Estelar Santamar Hotel & Centro De Convenciones
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Summary of reviewsEstelar Santamar Hotel & Centro De Convenciones is celebrated for its prime beachfront location on the Colombian Caribbean coast, providing guests with direct and easy access to a serene, well-maintained beach. The area around the hotel is quiet, making it an ideal retreat for relaxation and family vacations. The hotel's proximity to local shopping centers and the airport adds to its convenience.
Guests have had overwhelmingly positive experiences with the hotel's breakfast, praising the variety and freshness of the food served in the buffet. Words such as excellent, great and spectacular frequently describe the breakfast, which features a wide range of dishes catering to all tastes.
Dinner at the hotel's restaurant also receives high praise for the delicious meals, particularly the pizza and coconut rice. However, some guests find the dining options limited and suggest a need for more vegan, vegetarian choices and a broader selection of vegetables. While the quality of food and the service are commendable, the high prices and occasional long waiting times for à la carte dishes are noted concerns.
The rooms at Estelar Santamar Hotel & Centro De Convenciones are generally regarded as spacious, comfortable and offering pleasant sea views. The effective air conditioning and comfortable beds are highlighted positively. However, there are mentions of the rooms being outdated with issues related to humidity and occasional damaged fixtures.
Cleanliness across the hotel is well-maintained, from the rooms to common areas and beach facilities. Although some guests have noted lapses in room cleaning and occasional presence of insects, the overall feedback on hygiene and the staff’s commitment to cleanliness is positive.
The staff at the hotel are often praised for their friendliness, attentiveness and professionalism. Specific individuals receive accolades for their exceptional service, contributing significantly to the positive guest experience.
While the hotel's free WiFi service generally satisfies many guests, there are mixed reviews about its stability and speed with some experiencing connectivity issues, especially in the rooms.
The hotel’s pools receive mixed reviews. Guests appreciate the clean and peaceful environment, but note that better maintenance and modernization are needed. Similarly, the beachfront receives excellent feedback for its beauty, cleanliness and tranquility, adding to the hotel's appeal for relaxation and enjoyable family outings.
Parking facilities are convenient, providing ample and free spaces, which adds to the overall ease of visiting the hotel. The hotel's family-friendly atmosphere is evident through the dedicated children's pool, engaging entertainment activities and the well-organized agenda that caters to both children and families.
In summary, Estelar Santamar Hotel & Centro De Convenciones is highly regarded for its beautiful beachfront location, excellent breakfast offerings, friendly staff and family-friendly environment. While areas such as room maintenance, dining variety and WiFi connectivity could see improvements, the hotel remains a strong choice for those seeking a comfortable and relaxing stay by the sea.
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Guests have had overwhelmingly positive experiences with the hotel's breakfast, praising the variety and freshness of the food served in the buffet. Words such as excellent, great and spectacular frequently describe the breakfast, which features a wide range of dishes catering to all tastes.
Dinner at the hotel's restaurant also receives high praise for the delicious meals, particularly the pizza and coconut rice. However, some guests find the dining options limited and suggest a need for more vegan, vegetarian choices and a broader selection of vegetables. While the quality of food and the service are commendable, the high prices and occasional long waiting times for à la carte dishes are noted concerns.
The rooms at Estelar Santamar Hotel & Centro De Convenciones are generally regarded as spacious, comfortable and offering pleasant sea views. The effective air conditioning and comfortable beds are highlighted positively. However, there are mentions of the rooms being outdated with issues related to humidity and occasional damaged fixtures.
Cleanliness across the hotel is well-maintained, from the rooms to common areas and beach facilities. Although some guests have noted lapses in room cleaning and occasional presence of insects, the overall feedback on hygiene and the staff’s commitment to cleanliness is positive.
The staff at the hotel are often praised for their friendliness, attentiveness and professionalism. Specific individuals receive accolades for their exceptional service, contributing significantly to the positive guest experience.
While the hotel's free WiFi service generally satisfies many guests, there are mixed reviews about its stability and speed with some experiencing connectivity issues, especially in the rooms.
