Hotel Santa Cruz Plaza
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Summary of reviewsHotel Santa Cruz Plaza enjoys high praise for its exceptional location, nestled in front of the picturesque Plaza de Armas and next to the Colchagua Museum. This central setting offers guests easy access to key attractions, including the casino, supermarket, restaurants, churches and renowned Colchagua Valley wineries. The hotel's beautiful architecture, well-maintained facilities and spacious rooms enhance the overall guest experience, along with an outstanding breakfast that frequently garners acclaim.
Breakfast at the hotel stands out as a memorable feature due to its wide variety and high quality. Guests appreciate the diverse buffet, including local products, fresh fruit, wild salmon, guacamole and even champagne. The service is excellent, often accompanied by live Chilean music, creating a delightful morning atmosphere.
The dinner experience receives mixed reviews. While the food is praised for its quality and the restaurant Varietales for its good cuisine and reasonable prices, there are also common complaints regarding limited menu options, slow service and high pricing. Despite these issues, the ambiance and breakfast keep dining experiences generally positive.
Rooms at Hotel Santa Cruz Plaza offer a mix of historical charm and modern convenience. Guests frequently admire the spaciousness, comfort and cleanliness of the rooms with cozy beds and well-equipped bathrooms. However, some have noted maintenance issues, outdated fixtures and occasional noise problems.
In terms of cleanliness, opinions vary. Many guests report impeccable cleaning standards and well-maintained facilities. However, some critiques highlight inconsistent housekeeping, dirty carpets and occasional maintenance problems, such as non-functional amenities.
The staff at Hotel Santa Cruz Plaza receives widespread acclaim for their attentiveness, friendliness and professionalism. Guests commend their willingness to go the extra mile and specific individuals like the concierge for their outstanding assistance. Occasionally, slow service in the restaurant is noted, but such issues are not prevalent.
Guest reviews about the WiFi present a dichotomy. While some guests enjoy fast and reliable internet service, others report connectivity issues and instability, particularly in distant areas of the hotel.
The hotel's spa is frequently praised for its relaxing and high-quality services, including massages and steam baths. Nonetheless, some guests feel the spa needs better equipment and clearer booking requirements. The pool facilities impress with their design, cleanliness and relaxing atmosphere, though issues like capacity restrictions and occasional maintenance detract from the experience.
Hotel Santa Cruz Plaza’s parking facilities offer security but face challenges related to space availability and coordination, especially during peak times. Despite these logistical issues, the convenient location of the parking spots is appreciated.
Families find Hotel Santa Cruz Plaza particularly welcoming with spacious rooms, a dedicated children’s area and attentive staff contributing to a cozy and family-friendly environment. The hotel’s great location further enriches the family experience by allowing easy planning of local tours and activities.
Overall, Hotel Santa Cruz Plaza is celebrated for its strategic location, high-quality breakfast and professional staff, making it an appealing destination for both individual travelers and families, despite some areas needing improvement.
Categories
Breakfast at the hotel stands out as a memorable feature due to its wide variety and high quality. Guests appreciate the diverse buffet, including local products, fresh fruit, wild salmon, guacamole and even champagne. The service is excellent, often accompanied by live Chilean music, creating a delightful morning atmosphere.
The dinner experience receives mixed reviews. While the food is praised for its quality and the restaurant Varietales for its good cuisine and reasonable prices, there are also common complaints regarding limited menu options, slow service and high pricing. Despite these issues, the ambiance and breakfast keep dining experiences generally positive.
Rooms at Hotel Santa Cruz Plaza offer a mix of historical charm and modern convenience. Guests frequently admire the spaciousness, comfort and cleanliness of the rooms with cozy beds and well-equipped bathrooms. However, some have noted maintenance issues, outdated fixtures and occasional noise problems.
In terms of cleanliness, opinions vary. Many guests report impeccable cleaning standards and well-maintained facilities. However, some critiques highlight inconsistent housekeeping, dirty carpets and occasional maintenance problems, such as non-functional amenities.
The staff at Hotel Santa Cruz Plaza receives widespread acclaim for their attentiveness, friendliness and professionalism. Guests commend their willingness to go the extra mile and specific individuals like the concierge for their outstanding assistance. Occasionally, slow service in the restaurant is noted, but such issues are not prevalent.
Guest reviews about the WiFi present a dichotomy. While some guests enjoy fast and reliable internet service, others report connectivity issues and instability, particularly in distant areas of the hotel.
