Mercure Santa Marta Emile
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Summary of reviewsMercure Santa Marta Emile has earned substantial appreciation from guests, particularly for its excellent location, superb facilities and dedicated staff.
**Location:** The hotel is strategically positioned close to the beach, offering a quiet retreat near key amenities, shopping centers and restaurants. Its proximity to the airport and a variety of notable beaches, including those shared with high-end establishments like Irotama and Hilton, is frequently highlighted. Although not directly on the beachfront, a short walk gets guests to a serene, well-serviced beach area, complete with exclusive amenities like free sunbeds and beach tents. The convenient location makes it ideal for both beachgoers and travelers looking for a peaceful stay before a flight.
**Facilities:** The facilities are commended for their cleanliness, comfort and upkeep. The hotel infrastructure supports a high level of service with the cleanliness of common areas and the rooms receiving particular praise. Guests enjoy a variety of amenities, including a well-equipped gym, a spa offering excellent massages and a large, clean pool, all contributing to a well-rounded and comfortable stay.
**Breakfast:** Guests consistently applaud the breakfast buffet for its excellent, delicious and varied options. Freshness and taste are high points with an array of choices catering to different tastes. Although some guests mention limited vegetarian options and occasional cold dishes, the overall sentiment is that breakfast provides a delightful and energizing start to the day.
**Rooms:** The rooms are noted for their comfort, modern amenities and cleanliness. Guests appreciate the spacious interiors, comfortable beds and large bathrooms, adding to the relaxing atmosphere. However, some rooms show signs of wear and issues such as outdated air conditioning units and occasional odors from the bathrooms have been reported. The room sizes, particularly for families, might be smaller than expected, but the overall cleanliness and comfort remain strong positive points for most guests.
**Staff:** The staff at Mercure Santa Marta Emile stands out for their exceptional friendliness and helpfulness. From reception to restaurant service, guests repeatedly highlight their warm and attentive attitude. The professionalism and welcoming nature of the staff contribute significantly to the positive experience, despite occasional language barriers and isolated incidents of less favorable service.
**Cleanliness:** The hotel's cleanliness is a universally lauded feature. Both rooms and common areas are kept spotless with rigorous biosecurity measures in place. Guests feel comfortable and secure in the clean environment provided by attentive housekeeping staff.
**Dinner:** Dinner experiences at the hotel's restaurant garner mixed reviews. While the food quality and taste receive praise, high prices, small portions and occasional slow service detract from the experience for some guests. Despite these issues, some guests enjoy the dining atmosphere and find the meals satisfactory, particularly when accompanied by music.
**Free Wi-Fi:** Guest experiences with the hotel's Wi-Fi are mixed. While some find it efficient and stable, others face frequent disconnections and slow speeds, which can be particularly frustrating for those in need of reliable internet for work.
**Spa and Gym:** The spa is highly regarded for its quality services and favorable pricing, enhancing guests' relaxation during their stay. The gym is well-equipped and functional with positive remarks about the Turkish bath area, although some note limited space and equipment.
**Pool:** The pool area is a highlight for many guests, described as large, clean and beautiful. The comfortable lounging areas and provided amenities contribute to a relaxing and enjoyable environment, despite some critiques about the water temperature and limited sunlight exposure.
**Beach:** The beach near the hotel is frequently praised for its accessibility, cleanliness and tranquility. Guests appreciate the serene environment with beautiful calm waters, complemented by helpful services like reserved chairs and sun umbrellas. Some minor issues with management and access time restrictions are noted but do not significantly detract from the overall positive beach experience.
**Parking:** There is no specific feedback provided regarding parking in the summaries.
In conclusion, Mercure Santa Marta Emile offers a favorable experience marked by its strategic location, excellent staff service, cleanliness and well-maintained facilities. While there are areas for improvement, such as room size and Wi-Fi stability, the positive aspects largely outweigh the negatives, making it a recommended stay for both leisure and convenience.