The hotel’s pools receive mixed reviews. Guests appreciate the clean and peaceful environment, but note that better maintenance and modernization are needed. Similarly, the beachfront receives excellent feedback for its beauty, cleanliness and tranquility, adding to the hotel's appeal for relaxation and enjoyable family outings.
Parking facilities are convenient, providing ample and free spaces, which adds to the overall ease of visiting the hotel. The hotel's family-friendly atmosphere is evident through the dedicated children's pool, engaging entertainment activities and the well-organized agenda that caters to both children and families.
In summary, Estelar Santamar Hotel & Centro De Convenciones is highly regarded for its beautiful beachfront location, excellent breakfast offerings, friendly staff and family-friendly environment. While areas such as room maintenance, dining variety and WiFi connectivity could see improvements, the hotel remains a strong choice for those seeking a comfortable and relaxing stay by the sea.
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
The Estelar Santamar Hotel & Centro De Convenciones boasts a prime location that is consistently praised by its guests. Nestled right on the Colombian Caribbean coast, this hotel offers direct and easy access to a beautiful beach, making it an ideal spot for beach lovers. The beach is peaceful, well-maintained and primarily private, adding to the sense of security and exclusivity. The area around the hotel is quiet, making it a perfect retreat for those looking to relax and unwind.
Guests appreciate the convenience of the hotel's proximity to the sea, noting that everything is close by and easily accessible. The nearby shopping center and cleanliness of the beach further enhance the overall experience. The location is described as excellent and convenient, particularly for its tranquility, perfect beach access and being a short distance from the airport.
While some reviews mention minor drawbacks such as the hotel being a bit far from the historic center and occasional crowding at breakfast, the overwhelming sentiment highlights the hotel's spectacular beachfront location and the comfort it provides. The hotel’s facilities, including a clean and tidy environment, spacious amenities and private kiosks for guests, complement its unbeatable location. In summary, the Estelar Santamar Hotel is highly regarded for its excellent beachfront location that offers both relaxation and convenience.
The breakfast experience at Estelar Santamar Hotel & Centro De Convenciones has received overwhelmingly positive feedback. Guests frequently highlight the breakfast buffet's exceptional variety and quality. Many reviewers describe the breakfast as very complete with a wide range of delicious options catering to all tastes. The buffet style is a common theme, praised for its abundance of choices and fresh, tasty food.
Visitors often use words like excellent, great and spectacular to describe their breakfast experience, emphasizing the delightful and well-prepared dishes. A special mention is consistently given to the varied and high-quality menu, which includes local produce and offers something for everyone. The breakfast is noted for being not only delicious but also well-organized, adding to the overall pleasant start to the day.
Despite the predominantly positive reviews, a few guests point out areas for improvement. Some noted that the breakfast could benefit from more variety and suggest that certain items can occasionally be too cold or repetitive. These critiques, however, are far outweighed by the enthusiastic praise for the breakfast's overall excellence, presentation and the attentive service provided by the hotel staff.
In summary, the breakfast at Estelar Santamar Hotel & Centro De Convenciones is widely regarded as a highlight of the stay, ensuring guests start their day with a satisfying and enjoyable meal.
At Estelar Santamar Hotel & Centro De Convenciones, guests have a lot to say about the dining experience. The quality of the food consistently receives high praise with many guests describing it as delicious, amazing and spectacular. Pizza, in particular, stands out as a crowd favorite. Coconut rice also garners specific mention for its excellent flavor.
The service at the restaurant generally seems to be well-regarded, especially during lunch and dinner, where the staff are noted for their improved customer service. The facilities are highlighted as clean and enjoyable, adding to the good dining atmosphere. Despite some positive notes on affordability in specific areas, a common concern is the high price of meals and drinks with guests often finding it expensive and not always in line with the quality or quantity provided.
Variety in the menu appears to be another area needing improvement. The dining options are described as limited with calls for more vegan and vegetarian choices and a broader selection of vegetables. The repetitive nature of the buffet and à la carte options is noted, although the buffet is positively remarked upon for being abundant and appropriately priced, albeit restricted in terms of variety.