The hotel's spa is frequently praised for its relaxing and high-quality services, including massages and steam baths. Nonetheless, some guests feel the spa needs better equipment and clearer booking requirements. The pool facilities impress with their design, cleanliness and relaxing atmosphere, though issues like capacity restrictions and occasional maintenance detract from the experience.
Hotel Santa Cruz Plaza’s parking facilities offer security but face challenges related to space availability and coordination, especially during peak times. Despite these logistical issues, the convenient location of the parking spots is appreciated.
Families find Hotel Santa Cruz Plaza particularly welcoming with spacious rooms, a dedicated children’s area and attentive staff contributing to a cozy and family-friendly environment. The hotel’s great location further enriches the family experience by allowing easy planning of local tours and activities.
Overall, Hotel Santa Cruz Plaza is celebrated for its strategic location, high-quality breakfast and professional staff, making it an appealing destination for both individual travelers and families, despite some areas needing improvement.
Hotel for Honeymoon
Located in the heart of Santa Cruz, it provides a blend of comfort and convenience for exploring the region. Its amenities, central location, and elegant ambiance make it ideal for a honeymoon.
Family Friendly Hotel
This hotel is known for its family-friendly atmosphere and facilities, including spacious, comfortable, and connecting rooms ideal for families. It provides a cozy and warm environment with a children's area, making it a great destination for travelers with kids.
Romantic Hotel
Located in Santa Cruz, Hotel Santa Cruz Plaza offers a combination of comfort and convenience. The hotel features spacious rooms, a pool, and a spa, providing opportunities for relaxation and romance. Its central location in Plaza De Armas allows easy access to local attractions and dining options.
Hotel with Swimming Pool
Hotel Santa Cruz Plaza is a top-rated hotel known for its colonial-style building and central location. It offers spacious rooms, a pool, and spa services. The hotel is family-friendly, provides a dedicated children's area and allows easy planning of local tours and activities.
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Located in Santa Cruz, this hotel offers essential amenities for business travelers. Its services and facilities are designed to provide a comfortable and productive stay.
Hotel with Parking
This hotel offers both free parking and highly convenient free valet parking, ensuring a hassle-free experience for guests arriving by car. Its central location combined with dedicated parking services makes it a top choice for parking convenience.
Accessible Hotel
Hotel Santa Cruz Plaza provides facilities for disabled guests and is wheelchair accessible. Upper floors are accessible by elevator, and rooms include toilets with grab rails.
5-Star Hotel
Hotel Santa Cruz Plaza is a top-rated hotel, known for its spacious rooms, relaxing spa with dual pools, and excellent service. It's a family-friendly hotel with a pool and spa, offering a comfortable and luxurious experience.
Hotel with Outdoor Pool
This hotel provides comprehensive pool facilities including both an outdoor and an indoor heated pool. The outdoor area features a swim-up bar, sun loungers, pool umbrellas, a hot tub, and is part of a garden and rooftop terrace area.
Hotel with Children's Pool
Hotel Santa Cruz Plaza provides a kids' pool and a free kids' club, demonstrating a commitment to family-friendly amenities. It also features two seasonal pools, one of which is heated, and a plunge pool.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Hotel Santa Cruz Plaza boasts an exceptional location that guests continuously praise. Situated in front of the picturesque Plaza de Armas and next to the Colchagua Museum, its central setting offers unbeatable convenience for exploring Santa Cruz. Visitors appreciate being near key attractions like the casino, supermarket, restaurants and the church, making it an ideal base for a comprehensive cultural experience. The hotel's proximity to renowned Colchagua Valley wineries adds to its appeal for wine enthusiasts. With everything from pharmacies to bus stations within easy reach, the hotel's strategic spot ensures guests have all essentials at their fingertips. Furthermore, the property's beautiful architecture, well-maintained facilities and spacious rooms enhance the overall experience, complemented by an outstanding breakfast often highlighted in reviews.
Hotel Santa Cruz Plaza garners high praise for its breakfast offerings, described as exceptional and among the best guests have experienced. Many highlight the wide variety and high quality of the buffet options with delicious and unique elements. Guests appreciate the plentiful and diverse foods available, including local products, fresh fruit and even luxurious touches like wild salmon, guacamole and champagne.
