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Santa Cruz Village Hotel

Santa Cruz , Rua Do Bom Jesus, Nº 22 (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSanta Cruz Village Hotel is highly regarded for its strategic location, conveniently situated just a few minutes from Madeira Airport and a short walk from the beach and the lively center of Santa Cruz. Travelers appreciate the hotel's accessibility, making it a great launching point for exploring the island, all while enjoying a tranquil setting thanks to effective soundproofing.

The breakfast service stands out with its varied buffet and the option for made-to-order dishes, a feature that guests frequently praise for its freshness and flexibility, especially for those with early flights. Despite some minor critiques, such as coffee quality and variety of options, the breakfast is typically well-received. While dinner experiences vary, the hotel's restaurant offers quality meals at reasonable prices. Guests also have plenty of nearby dining options to explore, broadening their culinary experiences.

Guests are impressed by the hotel's rooms, which are spacious, clean, and well-equipped with modern amenities. Many rooms include balconies with partial ocean views, enhancing the overall stay. The cleanliness of the hotel is consistently highlighted, from the pristine rooms to well-maintained communal areas, contributing to a refreshing and organized environment.

A particularly strong point of the hotel is the staff, who are commended for their friendliness, professionalism, and dedication to guest satisfaction. Their helpful and attentive service enhances the overall experience, making all areas of the hotel reflect high standards of hospitality.

The Wi-Fi service receives mixed reviews, with some guests appreciating its functionality while others note occasional issues with connectivity in the rooms. The gym, although small, is clean and adequate for basic workouts, complemented by excellent pool facilities that offer a relaxing space for guests.

Families find the hotel welcoming, with staff attention to detail being a highlight. Though some facilities might not fully cater to families with children, the hotel's family-run feel, quiet atmosphere, and excellent location make it a favorable choice for travelers, including those on short stays or with flight connections.

Overall, Santa Cruz Village Hotel offers a compelling mix of comfort, convenience, and value, bolstered by exceptional staff, making it a preferred choice for guests visiting Madeira.
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Hotel near Golf Courses

While specific golfing amenities aren't detailed in the provided data, its listing among top golf hotels suggests proximity or partnerships with golf courses in Madeira.

Hotel near The Beach

Situated in Santa Cruz, this hotel offers a location near the beach. It is a practical option for visitors wanting to explore the coastal area.

Family Friendly Hotel

This hotel is considered family-friendly and offers spa services. It is highly recommended by many travelers and provides a variety of family-friendly services and activities.

Hotel with Swimming Pool

Santa Cruz Village Hotel offers an outdoor pool and a fitness center. The pool area includes a pool bar selling drinks and ice creams, making it a relaxing spot for guests.

Lazy River Outdoor Pool

Business Hotel

This hotel provides essential amenities for business travelers, including an outdoor pool, room service, and a restaurant. Its location in Santa Cruz makes it a convenient choice.

Hotel with Parking

As a hotel, Santa Cruz Village Hotel is expected to offer dedicated parking facilities for its guests, ensuring convenience for those arriving by car. Its central location in Santa Cruz further enhances accessibility.

Accessible Hotel

This hotel offers comprehensive accessibility features including entire units located on the ground floor and accessible by elevator. Wheelchair-accessible parking and van parking are available, and equipment like wheelchairs can be hired.

4-Star Hotel

This hotel is located in the heart of Santa Cruz, offering a convenient location near local restaurants and the seafront promenade. It features a pool area for relaxation, and modern rooms. Guests can enjoy a highly-rated breakfast with gluten-free, buffet, and à la carte options. The hotel also offers activities such as a fitness center, game room and spa services.

Hotel with Outdoor Pool

Santa Cruz Village Hotel offers an outdoor swimming pool that is available all year round, ensuring consistent access for guests. The pool area includes a sunbathing terrace, a Jacuzzi, and a convenient poolside bar.

Hotel for Honeymoon

Cheap Hotel

Hotel with Gym

Hotel with Lazy River

Room Types

Single Room This air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

Double or Twin Room This air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio.

Junior Suite This spacious room features a sofa that accommodates an extra person.

Superior Double or Twin Room This spacious room features a balcony.