Dining at the hotel sometimes requires patience as some guests report long waiting times for à la carte dishes. The restaurant setting, while enjoyable and pleasant, may also require early attendance to secure a spot, particularly for breakfast.
Overall, while the food’s taste and presentation are generally excellent, the cost and lack of variety seem to be recurring issues that slightly dampen the experience. Recommendations lean toward enhancing the menu's diversity and aligning the prices more closely with the value offered to ensure a more balanced dining experience.
The rooms at Estelar Santamar Hotel & Centro De Convenciones offer a mix of experiences. Guests appreciate the spaciousness, comfort and cleanliness of many rooms, often highlighted by pleasant sea views and effective air conditioning. Beds and pillows are frequently mentioned for their comfort. The hotel's two pools, jacuzzi and direct beach access also add to the overall appeal.
However, some aspects of the accommodations detract from the experience. The rooms are described as old, musty and in need of renovation with many guests mentioning humidity issues and a general sense of neglect. Instances of damaged fixtures, such as shower handles, air conditioners and cracks on walls, are not uncommon. Noise from adjacent rooms and emergency power plants can also be a disturbance.
Room service and cleaning have received mixed feedback with some guests noting efficient service and spotless conditions, while others encountered delays, poor maintenance and lack of necessary items like towels. Modernization of furniture and better noise insulation are areas for improvement.
Overall, while the hotel's rooms are comfortable and spacious, a renovation and more consistent attention to room maintenance and service quality could significantly enhance the guest experience.
At Estelar Santamar Hotel & Centro De Convenciones, guests frequently commend the comfortable beds that offer a restful night’s sleep. Words like "comfortable" and "spacious" are often used to describe the bedding, highlighting the good quality of the materials. Some travelers appreciate the clean and well-maintained condition of the beds, which enhances the overall comfort.
However, opinions about the mattresses and pillows present a mixed picture. There are mentions of the beds being very hard or too soft, leading to discomfort for some guests. Specifically, some guests have reported issues with bad mattresses and uncomfortable pillows, leading to back pain or difficulty sleeping.
Overall, while the majority of guests find the beds to be very comfortable and good quality, there is occasional feedback on the need for improvement in the mattress and pillow offerings to better accommodate all guests' preferences.
Nestled along the coast, Estelar Santamar Hotel & Centro De Convenciones boasts impressive standards of cleanliness, extending from its pristine rooms to its well-maintained common areas and beach kiosks. Guests frequently highlight the cleanliness of the pools and extensive biosecurity protocols, ensuring a safe and hygienic environment. The rooms are consistently described as clean, comfortable and spacious, maintaining a neat and organized appearance.
However, despite the generally high standards of hygiene, there are occasional mentions of lapses in room cleaning and some common areas needing more attention. A few guests noted issues with humidity and minor deterioration in hotel facilities, as well as sporadic presence of insects.
The staff's commitment to maintaining cleanliness, alongside their friendly and attentive service, further enhances the overall positive experience. While cleanliness received widespread praise, a few areas do require improvement, such as the efficiency of room service and upkeep of certain outdated facilities. Nonetheless, the hotel manages to uphold good hygiene standards, making it a reliable choice for guests seeking a clean and comfortable stay by the sea.
Guests at Estelar Santamar Hotel & Centro De Convenciones have broadly praised the establishment's staff for their exceptional service. Across numerous reviews, the team is frequently described as friendly, attentive and very accommodating. Many guests noted the warmth and kindness of the staff, highlighting that their courteousness adds to the hotel experience. Specific employees, such as Mr. Wilson at the Origen restaurant and Juan Carlos, were mentioned for their friendliness and exceptional service.
The service provided at the beach, bar and restaurant areas generally received high marks with staff quickly responding to requests and maintaining a pleasant demeanor. The reception staff, in particular, were cited for being polite and helpful, ensuring a smooth check-in process for most visitors.
