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Summary of reviewsHampton by Hilton Santa Cruz in Santa Cruz de la Sierra garners high praise from its guests, particularly for its prime location, excellent service, and comfortable accommodations. Nestled in the safe and lively Equipetrol area, the hotel offers easy access to diverse dining options, shops, and bars, making it an attractive destination for both leisure and business travelers. The proximity to business centers and shopping areas further enhances its appeal, providing a seamless blend of work and pleasure opportunities. Guests appreciate the beautiful panoramic views from their rooms and the top floor, adding to the overall charm of their stay.
The hotel’s rooms are lauded for their comfort, modern design, and cleanliness. While room sizes may vary, the overall experience is enhanced by premium bathroom facilities and excellent connectivity options. The meticulous attention to cleanliness throughout the hotel, including well-maintained bathrooms and interiors, contributes to a comfortable atmosphere.
Breakfast at Hampton by Hilton Santa Cruz is frequently described as delicious and diverse, with an ample buffet selection that includes fruits, savory items, and sweets. Guests enjoy the nutritional value and the scenic views from the 11th-floor breakfast area. The staff is praised for their kindness and attentiveness, ensuring a pleasant dining experience. There are minor calls for expanded variety and occasional adjustments, but overall, the breakfast experience meets guests' expectations.
The hotel's staff consistently delivers exceptional service, receiving accolades for their friendliness and professionalism. The reception team ensures seamless check-in and check-out processes, while the housekeeping staff maintains a high standard of comfort and satisfaction. The team throughout the hotel is known for their dedication and helpfulness, significantly enhancing the guest experience.
Wi-Fi quality is also generally favorable, with stable and reliable connectivity reported by most guests, although some occasional issues with slower speeds in certain rooms warrant attention.
In summary, Hampton by Hilton Santa Cruz is highly regarded for its strategic location, friendly and professional staff, and modern, comfortable accommodations. The hotel provides an inviting and well-serviced environment, making it an excellent choice for travelers seeking comfort and value in Santa Cruz de la Sierra. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Listed as a hotel 'Taking Steps Towards Sustainability', suggesting some level of commitment to green practices. Being part of the Hilton brand, it likely adheres to some corporate sustainability standards.
Hotel with Spa
This hotel is very quiet and safe in a wealthy area, offering a comfortable spa experience. It is well-located with supermarkets and restaurants just outside the door.
Family Friendly Hotel
Offers comfortable rooms, free breakfast, and a pool, ensuring a pleasant stay for families. Known for its consistent quality and service, it provides a reliable base for exploring Santa Cruz.
Business Hotel
This hotel provides essential business amenities, including complimentary Wi-Fi, meeting spaces, and business services. It caters to professionals needing a reliable and comfortable base for their work in Santa Cruz.
Hotel with Parking
This hotel provides parking and is known for its comfortable accommodations. The staff are friendly, the beds are comfortable and the location is near restaurants and shopping.
Accessible Hotel
Hampton by Hilton Santa Cruz provides accessibility features such as wheelchair-accessible parking, accessible fitness facilities, and is generally noted as disabled access friendly with available accessibility equipment.
Hotel with Gym
Offers a fitness center and complimentary breakfast, providing essential amenities for a healthy and convenient stay. It is well-regarded for its comfortable accommodations and services.
Luxury Hotel
5-Star Hotel
Room Types
Standard Double or Twin RoomThis double room features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
King Room - Non-SmokingThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room with Panoramic ViewThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Queen Room with Panoramic ViewThis double room is air-conditioned and features a flat-screen TV, a minibar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Standard Queen Room - Non-SmokingThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
Nestled in the heart of Santa Cruz de la Sierra, Hampton by Hilton Santa Cruz boasts a prime and convenient location that guests consistently praise. Situated in the reputedly safe Equipetrol area, this hotel offers easy access to a myriad of dining options, shops, and bustling bars, making it a bustling hotspot for both leisure and business travelers. The nearby business center and shopping centers further enhance the appeal for those looking to blend work with pleasure.
Guests are delighted by the beautiful panoramic views from the bedrooms and the top floor, adding a charming touch to their stay. The hotel’s surroundings are secure and well-connected, encouraging exploration without hassle. The location stands out as a significant advantage, complemented by excellent service, cleanliness, and spacious rooms that enhance the comfort of visitors. Whether it’s the vibrant city life or a place for relaxation, this hotel’s exceptional positioning facilitates a memorable stay in Santa Cruz.