The breakfast service is often noted for its excellence with live Chilean music adding a delightful touch to the morning experience. The breakfast setting is also appreciated for its cleanliness and inviting atmosphere. However, there are a few mentions of minor issues, such as dry bread and early closing times. Overall, the breakfast at Hotel Santa Cruz Plaza stands out as a memorable and high-quality aspect of the stay.
The dinner experience at Hotel Santa Cruz Plaza presents a mixed bag based on guest reviews. On the bright side, many guests praised the food for being very good, delicious and well-prepared. The restaurant Varietales received special commendations for its good cuisine and reasonable prices, along with some describing the dining as wonderful. The presence of live folk music during meals also added to the positive dining atmosphere.
However, several aspects needed improvement. There were common complaints about the limited variety and availability of menu items, which was particularly disappointing given the hotel's location in a prominent wine region. Slow and sometimes disorderly service marred the dining experience for some with reports of cold food and long waits for orders. Guests also noted that the food quality at times did not meet expectations, describing it as mediocre or average.
The restaurant's closing time of 11:00 PM was considered early by some and the infusion of more vegetarian options could diversify the menu. Another concern was the high pricing of dishes, which did not always align with the quality offered. Additionally, the presence of children in the evening and comments on the very limited choice of wines by the glass hint at areas needing refinement for a more consistent dining experience.
Despite these issues, the breakfast and overall ambiance were frequently highlighted as positives, making dining at Hotel Santa Cruz Plaza a generally pleasant experience, though with room for enhancement.
Hotel Santa Cruz Plaza offers a blend of historical charm and modern convenience with rooms receiving mixed feedback from guests. Visitors frequently praised the spaciousness and cleanliness of the rooms, noting them to be comfortable and aesthetically pleasing. Rooms feature cozy beds, functional mini-fridges and modern bathrooms, contributing to a generally agreeable stay.
However, some areas require attention – several guests reported issues with room maintenance, such as outdated fixtures, poor noise insulation and occasional malfunctions in amenities like air conditioning and showers. The hotel's traditional decoration appealed to many and the spacious, well-equipped rooms often came with lovely views. Despite these positives, some found rooms smaller than expected and in need of updates.
Cleanliness was typically up to standard, although a few reviews mentioned specific lapses. The location of the hotel was frequently highlighted as a strong point, offering a central and picturesque setting. Overall, while the hotel boasts comfortable and visually appealing rooms, its aging infrastructure and occasional maintenance issues suggest room for improvement to meet the expectations fully.
Hotel Santa Cruz Plaza's beds have sparked a range of opinions from guests. Several reviews highlight the comfort of the beds, describing them as very comfortable with clean and good-quality bedding. Many found the mattresses and pillows to be agreeable, contributing to an overall restful stay. The size of the beds was generally well-received with mentions of ample space and king-sized options.
However, a few guests noted the variability in bed comfort, pointing out that some found the mattresses to be too hard or outdated. Additionally, issues such as noise from neighboring rooms, older yellowed pillows and towels and a few structural problems with bed frames were mentioned. Despite these criticisms, the consistent theme of comfortable sleep surfaces suggests that the hotel largely succeeds in providing a pleasant night’s rest.
Hotel Santa Cruz Plaza boasts a diverse array of guest reviews regarding cleanliness, presenting a mixed picture. Many guests commend the hotel for its clean rooms, noting good bathroom products and overall cleanliness. Some reviews highlight impeccable cleaning standards with flawless rooms and well-maintained cleanliness throughout the hotel. The facilities, including the pools, are frequently praised for their cleanliness and overall tidiness, contributing to a pleasant and attractive environment.
However, there are notable criticisms regarding inconsistencies in housekeeping quality. Several guests point to specific issues such as dirty carpets, dusty surfaces, stained floor coverings and occasional bad odors in rooms. The mention of bed bugs in one review raises serious concerns about hygiene. Maintenance problems, including old furniture, dated bedding, clogged bathroom drains and non-functioning air conditioning units, detract from the overall guest experience.
In some cases, guests found the cleanliness to be merely average with certain areas requiring more attention, such as dirty glasses, poorly maintained terrace tables and bathrooms that needed better upkeep. A lack of timely service, such as late towel replacements and delayed housekeeping, further marred the experience for some visitors.
Despite these criticisms, the hotel’s cleaning staff is frequently described as efficient and helpful and daily maid service is recognized positively. Ultimately, while Hotel Santa Cruz Plaza can provide a clean and comfortable stay, there appears to be a need for more consistent and thorough housekeeping practices to ensure a uniformly high standard of cleanliness throughout the property.