Categories
**Location:** The hotel is strategically positioned close to the beach, offering a quiet retreat near key amenities, shopping centers and restaurants. Its proximity to the airport and a variety of notable beaches, including those shared with high-end establishments like Irotama and Hilton, is frequently highlighted. Although not directly on the beachfront, a short walk gets guests to a serene, well-serviced beach area, complete with exclusive amenities like free sunbeds and beach tents. The convenient location makes it ideal for both beachgoers and travelers looking for a peaceful stay before a flight.
**Facilities:** The facilities are commended for their cleanliness, comfort and upkeep. The hotel infrastructure supports a high level of service with the cleanliness of common areas and the rooms receiving particular praise. Guests enjoy a variety of amenities, including a well-equipped gym, a spa offering excellent massages and a large, clean pool, all contributing to a well-rounded and comfortable stay.
**Breakfast:** Guests consistently applaud the breakfast buffet for its excellent, delicious and varied options. Freshness and taste are high points with an array of choices catering to different tastes. Although some guests mention limited vegetarian options and occasional cold dishes, the overall sentiment is that breakfast provides a delightful and energizing start to the day.
**Rooms:** The rooms are noted for their comfort, modern amenities and cleanliness. Guests appreciate the spacious interiors, comfortable beds and large bathrooms, adding to the relaxing atmosphere. However, some rooms show signs of wear and issues such as outdated air conditioning units and occasional odors from the bathrooms have been reported. The room sizes, particularly for families, might be smaller than expected, but the overall cleanliness and comfort remain strong positive points for most guests.
**Staff:** The staff at Mercure Santa Marta Emile stands out for their exceptional friendliness and helpfulness. From reception to restaurant service, guests repeatedly highlight their warm and attentive attitude. The professionalism and welcoming nature of the staff contribute significantly to the positive experience, despite occasional language barriers and isolated incidents of less favorable service.
**Cleanliness:** The hotel's cleanliness is a universally lauded feature. Both rooms and common areas are kept spotless with rigorous biosecurity measures in place. Guests feel comfortable and secure in the clean environment provided by attentive housekeeping staff.
**Dinner:** Dinner experiences at the hotel's restaurant garner mixed reviews. While the food quality and taste receive praise, high prices, small portions and occasional slow service detract from the experience for some guests. Despite these issues, some guests enjoy the dining atmosphere and find the meals satisfactory, particularly when accompanied by music.
**Free Wi-Fi:** Guest experiences with the hotel's Wi-Fi are mixed. While some find it efficient and stable, others face frequent disconnections and slow speeds, which can be particularly frustrating for those in need of reliable internet for work.
**Spa and Gym:** The spa is highly regarded for its quality services and favorable pricing, enhancing guests' relaxation during their stay. The gym is well-equipped and functional with positive remarks about the Turkish bath area, although some note limited space and equipment.
**Pool:** The pool area is a highlight for many guests, described as large, clean and beautiful. The comfortable lounging areas and provided amenities contribute to a relaxing and enjoyable environment, despite some critiques about the water temperature and limited sunlight exposure.
**Beach:** The beach near the hotel is frequently praised for its accessibility, cleanliness and tranquility. Guests appreciate the serene environment with beautiful calm waters, complemented by helpful services like reserved chairs and sun umbrellas. Some minor issues with management and access time restrictions are noted but do not significantly detract from the overall positive beach experience.
**Parking:** There is no specific feedback provided regarding parking in the summaries.
In conclusion, Mercure Santa Marta Emile offers a favorable experience marked by its strategic location, excellent staff service, cleanliness and well-maintained facilities. While there are areas for improvement, such as room size and Wi-Fi stability, the positive aspects largely outweigh the negatives, making it a recommended stay for both leisure and convenience.
