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Summary of reviewsHospedería Santa Cruz is a serene and picturesque retreat nestled in the Cuelgamuros Valley, offering an exceptional location that captivates visitors with breathtaking views of the Monument, the Cross, and the surrounding mountains. The tranquil atmosphere and majestic setting create an ideal backdrop for relaxation and exploration, enhanced by the hospedería's clean and comfortable environment.
While breakfast and dinner experiences evoke mixed feelings, many guests appreciate the simplicity and modest pricing of the meals. The breakfast is set within a peaceful backdrop, allowing guests to enjoy the historical ambience despite some limitations in variety. Dinner, featuring homemade dishes at affordable prices, complements the serene atmosphere, though its straightforward offerings may not satisfy every palate.
Accommodation at Hospedería Santa Cruz is characterized by cozy and comfortable rooms, reminiscent of monastic living, which provide spectacular views and essential amenities despite their simplicity. Cleanliness is generally upheld, though certain areas may require more attention and consistency in maintenance. The dedicated and friendly staff contribute significantly to a welcoming and relaxing environment, often going above and beyond to enhance the guest experience.
While Wi-Fi connectivity could be better, especially in the room areas, the hospedería offers a unique opportunity for guests to disconnect and unwind in its tranquil setting. Free and secure parking adds convenience to the stay despite being somewhat dark at night. Bedding comfort varies, with some guests satisfied while others point out areas for improvement.
Overall, Hospedería Santa Cruz is praised for its serene natural beauty and tranquil atmosphere, making it a special haven for peaceful escapes, offering a unique blend of monumental architecture, lush forests, and exceptional service amidst the Madrid Mountains. Show more
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Categories
Guest House for Honeymoon
Romantic Guest House
Guest House with Parking
Guest House with Gym
Room Types
Twin RoomThis heated room includes a wardrobe, desk, and a private bathroom with a shower and toilet.
Superior Twin RoomThis larger room with heating includes a wardrobe, desk, and a private bathroom with a shower and toilet.
Single Room with Shared BathroomThis heated room includes a wardrobe, desk, shower, and sink. The toilet is shared and is located outside the room.
Standard Single RoomThis heated room includes a wardrobe, desk, and a private bathroom with a shower and toilet.
Junior SuiteThis more spacious room with heating includes a sitting area, a wardrobe, desk, and a private bathroom with a shower and toilet.
Triple RoomThe triple room features a wardrobe, parquet floors, as well as a private bathroom boasting a bath and a shower. The triple room offers a carpeted floor, heating and garden views. The unit has 3 beds.
Guest Reviews
7.9
Good
Location
Nestled in the heart of the Cuelgamuros Valley, Hospedería Santa Cruz boasts an incredible location that draws guests into a world of peace and serenity. The panoramic views of the Monument, the Cross, and the surrounding mountains are exceptional, providing a breathtaking backdrop that is unparalleled. Guests enjoy the tranquility of being secluded in a picturesque natural landscape, surrounded by lush forests and wildlife. This unique and historical site offers a privileged setting for visitors, combining the charm of monumental architecture with the peace and quiet of the Madrid Mountains' forests.
The location is described as majestic and spectacular, making it a perfect spot for relaxation and disconnecting from the hustle and bustle of modern life. With easy access to the Valle de los Caídos and El Escorial, it forms an ideal base for exploration. Hospedería Santa Cruz also provides a clean and comfortable environment with excellent service, valued by its guests. The views from the hotel rooms are a stunning spectacle, and the atmosphere is one of simplicity and beauty, enhancing the feeling of retreat into nature and history. The exceptional tranquility and the deep sense of peace make this venue a place of unmatched charm in all its surroundings.
Breakfast
Hospedería Santa Cruz offers a breakfast experience that garners mixed emotions from its guests. While some find the breakfast "simple but good," others describe it as "reasonable but messy" with "little variety." The breakfast buffet is regarded as "very good and varied" by a few, but others feel it lacks variety, with some points of concern about the freshness of bread and fruit.