Hotel Santa Cruz Plaza receives largely positive reviews for its staff's exceptional service. Guests frequently commend the attentiveness, friendliness and professionalism of the hotel personnel. The staff is described as very helpful, welcoming and always willing to go the extra mile to ensure a pleasant stay. Several guests have praised specific individuals like Paulo the concierge for their outstanding assistance in arranging activities and enhancing the overall experience.
The cleaning staff also receives high marks for their efficiency and dedication to maintaining cleanliness. Receptionists and waitstaff are noted for being polite, courteous and accommodating. Some reviews particularly appreciate the hotel’s special touches, such as offering complimentary wine for honeymooners and personal attentiveness from the team.
Despite these overwhelmingly positive remarks, there are occasional criticisms, primarily concerning slow service in the restaurant and instances of certain staff members appearing overwhelmed or less attentive. However, such issues seem to be exceptions rather than the norm.
In summary, the staff at Hotel Santa Cruz Plaza is widely acclaimed for their warm, attentive and professional service, significantly contributing to the positive experiences of many guests.
Hotel Santa Cruz Plaza offers various amenities, but the quality of the WiFi stands out as a notable aspect of guest experiences. Although some guests found the internet fast and appreciated its availability, others encountered issues with connectivity, stability and speed. The WiFi signal in more distant areas of the hotel seems to struggle, leading to frequent disconnections and instability. Several guests noted that the network was weak and sometimes did not work at all, particularly at night. Overall, while some enjoyed good internet service, others reported deficient and poor WiFi quality.
Hotel Santa Cruz Plaza's spa has garnered a predominantly positive reception from guests, frequently praised for its relaxing and impressive range of services. The spa offers an array of treatments with massages and steam baths receiving particular acclaim for their excellence. Guests found the staff's services to be good with some even describing the treatments as perfect and great. The heated pool adjacent to the spa was highlighted several times, though it occasionally required maintenance and prior reservations due to its limited capacity.
Despite the positive feedback, a few visitors felt that the spa didn't live up to their expectations, pointing out that it sometimes needed improvements and better equipment. Some guests mentioned technical issues, such as malfunctioning machines and non-working swimming pool jets. Additionally, there might be a need for more clarity on spa availability and booking requirements, as it was noted that the spa is not available on Sundays for instance.
Overall, while there are areas for enhancement, Hotel Santa Cruz Plaza's spa remains a well-regarded facility that contributes significantly to guests' relaxation and enjoyment.
Hotel Santa Cruz Plaza offers a range of pool facilities that appeal to many guests, despite some variability in experiences. The abundance of heated pools, both indoor and outdoor, impresses with their well-maintained conditions and relaxing atmosphere. Many guests appreciate the beautiful design and suitable temperature of the pools, highlighting the excellent heated pool as a perfect spot to unwind. The cleanliness of the pools generally receives commendation, contributing to the overall positive experience.
However, there are several recurring issues. Guests often find the indoor pool overcrowded and limited by capacity restrictions, requiring prior reservations for use. Some point out variations in pool cleanliness and a need for modernizing certain facilities. Instances of pools being temporarily closed for maintenance or not heated as expected also detract from the experience, alongside complaints of excessive chlorine and limited availability of lounge chairs.
Despite these drawbacks, the pool area's natural beauty and luxurious spa facilities make it a favored retreat for relaxation. The hotel's location and added amenities like the museum, observatory and vineyard enhance its appeal, promising a comprehensive and enjoyable stay.
Hotel Santa Cruz Plaza offers free parking to guests, which is generally considered safe and secure. However, several challenges are associated with the parking facilities. Many reviews highlight that the number of parking spaces is insufficient for the hotel's capacity, making it difficult to find a spot, especially during peak times like weekends. The parking lots are described as small, narrow and congested, occasionally resulting in long waits to retrieve vehicles.
The valet parking service is a mixed bag. While some guests find it works well and is efficiently organized, others report significant delays, sometimes up to thirty minutes. There are also mentions of logistical issues and a lack of coordination among valet staff. On a positive note, the location of the hotel and its internal parking spots are convenient for guests. However, improvements in the parking process organization and increasing space availability are commonly suggested.
Overall, while the parking facilities at Hotel Santa Cruz Plaza are functional and offer security, they can benefit from significant logistical enhancements to better accommodate guests.
