Best Western Plus Sanford Airport/Lake Mary Hotel
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Summary of reviewsGuests of the Best Western Plus Sanford Airport/Lake Mary Hotel predominantly commend the hotel for its convenient location, particularly its proximity to Sanford Airport and the complimentary shuttle service, which eases the travel experience for those with early departures or late arrivals. The hotel is well-positioned with easy access to surrounding areas like Lake Mary and many travelers appreciate amenities such as long-term parking and nearby dining options.
The hotel’s breakfast is frequently highlighted as a standout feature, offering a wide variety including vegan and vegetarian options. Guests consistently describe the breakfast as excellent and conveniently ready on time, enhancing the overall guest experience.
The rooms receive mixed feedback. While many guests find them spacious, clean and comfortable, featuring useful amenities like refrigerators and microwaves, there are repeated calls for updates and renovations to address issues such as unpleasant odors and certain maintenance problems. Nevertheless, the friendliness and helpfulness of the staff often mitigate these concerns with housekeeping receiving high praise for their attentiveness.
Cleanliness is another area with varied reviews. Some guests find the rooms and common areas exceptionally clean, while others encounter issues with musty smells, unclean bathrooms and neglected hallways. Despite these inconsistencies, the quiet and safe atmosphere of the hotel is appreciated by numerous guests.
The staff's exceptional service is a consistent highlight across reviews. Guests appreciate the staff’s friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. From providing helpful information to offering bagged breakfasts for early departures, the staff’s efforts significantly enhance the hotel’s reputation.
The pool area also garners mixed reviews. Some guests enjoy a quiet, clean and relaxing environment while others mention cleanliness issues and an undesirable location near the driveway. The pool’s late hours are a plus for many, though its size and occasional cold water temperature are minor drawbacks.
Feedback on the beds is equally varied. While many guests find the beds comfortable and clean, a few experience discomfort, describing the beds as too hard and occasionally mentioning instances of bed bugs. Despite these occasional issues, the majority of feedback suggests the beds contribute to a generally comfortable stay.
Overall, the hotel provides reasonable value for its price with useful amenities and a prime location, though it could benefit from modernization efforts to address dated appearances and certain maintenance issues. The staff’s exceptional service and the convenience of the location and amenities largely contribute to a positive guest experience.
Categories
The hotel’s breakfast is frequently highlighted as a standout feature, offering a wide variety including vegan and vegetarian options. Guests consistently describe the breakfast as excellent and conveniently ready on time, enhancing the overall guest experience.
The rooms receive mixed feedback. While many guests find them spacious, clean and comfortable, featuring useful amenities like refrigerators and microwaves, there are repeated calls for updates and renovations to address issues such as unpleasant odors and certain maintenance problems. Nevertheless, the friendliness and helpfulness of the staff often mitigate these concerns with housekeeping receiving high praise for their attentiveness.
Cleanliness is another area with varied reviews. Some guests find the rooms and common areas exceptionally clean, while others encounter issues with musty smells, unclean bathrooms and neglected hallways. Despite these inconsistencies, the quiet and safe atmosphere of the hotel is appreciated by numerous guests.
The staff's exceptional service is a consistent highlight across reviews. Guests appreciate the staff’s friendliness, professionalism and willingness to go above and beyond to ensure a pleasant stay. From providing helpful information to offering bagged breakfasts for early departures, the staff’s efforts significantly enhance the hotel’s reputation.
The pool area also garners mixed reviews. Some guests enjoy a quiet, clean and relaxing environment while others mention cleanliness issues and an undesirable location near the driveway. The pool’s late hours are a plus for many, though its size and occasional cold water temperature are minor drawbacks.
Feedback on the beds is equally varied. While many guests find the beds comfortable and clean, a few experience discomfort, describing the beds as too hard and occasionally mentioning instances of bed bugs. Despite these occasional issues, the majority of feedback suggests the beds contribute to a generally comfortable stay.
Overall, the hotel provides reasonable value for its price with useful amenities and a prime location, though it could benefit from modernization efforts to address dated appearances and certain maintenance issues. The staff’s exceptional service and the convenience of the location and amenities largely contribute to a positive guest experience.
Dog Friendly Hotel
This hotel welcomes two pets up to 40 lbs. All pet-friendly rooms are located on the ground floor and crated pets may be left unattended. A grassy pet relief area is available behind the property.
Hotel with Parking
This hotel provides free self-parking on-site, along with a free airport shuttle for added convenience.
Hotel with Gym
This hotel includes a fitness center for guests looking to exercise.