However, there were occasional mentions of inconsistencies in service quality, particularly during peak times and some guests felt that not all staff members were equally attentive. Nonetheless, the positive reviews about the staff's dedication and professionalism overwhelmingly dominate, reflecting a team that strives to meet and often exceed guests' expectations. Overall, the friendly and helpful nature of the staff significantly contributes to the overall pleasant experience at the hotel.
The WiFi service at Estelar Santamar Hotel & Centro De Convenciones receives mixed reviews. Guests noted that the WiFi provided a good connection in several instances with some emphasizing that the WiFi worked well and was quite fast. On the other hand, there were mentions of the internet being very bad and the connection in the rooms being quite unstable, particularly for those who needed it for work purposes. Despite some guests appreciating good internet access, others experienced inconsistencies with the WiFi during their stay.
The Estelar Santamar Hotel & Centro De Convenciones offers several pools which receive mixed reviews. On the positive side, many guests appreciate the pools, describing them as amazing, great and spectacular. The clean main pool and the peaceful private pool also receive praise. Families find the children's pool particularly suitable. The poolside amenities, including an outdoor bar, add to the experience.
However, there are areas in need of improvement. Some reviewers note that the pools are small and neglected with issues such as broken tiles and cloudy water. Maintenance and cleaning could be better managed with specific mentions of the pools being deteriorated or not fully in service. The pool bar's ambiance and slow service also draw criticism. Additionally, the facilities, including the swimming pools, are described as a bit old and in need of modernization. Despite these drawbacks, the hotel maintains good biosecurity measures and offers wide schedules for pool usage, ensuring ample opportunity for relaxation by the water.
The Estelar Santamar Hotel & Centro De Convenciones features a stunning beach area that has garnered superb reviews from its guests. Many describe the beach as beautiful, clean and incredibly well-maintained with some noting its almost-private or semi-private nature that adds to the sense of tranquility. Guests appreciate the beach's peaceful ambiance, which is ideal for relaxation and romantic strolls.
The hotel's proximity to the beach is a significant advantage with direct access making it convenient for guests to enjoy the sun, sand and sea. The calm waters and shaded areas make it perfect for family outings and leisurely swims. Pets are welcome too, as the beach is pet-friendly. Security is also a priority with surveillance ensuring a safe environment for all.
The beach facilities, including kiosks and beach services, receive positive remarks for their organization and condition. Many guests have expressed delight in the well-equipped beach area, the exceptional beachfront location and the overall pleasant ambiance. Despite a few mentions of vendors and a slightly neglected area, the majority of reviews highlight the beach's excellent condition, warm and calm waters and the peaceful experience it offers.
In summary, the beach at Estelar Santamar Hotel provides a serene and well-maintained environment with easy access and adequate facilities, making it a highly regarded feature for those seeking relaxation and enjoyment by the sea.
Estelar Santamar Hotel & Centro De Convenciones offers comfortable and convenient parking facilities. Guests appreciate the ease of access to parking and find it to be ample and free. The availability of parking spaces outside adds to the convenience and the hotel's proximity to the airport is another advantage. Public transportation is accessible with fixed schedules and taxis are regularly available, enhancing the overall experience for guests.
The Estelar Santamar Hotel & Centro De Convenciones in Santa Marta is widely praised for its family-friendly atmosphere and amenities designed with families in mind. Guests have highlighted that the hotel is an excellent choice for family vacations, providing a relaxed and comfortable environment perfect for unwinding with loved ones. The hotel offers a variety of daily activities tailored for both children and families, making it an ideal destination for family outings.
Parents appreciated the dedicated children's pool and the engaging entertainment team that hosts enjoyable events for younger guests. The presence of kiosks by the beach also adds to the convenience and enjoyment for families. The hotel's agenda programming is noted for being well-organized, offering various family-oriented activities that are pleasant and fun to share.
The high level of service and exceptional staff have been frequently mentioned, contributing to the overall positive experience at the hotel. Guests found the buffet breakfast to be excellent, which adds to the overall value of the stay.