About Santa Cruz Village Hotel

License: 3130/RNET

Guest Reviews

8.7

Very Good

Location

The Santa Cruz Village Hotel is strategically positioned for travelers prioritizing accessibility and convenience. Its location, just a few minutes away from the Madeira Airport, makes it an ideal choice for those with early or late flights or for short stays. Situated in the charming town of Santa Cruz, the hotel is also a stone's throw from the vibrant local center, boasting a variety of restaurants, cafes, and shopping opportunities. The hotel offers easy access to the beach and the beautiful seaside promenade, inviting leisurely strolls. Despite its proximity to the airport, guests often remark on the tranquil setting, supported by robust soundproofing. The central location also provides a great starting point for exploring the island, with convenient parking and access to the main routes. While there are minor drawbacks such as airplane noise, these are generally outweighed by the benefits of the hotel's convenient and strategic location.

Breakfast

Santa Cruz Village Hotel offers a satisfactory breakfast experience with several standout features that cater to travelers' diverse needs. The breakfast buffet is generally praised for its variety, offering eggs, bacon, pancakes, and more, with dishes often made to order for guests. Notably, a chef is available to personally prepare these hot options, ensuring freshness and customization according to individual preferences. This personalized service adds a special touch to the breakfast experience.

Early meal options are particularly appreciated by those with early flights, as breakfast can be accommodated from as early as 3:30 or 4:00 AM. The hotel extends the flexibility of take-away breakfast packs, considering convenience for travelers with tight schedules.

The selection is generally diverse, encompassing both continental and local Portuguese flavors. Fruits, pastries, yogurt, and fresh dishes consistently receive positive recognition, though some guests express a desire for more variety, particularly in terms of local produce and vegetarian options. Despite minor critiques regarding coffee quality and occasional lack of replenishment, the breakfast remains a strong feature of the hotel.

Guests frequently commend the attentive and friendly staff, whose hospitality enhances the breakfast experience. Overall, Santa Cruz Village Hotel delivers a solid breakfast service that accommodates various tastes and travel needs, providing a good start to the day for guests staying at this conveniently located hotel near transportation access points.

Dinner

Santa Cruz Village Hotel offers a dining experience that has garnered mixed reviews from its guests. Many have enjoyed the dinner, describing it as very good, with delicious dishes prepared by the chef. The food at the hotel's restaurant is noted for being of good quality and very reasonably priced, reflecting an affordable option for those staying at a 4-star hotel. Some reviews highlight superb dining in the main dining room, reinforcing the impression of excellent cuisine.

While breakfast receives acclaim for being individually prepared, offering options such as omelets and pancakes, dinner experiences vary. Certain evening dishes, like mushroom risotto and pizza, have not met guests' expectations, leading some to seek alternatives in the nearby village. The area surrounding the hotel boasts a variety of local restaurants, within walking distance, providing good and budget-friendly dining options.

The hotel offers a unique and affordable dining experience, though some guests have noted a lengthy wait time for service and found the dinner menu somewhat peculiar. Despite this, the food at both the hotel's restaurant and poolside bar is generally accepted as good. The village offers a plethora of dining choices that could complement the hotel's offerings.

Rooms

Santa Cruz Village Hotel offers an exceptional experience for guests through its spacious and clean accommodations. Most visitors find the rooms to be roomy, bright, and well-equipped with modern amenities, including comfortable beds, refrigerators, and hairdryers. Many appreciate the room balconies that often feature partial ocean views, adding an extra touch of relaxation.

While room sizes vary, guests consistently report that even the smaller rooms are cozy and adequately furnished. Daily cleaning services ensure that the spaces remain pristine throughout the stay. Additionally, the hotel's well-maintained grounds and facilities contribute to a pleasant atmosphere that complements the overall comfort of the accommodations.

The hotel staff receives commendations for their friendliness and professionalism, contributing significantly to the guest experience. Breakfast options are highly appreciated, with some guests enjoying egg dishes prepared on request. Despite a few minor concerns like occasional room scent issues and bedding preferences, Santa Cruz Village Hotel stands out as a reliable choice for travelers seeking comfort and value in Madeira.

Beds

The reviews of the beds at Santa Cruz Village Hotel present a mix of comfort and issues. Many guests enjoyed the comfort, noting beds were large, comfortable, and conducive to a good night's sleep, often highlighting the quality bedding. Another strong point was the spaciousness of both beds and room size, enhancing guest satisfaction. However, several reviews mentioned inconsistencies, with guests experiencing discomfort from sagging, soft, or hard mattresses. A recurring issue was that double beds comprised two single mattresses pushed together, creating an uncomfortable gap. Some guests also mentioned bedding that didn't seem fresh, with mention of strange odors undermining the overall comfort. While the hotel appears to prioritize comfortable sleeping arrangements, consistency in bed quality and maintenance could elevate guest satisfaction further.