Hotel Santa Cruz Plaza is highly praised for its family-friendly atmosphere and facilities, making it an ideal destination for travelers with children. The hotel boasts spacious and comfortable rooms with convenient connecting options perfect for families. Guests appreciate the cozy, warm environment, which is noted to be highly attentive to family needs.
Parents can relax knowing there are great areas for kids, including a useful and appealing children’s area. The daycare center provides engaging activities, although it has been noted to have occasional closures. Family rooms ensure that both kids and adults can unwind comfortably.
The hotel offers a mix of clientele that includes tourists, families and business people, contributing to its vibrant, family-oriented atmosphere. The staff are described as good and attentive, enhancing the overall pleasant and cozy stay. While the lack of safety features in bathrooms and door locks for children has been mentioned, the overall experience is considered excellent for family trips.
From enjoying walks around the beautiful property to playing cards and other games, the hotel provides ample opportunities for quality family time. Its well-located position makes it convenient for planning tours, including coordinated visits to local vineyards. The hotel also captures the hearts of guests with special treats for celebrations, ensuring all kids are happy.
Despite a few drawbacks, such as occasional discomfort related to car arrangements, guests find the hotel to be a great place to relax and enjoy with family. It is highly recommended for those seeking a cozy, enjoyable vacation spot where family needs are a priority.
Reviewers of Hotel Santa Cruz Plaza have mixed impressions regarding its five-star rating. While some guests recognize it as a 5-star hotel and appreciate the luxury five-star experience and first-class facilities, others highlight significant shortcomings. Many reviews point out that the hotel doesn't meet the standards expected of a 5-star establishment, both in terms of facilities and services.
Guests noted that while the hotel has the amenities, such as a pool, indicative of a 5-star rating, other aspects, like food quality and housekeeping, did not live up to expectations. The lack of 24-hour room service was also a significant drawback mentioned by several reviewers. Some guests felt that the overall feel and service levels were comparable to lower-tier hotels.
In summary, while Hotel Santa Cruz Plaza has baselines that reflect a five-star rating, numerous aspects, particularly service consistency and attention to detail, need improvement to align fully with the high standards of a 5-star hotel.
Hotel Santa Cruz Plaza receives positive feedback for business travelers due to its convenient location and professional, attentive staff. Many reviewers highlighted the hotel's suitability for work trips, noting its very good work areas and reliable service. The hotel successfully caters to a mix of clientele, including business people, tourists and families. Although parking can be a challenge and reception response times occasionally slow, overall customer orientation and good attentive service help make it a favorable choice for business stays.
Hotel Santa Cruz Plaza offers a generally positive experience for guests with disabilities, highlighted by its accessible facilities and easy-to-access areas. Guests found the location to be central and accessible with services and functional amenities specifically provided for incapacitated persons. The hotel is well-regarded for being handicap-friendly and having adequate ramps, making it suitable for wheelchair accessibility. However, there were some concerns, such as one instance where a room assigned to a disabled person was far from the elevator, indicating a potential area for improvement. Overall, the accessibility of Hotel Santa Cruz Plaza appears to be well-maintained with necessary facilities, although attention to detail in room assignments could further enhance guest satisfaction.
The reviews about the heated pool at Hotel Santa Cruz Plaza reflect a mix of satisfaction and areas for improvement. Guests generally appreciate the presence of the heated indoor/outdoor pool with some describing it as enchanting, wonderful and well-maintained. The pool provides a good temperature and the availability of a sauna adds to the overall positive experience. Many guests highlight the pleasant experience and good service in the heated pool area, contributing to their overall satisfaction.
However, there are consistent mentions of the need for renovations and maintenance. Some guests noted that the water in the heated pool was cold and others pointed out issues with the heating system, mentioning significant temperature differences. Additionally, a high chlorine level was noted by several reviewers, which detracted from their experience. The limited capacity of the indoor pool requiring prior reservation was another minor concern.
Despite these criticisms, the heated pool remains a valued feature of the hotel, often paired positively with the quality of the food and overall ambiance of the place.
The outdoor pool at Hotel Santa Cruz Plaza offers a mixed experience for guests. Many appreciated the pleasant outdoor area surrounding the pool and found the pool temperature to be good when it was heated. However, there were several concerns, including occasional maintenance issues and limited capacity requiring reservations. Some guests found the pool to be overcrowded, while others mentioned it was quite cold and not always well-maintained, pointing out issues like excessive chlorine and dirt. Despite these drawbacks, the outdoor pool still managed to receive positive remarks, particularly when it was described as nice and enjoyable.