Additionally, the hotel is pet-friendly, which is a bonus for families traveling with their four-legged members. Compliance with biosecurity measures ensures a safe environment for everyone. Overall, Estelar Santamar is recognized as a spectacular choice for families with children, highly recommended for creating enjoyable and memorable family trips.
Estelar Santamar Hotel & Centro De Convenciones is generally acknowledged as a four-star resort, offering great amenities and luxurious accommodations that align with its rating. Guests commend the hotel for its comfortable environment, great customer experience and good value for money. The ambiance is well-received and the hotel manages biosecurity effectively and includes native flora in its decoration.
However, some reviews indicate areas for improvement. While the overall quality of the hotel is clear, certain amenities do not fully meet four-star standards and some guests found the beds uncomfortable. A few reviews mentioned that adding more decorative touches to the reception areas could enhance the overall customer experience. Despite these issues, the location of the hotel is highlighted as excellent, although a few guests feel it doesn't justify the four-star label.
Estelar Santamar Hotel & Centro De Convenciones has garnered praise for its suitability for business travelers. The hotel offers excellent WiFi connectivity, ensuring seamless online access for work purposes. The rooms are comfortable and conducive to productivity, featuring dedicated workspace desks. The property stands out as a four-star establishment with high-quality amenities tailored for business needs.
The facilities cater exceptionally well to corporate events with ample conference rooms and an efficient business center designed for effective meetings and conventions. The hotel's comprehensive business amenities include various spaces ideal for both small and large gatherings, cementing its reputation as a perfect venue for business meetings and professional events.
Despite the convention center not being available for general use, the hotel's overall business facilities are acclaimed to be top-notch, making it a recommended choice for those on business trips. The biosecurity measures in place also add an extra layer of assurance for guests.
Estelar Santamar Hotel & Centro De Convenciones offers commendable accessibility, making it a suitable destination for guests with disabilities. The hotel features accessible rooms and elevators, ensuring guests with reduced mobility or requiring wheelchairs can move around with ease. The close proximity to the beach with straightforward access, adds to the convenience for all visitors.
The main facilities are not only accessible but also comfortable, making it a viable option for families with children and even babies. Although the activities may be more geared towards younger kids and there might not be much to do for singles or teenagers, the overall experience is enhanced by the attentive and helpful staff. Located conveniently near the airport, the hotel provides a comfortable stay in spacious cabins with minimal accessibility concerns.
Estelar Santamar Hotel & Centro De Convenciones is a commendable destination for families, particularly those with children. A highlight for many guests is the children's pool, which is often described as very good and safe for children to enjoy. Families have noted the available children's pool and the accompanying playground, making it an ideal choice for those traveling with kids. However, some guests have mentioned the need for better cleaning of the children's pool and suggested clearer indications distinguishing the children's pool from the adult pools. Despite these minor concerns, the hotel is frequently praised as perfect for children with wide schedules for pool use contributing to an enjoyable stay.
The outdoor pool at Estelar Santamar Hotel & Centro De Convenciones receives generally positive feedback from guests. Many find the pool area to be beautiful and appreciate the clean and well-kept condition of the pools. The outdoor bar adds a pleasant touch to the experience, enhancing relaxation. The pool offers a beautiful view and is described as entertaining and great for enjoyment. Guests also value the wide schedules available for pool use, which accommodates various preferences. While some mention that the pool is somewhat small and could use more ambiance, the overall sentiment remains favorable with the pool area being a noteworthy feature of the hotel.
Estelar Santamar Hotel & Centro De Convenciones stands out as an ideal destination for honeymooners, frequently praised for its romantic ambiance and exceptional hospitality tailored for newlyweds. The hotel offers breathtaking views and boasts an amazing beach, enhancing its appeal for those seeking a memorable honeymoon experience. Renowned for creating unforgettable honeymoon memories, the establishment consistently receives accolades for its beautiful setting and overall charm, making it a highly recommended choice for couples celebrating their new journey together.