Hotel with Spa
Offers wellness services and modern, spacious rooms. The hotel provides a comfortable and relaxing environment, ideal for guests looking to combine accommodation with spa treatments.
Family Friendly Hotel
This hotel offers spacious, modern rooms and wellness services. It has a beautiful view of the city and provides cozy accommodations for families.
Dog Friendly Hotel
This hotel is known for its pet-friendly environment. The staff treats guests and their pets well, often welcoming them with small gifts for their dogs. Dogs are allowed in the rooms, and guests can enjoy the facilities with their pets.
Romantic Hotel
This hotel offers modern and spacious rooms with minimalist decor, providing a comfortable and stylish setting. Its wellness services enhance the romantic experience for couples.
Hotel with Swimming Pool
Features a pool with beautiful views of the city and modern, cozy rooms. It is well-equipped with amenities for a comfortable stay.
Outdoor Pool
Business Hotel
This hotel features modern rooms with high-speed internet and computers, catering to the needs of business travelers. It also offers wellness services for relaxation. The hotel's location provides beautiful views of the city.
Hotel with Parking
This hotel is mentioned as having parking facilities, providing an option for guests with their own transportation.
Accessible Hotel
Praised for its commendable accessibility features, this hotel is designed to cater to all travelers, including those with disabilities. It provides accessible accommodations and facilities throughout, including good access for cars and an elevator.
Hotel with Gym
Likely features a fitness center, typical for hotels in its class, though specific details are not available. This allows guests to maintain their workout routines.
4-Star Hotel
Located in the heart of the Colombian Caribbean, this hotel features spacious, modern rooms with minimalist decor. It offers wellness services, cable TV, high-speed Internet, and computers for a comfortable experience. The hotel is known for its beautiful views of the city.
Hotel with Outdoor Pool
Features a well-designed outdoor pool area with comfortable seating. The pool is ideal for relaxation and enjoying the Santa Marta weather. The hotel's location in Bello Horizonte offers easy access to the beach.
Hotel near The Beach
About Mercure Santa Marta Emile
License: 41168
Guest Reviews
Location
The hotel is strategically placed near notable beaches shared with high-end establishments like Irotama and Hilton, adding to its appeal. Despite not being beachfront, the short journey to the beach was frequently highlighted as manageable and worth the minor effort. Guests appreciated the special exit to the beach, free sunbeds and beach tents provided exclusively for hotel guests.
Facilities are praised for being clean, comfortable and well-maintained with the hotel's infrastructure receiving commendations alongside its excellent service. Ideal for travelers seeking convenience before a flight, Mercure Santa Marta Emile stands out for its strategic location, facilitating easy access to the beach, local eateries and essential services, all while maintaining a serene environment suitable for restful stays.
Breakfast
However, there are some areas where guests feel improvements can be made. While many enjoy the variety, some point out that the vegetarian options are limited and that more variety in fruits and non-dairy options would enhance the experience. A few guests also mention that certain dishes were occasionally cold and that the breakfast could be pricey for the quality offered.
In summary, the breakfast experience at Mercure Santa Marta Emile is mostly positive with a wide range of tasty and fresh options. Despite some minor criticisms regarding cold dishes, limited vegetarian choices and the cost, the overall consensus is that the breakfast is a highlight, providing a great start to the day for guests.
Dinner
Service at the restaurant received mixed feedback with reports of attentive and polite staff contrasted by experiences of slow service and delays in meal preparation. The ambiance and available dining space were also points of contention with some feeling the restaurant was too small and subject to renovation disruptions.
Menu variety was another common theme. While some enjoyed the diverse options available, others felt there was a lack of creativity and passion in the dishes and wished for more variety and better preparation for both lunch and dinner. Breakfasts, though included, were sometimes criticized for limited variety.
Despite these mixed reviews, many guests still found enjoyment in their meals, particularly highlighting the delicious food and the pleasant atmosphere when dining accompanied by music. However, it's clear that the high prices and inconsistent service and quality left some visitors feeling that dinner at the hotel did not meet their expectations.