3-Star Hotel
This hotel offers comfortable rooms and a range of amenities, including a complimentary breakfast and an outdoor pool. It's a convenient choice for travelers.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
The Best Western Plus Sanford Airport/Lake Mary Hotel is highly regarded for its prime location, particularly its close proximity to Sanford Airport. Many guests appreciated the convenience of being just a few minutes away from the airport, making it an ideal choice for those with early departures or late arrivals. The availability of a free shuttle service to the airport added to its appeal. The hotel is also noted for its accessibility with easy routes to both the airport and surrounding areas like Lake Mary. Besides its advantageous location, the hotel provides amenities such as long-term parking and proximity to numerous dining options, which enhances the overall travel experience. Additionally, guests found the hotel clean and comfortable, making it a reliable choice for both short and extended stays.
The breakfast at Best Western Plus Sanford Airport/Lake Mary Hotel is widely praised by guests with many highlighting it as a standout feature during their stay. The complimentary breakfast offers a nice variety of food, including eggs, bacon, sausages, bagels with toppings, waffles, juices and cereal. Some guests appreciate the inclusion of vegan and vegetarian options, ensuring there is something for everyone. The quality of breakfast is often described as excellent, very good or great and it consistently includes more than the standard hotel fare.
Guests have noted that the breakfast was always ready on time, which is particularly appreciated by early risers and those with tight schedules. However, there are occasional mentions of the breakfast running out or being closed down earlier than expected, which can be disappointing for latecomers.
Overall, the breakfast at Best Western Plus Sanford Airport/Lake Mary Hotel receives high marks for its variety, quality and convenience, making it a significant perk of the hotel experience.
The rooms at Best Western Plus Sanford Airport/Lake Mary Hotel receive mixed reviews from guests. While many note that the rooms are spacious, clean and equipped with useful amenities like refrigerators and microwaves, a recurring theme is that they need significant updates and renovations. The comfort of the beds is frequently highlighted, although some guests found them uncomfortable or too hard.
Several reviews mention issues with unpleasant odors, describing the rooms as smelling musty, moldy or even like an ashtray. Additionally, there are reports of specific maintenance issues, such as loose shower water valves, improperly installed tiles and problems with air conditioning units. Despite these concerns, positive remarks emphasize the helpful and friendly staff, large and clean bathrooms and the overall spaciousness of rooms. The hotel also offers a reliable shuttle service, although it's noted that the driver can be late.
Overall, while the rooms are clean and comfortable for many, they clearly require some attention to address the odors and maintenance issues to improve the guest experience.
The beds at the Best Western Plus Sanford Airport/Lake Mary Hotel receive mixed feedback from guests. Many reviews highlight the beds as being comfortable and clean with several guests specifically mentioning the quality of the mattresses and pillows. Phrases like 'very comfortable beds' and 'super comfortable' are frequently mentioned. However, there are also some negative comments with a few guests finding the beds to be uncomfortable with descriptions such as 'hard as a rock' and instances of bed bugs in the sheets. Despite the mixed reviews, a majority of the feedback suggests that guests generally find the beds to be a comfortable part of their stay.
The 'Best Western Plus Sanford Airport/Lake Mary Hotel' presents a mixed picture when it comes to cleanliness. While many guests appreciated the spacious, clean and comfortable rooms, highlighting the hotel as very clean and reasonably priced, others were met with significant issues. Some guests noted that their rooms and the hotel lobby were exceptionally clean with the maid service held in high regard. The pool area was also remarked upon as clean and the overall experience was pleasant for several visitors.
However, numerous reviews indicated that the hotel's cleanliness varied significantly. Complaints included dirty rooms, musty smells and general wear and tear. There were mentions of unclean bathrooms, sticky floors and neglected hallways. Reports of unpleasant odors, such as marijuana, tobacco smoke and animal pee, also surfaced frequently. Some guests found the pool to be dirty and inadequately maintained.
The staff received praise for their friendliness and attentiveness, often addressing concerns by changing rooms or offering assistance promptly. Despite the mixed experiences, guests appreciated the quiet and safe atmosphere of the hotel, contributing to a restful stay for some.
Overall, the inconsistency in cleanliness seems to be the primary issue, suggesting that while some guests had a satisfactory experience, others felt that a thorough cleaning and update were needed to meet expectations.
The Best Western Plus Sanford Airport/Lake Mary Hotel is frequently praised for its exceptional staff. Numerous guests highlight the front desk personnel as particularly friendly, welcoming and helpful with special mentions of their remarkable efforts to ensure a satisfying stay. The staff's courteous and professional demeanor stands out, creating a positive first impression.