Cleanliness

Santa Cruz Village Hotel consistently impresses its guests with outstanding standards of cleanliness, making it a top choice for travelers prioritizing a spotless stay. The hotel is praised by visitors for its extremely clean and well-maintained facilities, underscored by a fragrant and organized environment. Whether in the rooms, pool, or communal areas, everything sparkles with freshness. The modern and comfortable accommodations come complete with necessary amenities, including daily towel exchanges, ensuring guests have everything they need. Situated conveniently close to the airport, the hotel not only offers a clean and quiet refuge but also benefits from a strategic location. The dedicated staff, noted for their friendliness and helpfulness, only add to the welcoming atmosphere, creating an environment that is both tidy and inviting. With exemplary cleanliness in every corner, Santa Cruz Village Hotel emerges as a favorable retreat, offering guests a very satisfying and immaculate experience.

Staff

Santa Cruz Village Hotel impresses guests with its consistently outstanding service, predominantly fueled by its exceptional staff. The personnel are widely praised for their friendliness, professionalism, and attentiveness, creating an inviting atmosphere. Many reviews highlight the staff’s ability to go above and beyond to ensure a convenient and enjoyable stay, with particular emphasis on the reception team's competence and welcoming nature. Guests frequently mention the staff’s willingness to assist in any situation, emphasizing their helpfulness and unwavering commitment to guest satisfaction.

The staff’s warm and accommodating demeanor is a frequently noted highlight, contributing to a pleasant and memorable experience for visitors. From the receptionists to the kitchen and bar staff, the hotel personnel display exceptional kindness and professionalism, ensuring that all areas of the hotel reflect their high standards of service. Names like Jonatan and Sara Mota are singled out for their remarkable hospitality, further attesting to the personal touch that enhances the overall guest experience.

Given the hotel’s proximity to the center of Santa Cruz, coupled with its staff's outstanding service, guests find great value in their stay. Simple gestures like offering breakfast at unconventional hours show the lengths to which the staff will go to accommodate guest needs. Overall, travelers appreciate the commitment to quality service, which not only meets but often exceeds expectations, making Santa Cruz Village Hotel a preferred choice for those seeking an enjoyable stay with a genuine and caring team.

Wi-Fi

At Santa Cruz Village Hotel, guests have reported a mixed experience when it comes to Wi-Fi connectivity. On the positive side, Wi-Fi service is noted to be generally accessible, with commendations for its functionality in public areas. Several reviewers have highlighted good Wi-Fi performance, with some describing it as working very well, especially paired with effective air conditioning. Guests appreciate the free availability of Wi-Fi in their rooms, suggesting a thoughtful inclusion for comfort.

However, not all reviews echo the same satisfaction level. Some visitors have expressed concern over weak and intermittent Wi-Fi performance, particularly in individual rooms. Reports indicate occasional difficulties with internet speeds, affecting tasks like loading pages or working remotely. The varying strength of the Wi-Fi signal in rooms points to a need for improvement in consistency. Despite these challenges, guests can usually rely on a functioning connection, even if it may require occasional patience with slower speeds.

Gym

Santa Cruz Village Hotel offers a very clean and nice gym facility, complemented by qualified and polite staff that contributes to a pleasant stay. Although the gym is modest in size, it features enough working cardio machines, making it possible to engage in some serious training. Despite being small, the facility is mostly clean, providing guests with a comfortable environment for exercise.

The hotel also provides guests with access to a clean swimming pool, alongside the gym, enhancing the overall wellness experience. However, the gym faces challenges such as outdated equipment and weak air conditioning. Despite these minor setbacks, the fitness room is maintained better than what is commonly found in comparable hotels.

Located in an excellent locality, Santa Cruz Village Hotel manages to offer a fitness room that, although small, serves the basic needs of guests seeking a workout during their stay.

Pool

The pool at Santa Cruz Village Hotel frequently receives positive remarks, distinguishing itself as a clean, well-maintained oasis offering a refreshing dip for guests. Situated conveniently close to the ocean, it serves as an appealing respite after a day of exploring. Despite being located under a highway bridge, guests find that this does not detract from the pool's overall experience. The presence of comfortable sun loungers and a nearby pool bar offering drinks and ice creams further enhances the relaxation factor. While some guests note the pool’s smaller size and unheated, cooler water, the general sentiment remains upbeat, highlighting its suitability for a leisurely swim. The hotel pool is viewed as a pleasant bonus, contributing to a satisfying stay near the airport, with the spacious and spotless pool area frequently mentioned as a standout feature amidst the hotel's offerings.

