Simpson House Inn is renowned for its charming and attentive staff who go above and beyond to provide exemplary hospitality to guests. The team who work there are knowledgeable and friendly, always making the experience that much better. A particular shout out goes to Frank, the manager, who was beyond welcoming and accommodating. The service was very good and the staff were extremely polite and friendly, treating guests like superstars. From the super friendly and attentive staff to the wonderful Hailey, the general manager, who refunded a guest's room stay, the rest of the staff were great too with all very pleasant staff members who were kind and amiable. However, there were a few exceptions with some guests noting that an older host seemed taken aback to see them and others having issues with the reception staff. Overall, the hospitality and warm reception that guests receive from the staff at Simpson House Inn are out of this world.