Guests often appreciate the staff's willingness to go above and beyond, such as providing helpful information, assisting with transportation needs and even offering bagged breakfasts for early departures. The level of personal attention and effort from the employees, including housekeeping, contributes to the overall pleasant experience.
While the majority of reviews commend the staff's friendliness and competence, there are a few mentions of less accommodating experiences. However, these instances seem to be exceptions rather than the rule.
Overall, the staff's consistent friendliness, helpfulness and professional attitude significantly enhance the hotel's reputation and guest satisfaction.
The pool at the Best Western Plus Sanford Airport/Lake Mary Hotel has garnered mixed reviews from guests. On the positive side, some guests described the pool as quiet, clean and relaxing. For families, the pool proved to be a hit with kids having an amazing time. The extended hours into the night were also appreciated, offering more flexibility for a late swim.
However, several guests mentioned issues with cleanliness, noting that the pool area needed more attention and was sometimes dirty. The placement of the pool received criticism as well with its location near the driveway and road detracting from the overall relaxation experience. The pool's size was described as not particularly large, but it was often open. Some guests noted that the pool water was too cold, adding to their displeasure. Overall, while it has its merits, the pool area could benefit from better upkeep and perhaps a more thoughtfully considered location.
The Best Western Plus Sanford Airport/Lake Mary Hotel offers a reasonably priced stay with useful amenities such as an airport shuttle and comfortable rooms with cozy beds. However, the hotel has a dated appearance and could benefit from modernization, including updating old carpets to meet the needs of today's electronic travelers. Despite the older look and feel, it provides decent value for its price.
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Location
Breakfast
Guests have noted that the breakfast was always ready on time, which is particularly appreciated by early risers and those with tight schedules. However, there are occasional mentions of the breakfast running out or being closed down earlier than expected, which can be disappointing for latecomers.
Overall, the breakfast at Best Western Plus Sanford Airport/Lake Mary Hotel receives high marks for its variety, quality and convenience, making it a significant perk of the hotel experience.
Rooms
Several reviews mention issues with unpleasant odors, describing the rooms as smelling musty, moldy or even like an ashtray. Additionally, there are reports of specific maintenance issues, such as loose shower water valves, improperly installed tiles and problems with air conditioning units. Despite these concerns, positive remarks emphasize the helpful and friendly staff, large and clean bathrooms and the overall spaciousness of rooms. The hotel also offers a reliable shuttle service, although it's noted that the driver can be late.
Overall, while the rooms are clean and comfortable for many, they clearly require some attention to address the odors and maintenance issues to improve the guest experience.
Beds
Cleanliness
However, numerous reviews indicated that the hotel's cleanliness varied significantly. Complaints included dirty rooms, musty smells and general wear and tear. There were mentions of unclean bathrooms, sticky floors and neglected hallways. Reports of unpleasant odors, such as marijuana, tobacco smoke and animal pee, also surfaced frequently. Some guests found the pool to be dirty and inadequately maintained.
The staff received praise for their friendliness and attentiveness, often addressing concerns by changing rooms or offering assistance promptly. Despite the mixed experiences, guests appreciated the quiet and safe atmosphere of the hotel, contributing to a restful stay for some.
Overall, the inconsistency in cleanliness seems to be the primary issue, suggesting that while some guests had a satisfactory experience, others felt that a thorough cleaning and update were needed to meet expectations.
Staff
Guests often appreciate the staff's willingness to go above and beyond, such as providing helpful information, assisting with transportation needs and even offering bagged breakfasts for early departures. The level of personal attention and effort from the employees, including housekeeping, contributes to the overall pleasant experience.
While the majority of reviews commend the staff's friendliness and competence, there are a few mentions of less accommodating experiences. However, these instances seem to be exceptions rather than the rule.
Overall, the staff's consistent friendliness, helpfulness and professional attitude significantly enhance the hotel's reputation and guest satisfaction.
Pool
However, several guests mentioned issues with cleanliness, noting that the pool area needed more attention and was sometimes dirty. The placement of the pool received criticism as well with its location near the driveway and road detracting from the overall relaxation experience. The pool's size was described as not particularly large, but it was often open. Some guests noted that the pool water was too cold, adding to their displeasure. Overall, while it has its merits, the pool area could benefit from better upkeep and perhaps a more thoughtfully considered location.
3 Star
Yes, Best Western Plus Sanford Airport/Lake Mary Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Sanford Airport/Lake Mary Hotel.
Yes, Best Western Plus Sanford Airport/Lake Mary Hotel welcomes dogs.
Yes, parking facilities are available at Best Western Plus Sanford Airport/Lake Mary Hotel.
Yes, Best Western Plus Sanford Airport/Lake Mary Hotel has a gym.
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