Breakfast
The breakfast experience at Hampton by Hilton Santa Cruz garners varied feedback from guests. On a positive note, many reviewers commend the breakfast for its high quality and diversity. Words like excellent, tasty, delicious, and spectacular frequently describe the ample buffet selection which includes fruits, savory items, and sweets. Guests appreciate the nutritional value and the delightful start to their day provided by this morning meal. The venue itself offers a wonderful view from the 11th floor, which enhances the dining experience with a scenic backdrop.
In terms of hospitality, the staff receives praise for their kindness and attentiveness, making the eating experience pleasant beyond just the fare. There's also appreciation for the breakfast's early opening time, accommodating those who rise early. However, there are some mentions of a need for improvement. A few guests feel the variety could be expanded, noting a more basic offering at times. Additionally, the meal does not always meet expectations for some reviewers. Nonetheless, the overall sentiment suggests a mostly satisfying breakfast experience, particularly valued for its abundance and attentiveness from hotel staff.
Rooms
Hampton by Hilton Santa Cruz garners notable praise for its comfortable and well-designed rooms. Guests frequently mention the modern aesthetic and cleanliness of their accommodations, noting that rooms are generally spacious and well-maintained. The views available from some of the rooms add to the positive experiences, providing lovely street scenes for guests to enjoy.
While some guests point out that rooms can vary in size, with some finding them slightly smaller than expected, the overall comfort seems to outweigh any size limitations. The presence of premium bathroom facilities and good connectivity options for charging devices further enhance the convenience offered by the hotel.
The attentive and friendly staff are often highlighted, ensuring a welcoming atmosphere and excellent assistance throughout guests' stays. Despite some minor issues with sound insulation in specific rooms and parking accessibility, the overall impression is one of a relaxing and enjoyable environment, making Hampton by Hilton Santa Cruz a solid choice for travelers seeking comfort and modern amenities.
Cleanliness
Hampton by Hilton Santa Cruz consistently impresses guests with its exemplary cleanliness. Visitors frequently highlight the hotel's modern and spacious interiors, noting the meticulous attention to maintaining clean and tidy spaces, including the bathrooms. The hotel's infrastructure is praised for its excellent cleanliness, creating a comfortable atmosphere that guests appreciate. The rooms are described as both clean and comfortable, ensuring a pleasant stay. Additionally, the hotel’s advantageous location near supermarkets and restaurants complements its cleanliness and well-maintained facilities. The attentive and helpful staff further enhance the overall experience, consistently providing excellent service. While most reviews are overwhelmingly positive, a minor suggestion was made to consider the installation of shower glass doors to improve comfort. Overall, the Hampton by Hilton Santa Cruz effectively combines cleanliness with comfort, earning high marks from its guests.
Staff
Hampton by Hilton Santa Cruz consistently impresses with its exceptional service and the warm hospitality of its staff. Guests frequently note the friendliness and professionalism of the team, highlighting their courteous nature and willingness to go above and beyond to meet guests' needs. The reception staff is particularly praised for making check-in and check-out processes seamless and efficient. Housekeeping is described as attentive and polite, ensuring the comfort and satisfaction of all guests.
Throughout the hotel, from the restaurant to the front desk, the staff displays a remarkable level of kindness and helpfulness. This dedication to service significantly enhances the overall experience, leaving visitors very satisfied and often exceeding their expectations. The hotel's team is always eager to assist with any issues, demonstrating a commitment to providing a supportive and accommodating environment.
Overall, the hotel's impressive service quality, coupled with additional perks like flawless internet and a great breakfast, makes Hampton by Hilton Santa Cruz a top choice for travelers seeking both comfort and value.
Wi-Fi
The Wi-Fi at Hampton by Hilton Santa Cruz receives generally favorable remarks from guests. With comments highlighting the connection as very good and stable, visitors can expect reliable internet service throughout their stay. Some found the Wi-Fi perfect for extended video calls, which suggests a robust and consistent network. Despite predominantly positive feedback, there are occasional complaints about slow or non-functioning internet in some rooms. While the majority of experiences report good or even excellent Wi-Fi quality, inconsistencies are worth considering for those prioritizing seamless connectivity during their visit.
No, Hampton by Hilton Santa Cruz doesn't have any pool.
Yes, a spa is available at Hampton by Hilton Santa Cruz.
No, Hampton by Hilton Santa Cruz doesn't allow dogs.
Yes, parking facilities are available at Hampton by Hilton Santa Cruz.