Estelar Santamar Hotel & Centro De Convenciones provides an excellent location ideal for romantic getaways. Couples can enjoy cozy cabins and a romantic beach, making it perfect for beach outings and honeymoon stays. The hotel offers a calm, quiet atmosphere that ensures a good rest, contributing to a pleasant stay. The overall ambiance is particularly appealing for couples seeking a romantic and peaceful experience.
Estelar Santamar Hotel & Centro De Convenciones stands out as a commendable pet-friendly destination. Guests have noted that the hotel is very welcoming to pet owners, especially dog lovers. The dogs at the hotel add to the atmosphere, described as affectionate and respectful, which is a pleasant plus for animal enthusiasts. The beach staff extends their friendliness and hospitality to pets, ensuring a warm reception for all.
The hotel offers practical pet accommodations, providing essentials such as beds and bowls, which is greatly appreciated by pet owners. The many secure areas around the hotel make it ideal for traveling with pets, allowing guests to relax without worry. Although the hotel does impose a surcharge for pets, the overall experience is still considered worthwhile due to the thoughtful and comprehensive pet services offered. The beach’s pet-friendly policy further enhances the experience, making it an excellent choice for a getaway with furry companions.
Estelar Santamar Hotel & Centro De Convenciones boasts an enviable beachfront location, making it an ideal destination for beach lovers. Guests frequently mention the comfort of the accommodations, highlighting the cozy and spacious rooms, as well as the charming beachfront cabins. The hotel’s impressive private beach is praised for its tranquility, especially during the low season when it remains calm and nearly empty.
The direct access to the beach is a major highlight with many guests appreciating the convenience of having the beach just steps away from their rooms. The beachfront views, especially during sunset, are described as simply amazing and beautiful. The well-maintained private beach offers guests a serene environment to relax, complemented by beachfront facilities and front chairs perfect for soaking in the sea views.
Furthermore, the hotel's excellent location in front of the sea and its private beach are repeatedly noted, making it a standout feature for visitors seeking a pleasant and convenient beach experience. Despite some minor criticisms, the overall consensus is that the beachfront location of Estelar Santamar Hotel provides a wonderful setting for a relaxing and enjoyable stay.
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Location
Guests appreciate the convenience of the hotel's proximity to the sea, noting that everything is close by and easily accessible. The nearby shopping center and cleanliness of the beach further enhance the overall experience. The location is described as excellent and convenient, particularly for its tranquility, perfect beach access and being a short distance from the airport.
While some reviews mention minor drawbacks such as the hotel being a bit far from the historic center and occasional crowding at breakfast, the overwhelming sentiment highlights the hotel's spectacular beachfront location and the comfort it provides. The hotel’s facilities, including a clean and tidy environment, spacious amenities and private kiosks for guests, complement its unbeatable location. In summary, the Estelar Santamar Hotel is highly regarded for its excellent beachfront location that offers both relaxation and convenience.
Breakfast
Visitors often use words like excellent, great and spectacular to describe their breakfast experience, emphasizing the delightful and well-prepared dishes. A special mention is consistently given to the varied and high-quality menu, which includes local produce and offers something for everyone. The breakfast is noted for being not only delicious but also well-organized, adding to the overall pleasant start to the day.
Despite the predominantly positive reviews, a few guests point out areas for improvement. Some noted that the breakfast could benefit from more variety and suggest that certain items can occasionally be too cold or repetitive. These critiques, however, are far outweighed by the enthusiastic praise for the breakfast's overall excellence, presentation and the attentive service provided by the hotel staff.
In summary, the breakfast at Estelar Santamar Hotel & Centro De Convenciones is widely regarded as a highlight of the stay, ensuring guests start their day with a satisfying and enjoyable meal.
Dinner
The service at the restaurant generally seems to be well-regarded, especially during lunch and dinner, where the staff are noted for their improved customer service. The facilities are highlighted as clean and enjoyable, adding to the good dining atmosphere. Despite some positive notes on affordability in specific areas, a common concern is the high price of meals and drinks with guests often finding it expensive and not always in line with the quality or quantity provided.