Despite the modest offerings, some guests appreciate the breakfast's "excellent price quality" and find it "good and plentiful" for the cost. However, there are discrepancies in pricing perceptions, with €4.50 for breakfast being seen by some as a good deal, whereas others consider the €7.50 price a bit steep given the limited selection.
The breakfast timing, starting at 9:00 AM, seems to be less convenient for some guests who prefer an earlier start. Yet, when guests do partake, they generally enjoy the friendly service, remarking that the breakfast is both "good" and set within a "marvelous" and peaceful setting that enhances the overall experience of the inn.
Ultimately, the breakfast at Hospedería Santa Cruz serves its purpose adequately for many, set within a serene backdrop that allows for relaxation and provides an opportunity to enjoy the inn's historical ambience.
Dinner
Hospedería Santa Cruz offers a unique dining experience that tends to evoke mixed feelings among guests. Many appreciate the simple, homemade dishes, often describing the cuisine as tasty and excellent—an ideal complement to the serene atmosphere suited for a spiritual retreat. Guests typically find the meals at affordable prices, with dinner costing around €11 to €15, accompanied by local wine that is often praised.
Though dinner is consistently described as delicious by some, others have encountered limitations in the dining options. The set menu often features just one main dish, leaving little room for choice or personalization, which may pose a difficulty for those with dietary restrictions. There are reports of inconsistency in quality, with some meals being perceived as catastrophic or overpriced, and issues like early dinner service and limited seating when fewer guests are present suggest room for improvement.
Dining at Hospedería Santa Cruz is straightforward and no-frills, reflecting the establishment's character. While the dinner offerings may not satisfy every palate, they do offer a convenient and quaint option for evening meals at a tranquil retreat. Striking a balance between enhancing choice and maintaining simplicity could further enrich the overall dining experience at this peaceful hotel.
Rooms
Located in a vast and peaceful forest area, Hospedería Santa Cruz offers an oasis of tranquility with rooms that are cozy and comfortable. Guests appreciate the simplicity and warmth of the accommodations, which are often described as clean and well-lit. The views from some rooms are spectacular, with certain rooms even overlooking the magnificent cross, adding a unique character to the stay.
The rooms, reminiscent of monastic living, are austere but functional, equipped with modern essentials despite some lacking in-air conditioning and hair dryers. Some recent renovations have left certain rooms with new features like spacious bathrooms and freshly painted walls. While a few guests noted outdated decor or minor maintenance issues such as stained sheets or torn curtains, the overall cleanliness and comfort are often highlighted positively.
In terms of bedding, experiences vary, with some guests praising the comfort levels, while others found room mattresses to be somewhat old or uncomfortable. Issues such as small bathrooms and certain showers require navigational care due to raised steps, but guests find the overall restfulness of the room to be satisfying.
The guesthouse does not offer TVs in superior rooms, but provides vending machines for snacks and drinks. While the accommodation might appear austere, it truly shines in offering guests a serene and clean environment, ideal for those looking to enjoy the natural beauty of the surrounding park, especially if visiting Valle de los Caidos nearby. Overall, guests feel the rooms meet essential needs, emphasizing tranquility, comfort, and cleanliness despite the simplicity.
Beds
The reviews about the beds at Hospedería Santa Cruz present a mixed experience for guests. On the positive side, many guests found the beds to be comfortable, with some even describing them as very comfortable. These opinions highlight that, for certain visitors, the beds provided a satisfactory level of comfort during their stay. However, the sentiment is not unanimous, as numerous reviews pointed out issues with mattress discomfort. Complaints about old or rickety beds, sagging mattresses, and springs digging into the back suggest that some beds may need updating. While the comfort level seems to be somewhat subjective, the feedback indicates room for improvement in ensuring consistently comfortable sleeping arrangements across all rooms. Additionally, pillows received less favorable comments, hinting at a potential area for enhancement. Overall, while some guests were satisfied with their sleep experience, there are certainly aspects that the hospedería could enhance to ensure broader guest satisfaction.
