding service and attentiveness.

Moreover, the cleaning staff is highlighted as particularly efficient and hardworking, maintaining the hotel's cleanliness excellently. Guests appreciate the courteous and kind interactions with the front desk clerks, who are described as accessible and eager to assist, even for late arrivals. The staff's bilingual abilities also stand out, making communication easier for diverse guests.

However, not all experiences were positive. Some guests recount instances of rudeness and unprofessionalism, particularly noting the front desk's occasional uncooperativeness and poor attitude. There were also mentions of staff appearing disinterested in addressing guest concerns or attending to their duties, such as answering calls or controlling morning noise. A few reviews criticized the lack of training and the need for better customer service with reports of slow check-in processes and unpleasant treatment.

In summary, while the staff at 'Coral by the Sea' is often characterized as friendly, helpful and professional, there are occasional lapses in service quality and professionalism that could be addressed to ensure a consistently positive guest experience.

Wi-Fi
Coral by the Sea receives mixed feedback regarding its WiFi service. Guests have observed that the WiFi generally works well in the common areas, such as the lobby, but often struggles to reach individual rooms effectively. Some reviews highlight that the internet signal is good, while others note that connectivity can be slow or unreliable. Improvements and updates to the WiFi system could enhance the guest experience, ensuring smoother internet access throughout the entire hotel. Overall, while there are positive remarks on the internet signal, there's evident room for improvement in providing consistent and reliable WiFi access across all areas of the hotel.

Pool
Coral by the Sea provides a mixed bag of experiences when it comes to its pool facilities. On the positive side, the pool is frequently described as beautiful, clean and well-maintained with many guests noting that it was in perfect condition and very clean. The temperature is often just right, adding to the overall pleasant experience. Some reviewers highlighted the convenience of pool access and mentioned that it is the best part of the hotel, offering a serene environment with few people around.

However, there have also been mentions of inconsistency: some guests found the pool dirty with issues such as dead ants, candy in the water and even yellow-tinted water. The cleanliness and maintenance seem to vary and on some occasions, the pool was closed or empty. Additionally, there were complaints about the pool being overly crowded, lacking towels and the pool area not being updated or adhering to a flexible schedule.

Despite these mixed reviews, the spaciousness of the pool and a generally favorable outdoor pool area are recurring themes. For those seeking a relaxing and convenient swim, Coral by the Sea's pool often delivers, but it's worth noting that experiences can vary.

Beach
Coral by the Sea enjoys a prime location with numerous reviews highlighting its close proximity to the beach. Guests appreciate that the hotel is within walking distance to not just one, but two beaches, allowing for convenient beach access. The area's renowned Isla Verde beach is nearby and can be reached within a 5-7 minute walk, making it easy for guests to enjoy lengthy stretches of inviting sand and serene waters. The hotel's location is described as very convenient, placing visitors close to big hotels and local restaurants as well. Coral by the Sea combines affordable prices with excellent beachfront access and the convenience of various amenities close at hand.

Parking
The parking situation at Coral by the Sea offers a mix of benefits and challenges for guests. Notably, the hotel provides parking options, including spaces close to the hotel's entrance and secure parking available at an additional charge, ensuring peace of mind for those concerned about vehicle safety. However, the parking area is limited with tight spots and a capacity that fills up quickly, leading to instances where guests who have paid for parking find themselves without a spot.

While there is a fee for parking, which varies around $7 to $8 per night, many reviewers noted that the price is reasonable. The parking is not free and not included in the room price, so guests should be prepared for this additional cost. The lot is accessible but sometimes requires calling from the car to gain entry due to a blocked entrance.

Some guests pointed out that the parking situation could be improved, expressing concerns about the lot also being used by restaurant visitors, further limiting availability for hotel guests. Despite these issues, the parking is deemed workable by some, though an uncomfortable and tight area might pose inconveniences.

Overall, while Coral by the Sea does offer parking, potential guests should be aware of its limitations, the associated fees and the need for early arrival to secure a spot.

Family
Coral by the Sea receives mixed reviews regarding its suitability for families, particularly in relation to activities for kids. On the positive side, it's highlighted as a good place for family fun where children can enjoy themselves with several guests expressing happiness with their overall experience. The hotel is described as family-safe and an excellent place to spend time together, being very affordable for families.

However, there are notable concerns raised by other reviewers. Complaints mention noise issues, both from other guests and hotel facilities, which made some stays less enjoyable. The outdated condition of the rooms and overall simplicity of the hotel are also points of criticism with some families feeling unsafe during their visits. Specific instances, such as the refusal to admit a service dog, further detract from its family-friendly appeal.

Overall, while some guests had enjoyable family experiences at Coral by the Sea, others felt it fell short in terms of safety and amenities, influencing their willingness to recommend it for family stays.

Nightlife
Coral by the Sea offers the advantage of being within walking distance to numerous nightlife spots, making it convenient for those looking to explore local bars and restaurants. It's also situated close to shops and most dining options, providing ease of access to various amenities. However, guests frequently report significant noise issues, citing instances of loud music, people shouting and general disturbances from neighboring rooms and hallways at all hours of the night. The proximity of rooms to each other exacerbates the noise problem with televisions and conversations easily heard through the walls. Additionally, while the hotel benefits from its location, maintenance appears to be lacking, leading to a less satisfactory lodging experience.

Accessible
Coral by the Sea offers a generally well-located and accessible option for travelers, being close to restaurants, entertainment and tourist areas. The hotel's proximity to beaches and the airport is particularly praised, making it a convenient choice for those looking to explore local attractions or catch an early flight.

Guests highlight that the rooms are accessible and provide various detailed accessibility options, which is a significant benefit for those requiring wheelchair access. The bathrooms also appeared accessible to guests, ensuring comfort during their stay.

However, it's not all positive. Some reviews pointed out that the hotel lacks ramps for luggage and decent facilities for handicapped guests, such as proper ramps. The elevator, described as old and not level, also posed difficulties and even broke during one guest's stay, further complicating accessibility. Additionally, there were issues with service dogs not being allowed.

Despite these drawbacks, many found the hotel's overall accessibility to be good, especially in terms of its general location and available room accommodations. For travelers focusing on staying somewhere close to key local amenities and with generally accessible rooms, Coral by the Sea could still be a viable option.

Outdoor Pool
The outdoor pool at Coral by the Sea receives a variety of remarks from guests, highlighting its notable presence and general appeal. Many guests appreciate the large and very comfortable pool, describing it as clean, very nice and even exquisite. The pool area's design earns praise, often described as great and very nice, which enhances the guest experience. However, there are mentions of the pool being overcrowded and occasionally not clean. Accessibility to the pool can be challenging for some due to the entrance being hard to find. While the pool area generally receives positive feedback, a few reviews suggest it could benefit from better maintenance. Despite some minor issues, the pool stands out as a key feature of the hotel, contributing positively to guests' stays.


Yes, Coral by the Sea has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Coral by the Sea.

No, Coral by the Sea doesn't allow dogs.

Yes, parking facilities are available at Coral by the Sea.

No, Coral by the Sea doesn't have a gym.

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