Variety in the menu appears to be another area needing improvement. The dining options are described as limited with calls for more vegan and vegetarian choices and a broader selection of vegetables. The repetitive nature of the buffet and à la carte options is noted, although the buffet is positively remarked upon for being abundant and appropriately priced, albeit restricted in terms of variety.
Dining at the hotel sometimes requires patience as some guests report long waiting times for à la carte dishes. The restaurant setting, while enjoyable and pleasant, may also require early attendance to secure a spot, particularly for breakfast.
Overall, while the food’s taste and presentation are generally excellent, the cost and lack of variety seem to be recurring issues that slightly dampen the experience. Recommendations lean toward enhancing the menu's diversity and aligning the prices more closely with the value offered to ensure a more balanced dining experience.
Rooms
However, some aspects of the accommodations detract from the experience. The rooms are described as old, musty and in need of renovation with many guests mentioning humidity issues and a general sense of neglect. Instances of damaged fixtures, such as shower handles, air conditioners and cracks on walls, are not uncommon. Noise from adjacent rooms and emergency power plants can also be a disturbance.
Room service and cleaning have received mixed feedback with some guests noting efficient service and spotless conditions, while others encountered delays, poor maintenance and lack of necessary items like towels. Modernization of furniture and better noise insulation are areas for improvement.
Overall, while the hotel's rooms are comfortable and spacious, a renovation and more consistent attention to room maintenance and service quality could significantly enhance the guest experience.
Beds
However, opinions about the mattresses and pillows present a mixed picture. There are mentions of the beds being very hard or too soft, leading to discomfort for some guests. Specifically, some guests have reported issues with bad mattresses and uncomfortable pillows, leading to back pain or difficulty sleeping.
Overall, while the majority of guests find the beds to be very comfortable and good quality, there is occasional feedback on the need for improvement in the mattress and pillow offerings to better accommodate all guests' preferences.
Cleanliness
However, despite the generally high standards of hygiene, there are occasional mentions of lapses in room cleaning and some common areas needing more attention. A few guests noted issues with humidity and minor deterioration in hotel facilities, as well as sporadic presence of insects.
The staff's commitment to maintaining cleanliness, alongside their friendly and attentive service, further enhances the overall positive experience. While cleanliness received widespread praise, a few areas do require improvement, such as the efficiency of room service and upkeep of certain outdated facilities. Nonetheless, the hotel manages to uphold good hygiene standards, making it a reliable choice for guests seeking a clean and comfortable stay by the sea.
Staff
The service provided at the beach, bar and restaurant areas generally received high marks with staff quickly responding to requests and maintaining a pleasant demeanor. The reception staff, in particular, were cited for being polite and helpful, ensuring a smooth check-in process for most visitors.
However, there were occasional mentions of inconsistencies in service quality, particularly during peak times and some guests felt that not all staff members were equally attentive. Nonetheless, the positive reviews about the staff's dedication and professionalism overwhelmingly dominate, reflecting a team that strives to meet and often exceed guests' expectations. Overall, the friendly and helpful nature of the staff significantly contributes to the overall pleasant experience at the hotel.
Wi-Fi
Pool
However, there are areas in need of improvement. Some reviewers note that the pools are small and neglected with issues such as broken tiles and cloudy water. Maintenance and cleaning could be better managed with specific mentions of the pools being deteriorated or not fully in service. The pool bar's ambiance and slow service also draw criticism. Additionally, the facilities, including the swimming pools, are described as a bit old and in need of modernization. Despite these drawbacks, the hotel maintains good biosecurity measures and offers wide schedules for pool usage, ensuring ample opportunity for relaxation by the water.
Beach
The hotel's proximity to the beach is a significant advantage with direct access making it convenient for guests to enjoy the sun, sand and sea. The calm waters and shaded areas make it perfect for family outings and leisurely swims. Pets are welcome too, as the beach is pet-friendly. Security is also a priority with surveillance ensuring a safe environment for all.