The indoor pool at Hotel Santa Cruz Plaza receives mixed reviews from guests. While it is heated and often described as having a pleasant temperature, it is also noted to be small with limited capacity. This sometimes leads to overcrowding, particularly with children, making it less ideal for those seeking a tranquil swim. Maintenance issues have been pointed out with some reviews mentioning that the pool was closed or in need of renovation. Additionally, there were complaints about an excessive amount of chlorine and cleanliness concerns. Nonetheless, guests who managed to use the facility appreciated having a heated indoor pool as part of their stay.
Hotel Santa Cruz Plaza seems to be a popular destination for honeymooners, offering a blend of luxury and special services designed to make trips memorable. Guests have highlighted the cozy atmosphere, which despite being on the pricier side, feels like a second home. The countryside setting provides a serene backdrop, perfect for couples seeking an idyllic getaway.
The hotel offers thoughtful amenities such as a bottle of wine for honeymoon packages and features like a romantic Jacuzzi on the terrace, enhancing the overall experience with a touch of luxury. The facilities are not only beautiful but also conducive to relaxation, making it an excellent place to rest and unwind.
The location is also noted as good, adding convenience to the list of positives. With its romantic and spacious environment, it stands out as an ideal spot for couples looking to celebrate their love in a spectacular setting.
Hotel Santa Cruz Plaza offers a luxurious stay, boasting first-class facilities and a consistently high level of quality. The hotel’s cozy ambiance, coupled with its beautiful and spectacular setting, provides a fine balance between comfort and grandeur. Guests often describe their experience as a luxury getaway, characterized by excellent and exceptional service. The luxury staff and delicious food contribute significantly to the marvelous experience.
While some guests feel certain aspects could improve to match the five-star expectations, the overall consensus remains very positive. The fine facilities, luxury accommodations and the hotel's very good and satisfied clientele underscore its status as a top-tier destination. Although breakfast is not included in the price, guests generally find the facilities and service to be consistent with what one would expect from a luxurious hotel. Overall, Hotel Santa Cruz Plaza presents a great option for those seeking a blend of coziness and opulence.
Hotel Santa Cruz Plaza is an ideal destination for couples seeking a romantic escape. Guests frequently highlight the cozy and comfortable rooms that set the stage for an intimate getaway. The hotel's rustic and antique feel, paired with its charming fireplaces, contributes to a romantic ambiance that many find enchanting.
The outdoor hot tubs on the terrace and the romantic Jacuzzi provide perfect settings for relaxation and connection. Visitors rave about the delicious dining experience at the poolside restaurant, adding to the overall charm of their stay. The terrace with a hot tub offers a scenic and private retreat, perfect for a couple’s stroll or simply unwinding together.
The hotel's architecture resonates well with guests, adding an extra touch of romance, especially celebrated during occasions like anniversaries. Many highly recommend Hotel Santa Cruz Plaza for honeymoons, anniversaries or any romantic experience, making it a top choice for a weekend or couple's getaway.
Overall, the romantic atmosphere is a recurring theme, ensuring a spectacular stay for those looking to make lasting memories with their loved one.
Hotel Santa Cruz Plaza receives positive feedback for being a dog-friendly establishment. Guests appreciate that dogs are allowed in the rooms and can even accompany their owners during breakfast. The welcoming atmosphere for pets is highlighted as a significant benefit for those traveling with their furry companions. However, there are comments about the associated charges for the pet's stay and some uncertainty about specific conditions and pricing. Despite these concerns, the overall impression is favorable, noting the hotel's accommodation for pets as a key feature.
Location Show Map
Location
Breakfast
The breakfast service is often noted for its excellence with live Chilean music adding a delightful touch to the morning experience. The breakfast setting is also appreciated for its cleanliness and inviting atmosphere. However, there are a few mentions of minor issues, such as dry bread and early closing times. Overall, the breakfast at Hotel Santa Cruz Plaza stands out as a memorable and high-quality aspect of the stay.
Dinner
However, several aspects needed improvement. There were common complaints about the limited variety and availability of menu items, which was particularly disappointing given the hotel's location in a prominent wine region. Slow and sometimes disorderly service marred the dining experience for some with reports of cold food and long waits for orders. Guests also noted that the food quality at times did not meet expectations, describing it as mediocre or average.