Cleanliness
Hospedería Santa Cruz has garnered mixed reviews regarding its cleanliness. Among the positive aspects highlighted by guests are the immaculate maintenance of the building, clean and comfortable rooms, and a high level of overall cleanliness. Many reviewers have praised the friendly and professional service from all staff members including the concierge, housekeeping, and restaurant personnel. The establishment offers spacious rooms with clean towels and sheets, and comfortable beds which contribute to a restful stay. Guests have also appreciated the tranquil environment, complemented by warmly decorated corridors with seating areas and beautiful plants.
Despite these positive mentions, several guests have encountered issues with cleanliness in specific areas of the hotel. Some reviews pointed out neglected common areas and examples of insects and cobwebs in rooms. The cleaning and maintenance seem inconsistent across the building, with some areas presenting dust, dirt, and dead insects. Certain guests have recommended improvements in room cleaning services, such as more thorough attention to details like hair and bugs, and better upkeep of outdated and neglected facilities. Overall, while the hospedería provides a generally clean environment in some areas, the reviews indicate that maintaining cleanliness across the expansive property remains a challenging task.
Staff
The staff at Hospedería Santa Cruz receives widespread acclaim for their exceptional friendliness and attentiveness, creating a welcoming atmosphere that enhances the guest experience. Many reviews highlight the kindness of individual staff members, such as Pablo, Cristina, and Alejandra, who are noted for going above and beyond in their service. The harmonious blend of professional and personal care from the reception and restaurant staff contributes significantly to the tranquil and relaxing environment, allowing guests to feel comfortable and well cared for during their stay. While there are mentions of occasional unsmiling interactions, the overwhelming sentiment remains positive, celebrating a warm, helpful, and amiable team dedicated to ensuring a magnificent experience in this historical haven. Overall, the attentive service combined with the peaceful surroundings and connection to nature provides a unique and enjoyable retreat for visitors.
Wi-Fi
While Hospedería Santa Cruz offers an enchanting stay with its serene ambiance and charming locale, it's worth noting that the Wi-Fi service may not meet everyone's expectations. Wi-Fi is primarily accessible in the common areas, such as the lounge, where guests can connect without issue. However, in the rooms, the Wi-Fi signal is inconsistent and frequently weak, with some guests unable to connect at all. Those relying on mobile coverage may face challenges as well, since signal strength is quite low around the property. For digital nomads or travelers who require constant connectivity, this might pose some inconvenience. Nonetheless, for those looking for a tech getaway, Hospedería Santa Cruz provides a unique opportunity to disconnect and unwind.
Parking
Hospedería Santa Cruz offers convenient free parking options for its guests, with availability right at the door of the guesthouse and on-site. Guests can enjoy the ease of private, secure parking without needing prior reservations. The outdoor parking facilities provide ample space, ensuring no hassle. However, it's worth noting that the parking area can be quite dark at night, so guests may want to take precautions when arriving after sunset. Overall, the free and secure parking enhances the stay, providing peace of mind and ease of access.
Romantic
Nestled in a unique location surrounded by the serene embrace of nature, Hospedería Santa Cruz offers a peaceful retreat for those seeking tranquility and introspection. Its enchanting atmosphere is perfect for disconnecting from the routine of city life and immersing oneself in a harmonious setting. Guests speak of the profound sense of peace and tranquility that envelops them during their stay, making it ideal for leisurely walks and moments of relaxation. Although not a typical accommodation, this historical site is a true gem that radiates serenity, making it highly recommended for those who appreciate an environment of calm and reflection. While dining options may not be readily available, the natural beauty and tranquil ambiance make it a special haven for peaceful escapes.
No, Hospedería Santa Cruz doesn't have any pool.
No, a spa isn't available at Hospedería Santa Cruz.
No, Hospedería Santa Cruz doesn't allow dogs.
Yes, parking facilities are available at Hospedería Santa Cruz.