Rooms
However, several guests have pointed out that the rooms are beginning to show their age with some fixtures and air conditioning units being outdated. The layout of the bathrooms has been described as uncomfortable and there are occasional issues with odors emanating from the bathrooms. Another common critique is the room size; many find the rooms to be smaller than expected with little space to store toiletries in the bathrooms and insufficient room for families or groups of four.
Despite these issues, the overall cleanliness and the modern, comfortable setup of the rooms are often highlighted positively. The facilities are well-maintained and the cleaning staff does an excellent job, ensuring rooms are spotless. For those looking for a comfortable stay with clean and organized rooms, Mercure Santa Marta Emile is a solid choice, though it's advisable to manage expectations regarding room size.
Beds
However, a minority of guests noted some areas for improvement. A few mentioned disturbances from noise when neighboring rooms had their beds moved and some found the pillows to be less than ideal with complaints about them being too high or too soft and occasionally carrying an unpleasant smell. There were also mentions of the beds being small for couples and a couple of instances where the cleanliness of the bed linen could be improved. Despite these minor issues, the overall sentiment leans towards a highly favorable assessment of bed comfort at Mercure Santa Marta Emile, making it a strong point for potential guests considering a stay at the hotel.
Cleanliness
The hotel’s attention to hygiene is evident in both the rooms and shared spaces with biosecurity measures in place being particularly commended. Guests note that the hotel's cleanliness is accompanied by efficient service, making for an enjoyable stay.
However, there are occasional mentions of areas needing improvement, such as air conditioning units and room refrigerators and a suggestion for a more meticulous cleaning of some rooms. Despite these minor issues, the overall feedback underscores Mercure Santa Marta Emile's commitment to maintaining a clean and inviting setting for its guests.
Staff
Guests frequently mention the remarkable kindness and efficiency of the staff, from the waiters in the restaurant to the team managing the pool bar, although there were occasional concerns about language barriers and a few isolated incidents of less favorable service. Additionally, Silvana's management of taxis deserves a special mention for its efficiency.
The staff's courteous and proactive approach leaves a lasting impression with many guests feeling genuinely cared for, akin to being part of a family. Such hospitality, combined with their professional demeanor, ensures a hassle-free and pleasant experience. This dedicated service, coupled with high standards of cleanliness and comfort, contributes significantly to the overall positive feedback about the hotel.
Wi-Fi
However, a significant number of reviews highlighted challenges with the hotel's Wi-Fi service. Guests mentioned frequent disconnections and issues with the network's stability and speed. Some experienced complete failures and for a few, the Wi-Fi was particularly bad, almost impossible to use. These inconsistencies resulted in dissatisfaction, particularly among those who needed reliable internet for work.
In summary, while Mercure Santa Marta Emile offers good Wi-Fi for some visitors, others have faced considerable issues. If stable and high-speed internet is crucial, it might be worth considering these mixed experiences before booking.
Spa
Gym
Pool
The pool area itself is praised for its comfort with plenty of loungers and even towels provided for poolside and beach use. Guests appreciate the spaciousness and the spectacular setting, offering both a serene ambiance and a place for fun. There's also mention of a good gym nearby, complementing the overall leisure facilities.
However, some reviews note areas for improvement. Several guests felt the pool water was too cold, suggesting that heating could enhance the experience. Additionally, the pool's limited exposure to sunlight during the day was a point of contention for some visitors, affecting their overall comfort.
Despite these criticisms, the pool at Mercure Santa Marta Emile remains a well-loved feature with its large size, cleanliness and overall pleasant environment receiving consistent accolades. Whether for a family getaway or a solo retreat, the pool area is a delightful aspect of the hotel that many guests have thoroughly enjoyed.