The restaurant's closing time of 11:00 PM was considered early by some and the infusion of more vegetarian options could diversify the menu. Another concern was the high pricing of dishes, which did not always align with the quality offered. Additionally, the presence of children in the evening and comments on the very limited choice of wines by the glass hint at areas needing refinement for a more consistent dining experience.
Despite these issues, the breakfast and overall ambiance were frequently highlighted as positives, making dining at Hotel Santa Cruz Plaza a generally pleasant experience, though with room for enhancement.
Rooms
However, some areas require attention – several guests reported issues with room maintenance, such as outdated fixtures, poor noise insulation and occasional malfunctions in amenities like air conditioning and showers. The hotel's traditional decoration appealed to many and the spacious, well-equipped rooms often came with lovely views. Despite these positives, some found rooms smaller than expected and in need of updates.
Cleanliness was typically up to standard, although a few reviews mentioned specific lapses. The location of the hotel was frequently highlighted as a strong point, offering a central and picturesque setting. Overall, while the hotel boasts comfortable and visually appealing rooms, its aging infrastructure and occasional maintenance issues suggest room for improvement to meet the expectations fully.
Beds
However, a few guests noted the variability in bed comfort, pointing out that some found the mattresses to be too hard or outdated. Additionally, issues such as noise from neighboring rooms, older yellowed pillows and towels and a few structural problems with bed frames were mentioned. Despite these criticisms, the consistent theme of comfortable sleep surfaces suggests that the hotel largely succeeds in providing a pleasant night’s rest.
Cleanliness
However, there are notable criticisms regarding inconsistencies in housekeeping quality. Several guests point to specific issues such as dirty carpets, dusty surfaces, stained floor coverings and occasional bad odors in rooms. The mention of bed bugs in one review raises serious concerns about hygiene. Maintenance problems, including old furniture, dated bedding, clogged bathroom drains and non-functioning air conditioning units, detract from the overall guest experience.
In some cases, guests found the cleanliness to be merely average with certain areas requiring more attention, such as dirty glasses, poorly maintained terrace tables and bathrooms that needed better upkeep. A lack of timely service, such as late towel replacements and delayed housekeeping, further marred the experience for some visitors.
Despite these criticisms, the hotel’s cleaning staff is frequently described as efficient and helpful and daily maid service is recognized positively. Ultimately, while Hotel Santa Cruz Plaza can provide a clean and comfortable stay, there appears to be a need for more consistent and thorough housekeeping practices to ensure a uniformly high standard of cleanliness throughout the property.
Staff
The cleaning staff also receives high marks for their efficiency and dedication to maintaining cleanliness. Receptionists and waitstaff are noted for being polite, courteous and accommodating. Some reviews particularly appreciate the hotel’s special touches, such as offering complimentary wine for honeymooners and personal attentiveness from the team.
Despite these overwhelmingly positive remarks, there are occasional criticisms, primarily concerning slow service in the restaurant and instances of certain staff members appearing overwhelmed or less attentive. However, such issues seem to be exceptions rather than the norm.
In summary, the staff at Hotel Santa Cruz Plaza is widely acclaimed for their warm, attentive and professional service, significantly contributing to the positive experiences of many guests.
Wi-Fi
Spa
Despite the positive feedback, a few visitors felt that the spa didn't live up to their expectations, pointing out that it sometimes needed improvements and better equipment. Some guests mentioned technical issues, such as malfunctioning machines and non-working swimming pool jets. Additionally, there might be a need for more clarity on spa availability and booking requirements, as it was noted that the spa is not available on Sundays for instance.
Overall, while there are areas for enhancement, Hotel Santa Cruz Plaza's spa remains a well-regarded facility that contributes significantly to guests' relaxation and enjoyment.
Pool
However, there are several recurring issues. Guests often find the indoor pool overcrowded and limited by capacity restrictions, requiring prior reservations for use. Some point out variations in pool cleanliness and a need for modernizing certain facilities. Instances of pools being temporarily closed for maintenance or not heated as expected also detract from the experience, alongside complaints of excessive chlorine and limited availability of lounge chairs.
Despite these drawbacks, the pool area's natural beauty and luxurious spa facilities make it a favored retreat for relaxation. The hotel's location and added amenities like the museum, observatory and vineyard enhance its appeal, promising a comprehensive and enjoyable stay.