Beach

Santa Cruz Village Hotel boasts a convenient location, placing guests within easy reach of the beach. Just a short five-minute walk, and a couple of minutes down the hill, leads to a charming pebble beach, perfect for those looking to enjoy a nearby seaside escape. The hotel's proximity to both the beach and local restaurants makes it a desirable choice for travelers wanting to explore the area. Guests can also benefit from the provision of beach towels, which are available for daily exchange, enhancing the overall beach-going experience. Whether a beach lover or a foodie looking to sample local cuisine, this hotel offers a great base just a stone's throw from both the vibrant center of Santa Cruz and its scenic shoreline.

Parking

The Santa Cruz Village Hotel offers free parking, which is an attractive feature for many guests. The hotel boasts an underground parking garage, which is a notable plus; however, the limited availability and tight spaces can pose challenges. Guests often find the underground parking to be convenient, but it requires some careful maneuvering due to its restrictive shape and small capacity. While the garage is a valuable amenity, it fills up quickly, often accommodating employee vehicles, leaving limited spots for guests. Fortunately, the hotel staff is proactive in assisting guests to find alternative parking solutions, including abundant free street parking in the surrounding area, which is especially accessible overnight in nearby blue zones. Despite some organizational challenges, the complimentary nature of the parking facilities adds to the overall value of the hotel experience, offering guests a significant benefit during their stay.

Family

Santa Cruz Village Hotel appears to offer a welcoming environment accentuated by its helpful and friendly staff. Guests appreciate the attention to detail, noting that even children are treated with great care by the hotel employees. The hotel is described as having a family-run feel, which may contribute to the positive interactions experienced by families staying there. While a cot for a child was noted to be outdated, the overall comfort of the rooms, including for those traveling with a baby, received praise. The hotel's quiet atmosphere, round-the-clock reception, and convenient location make it an ideal spot, particularly for short stays or those arriving at or departing from Madeira. However, some remarks suggest the facilities might present challenges when accommodating families with children. Still, the efforts by the staff to make special occasions memorable, such as leaving a gift for a guest’s birthday, highlight the personalized service that many guests cherish.

4 Star

Santa Cruz Village Hotel, situated conveniently close to the airport, offers an ideal location with easy access and affordable transportation options. Guests have praised the reasonable prices for food and drinks at the poolside bar, highlighting an enjoyable dining experience. The service at the hotel has been acknowledged as excellent by some visitors, contributing positively to their stay.

However, when it comes to living up to its four-star rating, the hotel appears to fall short in several areas. Many guests have expressed disappointment with the outdated facilities and issues like poorly maintained bedding and bathroom caulking. The cleanliness of rooms and bathrooms did not meet the expectations typically associated with a four-star establishment. Additionally, the absence of basic amenities such as shampoo and shower gel, as well as the lack of a tea and coffee station in rooms, has been noted by visitors.

The breakfast offerings have also been a point of contention, with guests suggesting improvements to match the hotel's star rating. There is a general sentiment that too many essential services and comforts associated with a four-star hotel are lacking. While some former guests felt that the hotel deserved a lower star rating, others weighed the excellent price-quality ratio, emphasizing the budget-friendly aspect of their stay.

Overall, Santa Cruz Village Hotel provides a satisfactory experience in terms of location and service but seems to need enhancements in its facilities and amenities to align with the expectations of a four-star hotel.

Outdoor Pool

Santa Cruz Village Hotel offers its guests the luxury of an outdoor pool, providing an inviting space for relaxation and leisure. The pool area features sun loungers, ensuring comfort as guests soak up the sun or enjoy a leisurely swim. Despite being uniquely situated under a highway bridge, visitors deem the pool pleasant, contributing positively to their overall hotel experience.

Yes, Santa Cruz Village Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool, Lazy River.

No, a spa isn't available at Santa Cruz Village Hotel.

No, Santa Cruz Village Hotel doesn't allow dogs.

Yes, parking facilities are available at Santa Cruz Village Hotel.

Yes, Santa Cruz Village Hotel has a gym.

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