Beach
The beach area itself garners high marks for its cleanliness and overall beauty. Visitors rave about the gorgeous, calm and not overly crowded beach, mentioning that the setting is impeccable and peaceful. It’s described as one of the quietest beaches in the area, offering a serene environment far from the hustle and bustle of popular tourist destinations. The nearby Irotama and Zuanna beaches also share the same pristine qualities, contributing to the overall positive experience.
Beach services provided by the hotel, such as reserved chairs and sun umbrellas, are well-received. The availability of beach tents and comfortable recliners adds to guests' enjoyment. However, there are occasional issues with management and availability, including restrictions on beach access in the evening and the need to reserve spots early, which some find inconvenient.
Despite these minor hiccups, the hotel's proximity to this tranquil and beautiful beach, coupled with the attentive service and facilities offered, makes it a favored destination. Ideal for those seeking a pleasant and hassle-free beach vacation, the beach near Mercure Santa Marta Emile continues to impress with its stunning views and calming atmosphere.
Parking
Family
Families can appreciate the semi-private beach, which is described as good and safe for all family members. The hotel also features a small playground and a dedicated games room for children. However, it is noted that the kids' area has limited hours on weekdays, closing at 5:30 pm.
Travelers commend the attentive and accommodating staff, which enhances the overall comfort and convenience for families. The hotel offers specific child-parent spaces and family-friendly areas that contribute to a lovely and enjoyable family experience. The option to book a room for four people and the clean, quiet environment make it a comfortable choice for family trips.
Despite the positive feedback, some guests did suggest that the hotel could benefit from adding more activities tailored specifically for children. For those seeking a broader range of activities and spaces for kids, alternative hotels like Irotama or Zuana were recommended.
Overall, Mercure Santa Marta Emile is lauded as a great option for family vacations, providing a safe and clean environment, perfect for relaxing and spending quality time together.
4 Star
Business
While the hotel offers some dedicated coworking spaces ideal for business stays, it's worth noting that not all rooms are equipped with desks, which might be a consideration for those planning to work extensively in their rooms. Despite this, the overall business style and nonsmoking environment contribute to a professional atmosphere conducive to business activities.
Additionally, the receptionists' support and the availability of business services enhance the experience for business travelers. Although some reviews suggest a need for improvements, such as a better breakfast menu, the hotel's good facilities for business trips and convenience make it a recommended choice for professionals visiting Santa Marta.
Accessible
Though the hotel is not directly on the beachfront, it is within walking distance, adding to its accessible location. However, some reviews note occasional issues, such as the elevator to the beach being out of service and some rooms having a less practical layout with the toilet completely separated from the basin.
Overall, the positive aspects of the hotel's accessibility, such as its proximity to the beach and comprehensive facilities, make it a favorable choice for travelers with various accessibility needs.
Outdoor Pool
The outdoor pool is not only visually appealing but also provides a refreshing retreat for guests. It offers a variety of features, including a children's pool, which makes it suitable for families. The poolside ambiance is enhanced by additional outdoor spaces that guests find great for relaxing.
Furthermore, the hotel's private beach access and good pool area add to the overall appeal, offering a harmonious blend of comfort both in and out of the water. The enjoyable and well-managed pool environment makes it a valued amenity for guests staying at the hotel.
Romantic
Dog Friendly
However, feedback indicates a need for some improvements, such as the inclusion of a pet fee that offers additional amenities for dogs. Although some guests noted that the hotel is accommodating to pets, there was at least one mention of restrictive regulations that made it less ideal for dog owners. Overall, Mercure Santa Marta Emile appears to be a considerate option for those traveling with pets, but some areas could benefit from enhancements to ensure a fully pet-friendly experience.
Yes, Mercure Santa Marta Emile has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mercure Santa Marta Emile.
Yes, Mercure Santa Marta Emile welcomes dogs.
Yes, parking facilities are available at Mercure Santa Marta Emile.
Yes, Mercure Santa Marta Emile has a gym.
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