Parking
The valet parking service is a mixed bag. While some guests find it works well and is efficiently organized, others report significant delays, sometimes up to thirty minutes. There are also mentions of logistical issues and a lack of coordination among valet staff. On a positive note, the location of the hotel and its internal parking spots are convenient for guests. However, improvements in the parking process organization and increasing space availability are commonly suggested.
Overall, while the parking facilities at Hotel Santa Cruz Plaza are functional and offer security, they can benefit from significant logistical enhancements to better accommodate guests.
Family
Parents can relax knowing there are great areas for kids, including a useful and appealing children’s area. The daycare center provides engaging activities, although it has been noted to have occasional closures. Family rooms ensure that both kids and adults can unwind comfortably.
The hotel offers a mix of clientele that includes tourists, families and business people, contributing to its vibrant, family-oriented atmosphere. The staff are described as good and attentive, enhancing the overall pleasant and cozy stay. While the lack of safety features in bathrooms and door locks for children has been mentioned, the overall experience is considered excellent for family trips.
From enjoying walks around the beautiful property to playing cards and other games, the hotel provides ample opportunities for quality family time. Its well-located position makes it convenient for planning tours, including coordinated visits to local vineyards. The hotel also captures the hearts of guests with special treats for celebrations, ensuring all kids are happy.
Despite a few drawbacks, such as occasional discomfort related to car arrangements, guests find the hotel to be a great place to relax and enjoy with family. It is highly recommended for those seeking a cozy, enjoyable vacation spot where family needs are a priority.
5 Star
Guests noted that while the hotel has the amenities, such as a pool, indicative of a 5-star rating, other aspects, like food quality and housekeeping, did not live up to expectations. The lack of 24-hour room service was also a significant drawback mentioned by several reviewers. Some guests felt that the overall feel and service levels were comparable to lower-tier hotels.
In summary, while Hotel Santa Cruz Plaza has baselines that reflect a five-star rating, numerous aspects, particularly service consistency and attention to detail, need improvement to align fully with the high standards of a 5-star hotel.
Business
Accessible
Heated Pool
However, there are consistent mentions of the need for renovations and maintenance. Some guests noted that the water in the heated pool was cold and others pointed out issues with the heating system, mentioning significant temperature differences. Additionally, a high chlorine level was noted by several reviewers, which detracted from their experience. The limited capacity of the indoor pool requiring prior reservation was another minor concern.
Despite these criticisms, the heated pool remains a valued feature of the hotel, often paired positively with the quality of the food and overall ambiance of the place.
Outdoor Pool
Indoor Pool
Honeymoon
The hotel offers thoughtful amenities such as a bottle of wine for honeymoon packages and features like a romantic Jacuzzi on the terrace, enhancing the overall experience with a touch of luxury. The facilities are not only beautiful but also conducive to relaxation, making it an excellent place to rest and unwind.
The location is also noted as good, adding convenience to the list of positives. With its romantic and spacious environment, it stands out as an ideal spot for couples looking to celebrate their love in a spectacular setting.
Luxury
While some guests feel certain aspects could improve to match the five-star expectations, the overall consensus remains very positive. The fine facilities, luxury accommodations and the hotel's very good and satisfied clientele underscore its status as a top-tier destination. Although breakfast is not included in the price, guests generally find the facilities and service to be consistent with what one would expect from a luxurious hotel. Overall, Hotel Santa Cruz Plaza presents a great option for those seeking a blend of coziness and opulence.
Romantic
The outdoor hot tubs on the terrace and the romantic Jacuzzi provide perfect settings for relaxation and connection. Visitors rave about the delicious dining experience at the poolside restaurant, adding to the overall charm of their stay. The terrace with a hot tub offers a scenic and private retreat, perfect for a couple’s stroll or simply unwinding together.
The hotel's architecture resonates well with guests, adding an extra touch of romance, especially celebrated during occasions like anniversaries. Many highly recommend Hotel Santa Cruz Plaza for honeymoons, anniversaries or any romantic experience, making it a top choice for a weekend or couple's getaway.
Overall, the romantic atmosphere is a recurring theme, ensuring a spectacular stay for those looking to make lasting memories with their loved one.
Dog Friendly
Yes, Hotel Santa Cruz Plaza has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Hotel Santa Cruz Plaza.
No, Hotel Santa Cruz Plaza doesn't allow dogs.
Yes, parking facilities are available at Hotel Santa Cruz Plaza.
No, Hotel Santa Cruz Plaza doesn't have a gym.
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