The beach facilities, including kiosks and beach services, receive positive remarks for their organization and condition. Many guests have expressed delight in the well-equipped beach area, the exceptional beachfront location and the overall pleasant ambiance. Despite a few mentions of vendors and a slightly neglected area, the majority of reviews highlight the beach's excellent condition, warm and calm waters and the peaceful experience it offers.
In summary, the beach at Estelar Santamar Hotel provides a serene and well-maintained environment with easy access and adequate facilities, making it a highly regarded feature for those seeking relaxation and enjoyment by the sea.
Parking
Family
Parents appreciated the dedicated children's pool and the engaging entertainment team that hosts enjoyable events for younger guests. The presence of kiosks by the beach also adds to the convenience and enjoyment for families. The hotel's agenda programming is noted for being well-organized, offering various family-oriented activities that are pleasant and fun to share.
The high level of service and exceptional staff have been frequently mentioned, contributing to the overall positive experience at the hotel. Guests found the buffet breakfast to be excellent, which adds to the overall value of the stay.
Additionally, the hotel is pet-friendly, which is a bonus for families traveling with their four-legged members. Compliance with biosecurity measures ensures a safe environment for everyone. Overall, Estelar Santamar is recognized as a spectacular choice for families with children, highly recommended for creating enjoyable and memorable family trips.
4 Star
However, some reviews indicate areas for improvement. While the overall quality of the hotel is clear, certain amenities do not fully meet four-star standards and some guests found the beds uncomfortable. A few reviews mentioned that adding more decorative touches to the reception areas could enhance the overall customer experience. Despite these issues, the location of the hotel is highlighted as excellent, although a few guests feel it doesn't justify the four-star label.
Business
The facilities cater exceptionally well to corporate events with ample conference rooms and an efficient business center designed for effective meetings and conventions. The hotel's comprehensive business amenities include various spaces ideal for both small and large gatherings, cementing its reputation as a perfect venue for business meetings and professional events.
Despite the convention center not being available for general use, the hotel's overall business facilities are acclaimed to be top-notch, making it a recommended choice for those on business trips. The biosecurity measures in place also add an extra layer of assurance for guests.
Accessible
The main facilities are not only accessible but also comfortable, making it a viable option for families with children and even babies. Although the activities may be more geared towards younger kids and there might not be much to do for singles or teenagers, the overall experience is enhanced by the attentive and helpful staff. Located conveniently near the airport, the hotel provides a comfortable stay in spacious cabins with minimal accessibility concerns.
Children's Pool
Outdoor Pool
Honeymoon
Romantic
Dog Friendly
The hotel offers practical pet accommodations, providing essentials such as beds and bowls, which is greatly appreciated by pet owners. The many secure areas around the hotel make it ideal for traveling with pets, allowing guests to relax without worry. Although the hotel does impose a surcharge for pets, the overall experience is still considered worthwhile due to the thoughtful and comprehensive pet services offered. The beach’s pet-friendly policy further enhances the experience, making it an excellent choice for a getaway with furry companions.
Beachfront
The direct access to the beach is a major highlight with many guests appreciating the convenience of having the beach just steps away from their rooms. The beachfront views, especially during sunset, are described as simply amazing and beautiful. The well-maintained private beach offers guests a serene environment to relax, complemented by beachfront facilities and front chairs perfect for soaking in the sea views.
Furthermore, the hotel's excellent location in front of the sea and its private beach are repeatedly noted, making it a standout feature for visitors seeking a pleasant and convenient beach experience. Despite some minor criticisms, the overall consensus is that the beachfront location of Estelar Santamar Hotel provides a wonderful setting for a relaxing and enjoyable stay.
Yes, Estelar Santamar Hotel & Centro De Convenciones has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Estelar Santamar Hotel & Centro De Convenciones.
Yes, Estelar Santamar Hotel & Centro De Convenciones welcomes dogs.
Yes, parking facilities are available at Estelar Santamar Hotel & Centro De Convenciones.
No, Estelar Santamar Hotel & Centro De Convenciones doesn't have a gym.
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